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Your stay at this Zona Hotelera property places you within 2 miles (3 km) of Delfines Beach and El Rey Ruins. Aquaworld and Maya Cancun Museum are also within 3 miles (5 km).
A full-service spa, 4 restaurants, and 2 outdoor pools are all featured at this smoke-free property. Traveling on business? Take advantage of the business center and free WiFi in public areas. Relax with a drink at one of the 2 poolside bars and enjoy free perks like full breakfast and free self parking.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 252 guestrooms also offer free WiFi and free minibar items. Flat-screen TVs come with satellite channels, and other amenities include balconies and 24-hour room service.
Sun Palace Couples Only All Inclusive ratings based on 73 Verified Reviews
Guest reviews for Sun Palace Couples Only All Inclusive
6 May 2019 by Sun Palace
Dear Guest, We are thrilled to read that you had an excellent and memorable getaway with us, please be sure that our guests’ comments are of extreme importance to us. We would like to follow up with the departments of the areas that we certainly need to improve and also to take a further look to the follow up provided to you. Please be sure that your satisfaction is our main goal.
20 Apr. 2019 by Sun Palace
Thank you so much for sharing your feedback, we all look forward to the opportunity of hosting you once more!
21 Jan. 2019 by Sun Palace
Dear Guest, Thank you so much for sharing your feedback, we all look forward to the opportunity of hosting you once more!
Great hotel,...excellent staff !!!!!!!!
23 Jul. 2018 by Sun Palace Cancun
Dear Wayland, For us, it is quite important to learn about our guest's experience and use this information for our improvement. Your satisfaction is our most valuable goal and we are always eager to discover how to serve you better and exceed all of your expectations. We are pleased to know you had an amazing time at Sun Palace, enjoying of our certified Angus beef steaks and our characteristic service. We hope to be honored with your visit once again soon. Cordially, Sun Palace Cancun
9 Jun. 2018 by Sun Palace Cancun
Dear Linda, Thank you so much for choosing Sun Palace and most importantly, for taking the time to share your very kind feedback with us. We are truly pleased to learn you had such positive experience during your stay, your satisfaction is our most important goal. We are also glad to know you had a majestic culinary experience at all of our restaurants. We understand food is quite important during vacation and so we pay special attention to our meals, using ingredients of the highest quality to guarantee your satisfaction. We hope to have the chance to welcome you back again in a near future it will always be a pleasure to host you. Cordially, Sun Palace Cancun
Excellent accommodations, great personalities!
19 Apr. 2017 by Sun Palace Cancun
Dear Neicie, We truly appreciate your comments, thank you so much for choosing us! It is always rewarding to read about our guests experience, especially when they had an incredible pleasant time with us. Please come back soon! All the best, Sun Palace Cancun
very small pools, very limited sun exposure,
23 Feb. 2017 by Sun Palace Cancun
Dear Danny, Thank you for choosing Sun Palace. It is with great concern we read your review as this is not the perception our guests usually have about our incredible Sun Palace. We work under high quality standards and all of our staff is highly trained and devoted to their job. We are very sorry about your perception and of course, apologize for the inconveniences it may have caused during your stay. Kind regards, Sun Palace Team
AMAZING VACATION!! CAN'T GO WRONG WITH SUN PALACE
12 Jan. 2017 by Sun Palace Cancun
Dear Rob, Thank you so much for your review. We're delighted by your words and will definitely keep working hard to make sure your next stay is even better as providing you an exceptional vacation time is our main goal. Thank you so much for the confidence, please be sure we will be honored to host you again at Sun Palace. Kind regards, Sun Palace Team
Not as good as it used to be.
About the Sun Palace Couples Only All InclusiveLocation Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO 77500
Renovations + Closures
This property is undergoing renovations from 27 May 2019 to 29 February 2020 (completion date subject to change).
During renovations, the property will make every effort to minimize noise and disturbance.
- Laundry/dry cleaning services not included
- All available beverages included
- Taxes included
- 24-hour room service
- Spa/beauty facilities and services not included
- Activities/services from independent operators not included
- Gratuities included
- Transportation to offsite activities not included
- Offsite tours not included
- All non-motorized water sports included
- All food and beverages included
Sun Palace Couples Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sun Palace Couples Only All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, an indoor pool, and a spa tub. There are 4 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. There's an onsite business center. A fitness center, a sauna, and a terrace are also featured at the eco-friendly Sun Palace Couples Only All Inclusive. You'll have access to the outdoor pool at a partner property. Self parking is free. This 4-star Cancun property is smoke free.
- 252 guestrooms or units
- 8 levels
- 9 buildings
- 4 dining venues
- 2 bars by the pool
- 3 bars or lounges
- Full breakfast (free)
- Swim-up bar
- Coffee shop
- Business facilities
- Conference space
- Dry cleaning
- Front desk (24 hours)
- Express check-in
- Express check-out
- Staff is multilingual
- Storage area for luggage
- Tour and ticket information
- Gift shop
- Beauty salon
- Onsite shopping
- No smoking on site
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired Internet
Free self parking
- Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (13.1 km / 8.2 mi)
- Parking: Free self parking
Sun Palace Couples Only All Inclusive offers 252 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
- Private balcony
- Jetted tub
- Stocked minibar (free)
- In-room dining (24 hours)
- Flat-screen television
- Satellite channels
- Premium channels
- Coffee maker
- Separate shower and tub
- Housekeeping (daily)
- Local calls (free)
- Hair dryer
- Toiletries (free)
- Iron and ironing board
- Blackout drapes
- Climate control (air conditioning)
- Ensuite bathroom
Food & Drink
Guests are served free full breakfast daily from 7 AM to 11:30 AM.
La Tratto - This restaurant specializes in Italian cuisine and serves dinner only.
Aurora - This buffet restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.
The Steak - This poolside seafood restaurant specializes in regional cuisine and serves dinner only.
Onsite venue #4 - This poolside bar serves light fare only. Guests can enjoy alfresco dining (weather permitting).
Onsite venue #5 - This lobby lounge serves breakfast and light fare.
24-hour room service is available.
- Massages on beach
- Manicures and pedicures
- Body wraps
- Body treatments
- Body scrubs
- Facial treatments
- Aromatherapy treatments
- Hydrotherapy treatments
- Check-in time ends at midnight
- Check-in time starts at 3 PM
- Minimum check-in age is 18
- Check-out by noon
Children and extra beds
- Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
- No pets allowed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- No rollaway/extra beds available
- No cribs (infant beds) available
- Sun Palace Couples All Inclusive All-inclusive property Cancun
- Sun Palace Couples All Inclusive All-inclusive property
- Sun Palace Couples All Inclusive Cancun
- Sun Palace Couples All Inclusive
- Sun Couples Inclusive inclusi
You should know
- Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
- Children 18 years old and younger aren't allowed at this property.
Awards & Affiliations
Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Eat & Play All Palace Resorts Promotion
Book a stay now and your rate will access to the facilities and restaurants at the resort’s sister properties, including: Beach Palace Resort All Inclusive, Isla Mujeres Palace All Inclusive Resort, Moon Palace Golf & Spa Resort All Inclusive, Playacar Palace All Inclusive, and Cozumel Palace All Inclusive.
Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.
Unlimited Phone Calls Promotion
All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.
Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.