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Occidental Cozumel - All Inclusive

4.0 star property
4-star beachfront property near Paradise Beach

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Photo gallery for Occidental Cozumel - All Inclusive

Private beach, sun loungers, beach towels, beach massages
Exterior
Exercise/lap pool
Children's play area - outdoor
7 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • 24/7 front desk

Explore the area

View in a map
Km 16.6 Carretera Sur, El Cedral, San Francisco, Palancar, Cozumel, QROO, 77600
  • Place, Arrecifes de Cozumel National Park
    ‪8 min walk‬
  • Place, San Francisco Beach
    ‪17 min walk‬
  • Place, Nachi Cocom Beach Club & Water Sport Center
    ‪18 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪50 min drive‬

Room options

View all photos for Royal Level Luxury

Royal Level Luxury

Royal Level Luxury

8.4 out of 10
Very good
(27 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Deluxe)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Deluxe)

8.2 out of 10
Very good
(118 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Concierge)

9.0 out of 10
Wonderful
(30 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Romance)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Romance)

7.8 out of 10
Good
(6 reviews)
  • 41 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About the area

Cozumel

On the beach.Within a 15-minute walk of the property, you'll find Arrecifes de Cozumel National Park and San Francisco Beach. Nachi Cocom Beach Club & Water Sport Center and Paradise Beach are also within 2 miles (3 km).

What's nearby

  • Arrecifes de Cozumel National Park - 8 min walk - 0.7 km
  • San Francisco Beach - 17 min walk - 1.5 km
  • Nachi Cocom Beach Club & Water Sport Center - 18 min walk - 1.5 km
  • Paradise Beach - 5 min drive - 2.2 km
  • Mr. Sancho's Beach Club - 5 min drive - 2.6 km

Getting around

  • Cozumel Intl. Airport (CZM) - 26 min drive

Restaurants

  • ‪El Patio Lobby Bar - ‬13 min walk
  • ‪Restaurant Bordeaux - ‬5 min drive
  • ‪El cedral, palapa grill - ‬17 min walk
  • ‪Paradise Beach Club - ‬3 min drive
  • ‪Market Café - ‬5 min drive

About this property

Occidental Cozumel - All Inclusive

4-star beachfront property near Paradise Beach
Occidental Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the sand beach. At Occidental Cozumel - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This Colonial property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free.

Smoking is allowed in designated areas at this 4-star Cozumel property.

  • 247 guestrooms or units
  • 3 levels
  • 11 buildings
  • 7 dining venues
  • 5 bars or lounges
  • 1392 sq ft of conference space
  • 129 sq m of conference space
  • Full breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
Occidental Cozumel - All Inclusive offers 247 accommodations with free minibar items and safes. 32-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scooter/moped rentals

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental Cozumel - All Inclusive

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 2-device limit. WiFi in public areas is also free and has a 2-device limit.

Property is also known as

Cozumel Grand Occidental
Occidental Grand Cozumel
Occidental Grand Cozumel All Inclusive
Grand Cozumel
Grand Occidental Cozumel
Occidental Cozumel
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Occidental Grand Cozumel Resort All Inclusive
Occidental Grand Resort All Inclusive
Occidental Cozumel Resort
Occidental Resort
Occidental Grand Cozumel Hotel
Occidental Cozumel All Inclusive
Occidental Cozumel All Inclusive All-inclusive property
Occintal Cozumel Inclusive
Occidental Cozumel - All Inclusive Cozumel
Occidental Cozumel - All Inclusive All-inclusive property

Occidental Cozumel - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 365 out of 1005 reviews
Rating 8 - Good. 284 out of 1005 reviews
Rating 6 - Okay. 183 out of 1005 reviews
Rating 4 - Poor. 84 out of 1005 reviews
Rating 2 - Terrible. 89 out of 1005 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sally A

Liked: Cleanliness, staff & service, property conditions & facilities
No hot water unless you called. Took 3days of cold water showers until we talked with other hotel guests.
Stayed 4 nights in Oct 2025

2/10 Terrible

Jason

Stayed 6 nights in Aug 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities
The breakfast buffet was the best
Stayed 5 nights in Aug 2025

