Non Refundable - Up to 2 kids eat and stay free
Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$346 per night
ADVERTISING SPONSORED LISTING
Grand Oasis Cancun All Inclusive
Blvd. Kukulcan, Km. 16.5,
Cancun,
1-855-887-0424
"They should put more water bottles inside the hotel room. Add more staff in the check-in counter. They’re too slow. It took us 1hr in line. The room s ... " More
Points Of Interest
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Hotel Description
On the beach
A stay at this Hotel Zone property places you within half a mile (1 km) of Maya Cancun Museum and 2 miles (3 km) of El Rey Ruins. Ballenas Beach and Marlin Beach are also within 2 miles (3 km).
All-inclusive
This smoke-free property features a golf course, a casino, and a full-service spa. Traveling on business? Take advantage of the business center and WiFi in public areas. You'll find 18 restaurants and 20 bars/lounges for dining and drinks, and an outdoor pool is also on site.
WiFi, flat-screen TVs
The 1320 guestrooms boast modern comforts like flat-screen TVs with cable channels, along with WiFi. Minibars, room service, and showers are also available.
Grand Oasis Cancun All Inclusive ratings based on 112 Verified Reviews
Room cleanliness
3.5 out of 5.0
Service & staff
3.5 out of 5.0
Room comfort
3.5 out of 5.0
Hotel condition
2.5 out of 5.0
Guest reviews for Grand Oasis Cancun All Inclusive
Check in was a good experience and the bellman Saul was great. The room was very clean with a great view. They are a little stingy with the towels and sometimes lacked in restocking the fridge. The resort is huge and the rowdy crowd tends to stay on one side. The food overall was not good but there were some good restaurants such as The White Box and Careyes.
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Comment from Hotel Management
18 Jan 2019 by Manuel Soria, Hotel Manager.
Dear Bobby, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you as a guest. Thank you for your comments about the restaurants, we will definitely consider them as areas of opportunity to continue providing the best service possible to all our distinguished guests. We look forward to welcome you again so you can witness the changes we implemented daily. Kind regards,
Long lines in buffet. Food is horrible - they are reusing leftovers from previous meals and serving them for the next meal. For example, wedged potato from breakfast are mixed with onions and bacon and served for lunch, etc.... Very dirty rooms, floors, mirrors are not cleaned regularly (only bed sheets are changed and the vanity is cleaned every day). The makeup mirror was so dirty - after 4 days I finally told the maid to clean it up and she did. The bars where the towels hang are very dirty. Every other time my kids went to get icecream, they were out of cones. Bars either have long lines or are out of cups and they tell you to come back (happened twice). Service is poor in general. After we complained about these things, hotel manager said we could visit a black-bracelet restaurant once (we were blue bracelet and did not have access to all restaurants). We agreed. We were told to show up there that night. We did and to our embarrassment the lady said we have no reservation there and she can not seat us there. After we confronted the manager, he said he couldn't make the reservation because it was busy and laughed. Very rude staff, they do not care for your business or if you come back. This was my 6th Cancun stay, 1st time in this hotel - it was the worst experience ever. I do not recommend this hotel. Absolutely horrible.
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Comment from Hotel Management
9 Jan 2019 by Manuel Soria, Hotel Manager.
Dear Guest, We do appreciate all of your comments and we are truly sorry that we were not able to meet your expectations. We would like to apologize for the inconveniences that you faced and let you know that all your comments and opinions are considered in order to improve our service. We reiterate once again our sincere apologies, hopefully you can give us another opportunity to welcome you again expecting to improve your perception of our service. Best regards,
The service is terrible! If you want to eat at certain restaurants or bars you need an upgrade bracelet. Even then, the service is terrible. No one offers you drinks by the pool and respond with we don’t do that here. When you go to the bars to get a drink there is a really long line. Wait times to get into restaurants is rediculous even though there are empty tables inside. The only good service we received was from the Restaurant Dos Lunas and their waiter Jose was phenomenal and went out of his way to make our dinner pleasant. He is the best! Other than him, I would not return to this hotel ever again. Overpriced for very little service or “all inclusive” services.
