"Check was not easy and staff a bit rude just too many people I guess but I would recommend going to a smaller resort and maybe not worry about it bein
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More
You'll be steps from Oasis Arena and a 5-minute walk from San Miguelito. Also, Iberostar Cancun Golf Course is within half a mile (1 km) and Delfines Beach is within 2 miles (3 km).
All-inclusive
An outdoor pool is on site and multilingual staff is available around-the-clock at the 24-hour front desk. Enjoy a meal in one of the 8 restaurants and free perks like free self parking and WiFi in public areas. Make the most of the a full-service spa and gym, and relax with drinks at one of the 10 bars/lounges.
Grand Oasis Cancun All Inclusive ratings based on 15 Verified Reviews
Review Summary
2.0
out of 5
2.0 out of 5.0
Room cleanliness2.5 out of 5.0
Service & staff2.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition2.5 out of 5.0
Guest reviews for Grand Oasis Cancun All Inclusive
Everyone (2)Couples (3)Family (8)
1 out of 5
check-in was horrible and staff are rude
Posted by RICHARD, from DALY CITY on 10 Apr. 2023
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Comment from Hotel Management
11 Apr. 2023
by Ricardo de la Paz
Dear Richard,First of all, let us thank you for taking the time to write about your experience at our hotel. We offer our sincere apologies for the service received and the waiting time during your check in, rest assured that we will work on implementing new processes and streamlining our procedures. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Best regards, Ricardo de la Paz.
2 out of 5
Service was poor, check-in was horrible, dining experience was like cafeteria food. Would not recommend this property to anyone.
Posted by Linda on 20 Mar. 2023
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Comment from Hotel Management
21 Mar. 2023
by Ricardo de la Paz
Dear Linda,We would like to thank you for sharing your comments with us and with all the team. We are truly sorry for the inconveniences you had with the service and food during your recent stay, please be assured that we have forwarded your comments to the corresponding departments to correct them and improve our service. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Kind regards, Ricardo de la Paz.
4 out of 5
Posted by Kirsten on 8 Jun. 2022
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Comment from Hotel Management
9 Jun. 2022
by Ricardo de la Paz
Dear Kirsten,
Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.
Best regards,
1 out of 5
really bad customer service. I will never be coming back to this hotel.
Posted by Paola on 10 Apr. 2022
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Comment from Hotel Management
11 Apr. 2022
by Ricardo de la Paz
Dear Paola,
We appreciate the time you have taken to share your comments.
We are truly sorry for the inconveniences you had during your recent stay, that is not the kind of service we are used to providing to our guests. We regret that you have this perception of our service.
We hope to have the opportunity to welcome you again at our hotel to change your perception of us.
Kind regards,
1 out of 5
DO NOT STAY HERE!! If you have the Grand Oasis booked and still have time to chance where you are staying, change your reservation! Came with family and we left within hours. The check in process took 2 hours when we finally got to our rooms (which were completely across the resort from each other and staff said there was nothing they could do about it) 4 out of 4 rooms we had booked were completely disgusting, doors wouldn’t lock, safe was broken, sheets were dirty, stains in toilet, wet paint in one of the rooms on everything which got on clothes etc. even the lamp shades had been painted to attempt to hide filth. We had 1 meal because we were starving and it was horrible, salad bar was extremely dirty. Zero covid protocols were taken. Decided to leave immediately after our meal, hotel guests were belligerent and were making the women in our group feel extremely uncomfortable and unsafe. We first attempted to see if any changes could be made through the hotel but they refused to make changes or assist us in any way. After we left the hotel refused to give a refund of our 4 room 7 night stay, which we didn’t even stay one night. There are so many amazing places to stay for your cancun vacation. Don’t make the same mistake we did!
Posted by Danelle, from SELAH on 25 Jan. 2022
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Comment from Hotel Management
25 Jan. 2022
by HotLine Oplus
We appreciate the time you took to share your comments with us. We sincerely apologize for the inconveniences you encountered during your stay.
