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Cozumel Palace - All-Inclusive

4.5 star property
4.5-star beach property with 3 outdoor pools

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Photo gallery for Cozumel Palace - All-Inclusive

3 outdoor pools, pool umbrellas
Property video
Exterior
Lobby sitting area
Aerial view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi

Explore the area

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Avenida Rafael E Melgan Km 1-5, Cozumel, QROO, 77600
  • Place, Dolphinaris
    ‪5 min walk‬
  • Place, Stingray Beach
    ‪11 min walk‬
  • Place, Cozumel Maritime Terminal
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪6 min drive‬

Room options

View all photos for Superior Ocean View Suite - Kids & Teens Stay Free

Premium bedding, pillowtop beds, free minibar, in-room safe

Superior Ocean View Suite - Kids & Teens Stay Free

9.2 out of 10
Wonderful
(92 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Loft Suite

Premium bedding, pillowtop beds, free minibar, in-room safe

Superior Loft Suite

  • Sleeps 6

View all photos for Superior Honeymoon Room

Premium bedding, pillowtop beds, free minibar, in-room safe

Superior Honeymoon Room

  • Sleeps 2

View all photos for Suite Presidential with Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite Presidential with Sea View

  • Sea view
  • 168 sq m
  • Sleeps 6

View all photos for Superior Honeymoon Suite Ocean Front- King Size Bed

Superior Honeymoon Suite Ocean Front- King Size Bed

Superior Honeymoon Suite Ocean Front- King Size Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite - Kids & Teens Stay Free

Superior Two Bedroom Presidential Suite - Kids & Teens Stay Free | Living area

Superior Two Bedroom Presidential Suite - Kids & Teens Stay Free

  • Sea view
  • 77 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Ocean View Suite - Book 4 nights, get 2 free in Punta Cana

Premium bedding, pillowtop beds, free minibar, in-room safe

Superior Ocean View Suite - Book 4 nights, get 2 free in Punta Cana

  • Ocean view
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View

Premium bedding, pillowtop beds, free minibar, in-room safe

Superior Two Bedroom Presidential Suite Ocean View

  • Sleeps 6

View all photos for Suite Standard

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite Standard

  • 54 sq m
  • Sleeps 4

View all photos for Suite Standard with Ocean View

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite Standard with Ocean View

  • Ocean view
  • 54 sq m
  • Sleeps 4

View all photos for Suite Superior with Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite Superior with Sea View

  • Sea view
  • 53 sq m
  • Sleeps 2

View all photos for Loft Deluxe with Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Loft Deluxe with Sea View

  • Sea view
  • 76 sq m
  • Sleeps 6

View all photos for Superior Oceanfront Suite

Premium bedding, pillowtop beds, free minibar, in-room safe

Superior Oceanfront Suite

  • Sleeps 4

View all photos for Superior Oceanfront Suite - Kids & Teens Stay Free

Superior Oceanfront Suite - Kids & Teens Stay Free

Superior Oceanfront Suite - Kids & Teens Stay Free

9.2 out of 10
Wonderful
(18 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Ocean View Suite

Premium bedding, pillowtop beds, free minibar, in-room safe

Superior Ocean View Suite

  • Sleeps 4

View all photos for Superior Loft Suite - Kids & Teens Stay Free

Superior Loft Suite - Kids & Teens Stay Free

Superior Loft Suite - Kids & Teens Stay Free

10.0 out of 10
Exceptional
(3 reviews)
  • Sea view
  • 77 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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About the area

Cozumel

Colonos Cuzamil stay.Within a 15-minute walk of this Colonos Cuzamil property, you'll find Palacio Municipal and Stingray Beach. Plaza Punta Langosta and Punta Langosta Cruise Terminal are also within 2 miles (3 km).