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Comment from Hotel Management
16 Jan 2019 by Manuel Soria, Hotel Manager.
Dear Maria, We do appreciate all of your comments and we are truly sorry that we were not able to meet your expectations. We would like to sincerely apologize and let you know that all your comments and opinions are considered in order to improve our service. Hopefully you can give us another opportunity to welcome you again expecting to improve your perception of our service. Best regards,
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Comment from Hotel Management
29 Nov 2018 by Manuel Soria, Hotel Manager.
Dear Guest, Thank you for your feedback. We are sorry for any inconvenience you had during your stay.
Amazing i highly recommend staying at grand oasis cancun
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Comment from Hotel Management
5 Nov 2018 by Andrea Bosio,Hotel Manager.
Dear Michelle, Thank you for taking the time to share your great comments. We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Kind regards,
Beautiful hotel with many activities , plenty of bars and restaurants, we will be returning
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Comment from Hotel Management
24 Aug 2018 by Manuel Soria, Hotel Manager.
Dear Guest, Thank you for taking the time to share your experience about your stay at our resort. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. We are glad you enjoyed our activities and the variety of restaurants since we work really hard to make sure they have an amazing time with us. We truly hope to have the honor of welcoming you back soon so you can continue to enjoy our resort. Best regards,
Hotel with everything
They should put more water bottles inside the hotel room. Add more staff in the check-in counter. They’re too slow. It took us 1hr in line. The room smells like an old building. But the food is DELICIOUS!! And the crew in all restaurants are SUPERB. They all deserve a raise. I suggest you make more shows for the minors. All in all, we had a blast.
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Comment from Hotel Management
18 Aug 2018 by Andrea Bosio,Hotel Manager.
Dear Ash, Thank you for taking the time to share your experience about your stay at our resort. We are delighted that you enjoyed our gastronomic options. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you again so you can witness the changes we implemented daily. Best regards,
Don’t go by what it tells you
Check in was terrible, waited 6 hours for luggage bc it was lost. Online never said about upgrade for wristbands. Not a great experience at all. Most of restaurants on property had no air condition
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Comment from Hotel Management
7 Aug 2018 by Manuel Soria, Hotel Manager.
Dear Mich, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to improve our service. Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Best regards,
Had to leave and book another place. This place was gross. People rude and disrespectful. Worst hotel ever stayed. Request money back and they said no and to go get another place if we don’t like it there. Alcohol was fake and made me sick on one drink.
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Comment from Hotel Management
24 Aug 2018 by Andrea Bosio
Dear Guest, We would like to thank you for taking the time to give us your opinion about your experience. We regret not having met your expectations and please accept our most sincere apologies for the inconveniences during your stay. All your comments are fully considered in order to improve our range of services and facilities. Kind regards,
Not good hotel.. don't stay there
Very bad experience room very dirty the bathroom was very dirty the walls have stains on them mattresses were all messed up we asked for two queen beds, you got 2 full size beds, the air conditioning was not working it was too hot overall experience was very very bad the staff was not very friendly at all I would never recommend this hotel to anybody not even my worst enemy.
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Comment from Hotel Management
24 Aug 2018 by Andrea Bosio,Hotel Manager.
Dear Sylvia, We appreciate your comments and we are truly sorry we were not able to meet your expectations. We try to do our best to satisfy all of our guests by providing a wide variety of services. In regard to the comments about the service provided and room, we have already talked to the departments involved, in order to enhance the procedures and provide better service, expecting to satisfy all of your needs. We reiterate once again our sincere apologies and we hope to you give us the opportunity of welcoming you back in the near future. Kind regards,
About the Grand Oasis Cancun All Inclusive
Location Blvd. Kukulcan, Km. 16.5, Cancun, QROO 77500All-inclusive Details
- Access to onsite clubs included
- Taxes included
- 24-hour room service
- Buffet and à la carte dining
- Premium/non-domestic beverages not included
- Fitness facilities included
- Water fitness classes/lessons included
- Tennis included
- Laundry/dry cleaning services not included
- Soccer (football) included
- All available beverages included
- Use of golf equipment not included
- Spa/beauty facilities and services not included
- Activities/services from independent operators not included
- Transportation to offsite activities not included
- Offsite tours not included
- Room service not included
- Yoga classes/lessons included
- Pilates classes/lessons included
- Aerobics classes/lessons included
- Tennis lessons not included
- Dancing classes/lessons included
- Onsite entertainment and activities included
- Bartending classes/lessons included
- Cooking classes/lessons included
- Gratuities included
- All food and beverages included
- Food and beverage restrictions apply
- Surcharge for premium or imported alcoholic beverages
- All non-motorized water sports included
- Onsite live performances included
- Theme parties included
Property Features
Grand Oasis Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Grand Oasis Cancun All Inclusive offers its guests a full-service spa, a golf course, and an outdoor tennis court. There are 18 restaurants and 2 coffee shops/cafés on site. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 20 bars/lounges. A computer station is on site and WiFi is available in public spaces for a fee. You'll find a business center on site. A casino, an outdoor pool, and a nightclub are also featured at the business-friendly Grand Oasis Cancun All Inclusive. An area shuttle within 16.5 km is available for a fee. For a fee, parking is available. This 3.5-star Cancun property is smoke free.
