Iberostar Waves Tucán - All Inclusive

4.5-star beachfront property near Playa del Carmen Maritime Terminal

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Where to?

Dates

January 2026

February 2026

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers

On the beach, white sand, sun loungers, beach umbrellas

8 restaurants, breakfast, lunch, dinner served; Japanese cuisine

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Parking included
Free WiFi

Explore the area

Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710

Place, Piste Cyclable sur Paseo Xaman-Ha
‪5 min walk‬
Place, Playacar Beach
‪6 min walk‬
Place, Playacar Golf Club
‪15 min walk‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Free minibar, in-room safe, desk, blackout drapes

Premium Room

Very good

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite

Exceptional

38 sq m
1 bedroom
Sleeps 4
1 King Bed

Junior Suite, Oceanfront

Very good

38 sq m
1 bedroom
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

Excellent

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room

Very good

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite

Exceptional

38 sq m
1 bedroom
Sleeps 1
1 King Bed

Junior Suite, Oceanfront (Beach Access)

Good

38 sq m
1 bedroom
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Quadruple Room Premium with Beach View

35 sq m
Sleeps 4

Single Room Premium

35 sq m
Sleeps 1

Double Room Premium

35 sq m
Sleeps 4

Single Room Premium with Pool View

35 sq m
Sleeps 1

Double Room Premium with Pool View

35 sq m
Sleeps 4

Suite Junior

38 sq m
Sleeps 1

Suite Junior

38 sq m
Sleeps 4

Suite Junior with Sea View

38 sq m
Sleeps 1

Suite Junior with Sea View

38 sq m
Sleeps 4

Suite Junior with Sea View

38 sq m
Sleeps 1

Suite Junior with Sea View

38 sq m
Sleeps 4

Single Room Premium with Beach View

35 sq m
Sleeps 1

Double Room Premium

35 sq m
Sleeps 4

Quadruple Room Premium

35 sq m
Sleeps 4

Premium Room, Beachside

Wonderful

35 sq m
Sleeps 4
2 Double Beds

Premium Room, Beachside

35 sq m
Sleeps 1
2 Double Beds

Premium Room (Promo)

Wonderful

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Promo)

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Double Room Premium

35 sq m
Sleeps 1

Double Room Premium

35 sq m
Sleeps 4

Premium Room (Tropical View)

Wonderful

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

38 sq m
1 bedroom
Beach view
Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

38 sq m
1 bedroom
Partial ocean view
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

Sleeps 4
2 Double Beds OR 1 King Bed

Room Premium with Garden View

Sleeps 4

Single Room Premium with Garden View

Sleeps 1

Room Premium with Garden View

Sleeps 4

Room Premium

35 sq m
Sleeps 4

Room Premium

35 sq m
Sleeps 1

Room Premium

35 sq m
Sleeps 4

Room Premium

35 sq m
Sleeps 4

Quadruple Room Premium with Pool View

35 sq m
Sleeps 4

Suite Junior

38 sq m
Sleeps 4

Suite Junior with Sea View

38 sq m
Sleeps 4

Suite Junior with Sea View

38 sq m
Sleeps 4

About the area

Playa del Carmen

Beachfront retreat .Your stay at this Playacar property places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Mamitas Beach are also within 3 miles (5 km).

What's nearby

Piste Cyclable sur Paseo Xaman-Ha - 5 min walk - 0.5 km
Playacar Beach - 6 min walk - 0.6 km
Mahi Golf Course - 10 min walk - 0.9 km
Playacar Golf Club - 15 min walk - 1.3 km
Mayan Ruins of Playacar - 3 min drive - 2.2 km

Getting around

Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

‪Viva Wyndham Maya - ‬9 min walk
‪rosa roja - ‬5 min walk
‪Festival Grand Buffet - ‬8 min walk
‪Blue Moon Beach Bar Sandos Select Club - ‬9 min walk
‪Bar Arrecife - ‬12 min walk

About this property

Iberostar Waves Tucán - All Inclusive

4.5-star beachfront property near Playa del Carmen Maritime Terminal

Iberostar Waves Tucán - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Iberostar Waves Tucán - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking is available.

