For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Check was not easy and staff a bit rude just too many people I guess but I would recommend going to a smaller resort and maybe not worry about it bein
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More
Within a 15-minute walk of this Zona Hotelera property, you'll find Maya Cancun Museum and Aquaworld. Delfines Beach and El Rey Ruins are also within 2 miles (3 km).
All-inclusive
A full-service spa, 9 restaurants, and an outdoor pool are all featured at this all-inclusive property. Traveling on business? Take advantage of the business center and free WiFi in public areas. Relax with a drink at one of the 10 bars/lounges and enjoy perks like free self parking.
Flat-screen TVs
In addition to flat-screen TVs with cable channels, the 1378 guestrooms offer minibars and room service. Other amenities include coffee/tea makers, free bottled water, and hair dryers. Housekeeping is available once per stay.
Grand Oasis Cancun All Inclusive ratings based on 35 Verified Reviews
Review Summary
2.7
out of 5
2.5 out of 5.0
Room cleanliness3.0 out of 5.0
Service & staff3.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Grand Oasis Cancun All Inclusive
Everyone (12)Couples (3)Family (17)
4 out of 5
Loved view of ocean from our room! Loved beach and pools loved peacocks! Loved coffee shops. Loved italian restaurants and steak restaurant. Not enough variety at buffet and wasnt open at lunchtime.
Posted by a verified traveller on 27 Jan. 2020
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Comment from Hotel Management
30 Jan. 2020
by Hector Perales, Hotel Manager.
Dear Guest,
Thank you for taking the time to share your experience about your stay at our resort.
On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future.
We look forward to welcome you again so you can witness the changes we implemented daily.
Best regards,
1 out of 5
DO NOT STAY HERE!! If you have the Grand Oasis booked and still have time to chance where you are staying, change your reservation! Came with family and we left within hours. The check in process took 2 hours when we finally got to our rooms (which were completely across the resort from each other and staff said there was nothing they could do about it) 4 out of 4 rooms we had booked were completely disgusting, doors wouldn’t lock, safe was broken, sheets were dirty, stains in toilet, wet paint in one of the rooms on everything which got on clothes etc. even the lamp shades had been painted to attempt to hide filth. We had 1 meal because we were starving and it was horrible, salad bar was extremely dirty. Zero covid protocols were taken. Decided to leave immediately after our meal, hotel guests were belligerent and were making the women in our group feel extremely uncomfortable and unsafe. We first attempted to see if any changes could be made through the hotel but they refused to make changes or assist us in any way. After we left the hotel refused to give a refund of our 4 room 7 night stay, which we didn’t even stay one night. There are so many amazing places to stay for your cancun vacation. Don’t make the same mistake we did!
Posted by Danelle, from SELAH on 25 Jan. 2022
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Comment from Hotel Management
25 Jan. 2022
by HotLine Oplus
We appreciate the time you took to share your comments with us. We sincerely apologize for the inconveniences you encountered during your stay.
As we are always trying to improve, we take into consideration our guest’s feedbacks and we will share your comments to the respective departments to keep improving.
Best Regards,
Oasis Hoteles Cancún
1 out of 5
Terrible experience with Travelocity and hotel
Posted by Roberta O on 13 Oct. 2021
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Comment from Hotel Management
14 Oct. 2021
by Ricardo de la Paz.
Dear Roberta,
We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to improve our service. Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel.
Best regards,
5 out of 5
It was beautiful
Posted by Linda Marisol on 7 Sep. 2021
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Comment from Hotel Management
7 Sep. 2021
by Ricardo de la Paz.
Dear Linda,
Thank you for taking the time to share your great comments.
We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back.
Kind regards,
2 out of 5
I would not recommend this hotel to anyone for a few reasons:
1 - Poor drink quality
2 -Not many food variety
3- Kids was allowed to be all over the place including jumping on the pool table - Horrible!
Posted by Maria on 23 Aug. 2021
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Comment from Hotel Management
23 Aug. 2021
by Ricardo de la Paz.
Dear Maria,
Thank you for taking the time to share your experience about your stay at our resort.
In regard to the comments about the restaurants and bars, we have already talked to the A&B department, in order to enhance the procedures and provide better service, expecting to satisfy all of your needs.
