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Sun Palace Couples Only All Inclusive
Blvd Kukulcan Km 20 Hotel Zone,
Cancun,
QROO
1-855-887-0424
Enter your dates to see prices
Sun Palace Couples Only All Inclusive
4.0 out of 5.0
"The food here is the best I've had at any resort in Mexico. The steaks are absolutely amazing !!!!!!!!! " More
Points Of Interest
Enter dates to see availability
Hotel Description
Beachfront retreat
Your stay at this Zona Hotelera property places you within 2 miles (3 km) of Delfines Beach and El Rey Ruins. Aquaworld and Maya Cancun Museum are also within 3 miles (5 km).
All-inclusive
A full-service spa, 4 restaurants, and 2 outdoor pools are all featured at this smoke-free property. Traveling on business? Take advantage of the business center and free WiFi in public areas. Relax with a drink at one of the 2 poolside bars and enjoy free perks like full breakfast and free self parking.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 252 guestrooms also offer free WiFi and free minibar items. Flat-screen TVs come with satellite channels, and other amenities include balconies and 24-hour room service.
Sun Palace Couples Only All Inclusive ratings based on 73 Verified Reviews
Room cleanliness
5.0 out of 5.0
Service & staff
5.0 out of 5.0
Room comfort
4.5 out of 5.0
Hotel condition
4.5 out of 5.0
Guest reviews for Sun Palace Couples Only All Inclusive
We liked the location as it was slightly away from all the party scene yet it was still very much alive. Good for walks and for picture taking.
A perfect combination for us.
The resort was a bit dated but nice and clean. Rooms big and comfortable and so was the bed.
The staff was amazing. Going above and beyond to make sure you get what you want. Food was very good also.
A bit disappointed with the spa though and the choices given. I was looking for massage treatment (just a traditional Swedish massage) but it was not offered. We chose aromatherapy massage and it was ok just not want we wanted or what we were used to.
Also didn’t like the tricky way the resort is giving a hotel money credit. Yes you get a certain amount but you have to pay 16% extra when you choose to use the money.
Not a fan of that. But that’s just my opinion.
Other than that everything was great.
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Comment from Hotel Management
6 May 2019 by Sun Palace
Dear Guest, We are thrilled to read that you had an excellent and memorable getaway with us, please be sure that our guests’ comments are of extreme importance to us. We would like to follow up with the departments of the areas that we certainly need to improve and also to take a further look to the follow up provided to you. Please be sure that your satisfaction is our main goal.
The sun was blocked by the building by 5pm at the pool. It’s not that big of an issue, just that you weren’t able to spend as much time out at the pool while it was daylight. The property itself was amazing though.
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Comment from Hotel Management
20 Apr. 2019 by Sun Palace
Thank you so much for sharing your feedback, we all look forward to the opportunity of hosting you once more!
Absolutely amazing experience!!!! Great place. I enjoyed every minute of my stay.
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Comment from Hotel Management
21 Jan. 2019 by Sun Palace
Dear Guest, Thank you so much for sharing your feedback, we all look forward to the opportunity of hosting you once more!
Great hotel,...excellent staff !!!!!!!!
Pros:
Everything was amazing !!!!!
Cons:
Maybe more places to eat !
Location:
Great location, not far from downtown shops !
The food here is the best I've had at any resort in Mexico. The steaks are absolutely amazing !!!!!!!!!
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Comment from Hotel Management
23 Jul. 2018 by Sun Palace Cancun
Dear Wayland, For us, it is quite important to learn about our guest's experience and use this information for our improvement. Your satisfaction is our most valuable goal and we are always eager to discover how to serve you better and exceed all of your expectations. We are pleased to know you had an amazing time at Sun Palace, enjoying of our certified Angus beef steaks and our characteristic service. We hope to be honored with your visit once again soon. Cordially, Sun Palace Cancun
Be Pampered!
Pros:
The staff, amenities and the comfortable bed and jetted jacuzzi in the room. Everyone was friendly and eager to please. Also the stocked mini bar!
Cons:
Being the oldest hotel in the chain it could stand a little updatingl It is very clean but starting to look a little worn down/dated. Still lovely.
Location:
In the Hotel Zone in Cancun. You will need to take excursions to see Mexico itself, and there is a place where you can buy trips - snorkeling, ruins.