As we are always trying to improve, we take into consideration our guest’s feedbacks and we will share your comments to the respective departments to keep improving.
Best Regards,
Oasis Hoteles Cancún
1 out of 5
Terrible experience with Travelocity and hotel
Posted by Roberta O on 13 Oct. 2021
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Comment from Hotel Management
14 Oct. 2021
by Ricardo de la Paz.
Dear Roberta,
We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to improve our service. Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel.
Best regards,
5 out of 5
It was beautiful
Posted by Linda Marisol on 7 Sep. 2021
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Comment from Hotel Management
7 Sep. 2021
by Ricardo de la Paz.
Dear Linda,
Thank you for taking the time to share your great comments.
We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back.
Kind regards,
2 out of 5
I would not recommend this hotel to anyone for a few reasons:
1 - Poor drink quality
2 -Not many food variety
3- Kids was allowed to be all over the place including jumping on the pool table - Horrible!
Posted by Maria on 23 Aug. 2021
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Comment from Hotel Management
23 Aug. 2021
by Ricardo de la Paz.
Dear Maria,
Thank you for taking the time to share your experience about your stay at our resort.
In regard to the comments about the restaurants and bars, we have already talked to the A&B department, in order to enhance the procedures and provide better service, expecting to satisfy all of your needs.
We look forward to welcome you again so you can witness the changes we implemented daily.
Kind regards,
1 out of 5
This place is the worst, 2hrs to do check in, this is ridiculous, long lines to get food or drinks, in our room
Posted by Daena on 13 Aug. 2021
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Comment from Hotel Management
27 Sep. 2021
by Ricardo de la Paz.
Dear Daena,
Thank you for taking the time to share your experience about your stay at our resort.
On the other hand, we sincerely apologize for the waiting time during your check in process and restaurants, we are working to make our service more efficient so in this way our waiting time can be reduced.
We look forward to welcome you again so you can witness the changes we implemented daily.
Best regards,
1 out of 5
The worse experience in all the years of going to Cancun,horrible wait to check in,plus there customer service at check in is horrible,no work ethic,my experience in my room,no air conditioner had to sleep in a hot hot room for the entire stay because they wouldnt fix it,called to have laundry picked up,they never bothered even after calling them and leaving the cloths in the plastic bag with the voucher on it,the finally called me sunday at 11thats a maintaince guy was going to fix it and he showed up at 12 midnight,just the worst service,had a party planner assist me with surprising my niece for her vacation and they refused him access to put the cake in the room and balloons and they wouldnt so they ruined the surprise because i had to finally go get him to come in,
This is my worst experience of all my world travels
Posted by a verified traveller on 10 Aug. 2021
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Comment from Hotel Management
20 Aug. 2021
by Ricardo de la Paz.
Dear Guest,
First and foremost, thank you for taking the time to write us your comments about your stay at our resort.
We regret that our hotel did not meet your expectations and we sincerely apologize for the waiting time during your check in process.
On the other hand, we are sorry for the inconvenience you had with the air conditioning, rest assured we have passed this information to our maintenance department in order to avoid this happening again.
Once again, we offer you our sincere apologies and we hope you can give us another opportunity to welcome you again in the future to change your perception of our service.
Cordially,
All onsite activities, and facilities and equipment included
All non-motorized water sports included
Fitness facilities included
Tennis included
Soccer (football) included
Yoga classes/lessons included
Pilates classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Bartending classes/lessons included
Cooking classes/lessons included
Onsite live performances included
Theme parties included
Access to onsite clubs included
Use of golf equipment not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
All meals served buffet-style
Buffet and à la carte dining
Water fitness classes/lessons included
Limited meals offered through room service
Tennis lessons not included
Onsite entertainment and activities included
Surcharge for room service
Property Features
Grand Oasis Cancun All Inclusive offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. A business center and 14 meeting rooms are available. A casino, a fitness center, and a sauna are also featured at Grand Oasis Cancun All Inclusive. An area shuttle within 16.5 km is available for a fee. Self parking is free.
