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Grand Oasis Palm - All Inclusive

4.5 star property
4.5-star beachfront property near Playa Tortugas

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Photo gallery for Grand Oasis Palm - All Inclusive

Outdoor pool, pool umbrellas, sun loungers
Family Suite
Property amenity
Family Suite
On the beach, white sand, sun loungers, beach towels

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Breakfast included
  • All-inclusive
  • Spa
  • Laundry

Explore the area

Map
Boulevard Kukulkan km 4.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    ‪6 min walk‬
  • Langosta Beach
    ‪12 min walk‬
  • Tortuga Beach
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Family Suite

Family Suite

Family Suite

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Superior Room

1 bedroom, minibar, in-room safe, blackout drapes

Superior Room

  • Lagoon view
  • 28 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Standard Limited View

1 bedroom, minibar, in-room safe, blackout drapes

Standard Limited View

  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

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About the area

Cancun

Beachside getaway.Within a 15-minute walk of this Zona Hotelera property, you'll find Playa Tortugas and Langosta Beach. Jardín del Arte and Teatro de Cancún are also within half a mile (1 km).

What's nearby

  • Playa Tortugas - 6 min walk - 0.6 km
  • Langosta Beach - 12 min walk - 1.1 km
  • Las Perlas Beach - 19 min walk - 1.6 km
  • Tortuga Beach - 2 min drive - 2.5 km
  • Puerto Cancun Marina Town Center - 4 min drive - 3.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪Las Hijas de la Tostada - ‬9 min walk
  • ‪Carnitas Michoacán - ‬3 min walk
  • ‪Silk City - ‬11 min walk
  • ‪Los Chachalacos - ‬1 min walk
  • ‪Sirenas Raw Bar - ‬5 min walk

About this property

Grand Oasis Palm - All Inclusive

4.5-star beachfront property near Playa Tortugas
Grand Oasis Palm - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with beach club on site (surcharge). Pamper yourself with a treatment at the full-service spa and enjoy amenities at Grand Oasis Palm - All Inclusive like a marina and a complimentary children's club.

Free breakfast is served daily. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This Art Deco property also offers an outdoor pool, a children's pool, and a terrace. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cancun property is smoke free.

  • 1 building
  • 221 guestrooms or units
  • 8 levels
  • 7 dining venues
  • 8 bars or lounges
  • Meeting rooms
  • Built in 1980
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
Grand Oasis Palm - All Inclusive offers 221 accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.
Sensoria Spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is open daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 7 restaurants
  • 8 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Beach club
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
During spring break, guests must be age 25 or older to check in. The property requires that guests younger than age 25 be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 4.10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 25 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels).

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Free WiFi in public areas has a 2-device limit.

Property is also known as

Grand Oasis Palm All-Inclusive Hotel Cancun
Grand Oasis Palm All Inclusive
Grand Oasis Palm All Inclusive All-inclusive property Cancun
Grand Oasis Palm Cancun
Grand Palm Oasis
Oasis Grand Palm
Oasis Palm All Inclusive
Oasis Palm Grand
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Grand Oasis Palm Hotel Cancun
Grand Oasis Palm Hotel
Grand Oasis Palm All-Inclusive Hotel
Grand Oasis Palm All-Inclusive Cancun
Grand Oasis Palm
Oasis Palm Inclusive Inclusive
Grand Oasis Palm All Inclusive
Grand Oasis Palm - All Inclusive Cancun

Grand Oasis Palm - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 315 out of 1003 reviews
Rating 8 - Good. 208 out of 1003 reviews
Rating 6 - Okay. 179 out of 1003 reviews
Rating 4 - Poor. 116 out of 1003 reviews
Rating 2 - Terrible. 185 out of 1003 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marvina

Travelled with family and small children
Liked: Amenities
major restaurants had extra charge to dine in
Stayed 6 nights in Feb 2025

6/10 Okay

BOBBY, ORANGE WALK TOWN

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Good location, average food options, average service. Rooms are small and need upgrade!
Stayed 2 nights in Mar 2025

8/10 Good

Robert

Manage expectations

I was a bit nervous after reading previous reviews on the Oasis Palm. But my advice would be, don’t be put off. I think the property is fair for the money. Yes there are things that I would change/improve, but other hotels will have this and be more expensive. You can’t expect to stay at an all inclusive at the lower end of the pay scale and expect 10/10 for everything. You always get what you pay for
Stayed 7 nights in Feb 2025

8/10 Good

Eve

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Amazing for families, unfortunatelly the towels are usually taken from beach beds and this cause several confrontations between guest. Urgent to think in a solution...
Stayed 5 nights in Feb 2025

6/10 Okay

MIchael

Travelled with partner
Disliked: Staff & service
This place for the price is adequate, ROOMS: very hard bed, nice bathroom, nice terrace with view. FOOD: Buffet food was average, what you would expect from a buffet. A few protein items were cold and not kept to temp. SERVICE: This was the most disappointing part of the stay. RESORT: looks nice, nice pool, beach is clean. We normally stay at the Moon Palace that is x2 the cost, but gives a very good baseline what an all inclusive resort should feel like.
Stayed 2 nights in Mar 2025

