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Occidental Cozumel - All Inclusive

4-star property
Km 16.6 Carretera Sur, El Cedral, Cozumel, QROO 1-855-887-0424
3.3 out of 5
See all 43 travelocity Reviews

"The staff are absolutely amazing and are willing to help with anything. Beautiful view and great location to go downtown or other excursions. " More

By a verified traveller on Sat 24 Feb 2024

Points Of Interest

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Hotel Description

4-star beachfront property near Paradise Beach

On the beach

Within a 15-minute walk of the property, you'll find Arrecifes de Cozumel National Park and San Francisco Beach. Nachi Cocom Beach Club & Water Sport Center and Paradise Beach are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and a nightclub. Enjoy a day at the beach kayaking, or relax with sun loungers. Bring the family and enjoy the free kid's club, children's pool, and playground.

Deluxe Room (Deluxe)

Bed Count 1 King Bed Maximum Occupancy 4 Max
CA $204* Per night/room 26 May - 27 May

Deluxe Room (Romance)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Royal Level Luxury

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room (Concierge)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Occidental Cozumel - All Inclusive ratings based on 43 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Occidental Cozumel - All Inclusive

Everyone (10) Couples (14) Family (13)
5 out of 5
The staff are absolutely amazing and are willing to help with anything. Beautiful view and great location to go downtown or other excursions.

Posted by on 24 Feb. 2024

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Comment from Hotel Management

27 Feb. 2024 by Guest Experience Manager

Thank you for this heartwarming review of your stay with us, we look forward to your next visit.

3 out of 5
We went with friends, and wish we would have stayed elsewhere. Buffet food tiring after 1 day, the ability to get in to the resorts "finer dining" very limited. Drinks are watered down(I didn't think that was really a thing). $40 cab ride anytime you want to go in to town(each way). No Bueno.

Posted by on 22 Feb. 2024

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Comment from Hotel Management

27 Feb. 2024 by Guest Experience Manager

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

1 out of 5
Plumbing issues in my room. From the Shower to the toilet. I contacted maintenance several time. No one cared. Went to the front desk for assistance but to no avail. My sheets and bedding were wet. Also the AC did not work.

Posted by on 29 Aug. 2023

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Comment from Hotel Management

31 Aug. 2023 by Guest Experience Manager

We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next holiday experience an unforgettable one for all the right reasons.

4 out of 5

Posted by on 26 Jun. 2023

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Comment from Hotel Management

27 Jun. 2023 by Guest Experience Manager

Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.

5 out of 5
Staff provide great service. Not always perfect, but they act like they want you there. Buffet is ok, but recommend venturing out for some meals.

Posted by on 1 May 2023

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Comment from Hotel Management

5 May 2023 by Guest Experience Manager

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

5 out of 5

Posted by on 21 Apr. 2023

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Comment from Hotel Management

12 May 2023 by Guest Experience Manager

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

4 out of 5
The location, property, staff was great. Very nice and friendly. The food was ok- we don’t place much emphasis on food bc we usually eat when we are out and about anyway. The only thing we do use is 24 hour room service and didn’t like that we had to pay extra per plate ordered when we paid for all inclusive. The drinks were so-so.. again for all inclusive we like the drinks and the drinks here were weak. We loved that the hotel was away from the busy city of Cozumel and close to all of cute beach bars and tucked away. The rooms fine, standard nothing fancy our tv needed ti be replaced but again we don’t spend much time in the room anyways so not a big deal! We will come back for sure!!

Posted by on 11 Apr. 2023

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Comment from Hotel Management

12 Apr. 2023 by Guest Experience Manager

We thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

1 out of 5
The property during our stay March 15-22, 2023 did not have AC in any of the buildings and also did not have running water for over 24hours. People were taking water from the pool in garbage cans to flush toilets. They also had a contaminated water system which made most of the guests' sick including our party of 4. This was my 30 year anniversary and the entire trip was spent sweating at night and sitting on the toilet while vomiting into a garbage can. DO NOT STAY HERE. THE WATER SYSTEM IS UNSAFE!!!

Posted by on 23 Mar. 2023

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Comment from Hotel Management

25 Mar. 2023 by Guest Experience Manager

We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next holiday experience an unforgettable one for all the right reasons.

4 out of 5
Staying on the Royal Level gave us the opportunity to dine at 1 restaurant, for breakfast or dinner, that we LOVED! All of the restaurants had VERY GOOD food and a nice selection. The entire staff at the property are friendly and as helpful as possible. If you ever have a reservation problem, please ask to speak to Gabriela, the Guest Experience Manager; after a cancelled flight out of Dallas, we arrived a day later and she was the one who helped us stay an extra night! The resort grounds are beautiful, as are the pools. I highly recommend staying at this All-Inclusive resort!!

Posted by on 13 Mar. 2023

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Comment from Hotel Management

23 Mar. 2023 by Guest Experience Manager

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

3 out of 5

Posted by , from Flagstaff on 11 Mar. 2023

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Comment from Hotel Management

7 Apr. 2023 by Guest Experience Manager

Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

About the Occidental Cozumel - All Inclusive

Location Km 16.6 Carretera Sur, El Cedral, Cozumel, QROO 77600

All-inclusive Details

  • Gratuities included
  • All food and beverages included
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included
  • Kayaking included
  • Windsurfing included
  • Fitness facilities included
  • Tennis included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • All meals served buffet-style
  • All available beverages included
  • Scuba diving lessons not included
  • Onsite entertainment and activities included
  • Surcharge for room service

Property Features

Occidental Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the sand beach. At Occidental Cozumel - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This Colonial property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free. Smoking is allowed in designated areas at this 4-star Cozumel property.

  • 247 guestrooms or units
  • 3 levels
  • 11 buildings
  • 7 dining venues
  • 5 bars or lounges
  • 1392 sq ft of conference space
  • 129 sq m of conference space
  • Full breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Occidental Cozumel - All Inclusive offers 247 accommodations with free minibar items and safes. Rooms open to balconies. 32-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Stocked minibar (free)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 11:00 AM.

Occidental Cozumel - All Inclusive has 7 restaurants on site.

Spa Services

  • Body treatments
  • Facial treatments
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Hot stone massage
  • Swedish massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Occidental Cozumel - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

  • No cribs (infant beds) available
  • No elevators
  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Grey water recycling system
  • Security system
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cozumel Grand Occidental
  • Occidental Grand Cozumel
  • Occidental Grand Cozumel All Inclusive
  • Grand Cozumel
  • Grand Occidental Cozumel
  • Occidental Cozumel
  • Occidental Grand Cozumel Hotel Cozumel
  • Occidental Grand Hotel Cozumel
  • Occidental Grand Cozumel Resort All Inclusive
  • Occidental Grand Resort All Inclusive
  • Occidental Cozumel Resort
  • Occidental Resort
  • Occidental Grand Cozumel Hotel
  • Occidental Cozumel All Inclusive
  • Occidental Cozumel All Inclusive All-inclusive property
  • Occintal Cozumel Inclusive
  • Occidental Cozumel - All Inclusive Cozumel
  • Occidental Cozumel - All Inclusive All-inclusive property

You should know

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 2-device limit. WiFi in public areas is also free and has a 2-device limit.

Awards & Affiliations

  • Green Globe
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.