For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Within a 10-minute walk of this Zona Hotelera property, you'll find La Isla Shopping Mall and Cancun Interactive Aquarium. Also, Chac Mool Beach is within half a mile (1 km) and Cancun Convention Center is within 2 miles (3 km).
All-inclusive
A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this smoke-free property. Bring the family and enjoy the free kid's club, children's pool, and arcade/game room. Relax with a drink at one of the 3 bars/lounges and enjoy free perks like full breakfast and valet parking.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 287 guestrooms also offer free WiFi and free minibar items. LCD TVs come with satellite channels, and other amenities include balconies and 24-hour room service.
Beach Palace Resort All Inclusive ratings based on 31 Verified Reviews
Review Summary
4.5
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Beach Palace Resort All Inclusive
Everyone (5)Family (6)
2 out of 5
WHAT A HUGE AND EXPENSIVE DISAPPOINTMENT,
1) first of all, last year we stayed at the moon palace in Jamaica and it was fantastic. We were extremely bored here. By the end of this trip, my family and I had a laundry list of complaints that we shared with the public relations and received 3 complimentary messages as sub partial compensation.
1) Check in staff gave us much attitude
2) Rooms were not stocked, promised amenities (CHI) were missing, no welcome bottle of wine
3) buffet options were repetitive and of limited variety, tasted just ok. The best option was the palace burger.
4) burnt and inedible food at buffets, served to us at restaurants and delivered from room service, these pictures were shared with the public relations manager!
5) many, many, many restrictions using resort credit. Left resort with over $2000 of $3000 after 6 days because we were unable to use most of it.
6) This resort is more like a hotel with breakfast rather than an all-inclusive- pools are limited, entertainment is limited and not engaging, there are no activities!!!
7)The kids clubs is small and my children cried to leave.
8)Every restaurant is closed by 11 pm- you can only order room service.
This resort is taking the 5 star rating from its other resorts and it does NOT deserve it or live up to the standard of the other palace resorts!!
The staff work really hard and are mostly pleasant, this is not a reflection of them at all with the exception of certain members at the reception desk.
Posted by a verified traveller on 6 Mar. 2020
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Comment from Hotel Management
17 Mar. 2020
by Beach Palace
Thank you for sharing your feedback, we truly regret to know that we did not achieve your satisfaction during your stay. Please know your comments will be shared with management for a proper follow-up. We hope to have the chance to welcome you back again in the near future and change your perception of our service by exceeding all of your expectations. We remain at your service.
5 out of 5
Beach Palace was an amazing resort I will definitely go again<3
Posted by MariaD on 25 Feb. 2020
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Comment from Hotel Management
25 Feb. 2020
by Beach Palace
Dear MariaD,
Thank you for your preference and for considering us as amazing.
We truly hope to have the honor of welcoming you once again to continue pampering you.
Warm regards.
5 out of 5
Posted by a verified traveller on 30 Nov. 2019
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Comment from Hotel Management
2 Dec. 2019
by Beach Palace
Thank you so much for your 5-star rating, we all look forward to the opportunity of hosting you once more!
5 out of 5
We loved our stay at the Beach Palace. The food was amazing and the beach was beautiful. All the service staff was friendly and working non-stop. The hotel was the perfect size for us as it was easy to find my kids at all times. There was entertainment nightly which the kids enjoyed. My only compliant is the sales folks. We didn't do the 90min presentation as I wasn't interested in whatever they're selling. I guess this is common for many of the hotels, but after going through that, I decided not use most of my hotel credits. I build financial models for a living so I kind of know how it works. Still a good deal but I just decided not to use it.
Posted by Deuce, from Denver, CO on 6 Aug. 2019
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Comment from Hotel Management
7 Aug. 2019
by Beach Palace
Dear Guest,
We appreciate your feedback during your last stay as it is very important to us. Thank you so much for choosing us and recommending us, it sincerely means a lot to us.
Last but not least, I make an official invitation for you to come back. It will be a complete honor for us to have the opportunity of welcoming you to our resort to enjoy a truly memorable vacation.
Best regards.
5 out of 5
I cannot find one negative thing to say about The Beach Palace. The food and drinks were extraordinary, the service was perfect...overall a completely outstanding experience.
