For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Grounds were excellent. Lots to do. Size was very manageable. The locations of restaurants and bars were perfect. The entertainment staff by Paco w
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Adults-only beachfront property with 3 outdoor pools
Beachside getaway
You'll be within 9 miles (15 km) of Ventura Park Cancun and 12 miles (20 km) of Delfines Beach with a stay here. Costa Occidental de Isla Mujeres National Park is within half a mile (1 km) and Xoximilco is within 9 miles (15 km).
All-inclusive
This all-inclusive property features a full-service spa, a nightclub, and 5 restaurants. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Enjoy the 3 outdoor pools and free perks like buffet breakfast and valet parking.
Free WiFi, comfy beds
Boasting comforts such as pillowtop beds and premium bedding, the 333 guestrooms offer thoughtful touches like free minibar items and espresso makers. Flat-screen TVs come with cable channels, and other amenities include free WiFi and furnished balconies or patios.
Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only ratings based on 37 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only
Everyone (9)Couples (21)Family (6)
5 out of 5
Posted by a verified traveller on 29 Apr. 2021
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Comment from Hotel Management
29 Apr. 2021
by Haven Riviera Cancún
Dear Guest.
Thank you for your preference, we have received your feedback of your recent stay and we want to thank you, for the opportunity and preference you have given us to host your last holidays.
Your wellbeing and satisfaction it's one of our most important goals.
On behalf of all staff members, nothing will be greater than to have the opportunity to welcoming you again in a near future.
Kind regards.
4 out of 5
Grounds were excellent. Lots to do. Size was very manageable. The locations of restaurants and bars were perfect. The entertainment staff by Paco was outstanding. The food was just ok. The best restaurant was the Meditarrian place. The asian, mexican, and seafood restaurants were just OK.
Posted by a verified traveller on 28 Apr. 2021
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Comment from Hotel Management
28 Apr. 2021
by Vielka Treviño
Dear Guest
Thank you for taking the time and give us a review. We are so happy to read you enjoyed your recent stay with us.
We hope to see you on a near future to generate great experiences.
Thank you again
5 out of 5
The elevator stopped working mid trip caused a bit of inconvenience but that’s it
Posted by a verified traveller on 20 Apr. 2021
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Comment from Hotel Management
20 Apr. 2021
by Vielka Treviño
Dear Guest,
Thank you for your preference and trust in Haven Riviera Cancun for your last vacations. We are happy to read your stay was very enjoyable but we are sorry to read about the elevator, we already check our maintenance reports and no mayor injurie is reported, is important to mention, elevators are machines and sometimes machines protect it selves because a low power or even the rain cause this minimal situations, but those are fixed right away.
We appreciate your review, and we hope to see you soon on a near future.
5 out of 5
It’s an amazing relaxing atmosphere. Modern architecture, staff was amazing. There were slight language barriers but it wasn’t bad. Upgrade to the Serenity Level, it’s completely worth it.
Posted by a verified traveller on 9 Apr. 2021
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Comment from Hotel Management
9 Apr. 2021
by Haven Riviera Cancún
Dear Guest.
Thank you for your preference We have received your comments and feedback of your recent stay and we want to thank you, for the opportunity and preference you have given us to host your last holidays.
Your wellbeing and satisfaction it's one of our most important goals, and we are very happy to hear we have achieved this goal with you.
We are delighted to know the level of service you received from the staff members exceeded all your expectations.
We are very pleased to hear you highlighted our Serenity level as being one the best you have experienced.
On behalf of all staff members, nothing will be greater than to have the opportunity to welcoming you again in a near future.
kind Regards.
3 out of 5
I love the look and the cleanliness of the hotel. But the staff is ruth and the hotel is bored there is nothing to do besides the pool, the beach is dirty and have a lot of waves. The hotel is far from all the majority of the attractions and we have to pay a lot of money in transportation for that reason, just to get out of the hotel it's like 10 minutes.
Posted by a verified traveller on 4 Apr. 2021
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Comment from Hotel Management
4 Apr. 2021
by Haven Riviera Cancún
Dear Guest.
Thank you for your preference We have received your comments and feedback of your recent stay and we want to thank you, for the opportunity and preference you have given us to host your last holidays.
