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City Express Cancun

2.5-star property
Av. Nichupté S/N S.M. 8 Mza 1 Lote 4, Cancun, QROO 1-855-887-0424
5.0 out of 5
Exceptional!
See all 5 travelocity Reviews

"A little old and smelly. Good quality in breakfast option s. " More

By a verified traveller on Sat 20 Apr 2019

Points Of Interest

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Hotel Description

3-star hotel near Plaza Las Americas

Heart of Cancun

With a stay at this Downtown Cancun hotel, you'll be steps from Amerimed Hospital and Royal Yak Casino and Sports Book. Plaza Las Americas and Dubai Palace Casino are also within half a mile (1 km).

Free perks

This hotel features an outdoor pool and a gym. There's no skimping on freebies - guests receive free full breakfast, free WiFi, and free self parking. A business center, dry cleaning, and luggage storage are also on offer.

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $119* Per night/room 10 May - 11 May

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

City Express by Marriott Cancun ratings based on 5 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for City Express by Marriott Cancun

Everyone (3) Family (1)
5 out of 5
Good staff

Posted by on 26 Oct. 2023

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Comment from Hotel Management

11 Nov. 2023 by Estancia

Dear Enrique, Thank you for your preference. We are glad you enjoyed your stay and the service of the hotel. I look forward to hosting you back in the near future.Cordially,José Carlos Vázquez

5 out of 5
A little old and smelly. Good quality in breakfast option s.

Posted by on 20 Apr. 2019

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Comment from Hotel Management

3 May 2019 by Gerente de ventas

Gracias por sus comentarios, los cuales nos ayudan a mejorar nuestro servicio, le ofrecemos una sincera disculpa por la mala experiencia que pudo tener durante su estancia, lo esperamos en su próxima visita para brindarle un mejor servicio.

5 out of 5

Nice location. Close to all the attractions.

We had no issue. Since we are all vegetarian we were unable to enjoy the breakfast. Anyhow I if they can add egg om late no other meat will explore their ratings. By changing bath room curtain and new towel will also help maintain the hotel image.

Posted by on 31 Dec. 2015

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5 out of 5

GREAT FOR THE PRICE

This is a bussiness oriented hotel but we found it great for our vacation. Great value for our money ! It is not on the beach beach ir is close to many interesting shopping a great restaurants. We took the but to the beach every day :)

Posted by on 23 Aug. 2009

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5 out of 5

Posted by on 16 Aug. 2023

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Comment from Hotel Management

7 Sep. 2023 by Estancia

Estimado Alvaro, En nombre de todo el equipo del hotel, quiero agradecerle por su preferencia y por compartir su experiencia sobre su estancia.Es muy alentador recibir comentarios positivos, especialmente cuando provienen de nuestros huéspedes. Sus comentarios se han compartido con el staff como una forma de reconocer su labor diaria para lograr la satisfacción de quienes se hospedan en City Express by Marriott Cancún. Un vez más, le agradezco haberse tomado el tiempo para compartir sus comentarios.Atentamente,José Carlos Vázquez

About the City Express Cancun

Location Av. Nichupté S/N S.M. 8 Mza 1 Lote 4, Cancun, QROO 77500

Property Features

A private beach is featured. City Express by Marriott Cancun offers its guests an outdoor pool and a fitness center. Free breakfast is available daily. Public spaces have free WiFi and wired Internet. Business amenities include a business center and meeting rooms. Tour/ticket assistance, a vending machine, and coffee/tea in a common area are also featured at City Express by Marriott Cancun. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3-star Cancun hotel.

  • 1 building
  • 128 guestrooms or units
  • 4 levels
  • Meeting rooms
  • Built in 2005
  • Full breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

City Express by Marriott Cancun offers 128 air-conditioned accommodations with safes and hair dryers. 31-inch LED televisions come with cable channels. Bathrooms include showers. This Cancun hotel provides complimentary wired and wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • LED television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free full breakfast daily from 6 AM to 10 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Children stay free
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Grey water recycling system
  • Children stay free 12
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of CovidClean (Safehotels - global expert)
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Annual carbon offsets
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • City Express Cancun
  • City Hotel Cancun Express
  • City Express Cancun Hotel
  • City Express Cancun Hotel Cancun
  • City Express Hotel Cancun
  • City Express Cancun
  • City Express by Marriott Cancun Hotel
  • City Express by Marriott Cancun Cancun
  • City Express by Marriott Cancun Hotel Cancun

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.