For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
At this Zona Hotelera property, you'll be steps from Luxury Avenue Shopping Mall and within a 15-minute walk of La Isla Shopping Mall. Aquaworld and Delfines Beach are also within 3 miles (5 km).
All-inclusive
A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this smoke-free property. Traveling on business? Take advantage of the business center and free WiFi in public areas. Relax with a drink at one of the 3 poolside bars and enjoy free perks like buffet breakfast and free self parking.
Free WiFi, LCD TVs
The 332 guestrooms have LCD TVs with cable channels and offer free WiFi and free minibar items. 24-hour room service, coffee/tea makers, and free bottled water are also available.
Occidental Tucancún All Inclusive ratings based on 35 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Occidental Tucancún All Inclusive
Everyone (22)Couples (2)Business (1)Family (8)
5 out of 5
people are very friendly, excellent service.
Posted by a verified traveller on 11 Jun. 2021
Was this review helpful to you?
Comment from Hotel Management
11 Jun. 2021
by Paulina Arroyo
We appreciate your kind comments and we look forward to welcoming you if you visit again.
Best regards,
4 out of 5
The food was ok at best. There are no chairs for the beach and no waitress' on the beach. If your going for a beach experience there really isn't one here. Bar staff was good. Employees are helpful and friendly. Rooms are ok. Location is good.
Posted by a verified traveller on 6 May 2021
Was this review helpful to you?
Comment from Hotel Management
6 May 2021
by Paulina Arroyo
We appreciate your kind comments, at the moment our beach is under concession, we hope that on your next visit we will be operating normally.
Best regards,
3 out of 5
The resort is a bit smaller, so it is quieter. That also means fewer amenities, like restaurants, pools, and activities. The food was fine, the rooms were typical, the hotel was clean and in average condition, and the staff was very nice. Ismael is the bartender at the adult pool, he is excellent.
The ocean was not swimmable the entire time we were there, and there are no loungers or shade on the beach at all, despite what the pictures show. The beach itself is very pretty. The adult area pool is a great place to get away from the activity and noise of the central pool.
The buffet was small, but the selection was reasonable and the taste was fair to good, sometimes very good. Because of COVID the staff would serve us. Masks are required in all the restaurants, but we never wore one outside. Staff took our temps every time we ate.
There are three reservation-based restaurants - Mexican (very good), Italian (fair to good), and Asian (we didn't eat there). Also, most days there is an outdoor setup to get food. One day was tacos (very good), another was pizza (fair, it was served cold), and another was paella (absolutely terrible).
Check in is slow at 10-20 minutes, not including any time waiting in line. When we booked the room we paid extra for an oceanfront room. We did not get that room, and the desk staff would do nothing about it despite repeated attempts.
We have no real complaints, but probably will not be back. There just wasn't anything remarkable about it.
Posted by a verified traveller on 6 Apr. 2021
Was this review helpful to you?
Comment from Hotel Management
7 Apr. 2021
by Paulina Arroyo
We appreciate your detailed review of your vacation, we regret not having been able to meet your expectations in terms of facilities.
We hope that in his next visit he will decide again for us and we will try to change his opinion.
We hope you have had a good return home and receive greetings from the entire Occidental Tucancun team.
2 out of 5
The 2 restaurants had tasteless food, the other 2 werent open. Loungers on beach were extra charge $20 Each. The refrigerator didnt work. There wasnt enough lighting in bathroom. Lighted mirror didnt work. Coffee in lobby/bar was very weak. Loud music after 9:30. No rooms had beach access. Very little entertainment provided.
Posted by a verified traveller on 4 Feb. 2021
Was this review helpful to you?
Comment from Hotel Management
8 Feb. 2021
by Paulina Arroyo
We regret that your stay was not what you expected, we will gladly forward your comments on the quality of the food to the corresponding area for follow-up.
We inform you that due to occupation the opening of our restaurants is alternated, however if you want something from our menus we can gladly provide you.
Regarding the minibar that is in the room, it is not a refrigerator but a cooler, we suggest that on your next visit if you want colder drinks, do not notify them in order to replace the product.
A concession is operating on the beach which provides loungers at a cost, it is not part of the hotel.
Due to the situation we live in worldwide we cannot offer shows in closed spaces, we currently offer live music in the lobby area from 9 to 11 at night so that you can enjoy.
We hope you give us the opportunity to welcome your visit and we can exceed your expectations.
Best regards,
4 out of 5
The Hotel is well located, the view from the room is amazing. The food could have been better. Staff were very helpful.
Posted by Goy, from Atlanta,Ga on 1 Oct. 2020
Was this review helpful to you?
Comment from Hotel Management
2 Oct. 2020
by Paulina Arroyo
We appreciate that you have taken the time to share your comments with us, your observations about the meals will be transmitted to the corresponding area for your knowledge.
We hope to have the pleasure of receiving your visit again and we can surprise you with local and international dishes on your next visit.
