For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"We booked the Grand Oasis Palm, but when we got there it was now an adult only hotel. I payed extra to have a bath tub because I knew the "old" Grand
...
"
More
A stay at this Zona Hotelera property places you within half a mile (1 km) of Langosta Beach and 2 miles (3 km) of Tortuga Beach. Turtle Beach and Cancun Golf Club at Pok Ta Pok are also within 3 miles (5 km).
All-inclusive
This smoke-free property features a full-service spa, a marina, and 10 restaurants. Relax beachside with sun loungers and cool off with a drink at the beach bar. Bring the family and enjoy the free kid's club, children's pool, and playground.
Flat-screen TVs
The soundproofed guestrooms offer minibars and hair dryers. Flat-screen TVs come with cable channels, and other amenities include rainfall showerheads and safes.
from C$226
Grand Standard Room, Up to 2 kids eat and stay free
Grand Oasis Palm All Inclusive ratings based on 34 Verified Reviews
Review Summary
3.2
out of 5
3.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Grand Oasis Palm All Inclusive
Everyone (25)Family (5)Other (1)
3 out of 5
Posted by a verified traveller on 22 Mar. 2020
Was this review helpful to you?
2 out of 5
The property itself is okay. The food was okay as well, there isn't any shows for the kids and this hotel is known for the family resort. Mosquitos attack right after the sunset at the beach and pool. The beach was not that clean. A day before leaving I slipped with a puddle of water on the floor. The doctor took roughly about 30 min to come over as they only have 1 to jungle between the two resorts. The staff was more concerned with trying to figure out where the water came from then actually helping. The doctor by far was very nice and professional he did his best to help me out since I was catching a flight early the next next. I definitely would not be coming back tot his resort or recommend this place to family. There are lots of kids an elderly and the way they handle an emergency is really bad, no time concern at all. Neighbors from next door called reception as well as my husband and all they stated was they reported the problem and that was it. My husband went personally to the front desk and was advised the same. Definitely a no no with this place. Very disappointed. I should of read the reviews before booking.
Posted by Vivian, from USA on 28 Jan. 2020
Was this review helpful to you?
Comment from Hotel Management
28 Jan. 2020
by Adelaida Arzola, Hotel Manager.
Dear Vivian
First and foremost thank you for taking the time to write us your comments about your stay at our resort. We are truly sorry for the inconveniences presented during your stay, we have made a detailed report of your comments and sent it to the corresponding areas to improve the aspects you mentioned since our main goal is to satisfy our guests in every way. It's important to mention that we take every comment into account to improve in every way.
We hope to have the opportunity of welcome you back to enhance your perception of our hotel.
Kind regards,
3 out of 5
We booked the Grand Oasis Palm, but when we got there it was now an adult only hotel. I payed extra to have a bath tub because I knew the "old" Grand Oasis Palm had bath tubs. I feel like we were cheated because I payed extra for the Grand Oasis Palm and even payed more for a bath tub room. We still loved our vacation but doubt we wil go back because of this. We were also asked to pay some taxes when we arrived??? Check in took about an hour. This use to to be our favourite hotel. Sad how things have changed.
Posted by a verified traveller on 1 Jan. 2020
Was this review helpful to you?
Comment from Hotel Management
3 Jan. 2020
by Adelaida Arzola, Hotel Manager.
Dear Guest,
Thank you for taking the time to share your experience about your stay at our resort.
On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future.
We look forward to welcome you again so you can witness the changes we implemented daily.
Best regards,
5 out of 5
GREAT CUSTOMER SERVICE ALWAYS VERY ATTENTIVE AND WITH GOOD HUMOR. PERFECT FOR ALL THE FAMILY
Posted by a verified traveller on 1 Dec. 2019
Was this review helpful to you?
Comment from Hotel Management
2 Dec. 2019
by Adelaida Arzola, Hotel Manager.
Dear Guest,
Thank you very much for your opinion about our hotel and our services, we are glad that you enjoyed your stay.
We are delighted you have received excellent service from our staff we will congratulate them for making your stay a pleasant one.
We look forward to welcome you back.
Kind regards
2 out of 5
The pool is nice and only 3 restaurant that were nice but you have to make reservation and some are only adult only. I should've listen to the reviews. Staff are not friendly only the ones that are are at the tables. The rooms are not up to date and have a smell to them.
Posted by a verified traveller on 30 Jul. 2019
Was this review helpful to you?
2 out of 5
This property was a huge disappointment! Our room smelled of old mold as did the sheets. The bathroom had a huge presence of black mold around the shower caulking as well as the sink. The shower head never worked and a lot of water was wasted because the faucet wouldn’t shut off properly.
The food from the buffets was not what we anticipated. The food choices were not kid friendly at all! The other restaurants needed a reservation at 4 and most were already taken at that time.
The property is in dire need of a renovation as it feels and looks old. There was only 2 elevators in service and both held just a few people.
We will never stay here again! Service and hotel were terrible!!!
Posted by Elvia, from Denver on 7 Jul. 2019
Was this review helpful to you?
