4.7 out of 5

"We have been to Cozumel several times. This is the second time we have stayed at the Palace. Can't say enough about this hotel. Quite a few of the ... " More

By a verified traveller on Sat 19 Dec 2015

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Hotel Description

Family-friendly 4-star property near Dolphinaris

Close to the beach

At this Colonos Cuzamil property, you'll be within a 5-minute walk of Dolphinaris and Gonzalo Guerrero. Palacio Municipal and Stingray Beach are also within half a mile (1 km).

All-inclusive

A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this smoke-free property. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like full breakfast and valet parking.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 169 guestrooms also offer free WiFi and free minibar items. LCD TVs come with satellite channels, and other amenities include pillowtop beds and iPod docks.

Ocean Front Suite - Kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room , 1 king Bed Concierge Service

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite, 2 Bathrooms, Oceanfront (Loft Type) -Kids eat and stay free

Bed Count 1 King Bed Maximum Occupancy 4 Max

Ocean View Suite - Kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Cozumel Palace All Inclusive ratings based on 84 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Cozumel Palace All Inclusive

Everyone (5) Couples (2) Family (1)
5 out of 5
The resort was beautiful. The staff was beyond willing to serve. Very friendly. Wonderful vacation!

Posted by on 15 Jun. 2019

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5 out of 5

Posted by on 15 Jun. 2019

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5 out of 5

Posted by on 5 Jun. 2019

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Comment from Hotel Management

11 Jun. 2019 by Cozumel Palace

Thank you so much for your 5-star rating, we all look forward to the opportunity of hosting you once more!

5 out of 5
Everyone was so kind and professional. I will return again.

Posted by , from Ogden, UT s on 29 Mar. 2019

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Comment from Hotel Management

29 Mar. 2019 by Cozumel Palace

Dear Linda, Thank you so much for your kind words, we all look forward to the opportunity of hosting you once more!

4 out of 5

great hotel on a beautiful island

Pros: It is very clean, staff is very knowledgeable and friendly, food is very good.
Cons: Stop pushing the membership package so hard. It's annoying even if they are respectful. Food could be delivered a little faster.
Location: Location is right on the edge of town making everything easy to walk to.
We have been to Cozumel several times. This is the second time we have stayed at the Palace. Can't say enough about this hotel. Quite a few of the same staff is there from 5yrs ago when we were there. Some of them actually remembered us! Going above and beyond is there daily routine.

Posted by , from Michigan on 19 Dec. 2015

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3 out of 5

This is not a 4+ star hotel.

Pros: The diving.
We didn't like the all inclusive part, because the food and service in the restaurants was just so-so. The whole points thing is confusing and frustrating, and leads to a lot of misunderstandings and hard feelings. The hotel is crowded, and unbearable when it rains, since everybody stays indoors. There are LOTS of kids and young people so it is loud, too. not enough shade around the pool. Overall, not a bargain, unless you have kids or want to spend all of your time partying in e pool.

Posted by , from California on 17 Aug. 2015

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3 out of 5

enjoy throwing away money? This is your place..

Terrible overall. The "credits" are a joke you can go to all of the places they offer cheaper just by going on your own. Taking the tours leaves no time to actually enjoy the activities. Horrible food and the dive shop is a joke. The boats are not separated by experience level,they are slow and you have to dive their profile. I would not recommend to anyone.

Posted by , from oklahoma on 2 Aug. 2015

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5 out of 5

Great Vacation!

We loved Cozumel Palace. The service there was excellent. And scuba diving with the one at the resort was good too!! We will come back.

Posted by , from Alexandria, VA on 30 Oct. 2013

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5 out of 5

Trip of a Lifetime!

We recently returned from our 9 day Honeymoon trip from the Cozumel Palace. We had never been to Cozumel, nor to any of the other Palace resorts. It was the most amazing experience. The staff, food, accommodations, rooms and location were above any expectations we had prior to our trip. We felt very safe and comfortable the entire time. The hotel staff were the absolute best at arranging excursions, giving advice and being so friendly that we felt as if we were family. Alexandro was our breakfast server who each day remembered our drinks and greeted us each and every morning with a vibrant smile. Sylvia was our poolside server, and as soon as we were on the pool deck she was making sure we had drinks, towels, water and were completely comfortable while outside. Raul and Roger were at the swim up bar and ensured that we were having the best experience while sitting at the bar with them. As well as Daniel, Gabriel and Josue they kept us smiling and enjoying each and everyday we were there. Ricardo was with the Flamingo Restaurant. He was truly a first class server. We continued to return to Flamingo night after night just to share our evening with Ricardo, rain or shine. Including one evening in which he brought over an umbrella in case of rain.  We took a day tour to the Playacar Palace where once again, we felt like first class guests. As far as I can tell all of the Palace Resorts are well worth the experience. We will for sure be making a trip back to the Cozumel Palace. 

Posted by , from Joplin, MO on 22 Jul. 2013

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5 out of 5

Best Family Trip Ever

I purchased the trip in January 2013 for the end of June after doing much research and looking at other reviews of various "all inclusive" resorts.  I am so glad that we chose the Cozumel Palace to stay; not only was the staff courteous, friendly, helpful, informative but the new our names; helped with the baby (yes we traveled with our granddaughter) and catered to our every need.  All the food we eat was very good and as advertised by the hotel; the free liquor was always top-shelf even in the rooms.  And the resort credits were more then enough to allow us to do all sorts of things including scuba dive, snorkel, spa trips for the wife and daughter and rent a car for a day of adventures on the other side of the island.  Bottom line; the Palace resorts are top notch and well worth the money and 5-stars.

Posted by , from Owasso, OK on 2 Jul. 2013

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All-inclusive Details

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium food items not included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Miniature golf not included
  • Windsurfing equipment not included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Tennis rackets not included
  • Tennis lessons not included
  • Dancing classes/lessons included
  • Gratuities included
  • All food and beverages included
  • Food and beverage restrictions apply
  • Surcharge for premium food items
  • Scuba lessons included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Snorkeling included

Property Features

Cozumel Palace All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Cozumel Palace All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a children's pool. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. Free breakfast is available daily. Public spaces have free WiFi and wired Internet. There's an onsite business center. A terrace, a complimentary children's club, and tour/ticket assistance are also featured at the family-friendly Cozumel Palace All Inclusive. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available. This 4-star Cozumel property is smoke free.

  • 1 building
  • 169 guestrooms or units
  • 5 levels
  • 4 dining venues
  • 2 bars or lounges
  • Full breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cozumel, Quintana Roo (CZM-Cozumel Intl.) (4.6 km / 2.8 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Cozumel Palace All Inclusive offers 169 air-conditioned accommodations with iPod docking stations and free minibar items. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 21-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Sitting area
  • Pillowtop beds
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast daily from 7 AM to 11:30 AM.

Cozumel Palace All Inclusive has 4 restaurants on site.

24-hour room service is available.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Number of treatment rooms 9
  • Minimum age to access spa is 18
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Hotel Names

  • Cozumel Palace All Inclusive All-inclusive property
  • Cozumel Inclusive inclusive p

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Promotions

Eat & Play All Palace Resorts Promotion

Book a stay now and your rate will include access to the facilities and restaurants at the resort’s sister properties, including Beach Palace Resort All Inclusive, Isla Mujeres Palace All Inclusive Resort, Moon Palace Golf & Spa Resort All Inclusive, Playacar Palace All Inclusive, and Sun Palace Couples Only All Inclusive.

Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.

Unlimited Phone Calls Promotion
All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.
Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.