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Hotel Hacienda de Castilla

3-star property
Calle 17, Sm. 64, Mza. 23, Cancun, QROO 1-855-887-0424
3.3 out of 5
See all 3 travelocity Reviews

"Walking distance to the Crucero and the ADO bus station. Great little hotel for the price. Cold a/c and wifi. It's not the nicest part of town if you' ... " More

By a verified traveller on Thu 03 Sep 2015

Points Of Interest

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Hotel Description

3-star hotel near Ultramar Ferry Puerto Juárez

City center stay

Within a 15-minute walk of this Downtown Cancun hotel, you'll find Séptimo Día Adventist Church and Mercado 23. Ultramar Ferry Puerto Juárez and Museo Iconografico de la Carrera Panamericana are also within 2 miles (3 km).

Dining, outdoor pool

This hotel features a restaurant, an outdoor pool, and a bar/lounge. WiFi in public areas is free. A library, express check-out, and luggage storage are also on offer.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
CA $35* Per night/room 5 May - 6 May

Hotel Hacienda de Castilla ratings based on 3 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Hacienda de Castilla

Everyone (3)
4 out of 5

Great hotel for the price

Walking distance to the Crucero and the ADO bus station. Great little hotel for the price. Cold a/c and wifi. It's not the nicest part of town if you're used to the resorts, but I would definitely stay there again.

Posted by , from San Antonio, Tx on 3 Sep. 2015

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3 out of 5

Old hotel in town.

Pros: price
Cons: needs upgraded.
Hotel was old, hot and needs upgrade. Staff was very nice.

Posted by on 21 Apr. 2015

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3 out of 5

Downtown hotel

If need a cheap hotel for just sleep this was OK. Other ways don't take. Food is good expensive but you enjoy. Close to mall and other markets

Posted by , from NJ on 24 Mar. 2015

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About the Hotel Hacienda de Castilla

Location Calle 17, Sm. 64, Mza. 23, Cancun, QROO 77524

Property Features

Hotel Hacienda de Castilla offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A library, tour/ticket assistance, and multilingual staff are also featured at Hotel Hacienda de Castilla. An airport shuttle (available 24 hours) is available for a fee. Smoking is allowed in designated areas at this 3-star Cancun hotel.

  • 43 guestrooms or units
  • 3 levels
  • 2 buildings
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Library
  • Newspapers in lobby (free)
  • Television in lobby
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Hotel Hacienda de Castilla offers 43 air-conditioned accommodations with safes and hair dryers. Beds feature down comforters. 32-inch LED televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries. This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Separate bedroom
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Premium channels
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to noon.

La Hija de Villa - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests with dietary restrictions or food allergies should contact this property in advance.

Hotel Hacienda de Castilla offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: MXN 100 per pet, per night
  • Maximum 2 (weight limit: 44 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. Contactless check-out is available.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Children stay free
  • Pets Allowed-Specific Rooms Only
  • Number of children who can stay free - 2
  • Debit cards
  • Staffed front desk
  • Children stay free 11
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MXN 170 for adults and MXN 130 for children
  • Airport shuttle fee: MXN 1000 per room (one-way)
  • Pet fee: MXN 100 per pet, per night
  • Early check-in fee: MXN 250 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Hacienda de Castilla Cancun
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You should know

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.