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Melia Casa Maya Cancun All Inclusive

4.0 star property
4-star beachfront property near Langosta Beach

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Photo gallery for Melia Casa Maya Cancun All Inclusive

Terrace/patio
3 bars/lounges, lobby lounge
2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas
View from room
The Level, Suite, Ocean View

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • All-inclusive
  • Housekeeping
  • Laundry

Explore the area

Map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500
  • Langosta Beach
    ‪1 min walk‬
  • Cancun Convention Center
    ‪5 min drive‬
  • La Isla Shopping Mall
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for The Level, Suite, Ocean View

The Level, Suite, Ocean View

The Level, Suite, Ocean View

  • 81 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Grand Suite

View from room

The Level Grand Suite

  • 104 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Twin Beds

View all photos for The Level, Room, Ocean View

The Level, Room, Ocean View

The Level, Room, Ocean View

  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Melia Room, Ocean View

Melia Room, Ocean View

Melia Room, Ocean View

  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Room Swim Up

The Level Room Swim Up | View from room

The Level Room Swim Up

  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Melia Suite Ocean View

Melia Suite Ocean View

Melia Suite Ocean View

  • 81 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Suite Swim Up

The Level Suite Swim Up | View from room

The Level Suite Swim Up

  • 81 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

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  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.4 out of 5, Excellent, 248 reviews
The price is CA $583
CA $583 total
includes taxes & fees
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About the area

Cancun

On the beach.A stay at this Zona Hotelera property places you within half a mile (1 km) of Langosta Beach and 3 miles (5 km) of Cancun Convention Center. La Isla Shopping Mall and Ultramar Ferry Puerto Juárez are also within 6 miles (10 km).

What's nearby

  • Langosta Beach - 1 min walk - 0.0 km
  • Tortuga Beach - 17 min walk - 1.5 km
  • Playa Tortugas - 3 min drive - 2.1 km
  • Cancun Convention Center - 5 min drive - 4.5 km
  • La Isla Shopping Mall - 11 min drive - 8.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 33 min drive

Restaurants

  • ‪Breakfast - ‬7 min walk
  • ‪Venecia - ‬10 min walk
  • ‪Las Olas - ‬10 min walk
  • ‪RIU Caribe Pizzeria - ‬7 min walk
  • ‪Swim-up Bar - ‬6 min walk

About this property

Melia Casa Maya Cancun All Inclusive

4-star beachfront property near Langosta Beach
Melia Casa Maya Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Melia Casa Maya Cancun All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary water park, and a children's pool.

There are 4 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a garden and a terrace. Free self parking is available.

This 4-star Cancun property is smoke free.

  • 260 guestrooms or units
  • 8 levels
  • 2 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
Melia Casa Maya Cancun All Inclusive offers 260 accommodations with minibars and coffee/tea makers. Beds feature down comforters. 55-inch flat-screen televisions come with cable channels.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, Spanish

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Property amenities

Family friendly

  • 2 outdoor pools
  • Babysitting
  • Children's games
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle available
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 4 restaurants

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free water park
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator (71 inch wide door)
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Melia Casa Maya Cancun All Inclusive

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Melia Casa Maya Cancun All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 62 out of 122 reviews
Rating 8 - Good. 38 out of 122 reviews
Rating 6 - Okay. 13 out of 122 reviews
Rating 4 - Poor. 4 out of 122 reviews
Rating 2 - Terrible. 5 out of 122 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and her friends recently stayed at the beautiful, newly updated Melia Casa Maya Cancun All Inclusive in Cancun, and it was an amazing experience. The renovations made everything feel fresh and modern, with stunning decor and a relaxing atmosphere. The staff was incredibly friendly and welcoming, especially Fernanda, who went above and beyond to make our stay special. The food was excellent, with a great variety of delicious options every day. I would definitely stay here again and highly recommend it to anyone visiting Cancun!
Stayed 5 nights in Mar 2025

8/10 Good

edgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 7 nights in Mar 2025

10/10 Excellent

Claude

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 7 nights in Mar 2025

10/10 Excellent

myeongjin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2025

10/10 Excellent

Yarely

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and hospitality is what really makes this place great. I’ve stayed at nice hotels that didn’t give us this type of service. When I spoke to client services about my issues with dining they immediately upgraded me to level so I could have a better experience. That in itself made the entire trip worth it and happier. I would definitely stay again. Great for families!! Shout out to Natanael genaro and Claudia! And the general manager
Stayed 4 nights in Feb 2025