This 4.5-star Playa del Carmen property is smoke free.

350 guestrooms or units

3 levels

8 dining venues

2 bars on the beach

2 bars by the pool

5 bars or lounges

Meeting rooms

Deli

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference space

Dry cleaning

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Front-desk safe

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Terrace

Garden

Outdoor picnic space

Gift shop

Beauty salon

Onsite shopping

No smoking on site

Water dispenser

Swim-up bar

Iberostar Waves Tucán - All Inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Similar properties

Pool
All-inclusive
Spa
Kids pool

Property amenities

Family friendly

4 outdoor pools
Children's pool
Dining table
Free children's club
Free supervised activities for children
In-room babysitting (surcharge)
In-room crib
Playground
Snack bar/deli

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free uncovered self parking on site

Food and drink

2 beach bars
2 poolside bars
5 bars/lounges
8 restaurants
A swim-up bar
Snack bar/deli

Things to do

2 outdoor tennis courts
4 outdoor pools
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Full-service spa
Gym
Kayaking
Playground
Sauna
Scuba diving
Shopping
Steam room
Windsurfing
Yoga classes

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Hand-held showerhead
No elevator
Smooth flooring in room
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible pool
Wheelchair-accessible restaurant
Wheelchair-accessible spa

Room amenities

Entertainment

Flat-screen TV with satellite channels

Bedroom

Bedsheets provided
Blackout drapes
Free crib

Bathroom

Free toiletries
Hair dryer
Shower
Towels provided

Food and drink

Coffee/tea maker
Dining table
Free stocked minibar

Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Composting
Desk
Desk chair
Eco-friendly toiletries
Iron/ironing board on request
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Iberostar Waves Tucán - All Inclusive

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

Pool access available from 7:00 AM to 7:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

Property is also known as

Iberostar Tucan

Iberostar Tucan All inclusive

Iberostar Tucan All inclusive Playa del Carmen

Iberostar Tucan Playa del Carmen

Tucan Iberostar

Iberostar Playa Del Carmen

Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

Iberostar Tucan Mexico

Iberostar Tucan Quetzal

Playa Del Carmen Iberostar

Iberostar Tucan All inclusive All-inclusive property

Iberostar Tucan inclusive l C

Iberostar Tucan All inclusive

Iberostar Tucán All inclusive

Iberostar Waves Tucán All Inclusive

Iberostar Waves Tucán - All Inclusive Playa del Carmen

Iberostar Waves Tucán - All Inclusive All-inclusive property

Iberostar Waves Tucán - All Inclusive Reviews

8.6

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

10/10 Excellent

CARLOS, OAXACA

Travelled with family

Nov 25, 2025

Liked: Cleanliness, amenities, property conditions & facilities

This is our third time in Iberostar Tucan, this time we spent 6 wonderful days at the resort. The food is clean and delicious. The staff is kind, knowledgeable and always helpful; they always wear their uniform but we were wondering whether they could use short sleeves as the weather is really really hot. Paco and their team at Star camp were all friendly and took good care of the kids. My daughter (11) quickly made friends there. The travel agency W2M was perfect for our vacation tour to ruins/turtles/cenote. **The only warning is that people should be careful with heat lamps at the buffet; wife had a small accident and burned hand with one of those lamps. However, the whole experience was wonderful and we can't wait to come back again.

