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Cancun Bay All Inclusive Hotel

3.5 star property
3.5-star beachfront hotel near Ultramar Ferry Puerto Juárez

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Photo gallery for Cancun Bay All Inclusive Hotel

On the beach, white sand, sun loungers, beach umbrellas
2 outdoor pools, open 8:00 AM to 6:00 PM, pool umbrellas, sun loungers
Front of property
4 restaurants, breakfast, lunch, dinner served; international cuisine
4 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.6 out of 10
Good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub
  • Room service

Explore the area

View in a map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Playa Tortugas
    ‪3 min walk‬
  • Place, Las Perlas Beach
    ‪9 min walk‬
  • Place, Langosta Beach
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

7.8 out of 10
Good
(71 reviews)
  • 31 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

7.6 out of 10
Good
(27 reviews)
  • 56 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

7.0 out of 10
Good
(13 reviews)
  • 96 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Superior Room, Ocean View

Superior Room, Ocean View

Superior Room, Ocean View

8.0 out of 10
Very good
(31 reviews)
  • 31 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

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About the area

Cancun

On the beach.Your stay at this Zona Hotelera hotel places you within 3 miles (5 km) of Langosta Beach and Tortuga Beach. Also, Plaza Las Americas is within 3 miles (5 km) and Ultramar Ferry Puerto Juárez is within 6 miles (10 km).

What's nearby

  • Playa Tortugas - 3 min walk - 0.3 km
  • Las Perlas Beach - 9 min walk - 0.8 km
  • Escénica Tower - 11 min walk - 1.0 km
  • Langosta Beach - 2 min drive - 1.8 km
  • Puerto Cancun Marina Town Center - 3 min drive - 2.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Restaurant Dos Lunas - ‬12 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Las Hijas De La Tostada - ‬4 min walk
  • ‪Los Chachalacos - ‬10 min walk
  • ‪Carnitas Michoacán - ‬6 min walk

About this property

Cancun Bay All Inclusive Hotel

3.5-star beachfront hotel near Ultramar Ferry Puerto Juárez
Cancun Bay All Inclusive Hotel is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Cancun Bay All Inclusive Hotel for summer fun including 2 outdoor swimming pools, a children's pool, and volleyball.

A free manager's reception is offered daily. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This Beaux Arts hotel also offers a hot tub, a fitness center, and a garden. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

  • 132 guestrooms or units
  • 3 levels
  • 5 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 1970 sq ft of conference space
  • 183 sq m of conference space
  • Built in 1978
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with laptop-compatible safes and irons/ironing boards. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested.
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

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Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Shopping
  • Table tennis
  • TV in common areas
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Elevator (29 inch wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • LCD TV with cable channels

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cancun Bay All Inclusive Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.36 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Reviews

Cancun Bay All Inclusive Hotel Reviews

7.6

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 528 out of 1291 reviews
Rating 8 - Good. 325 out of 1291 reviews
Rating 6 - Okay. 203 out of 1291 reviews
Rating 4 - Poor. 116 out of 1291 reviews
Rating 2 - Terrible. 119 out of 1291 reviews

Reviews

10/10 Excellent

Rogerson Jeff

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property is family friendly with a beautiful beach
Stayed 4 nights in Sep 2025

8/10 Good

kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food selection was good. They something for everyone. I wish the pool table was in better shape. Their need to be some repairs in the gymroom also.
Stayed 5 nights in Sep 2025

10/10 Excellent

Armando

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, highly recomended
Stayed 4 nights in Sep 2025

4/10 Poor

Beverly

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was really looking forward to enjoying my stay here, but unfortunately I got diarrhea from the food served at the hotel and was sick for a few days( about 3 days). Because of this, I couldn't enjoy the amenities, the buffet experience, and enjoy the pool. I also missed the excursions I was really looking forward to, like visiting the Chichen Itza and Valladolid, as well as exploring downtown. The staff did bring room service while I was sick, but that small effort doesn't change the fact that the food made me ill and missed the excursions. The hotel refused to take responsibility, which made the experience even worse. Overall, I left feeling dissatisfied and frustrated. Food safety should be taken more seriously, because no guest should lose days of their vacation to sickness.
Stayed 7 nights in Aug 2025

2/10 Terrible

Leticia

Travelled with family
Disliked: Staff & service
Not like the pictures!!! Food is terrible if you’re actually mexican. Music and events are tourist oriented. Rooms are mid. Drinks are nasty.
Stayed 4 nights in Aug 2025

