"They keep everything clean rooms where clean everyday.Nice is if your traveling with your family. " More

By a verified traveller on Thu 02 Aug 2018

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Hotel Description

3.5-star beachfront property near Tortuga Beach

On the beach

A stay at this Zona Hotelera property places you within half a mile (1 km) of Langosta Beach and 2 miles (3 km) of Tortuga Beach. Turtle Beach and Caracol Beach are also within 3 miles (5 km).

All-inclusive

This smoke-free property features a full-service spa, a marina, and 16 restaurants. Relax beachside with sun loungers and cool off with a drink at the beach bar. Bring the family and enjoy the free kid's club, children's pool, and waterslide.

WiFi, flat-screen TVs

The 594 guestrooms boast modern comforts like flat-screen TVs with cable channels, along with WiFi. 24-hour room service, hair dryers, and phones are also available.

Non Refundable - Up to 2 kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 5 Max
C$240 per night

Family Room (Up to 2 kids eat and stay free)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Habitacion Grand - Up to 2 kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Grand Ocean Room (Up to 2 kids eat and stay free)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Grand Oasis Palm All Inclusive ratings based on 53 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Grand Oasis Palm All Inclusive

Everyone (31) Family (4) Other (1)
5 out of 5

Posted by on 27 Apr. 2019

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Comment from Hotel Management

27 Apr. 2019 by Eduardo Perez, Hotel Manager.

Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.

3 out of 5
Read a lot of reviews before booking this hotel for our family of 4 all inclusive trip. Must say it is a Great kid friendly hotel with its pools and beach. We have an 11 and 12 year olds. Had different activities for them to do kayaking, inflatable water climbing walls, entertainment ...However, if you wanted a drink there was at least 40 min waiting line, food was not good! Lacked a lot of variety...was never able to eat at a restaurant because they almost all needed RSVP which started at 4 and all booked by 4:30. So just ate at the buffets for our entire stay and the snack bar. Could really use more RR near the pools. Stayed at the Grand Oasis and we had access to everything but everything seemed to be closer to the others hotels, had to walk a lot to get drinks since our hotel had One bar which was tucked away in a corner in the adults only section. Yet the other oasis had 3 bars including a swim up bar. Service was ok, had to keep tipping everyone for everything. House keeping was great. Cleaned and restocked our room everyday....so if your looking to have a kid friendly but poor food stay this is it!

Posted by on 2 Apr. 2019

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2 out of 5
smells of the bathroom sink, of water as a drain there was dust on the furniture the pillows had yellow spots, i disgusting can be germs of the previous guests, and the beach had roots

Posted by on 25 Mar. 2019

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5 out of 5
Private and nice white sand beach. Very clean hotel and close to all activities.

Posted by on 8 Jan. 2019

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Comment from Hotel Management

9 Jan. 2019 by Eduardo Perez, Hotel Manager.

Dear Gida, Thank you for taking the time to share your great comments. We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Kind regards,

1 out of 5
Worst experience, poor air conditioner, water on shower was hard to coordinate. Food was terrible. Will never go back.

Posted by on 8 Jan. 2019

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Comment from Hotel Management

9 Jan. 2019 by Eduardo Perez, Hotel Manager.

Dear Guest, We would like to thank you for taking the time to give us your opinion about your experience. We regret not having met your expectations and please accept our most sincere apologies for the inconveniences during your stay. All your comments are fully considered in order to improve our range of services and facilities. Kind regards,

5 out of 5
Everything was GREAT! The only thing that was a little problematic was figuring out the adult only restaurants and making daily reservations. Fabulous pools, beach and great establishment! Service was wonderful!

Posted by on 3 Jan. 2019

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Comment from Hotel Management

31 Jan. 2019 by Eduardo Perez, Hotel Manager.

Dear Guest, Thank you for taking the time to share your experience about your stay at our resort. We are glad you enjoyed our pool and beach areas. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you soon again. Kind regards,

5 out of 5

Nice if you have kids

They keep everything clean rooms where clean everyday.Nice is if your traveling with your family.

Posted by on 2 Aug. 2018

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Comment from Hotel Management

6 Aug. 2018 by Eduardo Perez, Hotel Manager.

Dear Guest, Thank you for taking the time to share your great comments. We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Kind regards,

1 out of 5
Very Disappointed, All inclusive Hamburgers and hot dogs is not for me, most restaurants are either closed or serve inedible food! they do not have 16 restaurants, they only have 6, two buffets, one seafood, one taco place, and one snack stand, on white box adults only and only open for lunch. hated every minute of if! tried to cancel reservation but would not refund any money

Posted by , from TX on 20 Jun. 2018

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Comment from Hotel Management

24 Jul. 2018 by Adelaida Arzola, Hotel Manager.

Dear Robert, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to improve our service. Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Best regards,

5 out of 5
Great customer service . Friendly staff. Would definitely come back.