Best regards,
5 out of 5
This hotel is very clean . Staff is extremely attentive. The beach is breathtaking
Posted by Danny, from Palm Springs on 9 Sep. 2020
Was this review helpful to you?
Comment from Hotel Management
9 Sep. 2020
by Paulina Arroyo
We appreciate your kind comments and look forward to welcoming you if you visit again.
Best regards,
3 out of 5
Abel the guy there was amazing I would only go back if he is there. Guy made tons of suggestions and tips on what to do. Guy needs to be in a higher position in my opinion.
Posted by a verified traveller on 12 Jan. 2020
Was this review helpful to you?
Comment from Hotel Management
13 Jan. 2020
by Paulina Arroyo
We appreciate your kind comments to our staff, we hope you visit us again and we can continue to exceed your expectations.
Best regards,
5 out of 5
I had a great time and great food everyday. The beach was great and the staff there was always helpful.
Posted by a verified traveller on 28 Nov. 2019
Was this review helpful to you?
Comment from Hotel Management
28 Nov. 2019
by Paulina Arroyo
We appreciate your kind comments and hope to have the pleasure of receiving if you visit again.
Best regards,
5 out of 5
Staff was very friendly and courteous at all time they were always at your side the food was excellent also it’s a great idea to book and the specialty restaurants at no extra cost they were above and beyond my expectations I will definitely come back again.
Posted by Marleni, from Florida on 22 Oct. 2019
Was this review helpful to you?
Comment from Hotel Management
22 Oct. 2019
by Paulina Arroyo
We wish to thank your kind comments and hope to have the great pleasure of receiving your visit again.
Best regards,
4 out of 5
Posted by a verified traveller on 4 Aug. 2019
Was this review helpful to you?
Comment from Hotel Management
5 Aug. 2019
by Paulina Arroyo
We appreciate your kind evaluation and look forward to receiving you again.
Best regards,
All onsite activities, and facilities and equipment included
All non-motorized water sports included
Onsite live performances included
Theme parties included
Premium/non-domestic beverages not included
Childcare not included
Scuba diving certification not included
Motorized water sports not included
Transportation to offsite activities not included
Offsite tours not included
Taxes included
All meals served buffet-style
Buffet and à la carte dining
Onsite entertainment and activities included
Local beverages and soft drinks only
Minibar beverages - restrictions apply
Property Features
Occidental Tucancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Occidental Tucancún All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 2 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and an outdoor tennis court. Self parking is free. This 3.5-star Cancun property is smoke free.
332 guestrooms or units
7 levels
4 dining venues
3 bars by the pool
2 bars or lounges
Buffet breakfast (free)
Deli
Kid's club (free)
Supervised kid's activities (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Business facilities
1 conference room
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Pool or billiards table
Convenience store
Terrace
Garden
Gift shop
Beauty salon
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Number of outdoor pools - 3
Children's pool
Free WiFi
Outdoor tennis court
Children's club (free)
Grocery/convenience store
Snack bar/deli
Laundry facilities
In-room childcare (surcharge)
Miniature golf on site
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Cancun Intl. Airport (CUN) (21.1 km / 13.1 mi)
Parking: Free self parking
Room Amenities
Occidental Tucancún All Inclusive offers 332 air-conditioned accommodations with free minibar items and safes. LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Stocked minibar (free)
In-room dining (24 hours)
LCD television
Cable channels
Coffee maker
Shower
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Nightly turndown service
Childcare in room (surcharge)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Air conditioning
Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 7 AM to noon.
México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required.
El Mirador - Onsite buffet restaurant. Open daily.
La Claraboya - This restaurant specializes in seafood. Reservations are required. Open daily.
La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Aromatherapy treatments
Thalassotherapy treatments
Hydrotherapy treatments
Massages
Hot stone massage
Deep tissue massage
Reflexology
Sports massage
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pet Policy
Pets and service animals are not allowed at Occidental Tucancún All Inclusive
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Service animals not allowed
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Gloves are available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available through room service
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Safe Travels (WTTC - Global)
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities onsite
Food service has been amended for enhanced safety
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
An in-room safe is available for an additional fee
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Barcelo Tucancun Beach
Occidental Tucancún All Inclusive Cancun
Tucancun Beach All Inclusive
Tucancun Beach Barcelo
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Barcelo Tucancun Beach Resort
Cancun Barcelo
Tucancun Hotel
Occidental Tucancún Cancun
Occidental Tucancún
Occidental Tucancún All Inclusive All-inclusive property Cancun
Occidental Tucancún All Inclusive All-inclusive property
Barcelo Tucancun Beach All Inclusive
Occintal Tucancún Inclusive i
Occidental Tucancún All Inclusive Cancun
Occidental Tucancún All Inclusive All-inclusive property
Occidental Tucancún All Inclusive All-inclusive property Cancun
You should know
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.
Awards & Affiliations
Green / Sustainable Property This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
There was an error importing /Cancun-Hotels-Occidental-Tucancún-All-Inclusive.h21544-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/Cancun-Hotels-Occidental-Tucancún-All-Inclusive.h21544-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