Stayed 6 nights in Aug 2025

6/10 Okay

Taylor

Travelled with partner, Travelled with group

Oct 20, 2025

Liked: Cleanliness, staff & service

Clean rooms, but rooms are small and dated. Good quality food, but very limited reservation availability for the nice restaurants. Pool was well kept and very large size. Great drinks at the bar, very healthy pours :) Kid friendly. Very safe community, guarded gate entry. Walking distance from 5th ave or $10 taxi drive. Great staff service all around at restaurants/bar/cleaning/maintenance. Though, the biggest disappointment for us was on we booked a king bed premium near pool room for my husband and I since this was a trip for our 10th year anniversary, but we got stuck with two double beds, no remediation/refund/add on services was offered, so not a great customer service coverage on that part. Also management posted fliers/signs/advertisements for a big Friday night show but whenever we showed up there was a $60/person entry fee, this fee was not posted on any advertisement around the property. Overall the stay was okay, the place was well kept and food/drinks were good. Not rushing to return to resort.

Stayed 4 nights in Oct 2025

10/10 Excellent

Michael Adam

Oct 19, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Loved our stay! Beautiful resort! Food was great!

Stayed 7 nights in Oct 2025

10/10 Excellent

Arthur

Oct 17, 2025

Liked: Cleanliness, property conditions & facilities

Stayed 7 nights in Oct 2025

8/10 Good

Carli

Travelled with family and small children

Oct 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We really liked this resort! The staff is friendly and helpful, the whole place is beautiful, the food is good, and the beach and pool are great. Housekeeping does a great job keeping the room clean from day to day. We had our 9 month old with us and he loved all the fun animals around the property— flamingos, parrots, monkeys, tortoises, peacocks… basically a whole zoo! It’s very cool! A monkey even came within a couple feet of us which he found very exciting. The water was calm enough to take him into the ocean most days. The beach was beautiful without much seaweed. The food was pretty good as well. I found the buffet above average in my experience of resort buffets, and we enjoyed the Japanese hibachi restaurant as well as the smokehouse. I really can’t come up with any complaints about this place!

Hibachi chef with the rice chicken at the Japanese restaurant

Stayed 9 nights in Oct 2025

10/10 Excellent

José de Jesús

Oct 15, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

My wife asked for a blanket and we never got it

Stayed 3 nights in Oct 2025

6/10 Okay

Pavan

Travelled with family

Oct 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The property was really nice and clean. The pool was huge, it was beautiful but, its really deep... theres only 2 shallow areas with no shade and with young kids that cant swim it was always panic mode if we saw them walking towards the deep end. Other than the breakfast buffet, the buffets at this resort weren't the best. The only place we found where the food was ok was the Smoke house, the Italian restaurant and the kids would enjoy the burgers and fries by the beach. Definitely not a five star for food or hotel rooms. The rooms are really outdated. Being from Canada, alot of other South American guests would stare at us when we would talk to each other in english. They were not friendly at all. Also, beware that when you check in they are so friendly because they want you to join the Iberostar premium club. They waste 2 hours of your time the following day with presentations and then when you say no your not interested in joining .... there not the friendliest after that. We were dealing with Luis... and the next evening when I saw him in the lobby he turned his face and ignored me.

Stayed 5 nights in Oct 2025

10/10 Excellent

Juan Luis

Oct 9, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

This place is very clean, loved the water and green outdoors, pools are big and clean

Stayed 5 nights in Oct 2025

8/10 Good

Sara

Oct 8, 2025

Liked: Cleanliness, staff & service

Stayed 6 nights in Oct 2025

10/10 Excellent

Marina

Oct 3, 2025

Stayed 4 nights in Sep 2025

10/10 Excellent

Kalen

Travelled with partner

Sep 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful ocean view - barely any seaweed! (sept 2025) Staff was not only helpful but an absolute joy. Food was pretty good too - buffet was at times better than the special restaurants but the smokehouse restaurant here is 10/10. i will 100% be back.

