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Cozumel Hotel & Resort - All Inclusive

3.5 star property
3.5-star beachfront hotel near Cozumel Museum

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Photo gallery for Cozumel Hotel & Resort - All Inclusive

On the beach, sun loungers, beach umbrellas, beach towels
Exterior
Lobby
Deep-tissue massages, beach massages
On the beach, sun loungers, beach umbrellas, beach towels

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Costera Sur Km 1.7, Cozumel, QROO, 77600
  • Place, Dolphinaris
    ‪5 min walk‬
  • Place, Stingray Beach
    ‪11 min walk‬
  • Place, Cozumel Maritime Terminal
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

7.8 out of 10
Good
(230 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room (With Jacuzzi)

Superior Room (With Jacuzzi)

Superior Room (With Jacuzzi)

8.4 out of 10
Very good
(8 reviews)
  • Garden view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.4 out of 10
Very good
(10 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the area

Cozumel

On the beach.With a stay at this Colonos Cuzamil hotel, you'll be within 2 miles (3 km) of Cozumel Museum and 6 miles (10 km) of Chankanaab National Park. Chankanaab Beach Adventure Park is within 6 miles (10 km) and Paradise Beach is within 9 miles (15 km).

What's nearby

  • Dolphinaris - 5 min walk - 0.5 km
  • Stingray Beach - 11 min walk - 1.0 km
  • Plaza Punta Langosta - 16 min walk - 1.4 km
  • Cozumel Maritime Terminal - 3 min drive - 2.5 km
  • Cozumel Museum - 3 min drive - 2.5 km

Getting around

  • Cozumel Intl. Airport (CZM) - 10 min drive

Restaurants

  • ‪Chilangos - ‬11 min walk
  • ‪Subway - ‬10 min walk
  • ‪Restaurant Los Girasoles - ‬1 min walk
  • ‪Palapas Bar - ‬6 min walk
  • ‪El Chef Ángel - ‬19 min walk

About this property

Cozumel Hotel & Resort - All Inclusive

3.5-star beachfront hotel near Cozumel Museum
Cozumel Hotel & Resort - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at Cozumel Hotel & Resort - All Inclusive like an outdoor pool, a children's pool, and a fitness center.

A free manager's reception is offered. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This all-inclusive hotel also offers a garden and a terrace. Self parking is free.

This 3.5-star Cozumel hotel is smoke free.

  • 179 guestrooms or units
  • 2 dining venues
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar or lounge
Cozumel Hotel & Resort - All Inclusive offers 179 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. 40-inch LED televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.

Similar properties

Exterior
Allegro Cozumel All Inclusive
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.1 out of 5, Very good, 1,098 reviews
The price is CA $364
CA $447 total
includes taxes & fees
Mar 20 - Mar 21
Allegro Cozumel All Inclusive

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Free manager's reception
  • Snack bar/deli

Things to do

  • Books
  • Children's pool
  • Evening entertainment
  • Games
  • Gym
  • Outdoor pool
  • Scuba diving

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Front entrance ramp
  • Handrails in hallways
  • Handrails in stairways
  • Magnifying mirror
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 40-inch LED TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1600 per accommodation (varies based on length of stay), plus a one-time cleaning fee of MXN 100
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 82.12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1600 per accommodation (varies based on length of stay) plus MXN 100 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

Property is also known as

Cozumel All Inclusive
Hotel Cozumel Resort All Inclusive
Hotel Cozumel Resort All Inclusive

Cozumel Hotel & Resort - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 567 out of 1287 reviews
Rating 8 - Good. 371 out of 1287 reviews
Rating 6 - Okay. 196 out of 1287 reviews
Rating 4 - Poor. 86 out of 1287 reviews
Rating 2 - Terrible. 67 out of 1287 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

David, MERRILLVILLE

Stayed 6 nights in Jan 2026

6/10 Okay

David, MERRILLVILLE

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Add more staff to support the pool. Dinning options were limited. The specialty restaurant which is only open (3) days a week was booked when we checked in. Maybe only take reservations in the morning of the day it’s open. Outside of that, the staff is friendly and the rooms were clean.
Stayed 6 nights in Jan 2026

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Our maid did an awesome job and the staff is very helpful Your pool wait staff are very busy and could use another Needed a chest in the room for clothes storage and the WiFi was too intermittent and weak signal
Stayed 7 nights in Jan 2026

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Place is older but nice.
Stayed 5 nights in Jan 2026

6/10 Okay

Sema

Stayed 9 nights in Dec 2025

10/10 Excellent

Michael

Stayed 7 nights in Dec 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Amenities, property conditions & facilities
Cleanliness of rooms. Staff was super polite. However breakfast staff seemed ignore people at times which was very disappointing. Lots of space around the pool!
Large pool
Stayed 7 nights in Dec 2025

10/10 Excellent

Carlos

Stayed 4 nights in Nov 2025

8/10 Good

Susana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good the staff was nice and polite.
The pool is huge just the water is very cold and the hot tub is not a hot tub the water is room temperature
Stayed 4 nights in Nov 2025