We look forward to welcome you again so you can witness the changes we implemented daily.
Kind regards,
1 out of 5
This place is the worst, 2hrs to do check in, this is ridiculous, long lines to get food or drinks, in our room
Posted by Daena on 13 Aug. 2021
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Comment from Hotel Management
27 Sep. 2021
by Ricardo de la Paz.
Dear Daena,
Thank you for taking the time to share your experience about your stay at our resort.
On the other hand, we sincerely apologize for the waiting time during your check in process and restaurants, we are working to make our service more efficient so in this way our waiting time can be reduced.
We look forward to welcome you again so you can witness the changes we implemented daily.
Best regards,
1 out of 5
The worse experience in all the years of going to Cancun,horrible wait to check in,plus there customer service at check in is horrible,no work ethic,my experience in my room,no air conditioner had to sleep in a hot hot room for the entire stay because they wouldnt fix it,called to have laundry picked up,they never bothered even after calling them and leaving the cloths in the plastic bag with the voucher on it,the finally called me sunday at 11thats a maintaince guy was going to fix it and he showed up at 12 midnight,just the worst service,had a party planner assist me with surprising my niece for her vacation and they refused him access to put the cake in the room and balloons and they wouldnt so they ruined the surprise because i had to finally go get him to come in,
This is my worst experience of all my world travels
Posted by a verified traveller on 10 Aug. 2021
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Comment from Hotel Management
20 Aug. 2021
by Ricardo de la Paz.
Dear Guest,
First and foremost, thank you for taking the time to write us your comments about your stay at our resort.
We regret that our hotel did not meet your expectations and we sincerely apologize for the waiting time during your check in process.
On the other hand, we are sorry for the inconvenience you had with the air conditioning, rest assured we have passed this information to our maintenance department in order to avoid this happening again.
Once again, we offer you our sincere apologies and we hope you can give us another opportunity to welcome you again in the future to change your perception of our service.
Cordially,
4 out of 5
NA
Posted by a verified traveller on 5 Aug. 2021
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Comment from Hotel Management
20 Aug. 2021
by Ricardo de la Paz.
Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.
3 out of 5
Check was not easy and staff a bit rude just too many people I guess but I would recommend going to a smaller resort and maybe not worry about it being all inclusive since the quality of food is no good
Posted by a verified traveller on 5 Jul. 2021
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Comment from Hotel Management
9 Jul. 2021
by Ricardo de la Paz, Hotel Manager.
Dear Guest,
We do appreciate all of your comments and we are truly sorry that we were not able to meet your expectations.
We would like to sincerely apologize and let you know that all your comments and opinions are considered in order to improve our service.
Hopefully you can give us another opportunity to welcome you again expecting to improve your perception of our service.
Best regards,
1 out of 5
The SERVICE WAS TERRIBLE. The staff need customer service training. The food was ok. There was a roach in my room and the hotel was notified and they seemed like they didn’t care. The rooms are not modern. The toilet didn’t flush properly. My vacation time was very unpleasant and the only thing that made it okay was the hotel ocean view that was breathtaking. The staff seemed like they’re tired of the tourists and switch of attitude was likely if there was a tip involved. Hotel was mostly humid and the room was a bit less humid due to the air conditioning.
Posted by a verified traveller on 28 Jun. 2021
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Comment from Hotel Management
6 Jul. 2021
by Ricardo de la Paz, Hotel Manager.
Dear Guest,
We do appreciate all of your comments and we are truly sorry that we were not able to meet your expectations.
We would like to sincerely apologize and let you know that all your comments and opinions are considered in order to improve our service.
In regards to the inconvenience at your room it is important to mention that all rooms are thoroughly cleaned and regularly fumigated to ensure the wellbeing of our guests. Once they are cleaned, rooms are checked by supervisors to make sure they meet our standards. We will pass this information onto our Housekeeping department so that they can supervise what you mentioned.
Hopefully you can give us another opportunity to welcome you again expecting to improve your perception of our service.
