For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"They should put more water bottles inside the hotel room. Add more staff in the check-in counter. They’re too slow. It took us 1hr in line. The room s
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More
Within a 15-minute walk of this Zona Hotelera property, you'll find Aquaworld and Maya Cancun Museum. Delfines Beach and El Rey Ruins are also within 2 miles (3 km).
All-inclusive
This smoke-free property features a golf course, a casino, and a full-service spa. Traveling on business? Take advantage of the business center, laundry service, and free valet parking. Free self parking is free for guests, and you can enjoy a meal in one of the 18 restaurants.
WiFi, flat-screen TVs
The 1320 guestrooms boast modern comforts like flat-screen TVs with cable channels, along with WiFi. Minibars, room service, and coffee/tea makers are also available.
from C$257
Standard Non Refundable, Up to 2 kids eat and stay free
Grand Oasis Cancun All Inclusive ratings based on 129 Verified Reviews
Review Summary
3.1
out of 5
3.0 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff3.5 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Grand Oasis Cancun All Inclusive
Everyone (51)Couples (2)Students (2)Family (10)
1 out of 5
Posted by a verified traveller on 1 Apr. 2019
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Comment from Hotel Management
1 Apr. 2019
by Manuel Soria, Hotel Manager.
Dear Guest, Thank you for your feedback. We are sorry for any inconvenience you had during your stay.
3 out of 5
I didn’t like how long it took to check In only 1 person at the check in desk had to wait for 45 minutes close to a hour. Also hotel room was not fresh nor clean and sheets was moist and had stains on them. Our room Playa 1 was so far away from all of the restaurants/ lounges / bars it was a long walk to get to the amenities. I would not recommend this hotel to anyone.
Posted by a verified traveller on 19 Aug. 2019
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3 out of 5
I like the room was clean the staff was great...lose about 2 hours during check in on Friday and the check in area no AC and staff almost overwhelmed.....
There was almost no activities to do no entertainment staff everting just died down by 1pm which is good if your going with family and kids, But if your going to have fun then it sucks....to me it seems that they want you to go out and spend more money outside of the resort
Posted by Daniel on 23 Jul. 2019
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3 out of 5
Posted by a verified traveller on 29 Jun. 2019
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Comment from Hotel Management
5 Jul. 2019
by Manuel Soria, Hotel Manager.
Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.
2 out of 5
Posted by a verified traveller on 29 Jun. 2019
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Comment from Hotel Management
5 Jul. 2019
by Manuel Soria, Hotel Manager.
Dear Guest, Thank you for your feedback. We are sorry for any inconvenience you had during your stay.
1 out of 5
This hotel is horrible!! Please cancel your reservation!! We got BED BUG BITES on the first night!! We brought up the issue to different levels of staff management and they’re the worst staff ever!! They didn’t helped at all, they gave us bad attitude and nothing was resolved. They were trying to cover each other up about the bed bugs. Several employees told us on the side that they had an infestation of “chinches” bed bugs. Please change hotel! They’re trying to hide the issue, we saw several people with the same problem (bites all over the body). The all inclusive food is not good at all, if you’re expecting to eat sea food is not that great, well not here!! It’s all cheap stuff! The rooms look very old and not to mention that WIFI is not included and it’s very expensive. You have to be careful, “grand oasis Cancun” “grand oasis Cancun lite” they’re horrible. Once you get here they’re it’s full of surprises! I am one of those people that read comments but this occasion was a mix feeling. It was 60/40 chance. Don’t do it!! I am serious! I hope you listen to my massage. It’s a waste of money, you need to invest a little bit more to get a better experience. This hotel is not for family, it’s more like for teenagers or people ready to drink cheap alcohol.
Posted by Nune, from Grand Oasis Cancun, Cancun, QRO, Mexico on 22 Jun. 2019
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5 out of 5
Posted by a verified traveller on 22 Jun. 2019
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Comment from Hotel Management
5 Jul. 2019
by Manuel Soria, Hotel Manager.
Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.
