Skip to main content
Beginning of main content
4.2 out of 5

"people are very friendly, excellent service. " More

By a verified traveller on Fri 11 Jun 2021

Enter dates to see availability

Hotel Description

3.5-star beachfront property near Delfines Beach

On the beach

At this Zona Hotelera property, you'll be steps from Luxury Avenue Shopping Mall and within a 15-minute walk of La Isla Shopping Mall. Aquaworld and Delfines Beach are also within 3 miles (5 km).

All-inclusive

A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this smoke-free property. Traveling on business? Take advantage of the business center and free WiFi in public areas. Relax with a drink at one of the 3 poolside bars and enjoy free perks like buffet breakfast and free self parking.

Free WiFi, LCD TVs

The 332 guestrooms have LCD TVs with cable channels and offer free WiFi and free minibar items. 24-hour room service, coffee/tea makers, and free bottled water are also available.

Double Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$267* Per night/room 6 Jul. - 7 Jul.

Family Room, Oceanfront (Premium Level)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Premium Suite, Oceanfront (Level)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Double Room, Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room, Sea View (Level)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Occidental Tucancún All Inclusive ratings based on 35 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Occidental Tucancún All Inclusive

Everyone (22) Couples (2) Business (1) Family (8)
5 out of 5
people are very friendly, excellent service.

Posted by on 11 Jun. 2021

Was this review helpful to you?
Comment from Hotel Management

11 Jun. 2021 by Paulina Arroyo

We appreciate your kind comments and we look forward to welcoming you if you visit again. Best regards,

4 out of 5
The food was ok at best. There are no chairs for the beach and no waitress' on the beach. If your going for a beach experience there really isn't one here. Bar staff was good. Employees are helpful and friendly. Rooms are ok. Location is good.

Posted by on 6 May 2021

Was this review helpful to you?
Comment from Hotel Management

6 May 2021 by Paulina Arroyo

We appreciate your kind comments, at the moment our beach is under concession, we hope that on your next visit we will be operating normally. Best regards,

3 out of 5
The resort is a bit smaller, so it is quieter. That also means fewer amenities, like restaurants, pools, and activities. The food was fine, the rooms were typical, the hotel was clean and in average condition, and the staff was very nice. Ismael is the bartender at the adult pool, he is excellent. The ocean was not swimmable the entire time we were there, and there are no loungers or shade on the beach at all, despite what the pictures show. The beach itself is very pretty. The adult area pool is a great place to get away from the activity and noise of the central pool. The buffet was small, but the selection was reasonable and the taste was fair to good, sometimes very good. Because of COVID the staff would serve us. Masks are required in all the restaurants, but we never wore one outside. Staff took our temps every time we ate. There are three reservation-based restaurants - Mexican (very good), Italian (fair to good), and Asian (we didn't eat there). Also, most days there is an outdoor setup to get food. One day was tacos (very good), another was pizza (fair, it was served cold), and another was paella (absolutely terrible). Check in is slow at 10-20 minutes, not including any time waiting in line. When we booked the room we paid extra for an oceanfront room. We did not get that room, and the desk staff would do nothing about it despite repeated attempts. We have no real complaints, but probably will not be back. There just wasn't anything remarkable about it.

Posted by on 6 Apr. 2021

Was this review helpful to you?
Comment from Hotel Management

7 Apr. 2021 by Paulina Arroyo

We appreciate your detailed review of your vacation, we regret not having been able to meet your expectations in terms of facilities. We hope that in his next visit he will decide again for us and we will try to change his opinion. We hope you have had a good return home and receive greetings from the entire Occidental Tucancun team.

2 out of 5
The 2 restaurants had tasteless food, the other 2 werent open. Loungers on beach were extra charge $20 Each. The refrigerator didnt work. There wasnt enough lighting in bathroom. Lighted mirror didnt work. Coffee in lobby/bar was very weak. Loud music after 9:30. No rooms had beach access. Very little entertainment provided.

Posted by on 4 Feb. 2021

Was this review helpful to you?
Comment from Hotel Management

8 Feb. 2021 by Paulina Arroyo

We regret that your stay was not what you expected, we will gladly forward your comments on the quality of the food to the corresponding area for follow-up. We inform you that due to occupation the opening of our restaurants is alternated, however if you want something from our menus we can gladly provide you. Regarding the minibar that is in the room, it is not a refrigerator but a cooler, we suggest that on your next visit if you want colder drinks, do not notify them in order to replace the product. A concession is operating on the beach which provides loungers at a cost, it is not part of the hotel. Due to the situation we live in worldwide we cannot offer shows in closed spaces, we currently offer live music in the lobby area from 9 to 11 at night so that you can enjoy. We hope you give us the opportunity to welcome your visit and we can exceed your expectations. Best regards,

4 out of 5
The Hotel is well located, the view from the room is amazing. The food could have been better. Staff were very helpful.