What's nearby

  • Dolphinaris - 5 min walk - 0.5 km
  • Stingray Beach - 11 min walk - 1.0 km
  • Plaza Punta Langosta - 16 min walk - 1.4 km
  • San Miguel Church - 2 min drive - 2.2 km
  • Cozumel Maritime Terminal - 3 min drive - 2.5 km

Getting around

  • Cozumel Intl. Airport (CZM) - 10 min drive

Restaurants

  • ‪Al Mar Beach Club - ‬10 min walk
  • ‪Chilangos - ‬11 min walk
  • ‪Subway - ‬10 min walk
  • ‪Restaurant Los Girasoles - ‬1 min walk
  • ‪Palapas Bar - ‬6 min walk

About this property

Cozumel Palace - All-Inclusive

4.5-star beach property with 3 outdoor pools
Cozumel Palace - All-Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Cozumel Palace - All-Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club. You'll have access to the outdoor pool at a partner property. A complete renovation of Cozumel Palace - All-Inclusive was completed in March 2025.

This 4.5-star Cozumel property is smoke free.

  • 1 building
  • 169 guestrooms or units
  • 5 levels
  • 4 dining venues
  • 2 bars or lounges
  • Full breakfast (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Cozumel Palace - All-Inclusive offers 169 accommodations with indoor private hot tubs and free minibar items. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 40-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Awe-Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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  • Pool
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CA $618 total
includes taxes & fees
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Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool (guest access)
  • Playground
  • Scuba diving
  • Shopping
  • Snorkeling

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch LED TV with premium cable/satellite channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 61 per person (roundtrip)
  • Airport shuttle fee per child: USD 61 (roundtrip), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation.

Property Registration Number 001-007-000955/2025

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

All Inclusive Cozumel
Cozumel All Inclusive
Cozumel Palace
Cozumel Palace All Inclusive
Palace Cozumel
Cozumel Palace Hotel Cozumel
Cozumel Palace Resort
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Inclusive inclusive p
Cozumel Inclusive Inclusive
Cozumel Palace All Inclusive Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Palace All Inclusive All-inclusive property Cozumel

Cozumel Palace - All-Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 721 out of 1002 reviews
Rating 8 - Good. 172 out of 1002 reviews
Rating 6 - Okay. 59 out of 1002 reviews
Rating 4 - Poor. 32 out of 1002 reviews
Rating 2 - Terrible. 18 out of 1002 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Karen Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities
We were only there 5 days it was spectacular compared to some of the other resorts in the island
Stayed 4 nights in Nov 2025

10/10 Excellent

Bonnie

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
The waiters nd staff are all wonderful Everyone so helpful
Stayed 14 nights in Nov 2025

10/10 Excellent

Tatiana

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing!!
Stayed 5 nights in Nov 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food selections were good, the buffet was very good, snack bar selections not so much. Rooms were very clean, cozy and relaxing. Will totally return!
Stayed 3 nights in Nov 2025

10/10 Excellent

RODNEY, Yuba City

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love this place! I get tired of getting pressured to attend a timeshare presentation. They even called my room one day to ask me again after I said no repeatedly.
Stayed 11 nights in Nov 2025

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was really good, food after that is subpar, food quality has suffered. And the Micheal Jackson show is no more, which was a great highlight, sad to see it go. Service was great as always, the staff did their best with what they had.
Stayed 7 nights in Nov 2025

10/10 Excellent

Janeen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like smaller resorts. There is no beach, but you can go swimming off the dock which we did every day. We snorkeled off the dock and saw quite a few fish. The pool is well kept with plenty of loungers. The food was decent and the staff is incredible. We enjoyed our stay and would definitely stay here again.
Stayed 5 nights in Nov 2025

10/10 Excellent

Evan

Liked: Cleanliness, amenities, property conditions & facilities
Everything about our stay was amazing! I wanted to mention a few staff members that stood out and helped make this trip even more memorable. Julio who sat us down our first day and got us set up with any information we needed during that time. Naomi and Jairo who walk around the pool area to make sure guests are okay and seeing if anything is needed. Fernando and Charlie from the entertainment staff who lead activities including our favorite, water volleyball. Alexander the waiter was very attentive and personable. Martha the hostess at Flamingo’s always had a smile on her face and made us feel so welcomed. And lastly, Miguel and Harry who served coffee and cleaned up during breakfast. I want to acknowledge all of their hard work and thank them for helping make our trip even more special. Food was great, accommodation was great. 10 out of 10 and will definitely be back in the future.
Stayed 7 nights in Nov 2025

10/10 Excellent

Lynn

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
The room was very clean and always restocked. The staff service was very good.
Stayed 5 nights in Nov 2025

