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Sandos Cancún All Inclusive - Adults Only

4.5 star property
4.5-star beachfront property near Delfines Beach

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Photo gallery for Sandos Cancún All Inclusive - Adults Only

Breakfast meal
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5 restaurants, breakfast, lunch, dinner served; international cuisine
5 restaurants, breakfast, lunch, dinner served; international cuisine
3 outdoor pools, pool umbrellas, sun loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • All-inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Cancun, QROO
  • Place, Ballenas Beach
    ‪3 min walk‬
  • Place, Aquaworld
    ‪13 min walk‬
  • Place, La Isla Shopping Mall
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Balcony Deluxe Room

Balcony Deluxe Room

Balcony Deluxe Room

8.0 out of 10
Very good
(118 reviews)
  • 42 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Partial ocean view

View all photos for Sandos Suite

Sandos Suite

Sandos Suite

8.8 out of 10
Excellent
(9 reviews)
  • 74 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Partial ocean view

View all photos for Laguna suite

Laguna suite

Laguna suite

9.4 out of 10
Exceptional
(9 reviews)
  • 84 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Lagoon view

View all photos for Caribe Suite

Caribe Suite

Caribe Suite

7.0 out of 10
Good
(4 reviews)
  • 108 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed
  • Sea view

View all photos for Deluxe room

Deluxe room

Deluxe room

8.4 out of 10
Very good
(118 reviews)
  • 42 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Partial ocean view

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About the area

Cancun

Beachfront retreat .Your stay at this Zona Hotelera property places you within 3 miles (5 km) of La Isla Shopping Mall and Delfines Beach. Also, El Rey Ruins is within 3 miles (5 km) and Cancun Convention Center is within 6 miles (10 km).

What's nearby

  • Ballenas Beach - 3 min walk - 0.3 km
  • Aquaworld - 13 min walk - 1.1 km
  • Kukulcan Plaza Shopping Mall - 15 min walk - 1.3 km
  • Hotel Zone Beaches - 2 min drive - 1.8 km
  • La Isla Shopping Mall - 3 min drive - 2.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Nebbiolo - ‬2 min walk
  • ‪Club 91 Lounge - ‬9 min walk
  • ‪Restaurante Zen - ‬7 min walk
  • ‪La Madalena - ‬7 min walk
  • ‪Cafetto - ‬7 min walk

About this property

Sandos Cancún All Inclusive - Adults Only

4.5-star beachfront property near Delfines Beach
Sandos Cancún All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Cool off in one of the 3 outdoor swimming pools at Sandos Cancún All Inclusive - Adults Only, and enjoy amenities like a health club and a hot tub.

There are 5 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a steam room, a garden, and a terrace. Self parking is free. A complete renovation of Sandos Cancún All Inclusive - Adults Only was completed in 2017.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 1 building
  • 213 guestrooms or units
  • 8 levels
  • 5 dining venues
  • 2 bars or lounges
  • 6254 sq ft of conference space
  • 581 sq m of conference space
  • Built in 1998
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
Sandos Cancún All Inclusive - Adults Only offers 213 accommodations with free minibar items and laptop-compatible safes. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 5 restaurants
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Health club
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch smart TV with cable channels
  • iPod dock

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sandos Cancún All Inclusive - Adults Only

Children and extra beds

  • This property welcomes adults only.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 79.20 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

The Sandos Cancun Hotel will become an adults-only hotel for those over 18 years of age starting January 1, 2025.
Property Registration Number 005-007-006265/2025

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv

Sandos Cancún All Inclusive - Adults Only Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1054 out of 2228 reviews
Rating 8 - Good. 532 out of 2228 reviews
Rating 6 - Okay. 366 out of 2228 reviews
Rating 4 - Poor. 149 out of 2228 reviews
Rating 2 - Terrible. 127 out of 2228 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Celina Navarro de