Best regards,
All onsite activities, and facilities and equipment included
All non-motorized water sports included
Fitness facilities included
Tennis included
Soccer (football) included
Yoga classes/lessons included
Pilates classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Bartending classes/lessons included
Cooking classes/lessons included
Onsite live performances included
Theme parties included
Access to onsite clubs included
Use of golf equipment not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Taxes included
All meals served buffet-style
Buffet and à la carte dining
Water fitness classes/lessons included
Limited meals offered through room service
Tennis lessons not included
Onsite entertainment and activities included
Surcharge for room service
Property Features
Grand Oasis Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Grand Oasis Cancun All Inclusive offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A fitness center, a sauna, and spa services are also featured at the business-friendly Grand Oasis Cancun All Inclusive. An area shuttle within 16.5 km is available for a fee. Self parking is free. This Art Deco Cancun property is smoke free.
1378 guestrooms or units
6 levels
4 buildings
9 dining venues
10 bars or lounges
Built in 1989
Deli
Kid's club (free)
Childcare (surcharge)
Towels for the beach
Conference center
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Pool or billiards table
Garden
Gift shop
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Bar on the beach
Coffee shop
Bar by the pool
Swim-up bar
Internet
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Property shuttles: Area shuttle within 16.5 km available for a surcharge
Parking: Free self parking
Room Amenities
Grand Oasis Cancun All Inclusive offers 1378 accommodations with complimentary bottled water and hair dryers. 42-inch flat-screen televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include showers and complimentary toiletries. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. Housekeeping is provided daily.
Minibar
In-room dining (limited hours)
Flat-screen television
Cable channels
Coffee maker
Shower
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Hair dryer
Safe (surcharge)
Toiletries (free)
Telephone
Iron and ironing board available
Climate control (air conditioning)
Ensuite bathroom
Change of towels (on request)
Change of bedsheets (on request)
Food & Drink
Maki Taco - This restaurant specializes in Mediterranean cuisine.
Tun Kul Food Hall - This buffet restaurant specializes in Mexican cuisine. Open daily.
Bahia Steak House - Onsite steakhouse. Open daily.
Dos Lunas - This restaurant specializes in Italian cuisine. Open daily.
Hacienda Sarape - This restaurant specializes in Mexican cuisine. Open daily.
Room service (during limited hours) is available.
Spa Services
Body treatments
Facial treatments
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Sauna in spa
Massages
Deep tissue massage
Swedish massage
Reflexology
Sports massage
Detoxification wrap
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child stays free when using existing bedding.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pet Policy
Pets and service animals are not allowed at Grand Oasis Cancun All Inclusive
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 25 years old. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.
Cash Deposit Required
Service animals not allowed
One child stays free
Debit cards
Guests will receive an email with special check-in instructions
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property follows a brand or regulatory agency's sanitization guidelines Cleaning and Health Protocols (Oasis Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Guest accommodation is sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities onsite
Mobile key entry is not available
Food service has been amended for enhanced safety
Onsite COVID-19 testing (PCR) is available
Onsite COVID-19 testing (Antigen) is available
Reservations are required for onsite COVID-19 testing
Fees
Guests will be asked to pay the following charges at the property:
Cash deposit for Spring Break: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April
A tax is imposed by the city: USD 1.34 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out is available for a fee (subject to availability, amount varies)
In-room safe fee: USD 10 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
All Inclusive Cancun Grand Oasis
All Inclusive Oasis
Cancun Grand Oasis
Cancun Grand Oasis All Inclusive
Grand Oasis
Grand Oasis All Inclusive
Grand Oasis Cancun
Grand Oasis Cancun All Inclusive
Oasis All Inclusive
Oasis Cancun Grand
Grand Oasis Cancun Hotel
Grand Oasis Cancun Mexico
Grand Oasis Cancun Reviews
Grand Oasis Hotel Cancun
Grand Oasis Resort Cancun
Oasis Grand Cancun
Grand Oasis Cancun All Inclusive All-inclusive property
Grand Oasis All Inclusive All-inclusive property
Oasis Cancun Inclusive Cancun
Grand Oasis Cancun All Inclusive Cancun
Grand Oasis Cancun All Inclusive All-inclusive property
Grand Oasis Cancun All Inclusive All-inclusive property Cancun
You should know
Pool access available from 8:00 AM to 8:00 PM.
Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
