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Quintana Roo
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Grand Oasis Cancun All Inclusive, Cancun, current page

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2.9 out of 5

See all 42 Travelocity Reviews

"Wonderful the staff are great people clean area, the beach is amazing 😉 " More

By a verified traveller on Wed 04 Mar 2020

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Hotel Description

3.5-star beachfront property near Delfines Beach

On the beach

Within a 15-minute walk of this Zona Hotelera property, you'll find Aquaworld and Maya Cancun Museum. Delfines Beach and El Rey Ruins are also within 2 miles (3 km).

All-inclusive

This smoke-free property features a full-service spa, a nightclub, and 8 restaurants. Traveling on business? Take advantage of the business center and WiFi in public areas. Enjoy the 2 outdoor pools and get free self parking.

WiFi, flat-screen TVs

The 1378 guestrooms boast modern comforts like flat-screen TVs with cable channels, along with WiFi. Other amenities include minibars, room service, and coffee/tea makers.

Grand Standard Non Refundable Room, Up to 2 kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 5 Max

C$234* Per night/room 27 Jan. - 28 Jan.

Grand Ocean View Room, Up to 2 kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Grand Standard Room, Up to 2 kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Grand Sunset View Room, Up to 2 kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Grand Garden Terrace Room, Up to 2 kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Grand Oasis Cancun All Inclusive ratings based on 42 Verified Reviews

Review Summary

2.9 out of 5 3.0 out of 5.0

Room cleanliness 3.5 out of 5.0

Service & staff 3.0 out of 5.0

Room comfort 3.0 out of 5.0

Hotel condition 3.0 out of 5.0

Guest reviews for Grand Oasis Cancun All Inclusive

4 out of 5

Loved view of ocean from our room! Loved beach and pools loved peacocks! Loved coffee shops. Loved italian restaurants and steak restaurant. Not enough variety at buffet and wasnt open at lunchtime.

Posted by a verified traveller on 27 Jan. 2020

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Comment from Hotel Management

30 Jan. 2020 by Hector Perales, Hotel Manager.

Dear Guest, Thank you for taking the time to share your experience about your stay at our resort. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you again so you can witness the changes we implemented daily. Best regards,

5 out of 5

Wonderful the staff are great people clean area, the beach is amazing 😉

Posted by C.O, from Coral spring fl on 4 Mar. 2020

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Comment from Hotel Management

30 Mar. 2020 by Ricardo de la Paz

Dear Guest, Thank you in advance for your preference and for sharing your experience with us about your recent vacation at our resort. We are very happy to know that you enjoyed many aspects of our hotel during your vacation, our main objective is to make our guests relax and feel at home in paradise. We look forward to serving you again soon, please feel free to contact us prior to your arrival so we can assist you in making your next stay a unique experience. Cordially,

5 out of 5

All was so wonderful and excellent. I would recommended to anyonw who is visiting Mexico.

Posted by a verified traveller on 1 Mar. 2020

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Comment from Hotel Management

3 Mar. 2020 by Ricardo de la Paz, Hotel Manager.

Dear Guest, Thank you for taking the time to share your great comments. We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Kind regards,

1 out of 5

Dirty, old, broken, ask to switch room the manager lady never responded! In customer service Staff at front desk not friendly no smile Restaurants are always close after u come back from activities like around 9 Pool closes at 8 it’s a vacation resort not a reg hotel why close so early? Sushi place service super slow, food stands next to pool super slow The place is not very kids friendly either, the kids club minimum age 5 otherwise u have to stay there n they closed at 5 no babysitting service! Would not be back n have share on FB . Safe require lock rental $7/day, bathtub drain clog and shower in dirty water everyday, Dead crock roaches on bathtub 1st day. I will provide pictures, picture is worth a thousand words ..... the only good thing is the bell boy have smile n the buffet hostess

Posted by Gigi, from Mass on 22 Feb. 2020

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5 out of 5

First time in an all inclusive and it was great. I would only add more maps around the area since it’s so big you can get lost.

Posted by a verified traveller on 12 Feb. 2020

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Comment from Hotel Management

12 Feb. 2020 by Ricardo de la Paz, Hotel Manager.

5 out of 5

I really enjoyed my stay. It was my first time in Cancun and it was a peaceful place. Paradise!!

Posted by a verified traveller on 27 Nov. 2019

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Comment from Hotel Management

29 Nov. 2019 by Ricardo de la Paz, Hotel Manager.

4 out of 5

Posted by a verified traveller on 24 Nov. 2019

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Comment from Hotel Management

25 Nov. 2019 by Ricardo de la Paz, Hotel Manager.

Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.