1117 guestrooms or units
6 levels
4 buildings
8 dining venues
10 bars or lounges
19063 sq ft of conference space
1771 sq m of conference space
Built in 1989
Casino
Deli
Kid's club (free)
Childcare (surcharge)
Towels for the beach
Poolside lounge chairs
Conference center
Business facilities
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Pool or billiards table
Garden
Gift shop
Beauty salon
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Bar on the beach
Bar by the pool
Swim-up bar
Internet
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Property shuttles: Area shuttle within 16.5 km available for a surcharge
Parking: Free self parking
Room Amenities
Grand Oasis Cancun All Inclusive offers 1117 accommodations with complimentary bottled water and hair dryers. 42-inch flat-screen televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include showers and complimentary toiletries. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. Housekeeping is provided on request.
Minibar
Flat-screen television
Cable channels
Coffee maker
Shower
Cribs (free)
Rollaway beds (free)
Housekeeping (on request)
Hair dryer
Safe (surcharge)
Toiletries (free)
Telephone
Iron and ironing board available
Climate control (air conditioning)
Ensuite bathroom
Change of towels (on request)
Change of bedsheets (on request)
Food & Drink
Dos Lunas - This restaurant specializes in Italian cuisine and serves lunch and dinner. Reservations are required.
Tun Kul Food Hall - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Open daily.
Bahia Steak House - Overlooking the garden, this steakhouse serves dinner only. Reservations are required. Open daily.
La Placita Fast Food - Overlooking the garden, this restaurant specializes in international cuisine and serves lunch only. Open daily.
Hacienda Sarape - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves brunch and dinner. Open daily.
Spa Services
Body treatments
Facial treatments
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Sauna in spa
Massages
Deep tissue massage
Swedish massage
Reflexology
Sports massage
Detoxification wrap
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child 12 years old or younger stays free when using existing bedding.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pet Policy
Pets and service animals are not allowed at Grand Oasis Cancun All Inclusive
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 25 years old. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.
Children stay free
Cash Deposit Required
Service animals not allowed
One child stays free
Debit cards
Staffed front desk
Smoke detector
Security system
Children stay free 12
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are not in place
Contactless check-in is not available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property follows a brand or regulatory agency's sanitization guidelines Cleaning and Health Protocols (Oasis Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is not available
Reservation is not required for facilities onsite
Mobile key entry is not available
Food service has been amended for enhanced safety
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Fees
Guests will be asked to pay the following charges at the property:
Cash deposit for Spring Break: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April
A tax is imposed by the city: USD 4.65 per accommodation, per night
Service fee: USD 5 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out is available for a fee (subject to availability)
In-room safe fee: USD 10 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
All Inclusive Cancun Grand Oasis
All Inclusive Oasis
Cancun Grand Oasis
Cancun Grand Oasis All Inclusive
Grand Oasis
Grand Oasis All Inclusive
Grand Oasis Cancun
Grand Oasis Cancun All Inclusive
Oasis All Inclusive
Oasis Cancun Grand
Grand Oasis Cancun Hotel
Grand Oasis Cancun Mexico
Grand Oasis Cancun Reviews
Grand Oasis Hotel Cancun
Grand Oasis Resort Cancun
Oasis Grand Cancun
Grand Oasis Cancun All Inclusive All-inclusive property
Grand Oasis All Inclusive All-inclusive property
Oasis Cancun Inclusive Cancun
Grand Oasis Cancun All Inclusive Cancun
Grand Oasis Cancun All Inclusive All-inclusive property
Grand Oasis Cancun All Inclusive All-inclusive property Cancun
You should know
Pool access available from 8:00 AM to 8:00 PM.
One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