Our first time at an all inclusive and it was a great time. The staff was top notch, very friendly and accommodating. Anything you asked for they would try to get it for you. The couples massage at the spa was relaxing and professional. I recommend. The food and drink was plentiful and tasty, especially the chicken quesadilla at the snack bar. Delicious! How fun it was to be in the pool and swim up to the bar to order a drink. The breakfast buffet was incredibly varied, with traditional breakfast items and more interesting choices for the adventurous. The restaurants were all very good - steak, Thai, gourmet Mexican and Italian. The Italian restaurant was their "fancy" meal with everything from appetizer to dessert. The Parmesan cream soup was marvelous! Along with the food and drink there was entertainment, everything from magicians to Michael Jackson impersonator, to a fire show on the beach. Some were better than others, but all were enjoyable. In the Lobby Bar they had some very good singers and you could play fake Blackjack with staff members. Thank heaven it wasn't real money, the cards I was dealt! Every day, also, there was beach and pool volleyball, water aerobics, bingo, corn hole tournaments, etc. You have your choice to laze by the infinity pools or join in. Our favorite spot was by pool #2 where it was quiet and you looked out at the beach and palm trees and listened to the waves crashing as a waiter took your drink order. Aah.. I want to return.
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Comment from Hotel Management
9 Jun. 2018 by Sun Palace Cancun
Dear Linda, Thank you so much for choosing Sun Palace and most importantly, for taking the time to share your very kind feedback with us. We are truly pleased to learn you had such positive experience during your stay, your satisfaction is our most important goal. We are also glad to know you had a majestic culinary experience at all of our restaurants. We understand food is quite important during vacation and so we pay special attention to our meals, using ingredients of the highest quality to guarantee your satisfaction. We hope to have the chance to welcome you back again in a near future it will always be a pleasure to host you. Cordially, Sun Palace Cancun
Excellent accommodations, great personalities!
Pros:
The accommodations, peaceful environments, great elevators/multiple lounging areas, Spa/massage, and endless attention to the impeccable details!
Cons:
Can't think of anything that was not totally accommodating!
Location:
Parasailing, jet skiing, nightly events on the beach/property.
The accommodations were excellent (great design lines throughout), the personalities were fabulous and service was exceptional! Enjoyed the pools, the variety of restaurants, and the atmospheres were fantastic! Will certainly return and will recommend highly!
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Comment from Hotel Management
19 Apr. 2017 by Sun Palace Cancun
Dear Neicie, We truly appreciate your comments, thank you so much for choosing us! It is always rewarding to read about our guests experience, especially when they had an incredible pleasant time with us. Please come back soon! All the best, Sun Palace Cancun
very small pools, very limited sun exposure,
Pros:
NOT MUCH
Cons:
SEE ABOVE
Location:
none, too far away from the town.
the food was very limited,bad. they lied about resorts credits, the buffet was extremely limited and small portions and old veggies, the very basics of a regular salad, was not there to be find!!,poor quality staff, seating around the pool was extremely limited. I think they should change the name to sun chasers, since we had to move to catch the sun, the restaurants or lack of, were poorly staffed and managed, the food was very bad, limited amount of top shelf liquor. very poor and old shows at night. they try to get you spend more money and they keep on pushing for you to visit moon palace. the spa was a joke. I was given a bill for $280.00 after a "deep tissue massage". (which should have been included in the resort credits, causing me more stress to dispute the amount with my CC) I have traveled all of the Caribbean resorts all over the Caribbean, and never saw anything like this. the sand on the beach is coarse and full of broken shelves, very limited snacks. basically, you are treated as a dollar sign and not a guest. the pools were a joke, and extremely small, i think this hotel has about 400 rooms or more, and the so called pools were just enough for 50 people at best. the activities around the pool was very primitive. I gave them 1 star. EXTREMELY DISAPPOINTED
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Comment from Hotel Management
23 Feb. 2017 by Sun Palace Cancun
Dear Danny, Thank you for choosing Sun Palace. It is with great concern we read your review as this is not the perception our guests usually have about our incredible Sun Palace. We work under high quality standards and all of our staff is highly trained and devoted to their job. We are very sorry about your perception and of course, apologize for the inconveniences it may have caused during your stay. Kind regards, Sun Palace Team
AMAZING VACATION!! CAN'T GO WRONG WITH SUN PALACE
Pros:
EVERYTHING
Cons:
ADD A DIET 7UP/DIET SPRITE OPTION AS MIXERS FOR COCKTAILS.