3 out of 5

I didn’t like how long it took to check In only 1 person at the check in desk had to wait for 45 minutes close to a hour. Also hotel room was not fresh nor clean and sheets was moist and had stains on them. Our room Playa 1 was so far away from all of the restaurants/ lounges / bars it was a long walk to get to the amenities. I would not recommend this hotel to anyone.

Posted by a verified traveller on 19 Aug. 2019

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3 out of 5

I like the room was clean the staff was great...lose about 2 hours during check in on Friday and the check in area no AC and staff almost overwhelmed..... There was almost no activities to do no entertainment staff everting just died down by 1pm which is good if your going with family and kids, But if your going to have fun then it sucks....to me it seems that they want you to go out and spend more money outside of the resort

Posted by Daniel on 23 Jul. 2019

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3 out of 5

Posted by a verified traveller on 29 Jun. 2019

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Comment from Hotel Management

5 Jul. 2019 by Manuel Soria, Hotel Manager.

Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.

About the Grand Oasis Cancun All Inclusive

Location Blvd. Kukulcan, Km. 16.5, Cancun, QROO 77500

All-inclusive Details

Gratuities included
Additional gratuities accepted
All food and beverages included
Food and beverage restrictions apply
Surcharge for premium or imported alcoholic beverages
Minibar (all beverages included)
All onsite activities, and facilities and equipment included
All non-motorized water sports included
24-hour room service
Fitness facilities included
Tennis included
Soccer (football) included
Yoga classes/lessons included
Pilates classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Bartending classes/lessons included
Cooking classes/lessons included
Onsite live performances included
Theme parties included
Access to onsite clubs included
Premium/non-domestic beverages not included
Laundry/dry cleaning services not included
Use of golf equipment not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Taxes included
Buffet and à la carte dining
Water fitness classes/lessons included
All available beverages included
Room service not included
Tennis lessons not included
Onsite entertainment and activities included

Property Features

Grand Oasis Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Grand Oasis Cancun All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a fitness center. There are 8 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 8 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site and WiFi is available in public spaces for a fee. You'll find a business center on site. A nightclub, spa services, and a complimentary children's club are also featured at the business-friendly Grand Oasis Cancun All Inclusive. An area shuttle within 16.5 km is available for a fee. Self parking is free. This Art Deco Cancun property is smoke free.

1378 guestrooms or units
6 levels
4 buildings
8 dining venues
8 bars or lounges
Built in 1989
Nightclub
Bar on the beach
Swim-up bar
Coffee shop
Kid's club (free)
Childcare (surcharge)
Towels for the beach
Conference center
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Pool or billiards table
Garden
Gift shop
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

Property shuttles: Area shuttle within 16.5 km available for a surcharge
Parking: Free self parking

Room Amenities

Grand Oasis Cancun All Inclusive offers 1378 accommodations with minibars and complimentary bottled water. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Housekeeping is offered daily and irons/ironing boards can be requested.

Minibar
In-room dining
Flat-screen television
Cable channels
Coffee maker
Shower
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Hair dryer
Safe (surcharge)
Toiletries (free)
Telephone
Iron and ironing board available
Climate control (air conditioning)
Ensuite bathroom

Food & Drink

Cocoa Hippie Chic Grill - This restaurant specializes in barbecue.

Tun Kul Food Hall - This buffet restaurant specializes in Mexican cuisine. Open daily.

Bahia - Onsite steakhouse. Open daily.

Dos Lunas - This restaurant specializes in Italian cuisine. Open daily.

Hacienda Sarape - This restaurant specializes in Mexican cuisine. Open daily.

Room service is available.

Spa Services

Body treatments
Facial treatments
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Sauna in spa
Massages
Deep tissue massage
Swedish massage
Reflexology
Sports massage
Detoxification wrap

Hotel Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

Check-out by noon

Payment types

Children and extra beds

Children are welcome.
Kids stay free! One child stays free when using existing bedding.
Free rollaway/extra beds!
Free cribs (infant beds)!

Pet Policy

Pets and service animals are not allowed at Grand Oasis Cancun All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 25 years old. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

No rollaway/extra beds available
No cribs (infant beds) available
Cash Deposit Required
Service animals not allowed
One child stays free
Debit cards
Guests will receive an email with special check-in instructions
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

Cash deposit for Spring Break: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April
A tax is imposed by the city: USD 1.23 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for in-room wireless Internet: USD 10 per night (rates may vary)
Fee for wireless Internet in public areas: USD 10 per night (rates may vary)
Late check-out is available for a fee (subject to availability, amount varies)
In-room safe fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

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You should know

Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.

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Grand Oasis Cancun All Inclusive