Posted by on 1 May 2018

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Comment from Hotel Management

3 May 2018 by Eduardo Perez, Hotel Manager.

Dear Guest, Thank you for the kind words you have for our team. We are very glad to know you enjoyed your recent visit to the hotel. We are delighted you have received excellent service from our staff we will congratulate them for making your stay a pleasant one. We truly hope to have the honor of welcoming you back soon so you can continue to enjoy our resort. Best regards

5 out of 5

Great hotel with all-inclusive, fabulous beach

Pros: Everything. Restaurants, bars, cafes, pools, beach, live entertainment, friendly staff, helpful vendors, comfy rooms, etc.
Cons: Fitness center is sorely lacking. Most equipment was "under maintenance". Need to be able to work off those drinks and food. LOL
Location: The hotel is located at the extreme end of the hotel zone, which was perfect for us. Close enough to everything, but far enough away to be peaceful.
Terrific hotel. Great rooms, lots of variety in the on-grounds restaurants and bars. Terrific pools and right on the beach. Plenty of comfort everywhere. Staff is very friendly. Drink pours are very generous and they keep them coming. Probably one of the best all-inclusive experiences in Cancun. We had one issue with the management related to a couple that was having a domestic dispute at 3am in the morning, and the management staff was resistant to get involved and try to enforce order. It was understandably an uncomfortable situation for them, and people should be better at managing their own affairs. However, the peace of a whole floor of guests should not be allowed to be disturbed by one couple. Management needed to act swiftly and evict them if that was needed.

Posted by , from Detroit on 15 Mar. 2018

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Comment from Hotel Management

22 Mar. 2018 by Eduardo Perez, Hotel Manager.

Dear Lex, Thank you for taking the time to share your great comments. We are pleased to read that you enjoyed your stay with us and the service that you received. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Kind regards,

About the Grand Oasis Palm All Inclusive

Location Boulevard Kukulkan km 4.5, Cancun, QROO 77500

All-inclusive Details

  • Kayaking included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • 24-hour room service
  • Cooking classes/lessons included
  • Airport transfers not included
  • Premium food items not included
  • All food and beverages included
  • Wireless Internet access not included
  • Food and beverage restrictions apply
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Surcharge for bottled wine
  • Motorized water sports not included
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included

Property Features

Grand Oasis Palm All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Grand Oasis Palm All Inclusive, you'll find a full-service spa, a marina, and 3 outdoor swimming pools. There are 16 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges and a beach bar. Public spaces have WiFi for a fee. You'll find a business center on site. A children's pool, a sauna, and a terrace are also featured at the family-friendly Grand Oasis Palm All Inclusive. Free self parking is available. This 3.5-star Cancun property is smoke free.

  • 1 building
  • 594 guestrooms or units
  • 10 levels
  • 16 dining venues
  • 10 bars or lounges
  • Built in 1980
  • Bar on the beach
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23 km / 14.3 mi)
  • Parking: Free self parking

Room Amenities

Grand Oasis Palm All Inclusive offers 594 air-conditioned accommodations with hair dryers and complimentary toiletries. Flat-screen televisions come with cable channels. This Cancun property provides wireless Internet access for a surcharge. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Grand Oasis Palm All Inclusive has 16 restaurants on site.

24-hour room service is available.

Spa Services

  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. For more details, please contact the property using the information on the reservation confirmation received after booking.

During spring break, guests must be age 25 or older to check in. The property requires that guests younger than age 25 be accompanied by a legal guardian or parent. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 25 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April
  • Sanitation services: USD 25.34 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Oasis Palm All Inclusive All-inclusive property Cancun
  • Grand Oasis Palm All-Inclusive Hotel Cancun
  • Grand Oasis Palm Cancun
  • Grand Oasis Palm
  • Grand Oasis Palm Hotel Cancun
  • Grand Oasis Palm Hotel
  • Grand Oasis Caribbean Beach Hotel
  • Grand Oasis Caribbean Resort

Promotions

Grand Oasis Runaway Program
Guests staying in a Family Room or Grand Plus room category can enjoy facilities at ALL Grand Oasis resorts without charge. Guests can experience a collection of resorts and access to over 50 restaurants, 50 bars, activities, and pools.


Full details at check-in. Transportation between properties is not included. Certain restrictions and guidelines apply. Grand rooms are not eligible.