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Sandos Cancún All Inclusive - Adults Only

4.5 star property
4.5-star beachfront property near Delfines Beach

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Photo gallery for Sandos Cancún All Inclusive - Adults Only

Breakfast meal
Property video
Caribe Suite
3 outdoor pools, pool umbrellas, sun loungers
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • All-inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Cancun, QROO
  • Place, Ballenas Beach
    ‪3 min walk‬
  • Place, Aquaworld
    ‪13 min walk‬
  • Place, La Isla Shopping Mall
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Balcony Deluxe Room

Balcony Deluxe Room

Balcony Deluxe Room

8.0 out of 10
Very good
(119 reviews)
  • Partial ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Sandos Suite

Sandos Suite

Sandos Suite

8.8 out of 10
Excellent
(9 reviews)
  • Partial ocean view
  • 74 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Laguna suite

Laguna suite

Laguna suite

9.4 out of 10
Exceptional
(9 reviews)
  • Lagoon view
  • 84 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Caribe Suite

Caribe Suite

Caribe Suite

7.0 out of 10
Good
(4 reviews)
  • Sea view
  • 108 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Deluxe room

Deluxe room

Deluxe room

8.4 out of 10
Very good
(120 reviews)
  • Partial ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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About the area

Cancun

Beachfront retreat .Your stay at this Zona Hotelera property places you within 3 miles (5 km) of La Isla Shopping Mall and Delfines Beach. Also, El Rey Ruins is within 3 miles (5 km) and Cancun Convention Center is within 6 miles (10 km).

What's nearby

  • Ballenas Beach - 3 min walk - 0.3 km
  • Aquaworld - 13 min walk - 1.1 km
  • Kukulcan Plaza Shopping Mall - 15 min walk - 1.3 km
  • Hotel Zone Beaches - 2 min drive - 1.8 km
  • La Isla Shopping Mall - 3 min drive - 2.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Nebbiolo - ‬2 min walk
  • ‪Club 91 Lounge - ‬9 min walk
  • ‪Cafetto - ‬7 min walk
  • ‪Restaurante Zen - ‬7 min walk
  • ‪La Madalena - ‬7 min walk

About this property

Sandos Cancún All Inclusive - Adults Only

4.5-star beachfront property near Delfines Beach
Sandos Cancún All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Cool off in one of the 3 outdoor swimming pools at Sandos Cancún All Inclusive - Adults Only, and enjoy amenities like a health club and a hot tub.

There are 5 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a steam room, a garden, and a terrace. Self parking is free. A complete renovation of Sandos Cancún All Inclusive - Adults Only was completed in 2017.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 1 building
  • 213 guestrooms or units
  • 8 levels
  • 5 dining venues
  • 2 bars or lounges
  • 6254 sq ft of conference space
  • 581 sq m of conference space
  • Built in 1998
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
Sandos Cancún All Inclusive - Adults Only offers 213 accommodations with free minibar items and laptop-compatible safes. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 5 restaurants
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Health club
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch smart TV with cable channels
  • iPod dock

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sandos Cancún All Inclusive - Adults Only

Children and extra beds

  • This property welcomes adults only.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 79.20 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

The Sandos Cancun Hotel will become an adults-only hotel for those over 18 years of age starting January 1, 2025.
Property Registration Number 005-007-006265/2025

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv

Sandos Cancún All Inclusive - Adults Only Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1048 out of 2210 reviews
Rating 8 - Good. 526 out of 2210 reviews
Rating 6 - Okay. 363 out of 2210 reviews
Rating 4 - Poor. 149 out of 2210 reviews
Rating 2 - Terrible. 124 out of 2210 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

George

Travelled with partner
Yes
Stayed 3 nights in Feb 2026

10/10 Excellent

Celina Navarro de

Everything excellent
Stayed 5 nights in Jan 2026

8/10 Good

STEPHEN, East Greenwich

Stayed 4 nights in Dec 2025

10/10 Excellent

Michael

Stayed 7 nights in Nov 2025

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was perfect for a couples getaway! The pools were stunning along with the crystal blue water. The drinks were great and food was good for the most part.
Stayed 3 nights in Aug 2025

8/10 Good

Donte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2025

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, have stayed there twice now.
Stayed 6 nights in Nov 2025