8/10 Good

gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Volleyball was great, good selection of cocktails, beach was nice.
Stayed 5 nights in Feb 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Majo was amazing

Great service and hotel but the staff were amazing one lady particularly Maria Jose or Majo… she was my concierge liaison and she was brilliant, also Fernando is a lovely chap they helped me regarding a nightmare experience at the Royalton Riviera Cancun- avoid the Royalton like a plague
Stayed 7 nights in Feb 2025

8/10 Good

Nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a property that only reopened a couple months ago, I thought it was well-ran. You could tell not everything was renovated (bathroom sinks and showers) but what was renovated was very nicely updated. Overall we had a very good experience. Pros: - good for young kids - nice beach - easy check in check out - good buffet - nice facilities (public bathrooms, dining areas) - concierge available for booking excursions Cons: - not many dining options and you had to make reservations for dinner - furniture moving made loud noises since there is no carpet (mattered because my daughter still naps) - wish there was another bar outside since there were long lines
Stayed 4 nights in Feb 2025

8/10 Good

Wenliang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty quiet. Lots of kids activities.
Stayed 4 nights in Feb 2025

10/10 Excellent

Matthew Jon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was beautiful and room was nice and clean. Between the pool, waterpark and beach there was plenty to do with the kids. The food was very good.
Stayed 7 nights in Feb 2025

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice sand beach. Clean, food was average.
Stayed 6 nights in Feb 2025

8/10 Good

Travis

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Good people. Quiet and very attentive
Stayed 6 nights in Feb 2025

10/10 Excellent

Suleidy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Melia Casa Maya was excellent. The staff were extremely accommodating, welcoming and were very attentive. Everyone that we encountered offered professional and caring service. The facilities were clean and the food was delicious as well. We love that it was a calm environment, excellent for families or anyone looking for a calm vacation spot.
Stayed 4 nights in Feb 2025

8/10 Good

Mariel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small resort great for small kids limited food options and not a ton of staff but good experience overall
Stayed 3 nights in Feb 2025

10/10 Excellent

Kathleen A

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Victor was very accommodating at check in and Adrian was beyond helpful working on correcting our transfer to the airport. The staff was lovely and the hotel was clean. The beach was very close and the pools were wonderful. My children (7 & 8) loved the water park. The slides were fun for kids and adults. The big slides were slow enough for young children to enjoy. We enjoyed the nightly entertainment, the food and drinks. There were plenty of chairs at the beach and pool. The pool towels were large and fluffy. There was always plenty of food and a good variety. The property is smaller than most all inclusive resorts, which made it feel safe and convenient for families. We stayed in a suite with a balcony. The room was huge and clean. The beds were comfortable, the view was amazing and the suite was kept very clean.
Stayed 3 nights in Feb 2025

10/10 Excellent

Charles Paul, Clarksville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Digna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice, affordable, great staff and activities, food wasn't 5 star, but eating off the menu was included and good. Great beach, awesome pool, big room, really happy with our experience
Stayed 5 nights in Jan 2025

10/10 Excellent

Tailai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at this hotel! The service was exceptional—staff were friendly, attentive, and always ready to help. The food was delicious with a great variety of options to choose from. Our ocean-view room was beautiful, offering stunning views and a relaxing atmosphere. The water slide was a fun highlight, especially for families. We also enjoyed the different entertainment programs available every day and night, keeping us engaged throughout our stay. Overall, a fantastic experience—very satisfying and highly recommended!
Stayed 6 nights in Feb 2025

10/10 Excellent

Peter

Liked: Property conditions & facilities
Stayed 9 nights in Jan 2025

8/10 Good

Daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is small compare to other resorts, but I think that's what makes it a gem. You have a sense of community. The staff is amazing, I have zero complaints about them The hotel is well maintained, very clean. I would go back
Stayed 5 nights in Jan 2025

10/10 Excellent

Nicholas, Pritchard BC

Stayed 7 nights in Jan 2025

8/10 Good

Niki

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing! The staff here have it going on. The room was beautiful and the VIEW.
Stayed 6 nights in Jan 2025

10/10 Excellent

JORGE DE LA PEÑA

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025