10/10 Excellent

Khalia

Liked: Cleanliness, amenities, property conditions & facilities
The resort was spotless. Everything was modern, food was excellent! There is no beach. However the amenities make up for it. I rate this place a 10 out of 10.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 7th stay here. 2 years ago we kinda thought it was getting outdated but we were delighted with this stay to see everything prefect and fully remodeled! Even better than before! Very clean and very nice again! Best resort in Cozumel and we’ve seen them all! Only 1 negative is the staff trying to sell you packages and time share stuff. Very annoying as they try to hit you up everyday so just walk away from them fast or they will try to steal your vacation time with many words. The hotel has a great area to snorkel right off the deck and the water is perfect! If you need a sandy beach you can catch a quick can ride down but the water snorkel area at this resort is the best! Staff provided sweet anniversary and birthday surprise! There is a nice gym inside, a little gift shop with all your little needs, plenty of food options that are all good, full size lotion, shampoo and conditioner, nice robes and house shoes you name it it’s there!
Stayed 2 nights in Oct 2025

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so welcoming. Jesus, Antonio, Isamar, Silva, and many many more!
Stayed 6 nights in Oct 2025

10/10 Excellent

Sheryl

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony views are beautiful. Our room overlooked the dock area and was very quiet. My only concern about the entire property was the tile. The wet tile was very slick, and 100% of the indoor and outdoor floor was tile. Be careful.
Stayed 4 nights in Oct 2025

10/10 Excellent

GARY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great properly very safe and clean. Great entertainment and food
Stayed 2 nights in Oct 2025

10/10 Excellent

kandice r, wynne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort very clean. Staff very polite and helpful. All amenities are CHI. They even have a CHI straightener to use. Only thing I wish they had was ceiling fans. We walked across the street to Chadrauri. Not sure I spelled that correctly, but they had everything we needed.
Stayed 4 nights in Sep 2025

10/10 Excellent

oded

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came for Iron 70.3 in September, didn’t make a lot of pre-research on the hotel but it’s absolute one of the best Customer Service and Staff I’ve ever experienced in my life. We traveled to Mexico about three times a year and this was one of the number one vacations. We’ve had there the staff was absolutely incredible. I’m going back for sure next year to race again and I signed up for the rewards program
Stayed 5 nights in Sep 2025

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Mario A, Hialeah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper recomendado, la instalación limpia muy acogedora, el personal maravilloso en en general. Pero una de los host Marta muy bella persona y muy atenta de todo, Iván también muy amable. El room services espectacular. Lo recomiendo muchísimo. No se arrepentirán.
Stayed 6 nights in Sep 2025

10/10 Excellent

Luisa

Travelled with partner
Liked: Cleanliness, amenities
Even though the weather wasn’t the best the customer service and room was outstanding!
Stayed 3 nights in Sep 2025

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and clean. The staff was very thoughtful. The only issue we found was with the pro found with the the ruthless attempts to have us schedule a promotion presentation Fortunately, after they accepted our decline for the promotion presentation, we enjoyed our stay at the palace
Stayed 4 nights in Sep 2025

10/10 Excellent

hansel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and dinning options
Stayed 4 nights in Aug 2025

10/10 Excellent

Ramona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best report I've ever stayed. It was beautiful, cleaning, perfect location, walked around the area safely, took a water taxi to playa de Carmen, staff was amazing, food was really good, coffee bar was my favorite, the waiter were attentive, relaxed. My next trip will be booked soon
Stayed 4 nights in Aug 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great about this hotel. It is about 5 min cab drive from the ferry. Very clean, the stuff is amazing, fast and very polite, entertainment is good. We found that food is very tasty. Lots of healthy options! The buffer is inside ( I was happy about it). The coffee shop is good. The drinks are not bad as well. There is no beach, but it is a waterfront and you can swim using a ladder. The water was beautiful and we snorkeled every day. The AC in the room worked well. I used the gym for the first day. It is a nice facility. It was closed for the remaining of my trip( renovation?), but I was able to run outside early in the morning . Felt like a very safe island. Cozumel is beautiful and we have zero complaints about this resort. Thank you
Stayed 4 nights in Aug 2025

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay
Stayed 7 nights in Jul 2025