4.1 out of 5

"Everything Great about the staff and food was fresh with variety of choices. Excellent snorkeling in front of the resort. The bathroom was cramped and ... " More

By a verified traveller on Fri 09 Mar 2018

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Hotel Description

4-star beachfront property near Chankanaab National Park

Beachside getaway

You'll be within 2 miles (3 km) of Chankanaab National Park and 6 miles (10 km) of Paradise Beach with a stay here. Mr. Sancho's Beach Club and Playa Mia Grand Beach and Water Park are also within 6 miles (10 km).

All-inclusive

This smoke-free property features a private beach, a full-service spa, and a marina. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. Families will appreciate the free kid's club, onsite laundry facilities, and in-room childcare.

Free WiFi, sofa beds

In addition to LCD TVs with cable channels, the 102 guestrooms offer free WiFi and free minibar items. Other amenities include furnished balconies, sofa beds, and 24-hour room service.

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$297* Per night/room 17 Sep. - 18 Sep.

Suite, 3 Bedrooms, Non Smoking (Imperial)

Bed Count 2 King Beds Maximum Occupancy 10 Max

Deluxe Room, 2 Double Beds, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking (Master)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds, Non Smoking, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Fiesta Americana Cozumel - All Inclusive ratings based on 18 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Fiesta Americana Cozumel - All Inclusive

Everyone (11) Couples (3) Family (3) Other (1)
3 out of 5
The deluxe room is small the bathroom door does not open all the way. The ocean view is not. You have to look over buildings and rooftops to get a view. The housekeepers were very friendly and very clean. I would rate this hotel a 4 out of 10. I have stayed here in the past, but times have changed and so have the rooms. Not for the better either.

Posted by on 11 Apr. 2019

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Comment from Hotel Management

12 Apr. 2019 by General Manager- Fiesta Americana Cozumel

Thabks for staying with us, we appreciate your feedback.

4 out of 5
The staff were always more than happy to assist. Their great attitude is appreciated as it help make our stay great. A return visit is warranted.

Posted by on 21 Mar. 2019

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Comment from Hotel Management

23 Mar. 2019 by General Manager Fiesta Americana Cozumel

I appreciate and appreciate the time it took to complete the survey We hope to receive you soon in this your house Warm Regards,

5 out of 5
The location was great -- far enough from the cruise ships, yet close enough to get a fairly cheap cab ride into San Miguel for shopping. The staff were amazing -- very attentive and friendly. Food was excellent. The grounds were well-maintained.

Posted by , from Saint Paul, MN on 13 Mar. 2019

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Comment from Hotel Management

15 Mar. 2019 by General Manager

has been an honor to have her at Fiesta Americana Cozumel Thank you for enjoying the excellence of our service and facilities and for allowing us to make your stay a perfect and memorable experience. We appreciate your preference and wish to return soon to your home.

5 out of 5
The food was very good...it was clean and Everyone was so welcoming

Posted by on 20 Feb. 2019

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Comment from Hotel Management

25 Feb. 2019 by walter cordova general manager

thanks for your preference we appreciate your feedback. regards,

3 out of 5

Not cripple handy.

Pros: The food staff and bar staff very friendly
Cons: See above
I have a broken spine, I can walk with a wheeled walker or crutch. Neither worked well at this resort. The ramps for my wheelchair are way to steep. Walking with a crutch up or down stairs had no rails to help me balance. It's like they built this resort and after thought, we need to make it handicap accessible .

Posted by , from greenfield, ma on 13 May 2018

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Comment from Hotel Management

14 May 2018 by Walter Cordova-General Manager

We would like to thank you for taking a moment of your time to answer the online survey. Also, allow me to offer you an apology for the inconvenience you had while staying with us, thank you for staying, with us. We apprciate yourfeedback. Regards,

2 out of 5
The food made both my wife and I sick. The facilities were in disrepair.

Posted by on 4 Apr. 2018

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Comment from Hotel Management

19 Jun. 2018 by alejandro castañeda_General Manager

Thank you for staying with us, we apreciate your feedback.

5 out of 5

Great!

Pros: Great Deal and nice location.
Cons: Bathroom
Location: Close to town and scuba/snorkeling.
Everything Great about the staff and food was fresh with variety of choices. Excellent snorkeling in front of the resort. The bathroom was cramped and can use some updating but workable.