Everything excellent
Stayed 5 nights in Jan 2026

8/10 Good

STEPHEN, East Greenwich

Stayed 4 nights in Dec 2025

10/10 Excellent

Michael

Stayed 7 nights in Nov 2025

10/10 Excellent

Shereese

Travelled with group
Liked: Cleanliness, property conditions & facilities
Room and staff were excellent!
Stayed 4 nights in Oct 2025

10/10 Excellent

Neha

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stunning view and east access from the airport
Stayed 4 nights in Oct 2025

4/10 Poor

Cuauhtemoc

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is definitely NOT what is advertised in Expedia . This was my second time in Cancun on a different resort but for sure will never come back to this place ! The attitude and attention is terrible! Do not book with Sandos Cancun waste of money !
Stayed 3 nights in Oct 2025

10/10 Excellent

Okehelem

Travelled with partner
Liked: Cleanliness, staff & service
Beach view and pools were pleasant and fun however the property needs to be upgraded. Air conditioning water was leaking in my room,You see crack on the walls by the balcony.
Stayed 4 nights in Oct 2025

6/10 Okay

Jessica

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The stay was just okay nothing to rave about the buffet was terrible. I got a massage and facial it was horrible!!!!! It wasn’t a real massage the lady just rubbed oil on me and put a mask on my face that’s it just the mask then she washes out a complete waist of money. The view was beautiful and the pool was pretty overall 10/10 do not recommend it’s not a resort it’s a small hotel
Stayed 5 nights in Oct 2025

6/10 Okay

Zedena Marie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Entertainment staff was great. Too many areas that are only open to members and not regular people.
Stayed 4 nights in Oct 2025

8/10 Good

rudraani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice and professional. The cleanness was good. Beach view is beautiful. The pool is nice.
Stayed 5 nights in Oct 2025

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beach was beautiful but the resort is in need of updates. The staff were great but limited food options. What was available was excellent.
Stayed 4 nights in Oct 2025

6/10 Okay

Stephanie A

Stayed 8 nights in Oct 2025

10/10 Excellent

Fortunata

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is lovely and staffs friendly and attentive
Room with a nice view!
Stayed 3 nights in Oct 2025

8/10 Good

Amanda roush

Travelled with partner
Liked: Staff & service
We were not happy with the housekeeping situation when we had any kind of issues they looked at us like we were the problem not good customer service at all, especially when we're the ones paying their paycheck
Stayed 5 nights in Jun 2025

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not ever book with this hotel the food was I don’t even know how to describe it. My husband got food poisoning and the staff is so unfriendly. I even asked to pay extra for an ocean view room was told no didn’t even look. Got laughed at. Thus hotel was so bad I checked out 5 days early snd went to a much better resort. Do not ever book
Stayed 5 nights in Oct 2025

6/10 Okay

Julie Ann

Travelled with partner
Disliked: Staff & service
We arrived on a Friday afternoon and were not able to get into any of the “5” restaurants for dinner so we had the buffet and the food was OK, but the dining room was very warm with no air circulation. That evening there was no entertainment except in a small room in basement with hardly any seating, not to mention it was all in Spanish . The next night was my birthday and once again no reservations available. Come to find out, ONLY TWO OF THE FIVE RESTAURANTS ARE OPEN EACH NIGHT. Also discovered that they were short staffed for cooks to provide reservations to a lot of people. Our third and last evening we tried to get a reservation and was told to check back with concierge at 4 pm, and at that time were told NO reservations available. This was very unsatisfactory considering how much we paid. The service was terrible in the buffet area and also the outside restaurant. No one acknowledged for drinks, refills etc., and the food at outside restaurant took more than 20 minutes each time we ordered, with the exception of the last morning when I ordered a plain bagel and it never arrived until we were walking out the door. The room was decent except the bedding was stained (comforter) and there was mold growing in the bathroom. Unfortunately, We will not be visiting this resort again. However, the beach was beautiful
Stayed 3 nights in Oct 2025