Location:
WE NEVER LEFT THE RESORT.....THERE WAS NO REASON TO!
THIS IS THE FIRST ONLINE REVIEW I'VE EVER WRITTEN, BUT FELT COMPELLED TO DO SO BECAUSE THIS HOTEL IS AMAZING!!!! I LOOKED AT MANY HOTELS ONLINE AND READ THE REVIEWS, AND SETTLED ON SUN PALACE. OUR EXPERIENCE HERE FAR EXCEEDED OUR EXPECTATIONS.
WE LOVE OUR KIDS, BUT WHEN THEY'RE NOT WITH US ON VACATION IT'S GREAT NOT TO HAVE TO SEE/LISTEN TO OTHER PEOPLE'S KIDS.
FROM THE MOMENT WE WALKED IN, THE ENTIRE STAFF WENT OUT OF THEIR WAY TO MAKE US HAPPY.
THE DRINKS WERE GREAT, SERVICE WAS QUICK, AND ALWAYS WITH A SMILE AND "IT'S MY PLEASURE".
WE WERE CONCERNED ABOUT THE FOOD QUALITY, BUT IT TOTALLY BLEW US AWAY. EVERY MEAL WAS GREAT, AND THERE ARE NO UPCHARGES FOR FOOD. I HAD A GIANT RIBEYE THE FIRST NIGHT, COOKED A PERFECT MEDIUM RARE. OTHER NIGHTS I HAD LAMB CHOPS AND STEAK. THE PRESENTATION AND QUALITY OF THE FOOD WAS AMAZING.
I HAVE A TERRIBLE ALLERGY TO FISH, AND THE STAFF WENT OUT OF THEIR WAY TO ENSURE THAT MY FOOD WAS SAFE, AND I FELT I REALLY DIDN'T HAVE TO WORRY ABOUT IT.
THE BEACH IS CLEAN AND AWAY FROM HUSTLE AND BUSTLE OF THE REST OF THE BEACH STRIP.
EVEN THE FOOD AT THE BUFFETT WAS EXCELLENT, NOT YOUR STANDARD DEEP FRIED GARBAGE. EGGS AND PANCAKES, ETC. COOKED TO ORDER.
DON'T FORGET TO CHECK OUT THE VAPOR STEAM ROOM AND HOT TUB IN THE SPA AREA. IT'S INCLUDED IN THE RATES, BUT HARD TO FIND AS IT'S IN THE SPA AREA...JUST ASK AND THEY'LL FIT YOU IN AS AVAILABLE.
WE FOUND THE RESORT CREDITS TO BE EASY TO USE, NO TRICKERY LIKE SOME OTHER PEOPLE NOTED.
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Comment from Hotel Management
12 Jan. 2017 by Sun Palace Cancun
Dear Rob, Thank you so much for your review. We're delighted by your words and will definitely keep working hard to make sure your next stay is even better as providing you an exceptional vacation time is our main goal. Thank you so much for the confidence, please be sure we will be honored to host you again at Sun Palace. Kind regards, Sun Palace Team
Not as good as it used to be.
Pros:
The food is great, the beach is clean, chairs always available. Rest of staff was amazing- servers, bartenders. Upgrade to a ocean view-worth it.
Cons:
The resort credit seems very bait and switch. The front desk/excursion staff needs retraining and processes improved.
Location:
Tons of things to do nearby. Easy to get to downtown via bus or taxi.
We have stayed with Palace Resorts 7 times. This was our third stay at Sun Palace. It is certainly showing it's age, but they seemed to be working in various areas throughout our stay with projects and painting that did not interfere with our stay Cons: Resort credit is not what it seems. The Palace Resort App shows over a dozen excursions that you can take with your resort credit and the ones that are excluded from the resort credit are clearly marked. Upon arrival we were told that the app was wrong and there are really just 4 excursions you can take with the resort credit and the employee, Martin, who was helping us, didn't recommend 2 of them. This employee also was incredibly rude and actually stormed away from the desk when we pointed the app out to him. We also were told on numerous occasions that our room would be ready in 15 minutes, then another 15 minutes, then another 15 minutes. When we finally asked to be switched to a room that was ready, it was not clean when we entered the room. They were just getting started cleaning it from last guests. Also, you have to put a credit card on file for incidentals. They said ours declined, we called our card company and they said their charge went through with no issues. We only turned on one card for international travel, so we used my relatives card as the one on file, but upon check out, of course, they didn't have that card on file either.