8/10 Good

Leidy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Corey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
The beach was nice
Stayed 5 nights in Aug 2025

10/10 Excellent

Javier

Travelled with partner
Liked: Amenities, property conditions & facilities
Very nice
Stayed 5 nights in Aug 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Okay rooms, great service

I had a nice time! If you go there with the expectations that the property is a little older and the rooms are basic you will be satisfied. I am glad I didnt up upgrading to the ocean view because I dont think it'd be worth it. The service was really great! Very prompt and friendly. I also think the food was good and there was a nice variety.
Stayed 4 nights in Aug 2025

6/10 Okay

Jinisha Santy

Travelled with group
Liked: Cleanliness
My room was in a area where there was strong sewage smell.
Stayed 1 night in Aug 2025

8/10 Good

Anne-Sophie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and service. Very good food and nice facilities
Stayed 7 nights in Aug 2025

2/10 Terrible

ELENA

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To begin with, lets say THIS place should not exist. Small, poor, claustrophobic, gray, no.amenities, no beach, no water-has a pond-like paddle by the marina where all catamarans stay. No understanding what "seevice" means. No food is small, mote-like dining corner. Has no restaurants, no shows. Felt as I arrived into a prison. No a vacation spot where you desire to be as you pay money for your all-inclusive stay. DO NOT BOOK IT!!
Stayed 4 nights in Aug 2025

8/10 Good

Misty

Liked: Cleanliness, staff & service
Room was basic standard room overlooking an AC and 1/2 brick wall it was facing the street so was noisy at night and difficult to sleep. But I made due since it was a short trip (3 days). Staff at bar/beach/buffet were all very tentative. Need more umbrellas at the beach, had to get there early to secure one. Pool area was clean and had a few activities to participate in during afternoon hours. Overall good stay for the cost
Stayed 3 nights in Aug 2025

8/10 Good

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
I traveled solo, so I got a basic standard room. It faced the main road and was very noisy at night, so it was difficult to sleep sometimes. View was a brick wall and and an AC. Room was ok for a shot trip so I made due. Staff were all very tentative and friendly. Buffett was the same food, just disguised differently each meal, but filled me. If you’re a foodie definitely not for you. Overall a good place to stay for the value.
Stayed 1 night in Aug 2025

2/10 Terrible

Rina N

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We had so many hiccups which I have explained in detail and one was the tour hook up the guests services offer too pushy and ask too many personal questions, other thing was our room was never made right during our stay, one day not clean, the next day half way serviced to nothing to the point of not getting toilet paper and water restocked, no blankets just the thin sheets, front desk phone does not work it made me make trips to front desk everyday night upon return to have supplies and blankets sent to our room. No cofee was restocked unless we asked, we were tree people my husband myself and my Doughter and only two bath towels were restocked making me asking for a third bath towel every day. I would not come back here nor recommend to anyone. Sorry.
This cart full and overflowing of dirty linen was right by my room the whole time
Stayed 6 nights in Aug 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Food options very limited nothing for kids not a big variety of activities bed was hard
Stayed 4 nights in Aug 2025

10/10 Excellent

Evelyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, great staff, great views !
Stayed 3 nights in Aug 2025

8/10 Good

Amanda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location to port if you want to go to Isla mujeres. Nice entertainment at the resort. Pillows were not comfortable, only complaint, and one shower not working and never fixed. Buffet was pretty good, mainly all we ate at. Quality of food was not bad at all!
Stayed 3 nights in Aug 2025

10/10 Excellent

Paul Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jul 2025

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience from the staff and the overall experience within the resort area
Stayed 5 nights in Aug 2025

10/10 Excellent

Ephrem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Jose luis, Chicago

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time with my family on vacation. Good for the price that was offered.What I wouldn't stay here again only because the buffet wasn't all that great. The restaurants were great. However the buffets could have better option. The activities were nice. Casino night was fun but could have had more tables
Stayed 7 nights in Jul 2025

10/10 Excellent

Andrea

Stayed 3 nights in Jul 2025

4/10 Poor

Antonella Chisesi

Disliked: Staff & service
Was very unhappy with the stafff and service.
Stayed 5 nights in Jul 2025

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! I am still in awe at the cleanliness, upkeep of facilities, staff friendliness, and overall vibe! It was my daughter’s first time in Mexico and staying at a resort and she made so many friends who even taught her how to swim! I look forward to coming back soon. I highly recommend!!!!!
Stayed 3 nights in Jul 2025