"Check was not easy and staff a bit rude just too many people I guess but I would recommend going to a smaller resort and maybe not worry about it bein ... " More
You'll be steps from Oasis Arena and a 5-minute walk from San Miguelito. Also, Iberostar Cancun Golf Course is within half a mile (1 km) and Delfines Beach is within 2 miles (3 km).
All-inclusive
An outdoor pool is on site and multilingual staff is available around-the-clock at the 24-hour front desk. Enjoy a meal in one of the 8 restaurants and free perks like free self parking and WiFi in public areas. Make the most of the a full-service spa and gym, and relax with drinks at one of the 10 bars/lounges.
11 Apr. 2023 by Ricardo de la Paz
Dear Richard,First of all, let us thank you for taking the time to write about your experience at our hotel. We offer our sincere apologies for the service received and the waiting time during your check in, rest assured that we will work on implementing new processes and streamlining our procedures. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Best regards, Ricardo de la Paz.
21 Mar. 2023 by Ricardo de la Paz
Dear Linda,We would like to thank you for sharing your comments with us and with all the team. We are truly sorry for the inconveniences you had with the service and food during your recent stay, please be assured that we have forwarded your comments to the corresponding departments to correct them and improve our service. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Kind regards, Ricardo de la Paz.
9 Jun. 2022 by Ricardo de la Paz
Dear Kirsten, Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests. Best regards,
11 Apr. 2022 by Ricardo de la Paz
Dear Paola, We appreciate the time you have taken to share your comments. We are truly sorry for the inconveniences you had during your recent stay, that is not the kind of service we are used to providing to our guests. We regret that you have this perception of our service. We hope to have the opportunity to welcome you again at our hotel to change your perception of us. Kind regards,
25 Jan. 2022 by HotLine Oplus
We appreciate the time you took to share your comments with us. We sincerely apologize for the inconveniences you encountered during your stay. As we are always trying to improve, we take into consideration our guest’s feedbacks and we will share your comments to the respective departments to keep improving. Best Regards, Oasis Hoteles Cancún
14 Oct. 2021 by Ricardo de la Paz.
Dear Roberta, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to improve our service. Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Best regards,
7 Sep. 2021 by Ricardo de la Paz.
Dear Linda, Thank you for taking the time to share your great comments. We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Kind regards,
23 Aug. 2021 by Ricardo de la Paz.
Dear Maria, Thank you for taking the time to share your experience about your stay at our resort. In regard to the comments about the restaurants and bars, we have already talked to the A&B department, in order to enhance the procedures and provide better service, expecting to satisfy all of your needs. We look forward to welcome you again so you can witness the changes we implemented daily. Kind regards,
27 Sep. 2021 by Ricardo de la Paz.
Dear Daena, Thank you for taking the time to share your experience about your stay at our resort. On the other hand, we sincerely apologize for the waiting time during your check in process and restaurants, we are working to make our service more efficient so in this way our waiting time can be reduced. We look forward to welcome you again so you can witness the changes we implemented daily. Best regards,
20 Aug. 2021 by Ricardo de la Paz.
Dear Guest, First and foremost, thank you for taking the time to write us your comments about your stay at our resort. We regret that our hotel did not meet your expectations and we sincerely apologize for the waiting time during your check in process. On the other hand, we are sorry for the inconvenience you had with the air conditioning, rest assured we have passed this information to our maintenance department in order to avoid this happening again. Once again, we offer you our sincere apologies and we hope you can give us another opportunity to welcome you again in the future to change your perception of our service. Cordially,
Grand Oasis Cancun All Inclusive offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. A business center and 14 meeting rooms are available. A casino, a fitness center, and a sauna are also featured at Grand Oasis Cancun All Inclusive. An area shuttle within 16.5 km is available for a fee. Self parking is free.
Available in some public areas: Free WiFi
Free self parking
Grand Oasis Cancun All Inclusive offers 1117 accommodations with complimentary bottled water and hair dryers. 42-inch flat-screen televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include showers and complimentary toiletries. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. Housekeeping is provided on request.
Dos Lunas - This restaurant specializes in Italian cuisine and serves lunch and dinner. Reservations are required.
Tun Kul Food Hall - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Open daily.
Bahia Steak House - Overlooking the garden, this steakhouse serves dinner only. Reservations are required. Open daily.
La Placita Fast Food - Overlooking the garden, this restaurant specializes in international cuisine and serves lunch only. Open daily.
Hacienda Sarape - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves brunch and dinner. Open daily.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 25 years old. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.