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Amazing!!!!
The food was amazing!!! The staff was very attentive and friendly. Very nice hotel. Clean. This was my second trip to Cancun and both times I stayed at Sun Palace. I wouldn't stay anywhere else. I'm a food lover and since I know the food is amazing at Sun Palace, I wouldn't take the chance of staying anywhere else and hoping for the best.
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About the Sun Palace Couples Only All Inclusive
Location Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO 77500Renovations + Closures
This property is undergoing renovations from 27 May 2019 to 29 February 2020 (completion date subject to change).
During renovations, the property will make every effort to minimize noise and disturbance.
All-inclusive Details
- Laundry/dry cleaning services not included
- All available beverages included
- Taxes included
- 24-hour room service
- Spa/beauty facilities and services not included
- Activities/services from independent operators not included
- Gratuities included
- Transportation to offsite activities not included
- Offsite tours not included
- All non-motorized water sports included
- All food and beverages included
Property Features
Sun Palace Couples Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sun Palace Couples Only All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, an indoor pool, and a spa tub. There are 4 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. There's an onsite business center. A fitness center, a sauna, and a terrace are also featured at the eco-friendly Sun Palace Couples Only All Inclusive. You'll have access to the outdoor pool at a partner property. Self parking is free. This 4-star Cancun property is smoke free.
- 252 guestrooms or units
- 8 levels
- 9 buildings
- 4 dining venues
- 2 bars by the pool
- 3 bars or lounges
- Full breakfast (free)
- Swim-up bar
- Coffee shop
- Business facilities
- Conference space
- Dry cleaning
- Front desk (24 hours)
- Express check-in
- Express check-out
- Staff is multilingual
- Storage area for luggage
- Tour and ticket information
- Concierge
- Terrace
- Gift shop
- Beauty salon
- ATM
- Onsite shopping
- Bellhop
- Elevator
- No smoking on site
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired Internet
Parking
Free self parking
Transport
- Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (13.1 km / 8.2 mi)
- Parking: Free self parking
Room Amenities
Sun Palace Couples Only All Inclusive offers 252 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
- Private balcony
- Jetted tub
- Stocked minibar (free)
- In-room dining (24 hours)
- Flat-screen television
- Satellite channels
- Premium channels
- Coffee maker
- Separate shower and tub
- Housekeeping (daily)
- Local calls (free)
- Hair dryer
- Safe
- Bathrobes
- Slippers
- Toiletries (free)
- Iron and ironing board
- Blackout drapes
- Climate control (air conditioning)
- Ensuite bathroom
Food & Drink
Guests are served free full breakfast daily from 7 AM to 11:30 AM.
La Tratto - This restaurant specializes in Italian cuisine and serves dinner only.
Aurora - This buffet restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.
The Steak - This poolside seafood restaurant specializes in regional cuisine and serves dinner only.
Onsite venue #4 - This poolside bar serves light fare only. Guests can enjoy alfresco dining (weather permitting).
Onsite venue #5 - This lobby lounge serves breakfast and light fare.
24-hour room service is available.
Spa Services
- Massages on beach
- Manicures and pedicures
- Body wraps
- Body treatments
- Body scrubs
- Facial treatments
- Aromatherapy treatments
- Hydrotherapy treatments
- Massages
Hotel Policies
Check-in
- Check-in time ends at midnight
- Check-in time starts at 3 PM
- Minimum check-in age is 18
Check-out
- Check-out by noon
Payment types
Children and extra beds
- Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
Pets
- No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- No rollaway/extra beds available
- No cribs (infant beds) available
Hotel Names
- Sun Palace Couples All Inclusive All-inclusive property Cancun
- Sun Palace Couples All Inclusive All-inclusive property
- Sun Palace Couples All Inclusive Cancun
- Sun Palace Couples All Inclusive
- Sun Couples Inclusive inclusi
You should know
- Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
- Children 18 years old and younger aren't allowed at this property.
Awards & Affiliations
Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Promotions
Eat & Play All Palace Resorts Promotion
Book a stay now and your rate will access to the facilities and restaurants at the resort’s sister properties, including: Beach Palace Resort All Inclusive, Isla Mujeres Palace All Inclusive Resort, Moon Palace Golf & Spa Resort All Inclusive, Playacar Palace All Inclusive, and Cozumel Palace All Inclusive.
Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.
Unlimited Phone Calls Promotion
All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.
Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.