Posted by , from Crosby,MN on 9 Mar. 2018

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Comment from Hotel Management

12 Mar. 2018 by Alejandro Castañeda

Thank you very much for sharing your comments, it is nice to know that your stay was pleasant. We hope to welcome you again very soon Best regards

4 out of 5

Very service oriented hotel.

Pros: Service and friendliness were great. After spending a week there, we feel as those there was a great connection with most of the staff.
Cons: The only downer was there was no beach to walk along. We missed that.
Location: Scorkeling was good. But not an area to walk along the beach. We drove a lot the island and did not find anywhere on the island that offered much of t
From the moment we arrived til we left we commented on how everyone was there to serve and ensure our experience was perfect. We loved the policy that there were no reservations at the restaurants, first come first serve. Food was generally good, especially at the Italian restaurant.

Posted by on 27 Feb. 2018

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Comment from Hotel Management

12 Mar. 2018 by Alejandro Castañeda

Thank you very much for sharing your comments, it is nice to know that your stay was pleasant. We hope to welcome you again very soon Best regards.

4 out of 5

Can’t wait to come back

We had a great experience from start to finish at this property! ARturo took such great care of us each night at dinner and Jose & Aaron out on the beach were both fantastic & provided such great service! I was able to take advantage of the Spa and Naomi did an amazing job! All of the staff were friendly and very helpful. I can’t wait to come back!

Posted by , from Little Falls, Mn on 12 Jan. 2018

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Comment from Hotel Management

16 Jan. 2018 by Alejandro Castañeda

Allow me to thank you for taking the time to share your experience, I am pleased to know that your stay was pleasant and that our staff was the main reason for you to have a pleasant vacation. Thank you very much for mentioning us, without a doubt, you will be very grateful for your kind comments. We hope to receive you again in this your house. Best regards.

4 out of 5

Great Hotel!

I came with my friend, and we had a great time here. The food was excellent and the hotel and rooms were clean and very modern. The rooms were also super comfortable. The staff was there to assist you, for example, we needed a taxi to get to an excursion and they made sure we had one so we got to the place on time. They are there to pamper you, that's for sure. I didn't give the hotel the highest review we could give only because of the entertainment factor at night. There was one show which usually ended at 8:30 and then it was done. Sometimes the entertainment only consisted of a movie like ice age for the children. One other recommendation is bring your water shoes. You are a short walk to the private beach but you have to walk past and over a bunch of rocks to get in. They do have a mat for you, but still easier with water shoes. I would come back here in a matter of minutes if we were given the chance. If you are looking for a nice and quaint resort, then this one is for you!

Posted by , from Omaha, NE on 28 Jun. 2017

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Comment from Hotel Management

4 Jul. 2017 by alejandro castañeda- general manager

thank you for staying with us, we appreciate you feedback. regards

About the Fiesta Americana Cozumel - All Inclusive

Location Carretera A Chankanaab Km 7 5, Cozumel, QROO 77600

All-inclusive Details

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Premium food items not included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Minibar (all beverages included)
  • Snorkeling included

Property Features

Fiesta Americana Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the sand beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Fiesta Americana Cozumel - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, an outdoor pool, and a fitness center. Free self parking is available. A complete renovation of Fiesta Americana Cozumel - All Inclusive was completed in September 2014. This 4-star Cozumel property is smoke free.

  • 1 building
  • 102 guestrooms or units
  • 7 levels
  • 7 dining venues
  • 2 bars or lounges
  • Built in 1989
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Outdoor pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Sofa bed
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Fiesta Americana Cozumel - All Inclusive offers 102 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. 42-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Cozumel property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Pull-out sofa bed
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Rosato - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

El Mexicano - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Peninsula - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Cevicheria - This beachfront seafood restaurant specializes in seafood and serves lunch only. Guests can enjoy drinks at the bar. Open select days.

Vina del Mar - This beachfront buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Spa Services

  • Hot stone massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Onsite parties or group events are strictly prohibited.

  • Only service animals are allowed
  • Events/parties not allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.05 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Cozumel Fiesta Americana
  • Fiesta Americana Cozumel All Inclusive All-inclusive property
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  • Fiesta Americana Cozumel Dive Resort
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You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.