10/10 Excellent

Zahra

Stayed 3 nights in Nov 2025

2/10 Terrible

Glenda, Surprise

Travelled with partner
Liked: Cleanliness
The room was perfect along with the service in the restaurants and bars. what threw us off is that in order to have certain liquors you have to be a member of their "Royal Elite", they advertise the property as all inclusive, that is not all inclusive. We will never stay there again. We have been to Cancun several times, and neve came across something like this in any of the resort we stayed in the past.
Stayed 6 nights in Oct 2025

10/10 Excellent

DeAndre

Stayed 3 nights in Oct 2025

8/10 Good

David Frederick

Travelled with family
Liked: Cleanliness
Comfortable beds and good service
Stayed 4 nights in Nov 2025

6/10 Okay

Jeffery

Stayed 5 nights in Nov 2025

8/10 Good

Oxana

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Finally got around to writing this review! My friends and I stayed at Sandos in Cancun from November 4th to 8th, and I just had to share our experience. I’ve been to Cancun many times — I truly love this place. But this was my first time staying at this particular hotel. To be honest, at first, I was ready to write a very negative review because the hotel turned out to be a bit different from what I expected. It’s definitely not new anymore and has quite a few flaws. But everything completely changed when the manager, Stefano Rayo, paid attention to our complaints… He turned out to be some kind of magician! Initially, we received a free room upgrade since I have Platinum membership with Expedia, but there was no hot water in the shower — we had to take cold showers even though we reported it several times. The issue wasn’t resolved… until Stefano found out about our problem. He gave us another, even better room with hot water! And his attitude toward us was simply outstanding — very respectful, polite, and professional. We truly felt like queens! 👑 We’re so grateful to him for doing everything possible to make our stay comfortable. Thanks to Stefano, our opinion about the hotel completely changed! We’d also like to mention Esdras, our waiter — he was always kind, friendly, and polite. Thank you! Overall, most of the hotel staff were nice and courteous, with just a few exceptions. In the end, our vacation turned out to be wonderful and full of fun!
Stayed 4 nights in Oct 2025

10/10 Excellent

Suhani

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing. Have 0 complaints
Stayed 3 nights in Nov 2025

2/10 Terrible

Ahmad

Stayed 2 nights in Nov 2025

4/10 Poor

Manuel Moran

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Best beach I have seen in Cancun by far. The property was poorly maintained (old worn out furniture, chipped paint, moldy smell, pool water had paint chips and cigarette buds) staff was not helpful with questions kept getting the run around. Dinner reservations were a nightmare. Food was cold and buffet was not the best. I can say room service was great and dinner at the masquerade was fantastic. No nightlife entertainment and the activities are minimal.
Stayed 5 nights in Oct 2025

6/10 Okay

Amy L

Food was awful. Buffet was cold or dried out. Service was average at best in restaurants. The adults only crowd was loud w party music, not relaxing or peaceful. Not enough seats at pool or on beach. Massage, room service staff and housekeeping staff were wonderful. Sauna in spa broke, hot tub dirty and needed cleaned. OVERALL GREAT LOCATION, would not recommend for adults looking for peace & quiet to relax.
Stayed 5 nights in Oct 2025

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a vacation. All the staff were really amazing specially the animation crew with a lot of fun activities.
Stayed 3 nights in Oct 2025

10/10 Excellent

Adnan, calgary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spacious , clean . Good variety of food and restaurants , friendly staff and very good entertainment . Lots of space in the pool and the beach was great .
Stayed 9 nights in Oct 2025

10/10 Excellent

David Denis

Stayed 6 nights in Oct 2025

10/10 Excellent

Christopher

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at sandos Cancun for our honeymoon and we loved it. This was our first time at an all inclusive resort and it was completely worth it! The staff were very friendly and attentive. There was a pool party everyday and it was super fun! There were also parties and shows every night, very cool and fun! It felt like a dream, especially after getting married to the love of my life!
Stayed 4 nights in Oct 2025

10/10 Excellent

Alita

Stayed 7 nights in Oct 2025

6/10 Okay

Miguel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Place seemed under staffed.
Stayed 3 nights in Oct 2025

10/10 Excellent

Akilah

Stayed 4 nights in Oct 2025

2/10 Terrible

Kwok

Travelled with partner
The bed spring was very bad. The ceiling of the bathroom was leaking water and eventually part of it fell down. I was unable to take a shower during that day. It took a day before they exchanged a new room for me. It was not a good experiment.
Stayed 4 nights in Oct 2025