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good except the air conditioning in room 1624 was extremely noisy .
Stayed 2 nights in Aug 2025

6/10 Okay

Juliana Mia

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Jul 2025

6/10 Okay

Adam

Liked: Cleanliness
We have been to Cozumel many times and enjoy this side of the island specifically for the beautiful water at the beaches as we have tried the neighboring resorts next to Occidental. I noticed Barcelo owns Occidental and we have been to Barcelo in Cabo so we really loved that resort so we thought let’s give this one a try. We were very disappointed with the food choices at the buffet. It appeared like leftovers and the same thing every day. The meat quality of the steaks in the reservation restaurant Olivos was absolutely terrible as it was presented folded over with a ton of fat on the meat. Of course you can find sustainable food at the buffet like pasta but I didn’t spend money for this resort to eat pasta. At least the property is well kept and clean with beautiful scenery. We may not return to Occidental as this was our least favorite all inclusive resort and we have been to 21 different all inclusive resorts.
Stayed 7 nights in Jul 2025

4/10 Poor

JODI ann

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The resort is in a nice area. Some of the employees are just rude. The property is old and outdated. The back door in my toom was off track and window in the bathroom didnt close, even after maintenance came and fixed it.The buffet was ok not alot of choices. The specialty resturant if tou can maje a reservation was good especially the seafood restaurant. The drinks were ok alot of extra alcohol needed because they make them weak. I wouldnt recommend this resort.
Stayed 7 nights in Jul 2025

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very nice, but not a lot to do for under 18 kids besides swim.
Stayed 7 nights in Jul 2025

8/10 Good

Arielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Darrel Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this resort, we stayed in the Royal section and our room was great. The beach is just a short walk from the rooms, the pool overlooking the ocean was awesome. The Buffett food was about par for all-inclusive, the reservation restaurants have amazing food. Like always, find your favorite bartender, tip them immediately and they will take care of you. We are already planning our return trip.
Stayed 7 nights in Jul 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 5 nights in Jul 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Karla Ann, Grand Junction

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place second time there
Stayed 10 nights in May 2025

8/10 Good

Wendy Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time hanging at the pool with Jesus. Wish there were more evening activities. Very quiet resort. Everyone was very friendly.
Stayed 7 nights in Jul 2025

4/10 Poor

Sarah

Travelled with family
Disliked: Amenities, property conditions & facilities
The food was horrible and the pictures on Expedia are not up to date. The beach was not what we expected.
Stayed 4 nights in Jul 2025

2/10 Terrible

Sabrina

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the resort grounds are beautiful. I would definitely stay here again. I love the pool and the beach area.
Stayed 3 nights in Jul 2025

10/10 Excellent

Ana Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Room clean, people very frend
Stayed 3 nights in Jul 2025

6/10 Okay

Mitchell

Liked: Staff & service
Entertainment could have been better. Was just ok. If you are looking for fun and round the clock activities don’t stay here. Food was the best part of the stay.
Stayed 7 nights in Jul 2025

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, property conditions & facilities
The property is go
Stayed 4 nights in Jul 2025

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Patricia M.

Liked: Cleanliness, staff & service, property conditions & facilities
Gardens are amazing and well maintained in this hotel.
Stayed 6 nights in Jul 2025

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. They went out of their way to make sure we had a pisitive experience. The resort was beautiful. It's a vacation that we will never forget.
Stayed 6 nights in Jul 2025

6/10 Okay

Alvaro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our AC in room wasn’t cooling since first day of check in. Someone had to come two different times to fix it but issue still wasn’t resolved even on our last day of checking out and we were there 5 days. Never was given an option to switch rooms. Food and drinks were okay. Beach was beautiful. Bartenders were awesome and some waiters service as well.
Stayed 5 nights in Jul 2025

8/10 Good

Brian C

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location, main property, and staff are excellent. The pool is located in a nice location; however, it is in poor condition and hurricane damage has not been repaired. The food is average and difficult to get reservations for the à la carte restaurants. Overall, it was a great vacation and I would stay there again without hesitation. I just hope they do some work on that pool and the hurricane damage to the pool deck.
Stayed 8 nights in Jul 2025