Stayed 7 nights in Sep 2025

10/10 Excellent

Victor P

Sep 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I truly, enjoyed staying at the Iberostar Tucán. I have stayed at multiple all inclusive hotels throughout the years. But this hotel has to be one of the Best, The buffet is so fresh and so much to choose from. The daily live entertainment is as good as Vegas. There is grilled food prepared daily on the beach, the Eco hotel is beautiful, with variety of animals, monkeys, peacocks, etc. I will definitely return.

Stayed 4 nights in Sep 2025

10/10 Excellent

Patricia

Sep 22, 2025

Stayed 3 nights in Sep 2025

10/10 Excellent

Nathan

Travelled with family, Travelled with family and small children

Sep 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing resort especially for families. Staff extremely friendly, rooms clean, lots of activities and wildlife to check out. Highly recommend and will definitely stay again

Stayed 10 nights in Aug 2025

10/10 Excellent

Scila

Travelled with partner

Sep 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Struttura completa di ampia scelta di ristorazione, attività grazie ad un'animazione non invasiva ma presente. Mezz'ora a piedi da Quinta avenida o 5 di taxi a tariffa fissa di 10 dollari. Tutto curato e pulito

Stayed 12 nights in Aug 2025

10/10 Excellent

Donna

Travelled with family

Sep 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Must visit! This property is beautiful staff is attentive and friendly. Place is so clean and activities and shows daily. OMG and the food!

Stayed 4 nights in Aug 2025

10/10 Excellent

Kellina

Travelled with partner

Sep 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Aug 2025

8/10 Good

Jazmin

Aug 30, 2025

Stayed 4 nights in Jul 2025

6/10 Okay

Vlad

Aug 29, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Stayed 5 nights in Aug 2025

10/10 Excellent

Brett

Aug 28, 2025

Stayed 2 nights in Aug 2025

10/10 Excellent

Cristo

Travelled with family, Travelled with family and small children

Aug 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Will be going again

Stayed 3 nights in Aug 2025

10/10 Excellent

Michelle

Travelled with family

Aug 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

First of all, visit the place and form your own opinion. Quite a few reviews were not favorable. But I decided to give this place a try, and boy, am I glad I did. The place was immaculate , and considering how enormous this resort is, that is no mean feat. From the moment we entered the lobby( there are 2 by the way), I fell in love with the place. Staff were so polite and friendly. Dining options were plenty. Some reviews said the rooms were dated, but the rooms we were put up in were pretty good. And clean. The beach was clean. A few weeds here and there which were not much of a problem. A shout out to Aarti who went above and beyond and welcomed us. The only con would be the limited parking spots. We had to drive around a few times before we found 2 spots. Other than that, no complaints whatsoever. Would definitely return as well as recommend to friends and family.

Stayed 2 nights in Aug 2025

10/10 Excellent

Gregory

Aug 22, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2025

8/10 Good

Roy

Travelled with group

Aug 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice resort. Nice people. Delicious food.

Stayed 3 nights in Aug 2025

10/10 Excellent

Jason

Travelled with family

Aug 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property with kind, attentive staff. Our rooms were spotless each day and the grounds are gorgeous. We enjoyed every meal and had top notch service at each restaurant. Beach had some sargassum but the resort seemed to be constantly working to remove it. Only suggestion- our rooms were far from breakfast locations and it would’ve been nice to at least have coffee available closer to beach area.

Stayed 5 nights in Aug 2025

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Iberostar Waves Tucán - All Inclusive

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Reviews

Popular amenities

Explore the area

Room options

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Premium Room

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Junior Suite

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Premium Room (Near Pool)

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Premium Room

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Premium Room (Promo)

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Premium Room (Promo)

Double Room Premium

Double Room Premium

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Premium Room (Tropical View)

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Premium Room (Tropical View)

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Junior Suite, Oceanfront (Beach Access)

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Premium Room (Pure Wellness)

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Premium Room (Pure Wellness)

Room Premium with Garden View

Single Room Premium with Garden View

Room Premium with Garden View

Room Premium

Room Premium

Room Premium

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Room Premium