3 out of 5
Property was elegant..my complaints are maybe old fashioned but, no authentic feel..resort too massive and extremely difficult to navigate..unless you upgrade, amenities in my opinion are not up to par for such a beautiful resort..service albeit Mexico way too slow, to the point of complete frustration..waits at times, more than 45 min..including check in which was worse..I understand you cannot please everyone but this property is missing too much for the star quality it's rated..no Mexican flair, no authentic music playing throughout the grounds, waits unbearable for dinner..almost too massive..and without being insulting, Cancun has turned into a mecca for just 20 something year olds with cheap alcohol ..don't misunderstand, I did it too, but back then, at least there was authenticity to pair with the tequila..we could have been in any Florida spring break destination, and the feel was the complete same..bring back smaller, more heritaged resorts with autentic music, better quality of food and less americanized ..the disappointment outweighed the positive by a landslide..
Posted by a verified traveller on 29 May 2019
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5 out of 5
This was my second time at the Grand Oasis and we were treated like VIP’s. The only recommendations I have is please have a lot of patience when checking into the resort . Sometimes it’s only one person working and she may be checking in a group of 50 and you are waiting forever. They need a better check in procedure or more staff. The other thing, I was going on vacation for the beach waters and the ocean had too much seaweed that many people didn’t even get in the ocean at all. I wish I had known before going to Mexico. We stayed at the amazing infinite pool. Overall Great time and great staff and a beautiful resort. I will go back!
Posted by DCGirl, from Washington DC on 28 May 2019
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Comment from Hotel Management
31 May 2019
by Manuel Soria, Hotel Manager.
Dear Guest,
Thank you for taking the time to share your experience about your stay at our resort.
On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future.
We look forward to welcome you again so you can witness the changes we implemented daily.
Best regards,
2 out of 5
Posted by a verified traveller on 20 May 2019
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Comment from Hotel Management
21 May 2019
by Manuel Soria, Hotel Manager.
Dear Guest, Thank you for your feedback. We are sorry for any inconvenience you had during your stay.
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Room service not included
Yoga classes/lessons included
Pilates classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Tennis lessons not included
Onsite entertainment and activities included
Bartending classes/lessons included
Cooking classes/lessons included
Gratuities included
Additional gratuities accepted
All food and beverages included
Food and beverage restrictions apply
Surcharge for premium or imported alcoholic beverages
Minibar (all beverages included)
All onsite activities, and facilities and equipment included
Onsite live performances included
All non-motorized water sports included
Theme parties included
Property Features
Grand Oasis Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Grand Oasis Cancun All Inclusive offers its guests a full-service spa, a golf course, and an outdoor tennis court. There are 18 restaurants and 2 coffee shops/cafés on site. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 20 bars/lounges. A computer station is on site and WiFi is available in public spaces for a fee. You'll find a business center on site. A casino, an outdoor pool, and a nightclub are also featured at the business-friendly Grand Oasis Cancun All Inclusive. An area shuttle within 16.5 km is available for a fee. Free self parking and valet parking are available. This 3.5-star Cancun property is smoke free.
Property shuttles: Area shuttle within 16.5 km available for a surcharge
Parking: Free valet parking and self parking
Room Amenities
Grand Oasis Cancun All Inclusive offers 1320 air-conditioned accommodations with minibars and complimentary bottled water. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun property provides wireless Internet access for a surcharge. Housekeeping is provided daily.
Minibar
In-room dining
Flat-screen television
Cable channels
Coffee maker
Shower
Housekeeping (daily)
Hair dryer
Safe (surcharge)
Toiletries (free)
Telephone
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Hippie Chic Grill - This restaurant specializes in barbecue.
Akeru Asia Lounge - This sushi bar specializes in Japanese cuisine. Open daily.
Bahia Rodizzio - Onsite steakhouse. Open daily.
Mario Bonita - This restaurant specializes in Mexican cuisine. Open daily.
Room service is available.
Spa Services
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Hydrotherapy treatments
Deep tissue massage
Swedish massage
Sauna in spa
Reflexology
Sports massage
Detoxification wrap
Massages
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is 18
Special check-in instructions:
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. For more details, please contact the property using the information on the reservation confirmation received after booking.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child stays free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pets
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
One child stays free
No rollaway/extra beds available
No cribs (infant beds) available
Cash Deposit Required
Debit cards
Fees
Guests will be asked to pay the following charges at the property:
Cash deposit for Spring Break: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April
A tax is imposed by the city: USD 1.30 per accommodation, per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for in-room wireless Internet: USD 10 per night (rates may vary)
Fee for wireless Internet in public areas: USD 10 per night (rates may vary)
In-room safe fee: USD 10 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