Posted by , from Atlanta,Ga on 1 Oct. 2020

Was this review helpful to you?
Comment from Hotel Management

2 Oct. 2020 by Paulina Arroyo

We appreciate that you have taken the time to share your comments with us, your observations about the meals will be transmitted to the corresponding area for your knowledge. We hope to have the pleasure of receiving your visit again and we can surprise you with local and international dishes on your next visit. Best regards,

5 out of 5
This hotel is very clean . Staff is extremely attentive. The beach is breathtaking

Posted by , from Palm Springs on 9 Sep. 2020

Was this review helpful to you?
Comment from Hotel Management

9 Sep. 2020 by Paulina Arroyo

We appreciate your kind comments and look forward to welcoming you if you visit again. Best regards,

3 out of 5
Abel the guy there was amazing I would only go back if he is there. Guy made tons of suggestions and tips on what to do. Guy needs to be in a higher position in my opinion.

Posted by on 12 Jan. 2020

Was this review helpful to you?
Comment from Hotel Management

13 Jan. 2020 by Paulina Arroyo

We appreciate your kind comments to our staff, we hope you visit us again and we can continue to exceed your expectations. Best regards,

5 out of 5
I had a great time and great food everyday. The beach was great and the staff there was always helpful.

Posted by on 28 Nov. 2019

Was this review helpful to you?
Comment from Hotel Management

28 Nov. 2019 by Paulina Arroyo

We appreciate your kind comments and hope to have the pleasure of receiving if you visit again. Best regards,

5 out of 5
Staff was very friendly and courteous at all time they were always at your side the food was excellent also it’s a great idea to book and the specialty restaurants at no extra cost they were above and beyond my expectations I will definitely come back again.

Posted by , from Florida on 22 Oct. 2019

Was this review helpful to you?
Comment from Hotel Management

22 Oct. 2019 by Paulina Arroyo

We wish to thank your kind comments and hope to have the great pleasure of receiving your visit again. Best regards,

4 out of 5

Posted by on 4 Aug. 2019

Was this review helpful to you?
Comment from Hotel Management

5 Aug. 2019 by Paulina Arroyo

We appreciate your kind evaluation and look forward to receiving you again. Best regards,

About the Occidental Tucancún All Inclusive

Location Boulevard Kukulcan Km 14. Lote 24, Cancun, QROO 77500

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • Premium/non-domestic beverages not included
  • Childcare not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Onsite entertainment and activities included
  • Local beverages and soft drinks only
  • Minibar beverages - restrictions apply

Property Features

Occidental Tucancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Occidental Tucancún All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 2 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and an outdoor tennis court. Self parking is free. This 3.5-star Cancun property is smoke free.

  • 332 guestrooms or units
  • 7 levels
  • 4 dining venues
  • 3 bars by the pool
  • 2 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Miniature golf on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (21.1 km / 13.1 mi)
  • Parking: Free self parking

Room Amenities

Occidental Tucancún All Inclusive offers 332 air-conditioned accommodations with free minibar items and safes. LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to noon.

México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required.

El Mirador - Onsite buffet restaurant. Open daily.

La Claraboya - This restaurant specializes in seafood. Reservations are required. Open daily.

La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Occidental Tucancún All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Barcelo Tucancun Beach
  • Occidental Tucancún All Inclusive Cancun
  • Tucancun Beach All Inclusive
  • Tucancun Beach Barcelo
  • Barcelo Hotel Tucancun Beach
  • Barcelo Tucancun Beach Hotel
  • Barcelo Tucancun Beach Resort
  • Cancun Barcelo
  • Tucancun Hotel
  • Occidental Tucancún Cancun
  • Occidental Tucancún
  • Occidental Tucancún All Inclusive All-inclusive property Cancun
  • Occidental Tucancún All Inclusive All-inclusive property
  • Barcelo Tucancun Beach All Inclusive
  • Occintal Tucancún Inclusive i
  • Occidental Tucancún All Inclusive Cancun
  • Occidental Tucancún All Inclusive All-inclusive property
  • Occidental Tucancún All Inclusive All-inclusive property Cancun

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

url importing http://www.travelocity.ca/Cancun-Hotels-Occidental-Tucancún-All-Inclusive.h21544-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Cancun-Hotels-Occidental-Tucancún-All-Inclusive.h21544-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/Cancun-Hotels-Occidental-Tucancún-All-Inclusive.h21544-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.