Please be sure that here at Haven Riviera Cancún Resort & Spa we have a commitment to provide quality service beyond our guests’ expectations and sincerely we regret to read the comments that you are mentioning in your review as it is not the Haven experience we strive to create.
Your remarks and suggestions have been shared with key positions in our organization; in order to implement adjustments that enable us to improve our service.
On behalf of all staff members, nothing will be greater than to have the opportunity to welcoming you again in a near future.
Kind Regards
5 out of 5
Posted by a verified traveller on 31 Mar. 2021
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Comment from Hotel Management
11 Apr. 2021
by Haven Riviera Cancún
Dear Guest.
Thank you for your preference, we have received your feedback of your recent stay and we want to thank you, for the opportunity and preference you have given us to host your last holidays.
Your wellbeing and satisfaction it's one of our most important goals.
On behalf of all staff members, nothing will be greater than to have the opportunity to welcoming you again in a near future.
Kind regards.
4 out of 5
The place is outstanding! Amazing resort, best staff I’ve encountered, super clean! Food was beautiful not the best in taste But ok and pretty. JC the server is amazing
Posted by a verified traveller on 24 Feb. 2021
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Comment from Hotel Management
24 Feb. 2021
by Haven Riviera Cancún
We sincerely thank you the moment you have taken to tell us more about your stay at our resort.
On your kind comments about JC Victor, we will be glad to share all your positive words with our staff.
Your remarks and suggestions have been shared with key positions in our organization; in order to implement adjustments that enable us to improve our service.
We will be happy to have the opportunity to welcome you back again in the near future to provide you with a stay that meets all your expectations.
Cordially,
Vielka Treviño
Guest Relations Manager
Haven Riviera Cancún Resort & SPA
4 out of 5
This Resort is very nice. The service isn't as helpful as we would have found at other resorts but we figured out our own way around certain problems that we were having, such as food and where to find it. The buffet was closed on Tues & Wed so our options were limited other than the room service. They never did find me the nachos and salsa that I had repeatedly asked for. Oh well, we just waited until morning to eat.No big deal right? This is the reason that I did not give the Haven a 5 star rating.
Posted by a verified traveller on 20 Feb. 2021
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Comment from Hotel Management
20 Feb. 2021
by Haven Riviera Cancún
Dear Guest.
Thank you for your preference, we have received your comments and feedback of your recent stay and we want to thank you, for the opportunity and preference you have given us to host your last holidays.
We regret not being able to fully exceed your expectations, we will work to improve our measures of service, your wellbeing and satisfaction it's one of our most important goals.
We hope you give us the opportunity to serve you once again in the future in Haven Riviera Cancun.
Kind regards.
2 out of 5
We have traveled many places and have stayed at lots of five star all inclusive, butler service resorts (Iberostar Grand Properties, etc)...we felt extremely let down by Haven. We upgraded to Serenity Club, there aren't any benefits besides the Serenity Lounge and access to Vistas--not worth the additional cost. Our "butler" escorted us to our room upon check in and we didn't see him again--everywhere else we have stayed with butler service,the butlers have been readily available, even checking in with us to ensure we didn't need anything...we asked about having sparkling wine delivered to our room the morning after check in only to be told that it would be an additional $100 charge. We have never been charged any "extra" for anything at other all inclusive resorts. The service or lack there of was disappointing.
The property is beautiful and very well kept. We made it to the beach a couple of times, the water was nice and the beach was well maintained also.
On our last day there we encountered a few truly helpful staff members who were extremely helpful and attentive. Marilu was absolutely amazing and so friendly!! She made the experience so much better! We met JC at the top pool bar, he was fantastic!! Their level of service is what we have experienced elsewhere and felt like 5 star service. I hope that someone takes the time to commend them for making our trip a better experience.
This resort will not make the "revisit" list for us...disappointed.
Posted by Bridgette, from Lockhart, TX on 18 Jan. 2021
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Comment from Hotel Management
19 Jan. 2021
by Haven Riviera Cancún
Dear Bridgette.
Thank you for your preference, we have received your comments and feedback of your recent stay and we want to thank you, for the opportunity and preference you have given us to host your last holidays.
We regret not being able to fully exceed your expectations, we will work to improve our measures of service, your wellbeing and satisfaction it's one of our most important goals,
We hope you give us the opportunity to serve you once again in the future in Haven Riviera Cancún.