6/10 Okay

Jessica

While some housekeeping staff were helpful when approached, several issues with cleanliness, service, and overall guest experience fell short. The room was not properly cleaned upon arrival, and we had to request a change of dirty sheets, which housekeeping handled promptly but did not improve the initial impression. The front desk attendant that night was unfriendly and offered little information about the resort’s amenities. Food quality was decent but lacked variety, and I found eggshells in my breakfast eggs. Service across the resort was inconsistent. The snorkeling guide was rude and impatient, and while a few servers were friendly, many seemed disengaged. On our first night, no one explained how the buffet or drink ordering system worked. I waited at the bar for several minutes with no acknowledgment, only to be told—after initiating the conversation myself—that drinks had to be ordered through a server. I also observed concerning disparities in how guests were treated based on race and language. White, English-speaking guests appeared to receive more attentive service, while Spanish-speaking and Mexican guests were treated with noticeably less urgency and respect. Staff attitude toward us shifted only after they found out my mom and I were American that they changed their attitude. This created an environment that felt discriminatory. it appeared that some servers pocketed dollar tips rather than contributing to the shared jar.
Stayed 5 nights in Nov 2025

8/10 Good

Javier Ramirez

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Yes, it was, I would stay over and over in this hotel. friendly staff, food needs improvement, better seasoning.
Stayed 2 nights in Nov 2025

6/10 Okay

Don

Disliked: Property conditions & facilities
For just over $80 per night, the Cozumel Hotel and Resort is a budget-friendly all-inclusive, but with clear trade-offs. It’s about $15 from the airport, though drivers still refer to it as the Wyndham, hinting at past ownership. The area isn’t great, and the property looks very dated with cracks in the driveway and buildings. Check-in was slow and confusing: a $120 deposit, a $5 ECO fee, and even a photocopy of my passport. Though rooms are supposed to be ready by 3 PM after a 12 PM checkout, mine wasn’t and I waited another 30 minutes but the front desk was trying their best. The lobby felt odd, with random shops mixed in like a small bazaar. The staff, however, were extremely friendly—using a little Spanish is appreciated. I got my bracelet right away, which helped me access food and amenities immediately after landing. The food and drinks were decent for the price, though dining across a main highway was inconvenient. The room was okay but dated. Housekeeping tried their best, but the décor and furniture weren’t impressive. Oddly, there was a hammock inside. Pillows were excellent, but amenities were lacking: no face or more than one hand towel, one very worn bath towel, and unlabeled soap and shampoo that looked refilled. The worst part was the nonexistent Wi-Fi despite being advertised, and mosquitos everywhere—I killed at least ten before bed. Overall, it’s a no-frills option about 3+ miles from the airport. Not bad for the price, but manage expectations.
Stayed 1 night in Nov 2025

6/10 Okay

Victoria

Travelled with partner
Disliked: Cleanliness
This was my fourth time staying at Hotel Cozumel. This stay was a little disappointing. Staff was not as friendly and welcoming as before. Food was pretty terrible. Room could have been cleaner. Sad to see this has gone downhill so much. Will consider staying elsewhere on our next trip.
Stayed 7 nights in Nov 2025

10/10 Excellent

Richelle

Liked: Cleanliness, amenities, property conditions & facilities
The staff was incredible. We really enjoyed the fire show as the Thursday night entertainment.
Stayed 7 nights in Nov 2025

2/10 Terrible

Sonui

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Cozumel Hotel and Resort brands itself as a 4-star tourist resort. That is highly misleading considering worn amenities and rooms, very small TVs, missing upkeep and lack of in-room WiFi is clearly below par. 3 star is generous. Note: we are in Cozumel once a year, sometimes twice a year which gives us a reasonable frame of reference. On the positive side, rooms are kept very clean, we liked the food and the staff is very nice, with the noteworthy exception of the front desk manager who was surprisingly rude. All in all, it is a legitimate dive resort no ifs and buts, it is not a 4-star resort, and the front desk manager would benefit from adhering to basic forms of respectful interactions.
This is typical. You see the missing upkeep. In this case is the elevator. This is cherry picked but typical
Stayed 6 nights in Nov 2025

8/10 Good

Lois

Travelled with group
Liked: Cleanliness, staff & service, amenities
No wifi in the rooms. No dresser to put our clothes in we had to live out of our suitcase for 12 days. We had to ask for washcloths. We had over 2 hours from checkout to our pickup. They cut our bracelets off and we could not use the amenities for that time. Disappointed
Stayed 1 night in Nov 2025

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfy
Stayed 11 nights in Oct 2025

10/10 Excellent

Jami

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place and location. Clean and friendly. 4th time staying here love it.
Stayed 5 nights in Nov 2025

6/10 Okay

Daniel Evan

Liked: Cleanliness
Disliked: Property conditions & facilities
Place was clean, dive shop was connected and dock was right out front. Room had no wifi and basically flooded from the floor drain if you used the shower, food was limited option and on the lower end of what I’ve seen from resorts.
Stayed 7 nights in Oct 2025

10/10 Excellent

Devon

Very beautiful place and amazing people and amazing food would definitely come back in a heart beat
Stayed 6 nights in Oct 2025

10/10 Excellent

Karnvir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place would love to go again
Stayed 12 nights in Oct 2025

10/10 Excellent

Catharine Diane

Great spot on the island. Would come back
Stayed 7 nights in Oct 2025

10/10 Excellent

Azahea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property with many amenities including snorkeling on site There is waiters all throughout the property offering drinls or food. Nothing extra all beds and hammocks beachfront free.
Stayed 1 night in Oct 2025

6/10 Okay

Paulette

Travelled with group
Liked: Cleanliness, property conditions & facilities
Room was great! WIFI wasn't great it was awful. You had to go to the lobby to get wifi....ugh! Food was mostly just OK! Not great Staff was great, helpful, friendly, and worked hard
Stayed 7 nights in Oct 2025

6/10 Okay

Thomas

Travelled with group
Liked: Cleanliness
The proximity to town was good
Stayed 5 nights in Oct 2025