10/10 Excellent

Kathryn, Lawrenceburg

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Will definitely return again. Staff was very friendly and the food options were great. We loved the pizza by the pool.
Stayed 4 nights in Oct 2025

4/10 Poor

Jan

Liked: Cleanliness, staff & service
Sandos Cancun. This hotel needs some remodeling, some electrical issues fixed and a whole revamp of their menus. My room had 2 bdrs and 1 of the bedrooms stayed hot thecwhole time we were there. Maintenace had to be called, the lights flickerng, and the tv stop working.
Stayed 3 nights in Oct 2025

6/10 Okay

Jose Hugo

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Resort was very quiet with no fun activities. Even the night shows were not very interesting and the venue was very small so not very inviting. All the restaurants were some how booked even before we got there. We couldn’t do any reservations we were stuck with the buffet only which was not that great. No swim up bar at and adult resort is pretty lame.
Stayed 3 nights in Oct 2025

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the view was amazing, the food delicious and everything really good! just need a little more clean in the room because the mirror in the entrance of the suite was dirty but the rest of the suite looks good! the shower on the king room was not working with hot water but its ok! the time there was great
Stayed 2 nights in Oct 2025

8/10 Good

Nahum V.

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, housekeeping does an excellent job, those ladies are very nice and friendly. The place is nice swimming pools are clean and very well maintained. I like the activities around the swimming pools. Give you a good cheerful mood. My only concern is the staff in the restaurant, they kind of slack in service. The only one the truly make you feel welcome is Freddy, he’s the BEST!! Concierge, Avril. Was very nice also and the bellboy on my day of check out. I don’t remember his name, but, he was very helpful and help me with a smile. They need to improve the food, something more , like authentic Mexican food, I personally, would love if they had a Mexican restaurant in the resort.
Stayed 4 nights in Oct 2025

2/10 Terrible

savitri

Travelled with group
Disliked: Cleanliness, property conditions & facilities
I’ve stayed at many all-inclusive resorts, and this has been one of the most disappointing experiences I’ve ever had. The food — especially at the buffet — was truly terrible. The taste, texture, and overall quality are nowhere near what you’d expect from a so-called 5-star resort. Bland, poorly prepared, and repetitive. The only saving grace was Rogelio, one of the bartenders. He made the most incredible passionfruit martini and was genuinely kind and professional. He deserves five stars — the resort, however, does not. What really made me uncomfortable was the lack of safety and care. In the middle of the night, five security guards came banging on our door for no apparent reason. It was frightening and completely unacceptable. We asked to change rooms, and while they accommodated the move, staff were extremely uncaring about how shaken we were. Despite being a small resort, it was nearly impossible to get restaurant reservations. The service overall was cold and disorganized, far below expectations for this price point and rating. I don’t normally leave negative reviews, but this was not a relaxing or safe vacation, and I would not return.
Stayed 4 nights in Oct 2025

8/10 Good

Darien

Travelled with partner
Liked: Cleanliness, staff & service
Pros: room service 100% all day any day BUT each time our food came out different then the first time we had it Bar was quick and friendly and accurate Easy and quick to get to the beach Pool was nice BUT the tub part isn’t very warm compared to the pool Nice staff Restaurant by the pool for breakfast was amazing Cons: AC isn’t very cold (at-least in our room) Shower head leaked and the door to the shower door wouldn’t full close Restaurant and major bar was close The actual hot tub (in the spa was closed) Buffet wasn’t very good. It wasn’t crazy big but decent Italian restaurant was meh not really for me personally The is coming from a couple who took a 5 day honeymoon. We are from the Midwest but this is OUR HONEST REVIEW!!!!
Stayed 4 nights in Oct 2025

10/10 Excellent

America

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality was amazing would definitely recommend!
Stayed 3 nights in Oct 2025

8/10 Good

Phillip

Stayed 4 nights in Oct 2025