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Beach Palace - All Inclusive

4.0 star property
4-star beachfront property near Hotel Zone Beaches

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Photo gallery for Beach Palace - All Inclusive

Waterslide
View from room
Sauna, body treatments, body scrubs, facials, massages
5 restaurants, breakfast, lunch, dinner served; international cuisine
View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Blvd Kukulcan Km 11.5, Hotelera Zone, Cancun, QROO, 77500
  • La Isla Shopping Mall
    ā€Ŗ6 min walkā€¬
  • Cancun Interactive Aquarium
    ā€Ŗ10 min walkā€¬
  • Gaviota Azul Beach
    ā€Ŗ7 min driveā€¬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ā€Ŗ26 min driveā€¬

Room options

View all photos for Superior Deluxe Lagoon View

1 bedroom, premium bedding, down comforters, free minibar

Superior Deluxe Lagoon View

  • 41 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

1 bedroom, premium bedding, down comforters, free minibar

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Lagoon View - Kids & Teens Free

1 bedroom, premium bedding, down comforters, free minibar

Superior Deluxe Lagoon View - Kids & Teens Free

8.6 out of 10
Excellent
(81 reviews)
  • 41 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • 41 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Family Deluxe - Kids & Teens Free

Superior Family Deluxe - Kids & Teens Free

Superior Family Deluxe - Kids & Teens Free

9.0 out of 10
Wonderful
(4 reviews)
  • 82 sq m
  • Lagoon view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Governor Suite Ocean View - King Size Bed

Safe

Superior Governor Suite Ocean View - King Size Bed

  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

8.2 out of 10
Very good
(16 reviews)
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About the area

Cancun

On the beach.Within a 10-minute walk of this Zona Hotelera property, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and La Isla Shopping Mall. El Sol de Cancun and Cinemex La Isla Cancun are also within half a mile (1 km).

What's nearby

  • La Isla Shopping Mall - 6 min walk - 0.6 km
  • Cancun Interactive Aquarium - 10 min walk - 0.9 km
  • Forum Beach - 5 min drive - 2.9 km
  • Cancun Convention Center - 6 min drive - 3.2 km
  • Gaviota Azul Beach - 7 min drive - 3.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ā€ŖStarbucks - ā€¬6 min walk
  • ā€ŖDuna Pool Bar - ā€¬11 min walk
  • ā€ŖAndiamo - ā€¬6 min walk
  • ā€ŖLos Chachalacos - ā€¬6 min walk
  • ā€ŖAzulinda Cafe & Bar - ā€¬5 min walk

About this property

Beach Palace - All Inclusive

4-star beachfront property near Hotel Zone Beaches
Beach Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Beach Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 5 restaurants on site, as well as a coffee shop/cafƩ and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a steam room. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free.

This 4-star Cancun property is smoke free.

  • 1 building
  • 287 guestrooms or units
  • 15 levels
  • 5 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Full breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
Beach Palace - All Inclusive offers 287 accommodations with free minibar items and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. Smart televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

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Moon Palace Cancun - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very good, 2,748 reviews
The price is CAĀ $689
CAĀ $840 total
includes taxes & fees
Jun 23 - Jun 24
Moon Palace Cancun - All Inclusive

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 3 hot tubs
  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (35 inch wide door)
  • Handrails in stairways (39 inches high)
  • Magnifying mirror
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • Smart TV with premium cable/satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Beach Palace - All Inclusive

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)
  • Laundry fee: USD 315 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation.

This property requires a passport at check-in for travelers who are not citizens of Mexico.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Beach Palace
Beach Palace Cancun
Beach Palace Resort
Beach Palace Resort All Inclusive
Beach Palace Resort All Inclusive Cancun
Beach Palace Hotel Cancun
Beach Palace Resort All Inclusive All-inclusive property Cancun
Beach Palace Resort All Inclusive All-inclusive property

Beach Palace - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 628 out of 1149 reviews
Rating 8 - Good. 279 out of 1149 reviews
Rating 6 - Okay. 132 out of 1149 reviews
Rating 4 - Poor. 68 out of 1149 reviews
Rating 2 - Terrible. 42 out of 1149 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best resort Iā€™ve stayed at in Cancun! The beds were really comfortable. The food was actually good! My kids loved the room service app and ordered soooo much room service. The pool facilities are kind of small and could use some rehab, but there was a crew out there cleaning it every single morning. The rooftop has two pools and two hot tubs, a full bar, and a grill where you can get something to eat. Itā€™s a lovely spot to spend the day or night. Itā€™s a smaller resort, but because it is small the staff quickly learned our preferences. My favorite staff member was Ernesto, who brought me mimosas at breakfast because he knew I liked them! I will absolutely stay here again!
Stayed 4 nights in May 2025

10/10 Excellent

Felisha

Stayed 4 nights in Apr 2025

8/10 Good

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This hotel is being shut down in September I believe to be remodeled. Itā€™s old. Iā€™d hold off on stay till the remodel. Staff was great. Food was alright but 5 out of 6 dinners took 90 mins to two hours out of the night so be ready. Also, cleaning services left our room door open. The hotel confirmed it was their staff that did it. They offered us $70 credit if we signed an NDA agreement. Yeah thatā€™s not cool. Feel like they could have done better than that since they left all of our cash and passports open to anyone. Our room was also located in front of the elevators so many people had acess.