Posted by Robert, from Chicago on 16 Jun. 2019
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Comment from Hotel Management
18 Jun. 2019
by Beach Palace
Dear Robert,
We are honored and delighted to receive such an amazing review from your last visit to our resort, we are thrilled to read that you had an excellent and memorable getaway with us, look forward to welcoming you back!
5 out of 5
Beach Palace is a dream! Everyone you come in contact there is so nice and helpful! The room was cleaned every day to perfection. The beds were comfy. Hotel property is stunning. The food was the only part that was mediocre. Everything else was just extraordinary!!!! Will definitely be returning. Shoutout to Luis who kept us entertained every day at the pool. The kids loved him! Gabriella made us omelettes every morning and was the sweetest!
Posted by Ali on 7 Jun. 2019
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Comment from Hotel Management
11 Jun. 2019
by Beach Palace
Dear Ali,
Thank you so much for your kind words, all our staff is always committed to delivering the best service. we all look forward to the opportunity of hosting you once more!
5 out of 5
Nice hotel on the hotel strip
Cons:Advertising amenities should be more inclusive of the clients that you serve. I saw all types of nationalities at the hotel but not in your adertising
Location:Convenient location. We took a bus for only 20 pesos each to the Mayan World.
The staff were very friendly and helpful. It was clean and extra care was taken to make sure my grand daughter who has allergies was made aware of things she should not have and the cook even fixed something just for her. I liked that all the towels were removed from the chairs every evening and it was easy to find a nice spot each day that we were there. There were enough pools and the slide was enjoyed by both children and adults. The food was plentiful and tasty. I tried the wok restaurant just to have a different experience and it was nice. Unfortunately because of the seaweed I didn't get to enjoy the beach water. The nightly shows were nice. There were also many options for places to eat.
Posted by a verified traveller on 13 Jul. 2018
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Comment from Hotel Management
14 Jul. 2018
by Beach Palace Cancun
Dear Guest,
It is a great honor for us to receive your quite positive comments. Thank you so much for choosing Beach Palace and taking the time to share your review with us.
We are always eager to learn about our guest's experience and ensure we surpass all of their expectations. It is wonderful to know your stay at Beach Palace was everything you were looking for, and so we hope to have the chance to host you again in a near future.
Please come back soon to Beach Palace, it is always a pleasure to host you.
Best wishes,
Beach Palace Cancun
5 out of 5
Really good hotel for whole family
Pros:everything
Cons:perhaps more rotating dishes in the buffet. That is being really nit-picky, as there are plenty of choices.
Location:walk to a small ruin to the south, along the beach.
Bus goes up/ down to shopping. about $1/ person.
Drinks were really good, Food was excellent, and Service was best of all.
Pools/ sun: take your pick of pool loungers or beach. if you get down by about 10AM, you will get a spot. We also used the upper deck pools often. Nice change of pace.
Tipping: everyone is different. we should have planned on $20-$30/ day in tips. US $ or Mexican are both fine. We did about $1-$2/ trip for drinks, and $3-$5/ table for meals.
Drinks: use your resort credit and about $10-$15/ bottle to get a much better wine. The house wine is just o.k.. Margaritas were very good.
Food: the grill areas/bar have decent options. Buffet is good- made to order omelets in AM. Grill and Italian restaurant were very good. Asian was slightly less. Kids options in all.
Posted by Jill, from Iowa on 18 Mar. 2018
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Comment from Hotel Management
21 Mar. 2018
by Beach Palace Cancun
Dear Jill,
First and foremost, I would like to thank you for sharing such amazing review with us. Your satisfaction is our most important goal and I am pleased to know it was successfully accomplished.
We would be grateful if you choose Beach Palace again the next time you are in Cancun, it will be a pleasure to host you and create many more unforgettable experiences.
We shall see you soon.
Best regards,
Beach Palace Cancun
4 out of 5
Experience
Stayed in beach palace for a week, over all my experience was great, just a little overcrowded
Posted by a verified traveller on 19 Jul. 2017
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Comment from Hotel Management
20 Jul. 2017
by Beach Palace Cancun
Dear Guest,
Thank you so much for choosing us. We are glad to know you had a mostly positive experience. It also pain us deeply to know we didn't achieve a perception of excellence from our services, we will continue with the hard work, always looking forward to surpass all of your expectations during your next visit.