Kind regards.
2 out of 5
My room smell like smoke and the staff stated there was no smoking in the rooms. They decided to transfer me to a different room where the sheets had blood stains. I asked the front desk to have all of the sheets change and they did not do what asked. The food was not good and the drinks were water down like they were rationing the alcohol. Please note I don’t really drink and just wanted a decent drink.
Posted by a verified traveller on 11 Jan. 2021
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Comment from Hotel Management
11 Jan. 2021
by Haven Riviera Cancún
Dear Guest.
Thank you for your preference, we have received your comments and feedback of your recent stay and we want to thank you, for the opportunity and preference you have given us to host your last holidays.
We regret not being able to fully exceed your expectations, we will work to improve our measures of service, your wellbeing and satisfaction it's one of our most important goals.
We hope you give us the opportunity to serve you once again in the future in Haven Riviera Cancún.
Kind regards.
About the Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only
All land activities, and recreational facilities and equipment included
24-hour room service
Fitness facilities included
Tennis included
Yoga classes/lessons included
Pilates classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Language classes/lessons included
Bartending classes/lessons included
Cooking classes/lessons included
Onsite live performances included
Airport transfers not included
Laundry/dry cleaning services not included
Taxes included
Buffet and à la carte dining
Water fitness classes/lessons included
All available beverages included
Onsite entertainment and activities included
Property Features
Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the complimentary cabanas and sun loungers for a relaxing day at the beach. At Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers an outdoor tennis court, a 24-hour fitness center, and a spa tub. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.
333 guestrooms or units
5 dining venues
2 bars by the pool
2 swim-up bars
8 bars or lounges
Built in 2018
Buffet breakfast (free)
Nightclub
Bar on the beach
Coffee shop
Deli
Cabanas on the beach (free)
Beach lounge chairs
Cabanas by the pool (free)
Poolside lounge chairs
Umbrellas for the pool
Business facilities
1 conference room
Dry cleaning
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Gift shop
Beauty salon
Newspapers for purchase
Television in lobby
ATM
Bellhop
Elevator
Smoking in designated areas
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Airport: Cancun Intl. Airport (CUN) (12.7 km / 7.9 mi)
Parking: Free valet parking and self parking
Room Amenities
Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only offers 333 accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.
Private balcony or patio (furnished)
Pillowtop beds
Stocked minibar (free)
IPod dock
In-room dining (24 hours)
Flat-screen television
Cable channels
Espresso maker
Luxury bedding
Separate shower and tub
Rainfall showerhead
Housekeeping (daily)
Nightly turndown service
Local calls (free)
Hair dryer
Safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Wardrobe or closet
Food & Drink
Guests are served free buffet breakfast daily from 6:30 AM to 10:00 AM.
Flavours - Overlooking the pool and garden, this restaurant specializes in local and international cuisine and serves breakfast only.
Agua Bendita - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Olios - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Vora Mar - Overlooking the ocean, this restaurant specializes in seafood and serves lunch and dinner. Open daily.
Satsu - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 9
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Ayurvedic treatments
Sauna in spa
Spa tub in spa
Massages
Minimum age to access spa is 18
Hot stone massage
Deep tissue massage
Swedish massage
Steam room in spa
Reflexology
Sports massage
Detoxification wrap
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property offers health screenings for COVID-19 onsite. Antigen screening is available at no charge. PCR screening is available for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
No rollaway/extra beds available
No cribs (infant beds) available
Service animals not allowed
Minimum guest age is 18
Caters to adults only
Debit cards
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
No gap period between guest stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitization practices of Safe Travels (WTTC - Global)
Guest accommodation is sealed after cleaning
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities onsite
Mobile key entry is not available
Food service has been amended for enhanced safety
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun Resort All Inclusive Adults Puerto Morelos
Haven Riviera Cancun Resort All Inclusive Adults
Haven Riviera Cancun All Inclusive Adults Puerto Morelos
Haven Riviera Cancun All Inclusive Adults
Haven Riviera Cancun Inclusive
You should know
Pool access is available 24-hours a day.
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
Awards & Affiliations
The property is a member of Preferred Hotels & Resorts.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
