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Hotel Description

3.5-star beachfront aparthotel near Langosta Beach

On the beach

A stay at this Zona Hotelera aparthotel places you within half a mile (1 km) of Langosta Beach and 3 miles (5 km) of Cancun Convention Center. La Isla Shopping Mall and Ultramar Ferry Puerto Juárez are also within 6 miles (10 km).

Water park, dining

A water park, a marina, and 2 outdoor pools are all featured at this smoke-free aparthotel. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. There's fun for all ages with a children's pool and a playground, and babysitting is an added bonus.

Free WiFi, balconies

Featuring conveniences like microwaves and coffee/tea makers, the 321 apartments also offer free WiFi and flat-screen TVs with cable channels. Balconies, minibars, and room service are also available.

Standard Studio

Bed Count room.options.bedSize. Maximum Occupancy 4 Max

Ambassador Suite

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Hotel Casa Maya ratings based on 29 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Casa Maya

Everyone (16) Couples (3) Family (6)
1 out of 5

Posted by on 9 Nov. 2023

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5 out of 5
Great beach front property. Clean pools and jacuzzi!

Posted by , from Delray Beach on 24 Sep. 2023

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Comment from Hotel Management

25 Sep. 2023 by Hotel Casa Maya

Dear Arria, we thank you for your rating and for sharing your perspective on Casa Maya, it has been a pleasure to receive you and to know that you enjoyed your vacation. We hope to see you soon among us.

4 out of 5

Posted by on 22 Aug. 2023

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Comment from Hotel Management

11 Sep. 2023 by Hotel Casa Maya

Estimada Debby, agradecemos la valoración de nuestro servicio, esperamos darle la bienvenida en sus próximas vacaciones. ¡Saludos!

5 out of 5

Posted by on 16 Apr. 2023

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Comment from Hotel Management

8 May 2023 by Hotel Casa Maya

Estimado Jaime, agradecemos la valoración de nuestro servicio, esperamos darle la bienvenida en sus próximas vacaciones. ¡Saludos!

5 out of 5
The check in was easy and fast! Friendly staff! The hotel is a little outdated, but still in good co nditions!

Posted by on 1 Mar. 2023

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Comment from Hotel Management

6 Mar. 2023 by Hotel Casa Maya

Dear Abraham, we thank you for choosing us and also for taking the time to share your recent experience at Casa Maya. We share with you that our remodeling plan will resume in 2023, we hope to have the pleasure of welcoming you in our new phase. Best regards!

5 out of 5
I have stayed here twice a year for the past 7 years. Small quiet family oriented environment. The staff is the best.

Posted by on 20 Feb. 2023

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Comment from Hotel Management

20 Feb. 2023 by Hotel Casa Maya

Dear Jean, thank you for taking the time to review our services and write about your experience. We are pleased to know that you thoroughly enjoyed your stay at Casa Maya. We will be waiting for you with open arms again.

1 out of 5

Posted by , from Layton on 5 Feb. 2023

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Comment from Hotel Management

6 Mar. 2023 by Hotel Casa Maya

Dear Bruce, we would have loved to know the situation you went through while on the property to be able to provide a solution at the time. We would appreciate you sharing the details of your stay with us if possible so we can properly channel your comments.

5 out of 5

Posted by on 26 Nov. 2022

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5 out of 5

Posted by on 14 Sep. 2022

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3 out of 5
For 5 nights my room was not vacuumed even once. Newer cleaned mirrors, sink. Disgusting cleaning. Room condition is bad,shabby,outdated. I liked the view and size of the room,beds were comfortable. But this is all about pros. You have to be aware,water park is not included. It was only reason, i chosed this hotel for my son, if I would know ,i have to pay extra,I would just buy a day pass and spent the rest of time in other hotel,because this one looks and feels like a motel from Daytona Beach. We do not recommend this hotel,at all. It needs a lot of investment, 120$ per night plus tax,plus park-overprised. Every pool is boiling ,really hot. Only sea side swim for refreshing. Stupid gradation for wip and non wip customers for longchair use. Disgusting! Personell in front desk is indifferent. So there is also training needed. We didn't risk for theyr food. Cocktails were watered...

Posted by on 7 Jul. 2022

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Comment from Hotel Management

13 Jul. 2022 by Hotel Casa Maya

Dear Taisiya, we sincerely apologize for not living up to your expectations. Your comments will be shared with the departments involved for prompt follow-up and the possibility of raising the quality of our services. It was a pleasure receiving you.

About the Hotel Casa Maya - Near Langosta Beach

Location Boulevard kukulcan km 5.5 zona hotelera, Cancun, QROO 77500

Property Features

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. Bring your whole family to Hotel Casa Maya for summer fun including 2 outdoor swimming pools, a water park (surcharge), and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach aparthotel also offers a health club, a garden, and a terrace. Free self parking is available. This 3.5-star Cancun aparthotel is smoke free.

  • 321 guestrooms or units
  • 8 levels
  • 2 buildings
  • 2 bars or lounges
  • Deli
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Hotel Casa Maya offers 321 accommodations with minibars and safes. Rooms open to balconies or patios. Beds feature down comforters. Microwaves and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private balcony or patio
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Microwave
  • Coffee maker
  • Down blanket
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

La Veranda - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Hotel Casa Maya offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Hotel Casa Maya

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. Guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available.

  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Car not required
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 370 for adults and MXN 185 for children
  • Airport shuttle fee: MXN 1600 per vehicle (roundtrip, maximum occupancy 8)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Maya
  • Casa Maya Cancun
  • Casa Maya Hotel
  • Hotel Casa Maya
  • Hotel Casa Maya Cancun
  • Maya Casa
  • Cancun Casa Maya
  • Casa Maya Cancun Hotel Cancun
  • Casa Maya Hotel Cancun
  • Imperial Fiesta Club Hotel Casa Maya

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.