Best regards,
Beach Palace Cancun
5 out of 5
Amazing!!!
Our family vacation was amazing!! From the moment you arrive every staff member is attentive to your needs. The facility itself is beautiful and elegant. The beach view is spectacular and clean! We enjoyed the restaurants and the menus offered the most. Their restaurants are 5 Star and a culinary experience. The staff is so friendly that you get to know them by name. Gracias a todos en Beach Palace!! Fue un placer!!
Posted by Jesus, from ELP, TX on 11 Jul. 2017
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Comment from Hotel Management
13 Jul. 2017
by Beach Palace Cancun
Dear Jesus,
First and foremost, thank you so much for choosing Beach Palace. We're proud to know you had a wonderful time with us. Your satisfaction is our main priority and we're happy to discover your expectations were surpassed.
We shall see you soon!
Best regards,
Beach Palace Cancun
Surcharge for premium or imported alcoholic beverages
Minibar (all beverages included)
Meals and drinks at companion properties included
All non-motorized water sports included
24-hour room service
Fitness facilities included
Volleyball included
Dancing classes/lessons included
Onsite live performances included
Theme parties included
Airport transfers not included
Laundry/dry cleaning services not included
Childcare not included
Scuba diving excursions not included
Snorkeling excursions not included
Motorized water sports not included
Golf green fees not included
Use of golf equipment not included
Use of golf cart not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Offsite tours not included
Taxes included
Buffet and à la carte dining
All available beverages included
Onsite entertainment and activities included
Property Features
Beach Palace Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Beach Palace Resort All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a steam room. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free. This 4-star Cancun property is smoke free.
1 building
287 guestrooms or units
12 levels
4 dining venues
3 bars or lounges
Full breakfast (free)
Bar by the pool
Coffee shop
Kid's club (free)
Childcare (surcharge)
Terrace on the roof
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Gift shop
Beauty salon
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Number of outdoor pools - 3
Children's pool
Free WiFi
Children's club (free)
Laundry facilities
Babysitting or childcare (surcharge)
Arcade/game room
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Airport: Cancun Intl. Airport (CUN) (22.6 km / 14 mi)
Property shuttles: Airport shuttle
Parking: Free valet parking and self parking
Room Amenities
Beach Palace Resort All Inclusive offers 287 accommodations with free minibar items and safes. Rooms open to balconies. LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Private balcony
Jetted tub
Stocked minibar (free)
In-room dining (24 hours)
LCD television
Satellite channels
Premium channels
Coffee maker
Separate shower and tub
Cribs (free)
Housekeeping (daily)
Nightly turndown service
Local calls (free)
Massage in room (surcharge)
Hair dryer
Safe
Toiletries (free)
Iron and ironing board
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
Guests are served free full breakfast daily from 7 AM to 11:30 AM.
Tequila - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.
Bocelli - This restaurant specializes in Italian cuisine and serves dinner only.
Wok - This restaurant specializes in Asian cuisine and serves dinner only.
La Terraza - This restaurant specializes in Italian cuisine and serves lunch and dinner.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Body scrubs
Sauna in spa
Minimum age to access spa is 18
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Free cribs (infant beds)!
Pet Policy
Pets and service animals are not allowed at Beach Palace Resort All Inclusive
Policies
This property requires a passport at check-in for foreign guests.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Service animals not allowed
Debit cards not accepted
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available through room service
gap period enforced between guest stays 24 hours
Property confirms they are implementing guest safety measures
Contactless check-out is available
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Laundry fee: MXN 315 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Beach Palace
Beach Palace Cancun
Beach Palace Resort
Beach Palace Resort All Inclusive
Beach Palace Resort All Inclusive Cancun
Beach Palace Hotel Cancun
Beach Palace Resort All Inclusive All-inclusive property Cancun
Beach Palace Resort All Inclusive All-inclusive property
Inclusive Inclusive Cancun
Beach Palace Resort All Inclusive Cancun
Beach Palace Resort All Inclusive All-inclusive property
Beach Palace Resort All Inclusive All-inclusive property Cancun
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
