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"This was the third time staying at this property. I love the location, the hard working friendly staff, incredible food, great snorkeling right off th
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With a stay at this Colonos Cuzamil hotel, you'll be within 2 miles (3 km) of Cozumel Museum and 6 miles (10 km) of Chankanaab National Park. Chankanaab Beach Adventure Park is within 6 miles (10 km) and Paradise Beach is within 9 miles (15 km).
All-inclusive
This all-inclusive hotel includes 2 restaurants, an outdoor pool, and a gym. Spend a day at the beach scuba diving, or relax with sun loungers and beach umbrellas. Relax with a drink at the bar/lounge and enjoy perks like free self parking and free WiFi.
Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive ratings based on 39 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive
Everyone (11)Couples (15)Family (10)
5 out of 5
This was the third time staying at this property. I love the location, the hard working friendly staff, incredible food, great snorkeling right off the pier. Very nice rooms, budget friendly.
Posted by Heather, from Carmel on 4 Mar. 2024
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Comment from Hotel Management
4 Mar. 2024
by RMartinez
We appreciate your feedback, we will share your kind thoughts with our staff. Thank you for your preference and see you in your next visit!
2 out of 5
Posted by Jennifer Leigh on 21 Feb. 2024
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Comment from Hotel Management
26 Feb. 2024
by RMartinez
We appreciate your feedback, we will share it with our staff. Thank you for your visit!
4 out of 5
A nice, reliable all inclusive. Some of the new/younger staff members need to be better informed about the hotels dining options.
Posted by Carole on 23 Jan. 2024
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Comment from Hotel Management
23 Jan. 2024
by Ariana Cardenas
Hello Carole,Thank you for your comments.We are sorry about your experience. I'd appreciate it if you could share what made your stay not so pleasant and also please let us know how can we improve our services and make our future guests happy. Kind regards,
4 out of 5
Staff was limited and service wasnt what it used to be
Posted by James on 22 Jan. 2024
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Comment from Hotel Management
23 Jan. 2024
by Ariana Cardenas
Hello James,Thank you for your comments.We are sorry about your experience. I'd appreciate it if you could share what made your stay not so pleasant and also please let us know how can we improve our services and make our future guests happy. Kind regards,
2 out of 5
Mississippi makes this resort look good. Upon arrival our reservation was for four days, not six. This was on the hotels end, not travelocity. It took them over an hour to figure out. On day 4 our keys stopped working. This took them over an hour to fix as well. When they advertise all inclusive it should mean just that. There shouldn't be levels of all inclusive. We have stayed at more than 10 all inclusive resorts and have never heard of different levels. We made reservations for dinner and the front desk didn't let the restaurant know. Oscar from the restaurant helped us with that. He was very helpful and should manage the whole place. Poor service is the result of poor management. The front desk is clueless. To make things worse there is really low water pressure in the shower and the water isn't even hot. The waitstaff is very nice and we love cozumel. We will visit the island again but will definitely stay somewhere else.
Posted by JASON, from WESTLAND on 3 Jan. 2024
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Comment from Hotel Management
17 Jan. 2024
by RMartinez
We appreciate your feedback, we will share it with our staff. Thank you for your visit!
2 out of 5
The food was the same every night. Staff short handed, unless you tipped well. Many times there was no where to sit. For an all inclusive, it was limited when and where you could eat. Felt like we were not welcomed. Could never get change for even a 20$ bill because they never have cash even though if you loose a towel key they charge you 40 to 50 dollars. Will never go back there.
Posted by Mark T on 22 Nov. 2023
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Comment from Hotel Management
1 Dec. 2023
by RMartinez
We appreciate your feedback, we will share your comments with our staff to get better. Thank you for your visit!
5 out of 5
Nice quite hotel
Posted by Kim R., from Ooltewah on 15 Oct. 2023
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Comment from Hotel Management
17 Oct. 2023
by RMartinez
We appreciate your feedback, we will share your kind thoughts with our staff. Thank you for your preference and see you in your next visit!
5 out of 5
I was very happy with my stay. I traveled alone and felt completely safe and well cared for by the resort staff. The resort’s food was very good, the cocktails were plentiful and the property was well maintained. The resort varied the dining locations and options. If you have the opportunity, definitely try the flaming coffee prepared table side.The freshly prepared omelets made by Virgilio each morning were expertly made. I enjoyed the nightly entertainment and was pleased to win a wonderful massage with Nancy. Nancy is very skilled. I had three massages with her and found my tensions and aches were completely gone. The sit down dinners are not to be missed.
Posted by Anita on 11 Apr. 2023
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Comment from Hotel Management
12 Apr. 2023
by RMartinez
We appreciate your feedback, we will share your kind thoughts with our staff. Thank you for your preference and see you in your next visit!
4 out of 5
Second stay there, you get what you paid for, not a 5 star resort
Posted by david on 19 Mar. 2023
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Comment from Hotel Management
7 Apr. 2023
by RMartinez
We appreciate your feedback, we will share your comments with our staff to get better. Thank you for your visit!
5 out of 5
Posted by Terrence, from AMAGANSETT on 26 Feb. 2023
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Comment from Hotel Management
7 Apr. 2023
by RMartinez
Thank you for your feedback.
About the Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive
Activities/services from independent operators not included
All meals served buffet-style
Limited meals offered through room service
Minibar not included
Scuba diving lessons not included
Onsite entertainment and activities included
Local beverages and soft drinks only
Property Features
Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive like an outdoor pool, a children's pool, and a fitness center. A free manager's reception is offered. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This all-inclusive hotel also offers a garden and a terrace. Self parking is free. This 3.5-star Cozumel hotel is smoke free.
179 guestrooms or units
2 dining venues
Manager's reception (free)
Deli
Childcare (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Cabanas by the pool (surcharge)
Poolside lounge chairs
Umbrellas for the pool
Conference center
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
ATM
Bellhop
Elevator
No smoking on site
Lockers available
Bar or lounge
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Children's pool
Free WiFi
Laundry facilities
Babysitting or childcare (surcharge)
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive offers 179 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. Plasma televisions come with cable channels. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. This Cozumel hotel provides complimentary wireless Internet access. Housekeeping is provided daily.
Private balcony (furnished)
In-room dining
Plasma television
Cable channels
Bathtub
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Air conditioning
Ensuite bathroom
Connecting rooms available
Food & Drink
The hotel hosts a free manager's reception on select days.
Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive has 2 restaurants on site.
Room service is available.
Spa Services
Massages on beach
Massages
Deep tissue massage
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
Debit cards not accepted
Staffed front desk
Carbon monoxide detector
Smoke detector
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available through room service
gap period enforced between guest stays 48 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Safe Travels (WTTC - Global)
Guest accommodation is sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Reservation might be required for some facilities onsite
Mobile key entry is not available
Food service has been amended for enhanced safety
Hotel Names
Cozumel All Inclusive
Hotel Cozumel Resort All Inclusive
Hotel Cozumel Resort All Inclusive
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