4/10 Poor

Michael

Travelled with family
Liked: Amenities, property conditions & facilities
The staff at check in tell you the room is not ready but if you upgrade at a cost of $75.00 you can get a better room right away. It was actually $75.00 a night and was not ready any early then attempted to sell a time share. When trying to just get into our booked room and not upgrade, they already charge our card and the manager refused to speak to us. This happened to several people during our stay.
Stayed 2 nights in Mar 2025

10/10 Excellent

Pavel

Stayed 6 nights in Mar 2025

8/10 Good

alfredo

Travelled with family
Liked: Cleanliness, staff & service, amenities
I stayed at the Beach Palace for 7 days and 6 nights with my wife and 2 teenagers. I didnā€™t know when we booked this property that it is a timeshare property, so theyā€™ll try to get you in a 90 minute presentation right off the bat. The property was clean, staff were friendly and the location is great. The hotel is on the smaller side but I liked that because the kids were able to walk back and forth to the restaurants, room etc without us worrying theyā€™d get lost. The beach is great at this location. The food is good but nothing great. The smokehouse restaurant was the best in my opinion. I read people complaining about the doors slamming and the doors were loud but nothing that kept us up at night. Every night they had entertainment, which was fun. There was a fire show and the Michael Jackson show was great. I would recommend this hotel to families with teens because they canā€™t venture off too far. The hotel also has a coffee/dessert shop open all day, which the kids liked.
Stayed 6 nights in Mar 2025

10/10 Excellent

APARNA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Octavio Saucedo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As usual the service at Palace is unparalleled. The animation team at the pool was amazing. Yesenia, Roxanna and Vania in the playroom were wonderful to our children in the playroom. Misael and all of the bardtenders by the pool were incredible. Every employee we encountered was beyond fantastic. Our family had the best time.
Stayed 6 nights in Mar 2025

8/10 Good

Ramesh

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great experience with staff and overall facility felt safe. While room service was available, reservations for dining options were hardly available during our stay. So felt like we are stuck with only 2 options that have dining and are walk-in. Surprisingly no real mexican food options even in room service, seemed too american.
Stayed 4 nights in Mar 2025

10/10 Excellent

ANETTA, Centennial

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

2/10 Terrible

Michael

Travelled with family and small children
Liked: Amenities, property conditions & facilities
I haven't gotten any good sleep at all. The mattress was all extremely soft and my back was aching the whole time. I told the staff this and the staff told me to talk to their PR department... I even asked whether they could provide some beach chair coushions as they would be better than sleeping on the bed, and they didn't make any efforts to correct the situation for me. Out of 20 years of staying at various hotels, the bed at this hotel was the worst...
Stayed 5 nights in Mar 2025

10/10 Excellent

Martha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time ever going to Cancun and staying at this hotel. We went to celebrate my daughterā€™s 16th birthday and upgraded our room. I was not expecting the room they gave us! Center of the hotel with and OMG view. I will definitely be booking with them again. 10/10 all around for everything. Amazing!
Stayed 3 nights in Mar 2025

4/10 Poor

Priyadarshini

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We had 700 points earned due to vip pass, but were restricted to not use all in spa, none of the excursions accepted points, barely anything is possible in gift shop. So whatā€™s the use of points? We had wasted 400 points unused. Not at all helpful!
Stayed 4 nights in Mar 2025

2/10 Terrible

jonathan

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This property was the worse property we vacationed. Building is very worn down. Jacuzzi had yellow water coming out and was dirty. Toilet was broken and had to call to get it fixed.. When guests close their doors you can hear loud banging sound all the time. Shampoo and conditioner dispensers also broken so they gave us those mini ones to use. You can not book dinner because it's always fully booked in the system although the restaurant is empty but workers are not even trained to accomadate you. Restaurants says close at 11om but not even 1030pm and they alreqdy tell you they are close. Room service was very bad. Every time we ask somethig it would take hours if it will even arrive because a couple times it never came. I never had a more disapponting vacation stay than this. I caution anybody considerong on staying here.
Stayed 4 nights in Mar 2025

8/10 Good

Efrain Ruiz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Sunilkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love our stay well come back!
Stayed 5 nights in Mar 2025

10/10 Excellent

joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wait staff were amazing. The beach at this resort is the best! Food was decent for all inclusive. The steak house was amazing! Front desk was not very helpful when we wanted to add an additional day but we got through it.
Stayed 1 night in Mar 2025

8/10 Good

ELEONORA, LONDON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beach Palace needs some updating(plumbing taps etc) and more facilities for the younger aged. The sports bar with the pool tables and dart games was very small in size and at 10 pm. was closed off to adults so the older teens had nothing to do.Front lobby entry had very limited space to sit ; thru out the whole resort there wasn't a family friendly area to sit( other than restaurants to eat) and play board games/cards.The beach area was smaller than what I am used to and with a large family , very hard to get loungers. The beach volleyball area took up a lot of loungers and right in the middle of the small beach area..frustrating when the volleyball smacks the loungers and sunbathers. The plus was that the staff are all helpful happy people and very patient with younger kids in the restaurants.
Stayed 7 nights in Mar 2025

10/10 Excellent

Valdomar

Stayed 7 nights in Mar 2025

8/10 Good

Ngoc, Pennsauken

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Mailyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Amina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

8/10 Good

Brandol

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Loved the place would go back again !
Stayed 5 nights in Mar 2025