- 1320 guestrooms or units
- 6 levels
- 4 buildings
- 18 dining venues
- 3 swim-up bars
- 20 bars or lounges
- 2 coffee shops
- Built in 1989
- Casino
- Nightclub
- Bar on the beach
- Kid's club (free)
- Childcare (surcharge)
- Towels for the beach
- Conference center
- Business facilities
- Dry cleaning
- Front desk (24 hours)
- Staff is multilingual
- Storage area for luggage
- Concierge
- Wedding services available
- Pool or billiards table
- Garden
- Gift shop
- Newspapers for purchase
- Television in lobby
- ATM
- Onsite shopping
- Bellhop
- Elevator
- No smoking on site
Internet
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge)
Parking
Self parking (surcharge)
Transport
- Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (16.9 km / 10.5 mi)
- Property shuttles: Area shuttle within 16.5 km available for a surcharge
- Parking: Self parking available for a surcharge
Room Amenities
Grand Oasis Cancun All Inclusive offers 1320 air-conditioned accommodations with minibars and complimentary toiletries. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers. This Cancun property provides wireless Internet access for a surcharge. Housekeeping is provided daily.
- Minibar
- In-room dining
- Flat-screen television
- Cable channels
- Shower
- Housekeeping (daily)
- Safe (surcharge)
- Toiletries (free)
- Telephone
- Climate control (air conditioning)
- Ensuite bathroom
Food & Drink
Hippie Chic Grill - This restaurant specializes in barbecue. Open daily.
Akeru Asia Lounge - This sushi bar specializes in Japanese cuisine. Open daily.
Bahia Rodizzio - Onsite steakhouse. Open daily.
Mario Bonita - This restaurant specializes in Mexican cuisine. Open daily.
Room service is available.
Entertainment
Offering all-day entertainment with over 100 professional entertainers performing music, comedy, with surprises to please every guest plus high-profile performers. Past performers include Gloria Gaynor Little John, John Michael Montgomery, Montgomery Gentry, Kool and the Gang, Monthly performances, festivals and daily fun! The Ibiza Beach Club with resident DJ runs all day and into the night. Dinner shows are always on the menu at select restaurants.
Spa Services
- Outdoor treatment areas
- Couples treatment rooms
- Massages on beach
- Manicures and pedicures
- Body wraps
- Body treatments
- Body scrubs
- Facial treatments
- Aromatherapy treatments
- Hydrotherapy treatments
- Deep tissue massage
- Swedish massage
- Sauna in spa
- Reflexology
- Sports massage
- Detoxification wrap
- Massages
Hotel Policies
Check-in
- Check-in time starts at 3 PM
- Minimum check-in age is 18
Special check-in instructions:
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. For more details, please contact the property using the information on the reservation confirmation received after booking.
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.
Check-out
- Check-out by noon
Payment types
Children and extra beds
- Children are welcome.
- Kids stay free! One child stays free when using existing bedding.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
Pets
- No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Fees
Guests will be asked to pay the following charges at the property:
- Cash deposit for Spring Break: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- An in-room safe is available for an additional fee
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
- Grand Oasis Cancun All Inclusive
- Grand Oasis All Inclusive
- Grand Oasis Cancun
- Grand Oasis
- Grand Oasis Cancun All Inclusive All-inclusive property
- Grand Oasis All Inclusive All-inclusive property