2/10 Terrible

Veronica, Petaluma

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon my arrival at your establishment, I encountered an unexpected delay as the room was not ready for three hours past the agreed-upon check-in time. Due to this significant inconvenience and the inability to access the room in a timely manner, My mom was feeling sick due high blood pressure she need a place to rest I made the decision to seek accommodation elsewhere. I recall informing the receptionist of our situation during our interaction, and she assured me that the matter was recorded. It is disappointing to see that the resolution provided does not align with the expectations set during our conversation. Yes we had access to the Restaurant we didn’t want to eat on that moment. As a result, I am requesting a refund for the reservation in question. I understand that unforeseen circumstances can arise in the hospitality industry; however, I believe that a delay of such magnitude warrants a refund as the service provided did not meet the expected standard. Expedia is telling me that you guys refuse to give me refund. In light of this situation, I must inform you that I will be escalating this matter further by submitting a formal complaint to the Secretaria Federal del Consumidor in Mexico City. It is imperative that such practices are not overlooked, as it is unfair to take advantage of guests in this manner. Such behavior cannot be condoned, and it is crucial that guest satisfaction and fair treatment are upheld in the hospitality industry. Sincerely,  Veronica. 
Stayed 1 night in Feb 2025

2/10 Terrible

Guillermo

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, property conditions & facilities
The beach was very dirty and the swimming pool as well .
Stayed 4 nights in Feb 2025

2/10 Terrible

Laura

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
My husband and toddler got food poisoning. They closed the buffet at the Grand Oasis Palm to clean it. The 4 days we were there we never got chairs at the beach. Shade was hard to come by. We had a hard time eating by the end of our stay because of getting sick. Near the ferry. Sens and Grand Oasis Palm are the same building. The employees worked hard but many seemed unhappy.
Stayed 4 nights in Feb 2025

4/10 Poor

Margaret

Travelled with family
Liked: Staff & service
This property was much better for families than adults, despite the adult only spots. Several restaurants were closed on one of our days there. And getting a reservation was difficult on the days of. Renting a beach bed was also difficult and extra cost. The staff was very nice, friendly and trying to make the stay enjoyable Limited beach walking- only about 1 mile due to location.
Stayed 3 nights in Feb 2025

4/10 Poor

Cristina

Travelled with family and small children
Disliked: Property conditions & facilities
To begin I didnt like the fact that I booked and payed for the Grand Oasis Palm building and got put on The Sens Cancún building. I didnt become aware of it until my first night at resort around midnight. It was not what I expected and I was not satisfied.
Stayed 2 nights in Feb 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Feb 2025

8/10 Good

Mariana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the ferry for Isla Mujeres
Stayed 5 nights in Feb 2025

6/10 Okay

Helda, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our reservation was for Ocean Palm Hotel. On arrival, we were checked in at the adjacent property Ocean Sens. Supposedly an upgrade. Our room was very spacious and clean, basic furniture, nice balcony with a jacuzzi. Problem was the bad weather, really strong winds affecting the balcony door that did not fit well and the noise all night was terrible. Nobody ever came to fix it. Both properties are huge with a lot of guests. Small beach and no enough chairs. No chairs of any kind around the pool. Several restaurants always very busy. Buffet restaurant smelled bad and had very low quality food. Food a little better on the reserved restaurants but really difficult to get a reservation. Excellent Michael Jackson show. This hotels are best for families with a restricted budget.
Stayed 5 nights in Feb 2025

8/10 Good

Sophia

Liked: Cleanliness, staff & service
Stayed 9 nights in Feb 2025

6/10 Okay

Elida

Stayed 4 nights in Feb 2025

8/10 Good

Kimberly

Liked: Cleanliness, staff & service
It was a beautiful resort, all Sens/Palms staff were so friendly, helpful, and made our stay even better. Property was in a scenic area of Cancun. Would definitely return
Stayed 6 nights in Feb 2025

2/10 Terrible

Joyce

Stayed 5 nights in Feb 2025

10/10 Excellent

Viraj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice family friendly resort. Beach is very accessible. The food was good. Would definitely recommend dining at cocoa. Service was impressive and food was delicious.
Stayed 3 nights in Feb 2025

8/10 Good

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great selection of restaurants but they use their own personal app to book into á la carte suppers. When submitting your requests it may take hours to get either a confirmation or refusal of request. The application has no push notifications so you do not see when you have received a message back unless you have the app constantly open. I suggest opening a chat and speaking directly to an associate that can see what reservations are still available for the day Our room was overlooking the lagoon and road which could be noisy at times thru the closed patio door due to traffic passing at all times of the day. We could also often hear our next door neighbor's conversations while in our room, which although we didn’t mind, made for less privacy.
Stayed 5 nights in Feb 2025

8/10 Good

Jacqueline

Stayed 7 nights in Feb 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool
Stayed 2 nights in Feb 2025

10/10 Excellent

Joe Ray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Kids Had A Great Time! Nice Hotel & Friendly Staff!!
Stayed 4 nights in Feb 2025

2/10 Terrible

Rosa Pichardo

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Waste of money, the rooms and entire hotel not clean at all, smells terrible, the food is nasty.
Stayed 3 nights in Feb 2025

8/10 Good

Maciej Mateusz

Stayed 7 nights in Feb 2025

10/10 Excellent

Martin Arriaga

Liked: Cleanliness, staff & service, property conditions & facilities
I like the place I been visiting few times and always have good memories
Stayed 9 nights in Jan 2025