4 out of 5
Posted by a verified traveller on 26 Jun. 2019
Was this review helpful to you?
5 out of 5
Posted by a verified traveller on 27 Apr. 2019
Was this review helpful to you?
Comment from Hotel Management
27 Apr. 2019
by Eduardo Perez, Hotel Manager.
Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.
3 out of 5
Read a lot of reviews before booking this hotel for our family of 4 all inclusive trip. Must say it is a Great kid friendly hotel with its pools and beach. We have an 11 and 12 year olds. Had different activities for them to do kayaking, inflatable water climbing walls, entertainment ...However, if you wanted a drink there was at least 40 min waiting line, food was not good! Lacked a lot of variety...was never able to eat at a restaurant because they almost all needed RSVP which started at 4 and all booked by 4:30. So just ate at the buffets for our entire stay and the snack bar. Could really use more RR near the pools. Stayed at the Grand Oasis and we had access to everything but everything seemed to be closer to the others hotels, had to walk a lot to get drinks since our hotel had One bar which was tucked away in a corner in the adults only section. Yet the other oasis had 3 bars including a swim up bar. Service was ok, had to keep tipping everyone for everything. House keeping was great. Cleaned and restocked our room everyday....so if your looking to have a kid friendly but poor food stay this is it!
Posted by a verified traveller on 2 Apr. 2019
Was this review helpful to you?
2 out of 5
smells of the bathroom sink,
of water as a drain
there was dust on the furniture
the pillows had yellow spots, i disgusting can be germs of the previous guests, and the beach had roots
Activities/services from independent operators not included
Offsite tours not included
Buffet and à la carte dining
Property Features
Grand Oasis Palm All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with free beach club on site. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Grand Oasis Palm All Inclusive like a marina and a complimentary children's club. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This Art Deco property also offers an outdoor pool, a children's pool, and an outdoor tennis court. Free self parking is available. This 3.5-star Cancun property is smoke free.
1 building
221 guestrooms or units
8 levels
10 dining venues
7 bars or lounges
Built in 1980
Bar on the beach
Swim-up bar
Coffee shop
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Beach lounge chairs
Towels for the beach
Poolside lounge chairs
Umbrellas for the pool
Business facilities
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Staff is multilingual
Wedding services available
Game room or arcade
Terrace
Gift shop
Beauty salon
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Outdoor pool
Children's pool
Supervised childcare/activities (free)
Free WiFi
Soundproofed rooms
Outdoor tennis court
Children's club (free)
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Arcade/game room
Playground on site
Internet
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Cancun Intl. Airport (CUN) (23 km / 14.3 mi)
Parking: Free self parking
Room Amenities
Grand Oasis Palm All Inclusive offers 221 accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Minibar
Flat-screen television
Cable channels
Shower
Rainfall showerhead
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
The White Box - Onsite restaurant.
Careyes - Onsite restaurant. Open daily.
Bites Food Hall - Onsite restaurant. Open daily.
Sisal Buffet - Onsite restaurant. Open daily.
Los Agaves - Onsite restaurant. Open daily.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 6
Couples treatment rooms
Manicures and pedicures
Body wraps
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
The check-in location differs from the property location. To check in, go to https://www.oasishoteles.mx:643/preregister/search To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
During spring break, guests must be age 25 or older to check in. The property requires that guests younger than age 25 be accompanied by a legal guardian or parent.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property offers onsite health screenings for COVID-19. There is no charge for rapid antigen departure screenings for US citizens staying 3 nights or more. The fee is USD 18 for each additional screening, and for guests staying 1-2 nights. PCR screening for COVID-19 is available for USD 75 per person. Guests should contact the concierge upon arrival to schedule departure health screenings.
The check-in location differs from the property location. To check in, guests will need to go to https://www.oasishoteles.mx:643/preregister/search To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 25 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
No cribs (infant beds) available
Debit cards
Guests will receive an email with special check-in instructions
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Fees
Guests will be asked to pay the following charges at the property:
Spring Break deposit: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April
A tax is imposed by the city: USD 1.34 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Grand Oasis Palm All-Inclusive Hotel Cancun
Grand Oasis Palm All Inclusive
Grand Oasis Palm All Inclusive All-inclusive property Cancun
Grand Oasis Palm Cancun
Grand Palm Oasis
Oasis Grand Palm
Oasis Palm All Inclusive
Oasis Palm Grand
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Grand Oasis Palm Hotel Cancun
Grand Oasis Palm Hotel
Grand Oasis Palm All-Inclusive Hotel
Grand Oasis Palm All-Inclusive Cancun
Grand Oasis Palm
Oasis Palm Inclusive Inclusive
Grand Oasis Palm All Inclusive Cancun
Grand Oasis Palm All Inclusive All-inclusive property
Grand Oasis Palm All Inclusive All-inclusive property Cancun
You should know
Registered guests are the only ones allowed to be in guestrooms.
There was an error importing /Cancun-Hotels-Grand-Oasis-Palm-All-Inclusive.h1745565-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/Cancun-Hotels-Grand-Oasis-Palm-All-Inclusive.h1745565-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
