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Cancun Bay All Inclusive Hotel

3.5 star property
3.5-star beachfront hotel near Ultramar Ferry Puerto Juárez

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Photo gallery for Cancun Bay All Inclusive Hotel

Exterior
2 outdoor pools, open 8:00 AM to 6:00 PM, pool umbrellas, sun loungers
4 restaurants, breakfast, lunch, dinner served; international cuisine
Master Suite 3 Bedrooms
4 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Playa Tortugas
    ‪3 min walk‬
  • Place, Las Perlas Beach
    ‪9 min walk‬
  • Place, Langosta Beach
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

7.6 out of 10
Good
(75 reviews)
  • 31 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

7.6 out of 10
Good
(28 reviews)
  • 56 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

7.0 out of 10
Good
(13 reviews)
  • 96 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Superior Room, Ocean View

Superior Room, Ocean View

Superior Room, Ocean View

8.0 out of 10
Very good
(32 reviews)
  • Ocean view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

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About the area

Cancun

On the beach.Your stay at this Zona Hotelera hotel places you within 3 miles (5 km) of Langosta Beach and Tortuga Beach. Also, Plaza Las Americas is within 3 miles (5 km) and Ultramar Ferry Puerto Juárez is within 6 miles (10 km).

What's nearby

  • Playa Tortugas - 3 min walk - 0.3 km
  • Las Perlas Beach - 9 min walk - 0.8 km
  • Teatro de Cancún - 9 min walk - 0.8 km
  • Langosta Beach - 2 min drive - 1.8 km
  • Puerto Cancun Marina Town Center - 4 min drive - 2.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Restaurant Dos Lunas - ‬12 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Los Chachalacos - ‬10 min walk
  • ‪Carnitas Michoacán - ‬6 min walk
  • ‪Las Hijas De La Tostada - ‬4 min walk

About this property

Cancun Bay All Inclusive Hotel

3.5-star beachfront hotel near Ultramar Ferry Puerto Juárez
Some rates at Cancun Bay All Inclusive Hotel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Cancun Bay All Inclusive Hotel for summer fun including 2 outdoor swimming pools, a children's pool, and volleyball.

A free manager's reception is offered daily. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This Beaux Arts hotel also offers a hot tub, a fitness center, and a garden. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

  • 132 guestrooms or units
  • 3 levels
  • 5 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 1970 sq ft of conference space
  • 183 sq m of conference space
  • Built in 1978
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with laptop-compatible safes and irons/ironing boards. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested.
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

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Exterior
Occidental Costa Cancún All Inclusive
  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
4.0 out of 5, Very good, 2,638 reviews
The price is CA $366
CA $450 total
includes taxes & fees
Mar 22 - Mar 23
Occidental Costa Cancún All Inclusive

Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Shopping
  • Table tennis
  • TV in common areas
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Elevator (29 inch wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • LCD TV with cable channels

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cancun Bay All Inclusive Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.98 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 529 out of 1304 reviews
Rating 8 - Good. 330 out of 1304 reviews
Rating 6 - Okay. 213 out of 1304 reviews
Rating 4 - Poor. 113 out of 1304 reviews
Rating 2 - Terrible. 119 out of 1304 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Baldeep

Travelled with family and small children
Room was clean and staff were very friendly and helpful. Food options were not so good plus very few pool side activities. We will not be coming back.
Stayed 6 nights in Nov 2025

8/10 Good

JOVEN JR JACINTO

Liked: Cleanliness, staff & service, property conditions & facilities
More activities to offer and food options.
Stayed 5 nights in Nov 2025

10/10 Excellent

Alfonso

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean, close to the beach. Close to town. Good things around it.
Stayed 4 nights in Nov 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in safe location. The room was adequate and clean. Staff was accommodating and pleasant. A nice variety of food options, breakfast was my favorite! I would stay at Cancun Bay All Inclusive again.
Stayed 3 nights in Nov 2025

6/10 Okay

TEANI

Travelled with family
Liked: Cleanliness, staff & service
the room was good but the food was disapointing
Stayed 4 nights in Nov 2025

8/10 Good

JESSICA

Liked: Cleanliness, property conditions & facilities
Clean room and grounds. Service staff was hustling while front desk staff was not (didn’t seem to care much). In a safe area even though it’s at the end of the hotel zone. Great paved running path right in front of hotel. Food was varied and tasty. Drinks were non stop. Beach was small and there’s not really a place to actually swim…you wade and do more than anything. Nice hammocks both in and out of the water. Swim up bar was advertised as a jacuzzi but was not warm. Overall a great stay.
Lobby
Inside pool
Running path
Dinner
Stayed 3 nights in Nov 2025

10/10 Excellent

srinivasarao, Hamilton

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, Staff is very nice and friendly.
Stayed 4 nights in Nov 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, I didnt use the amenities much but they were really nice. Everything was so clean and a very good vibe. An amazing trip and will definitely come back again! I left to explore the areas mostly but it was really nice to come back to the Amazing food and beverage options! I like how they rotate the food options and restaurants open. Its a super relaxing environment and most helpful staff ive ever experienced! There are plenty of places to go shopping around and many awesome views. The perfect location. The karaoke was fun to listen to a lot of talented people were singing and elevated the experience. I really enjoyed my stay!
Stayed 3 nights in Nov 2025

6/10 Okay

Sophie

Travelled with partner
Liked: Cleanliness
Hotel was clean and facilities were okay, but the food was very average (and there was not much variety), the service was very average, the beach area was very small and the entertainment was, again, very average. Also we’re unsure if it was the food or ice cubes but we both had upset stomachs from about 24 hours after we arrived until when we left (nothing severe but enough to cause discomfort and inconvenience). It wasn’t horrific for a 3 day stay for us but I wouldn’t want to stay any longer, personally. For us, it felt like more of a 3 star than a 4 star resort.
Stayed 3 nights in Nov 2025

2/10 Terrible

Christopher

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible accommodations, terrible service, the bed sheets were old, my bed had hair on it when I arrived. Toilet barely flushed. 100% do not recommend. Giving only 1 star because the buffet was nice other than that the food was also not good.
Stayed 1 night in Nov 2025

10/10 Excellent

Dhara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay! Diego from entertainment and the bartenders including Jordan, Marco and Osvaldo gave the best service. Cleanliness was perfect and top class location! Would definitely recommend and visit again soon!!!
Stayed 3 nights in Nov 2025

8/10 Good

Shahrzad, McLean

Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I stayed at Cancún Bay Resort for five nights and really enjoyed my stay. The hotel is small but has everything you need — comfortable, cozy, and clean. The atmosphere feels peaceful and welcoming, perfect for relaxing after a day out. The food was tasty with a good variety every day. Overall, a lovely little place in Cancún that I’d definitely recommend!
Stayed 5 nights in Nov 2025

8/10 Good

Gayle

Front desk very friendly & helpful. Bartenders are the best! So friendly & personable. Very attentive!! Buffet staff not very friendly sometimes never even came to our table. Cleaning staff came everyday but sometimes did replace towels or toilet paper. Resort could definitely use some TLC!
Picture from our balcony
Wildlife on the pier
Relaxing i the hammocks
Morning sunrise
Stayed 6 nights in Oct 2025

6/10 Okay

Alejandro

Travelled with group
Liked: Cleanliness, staff & service
Staff was extremely good. 10/10. They treated us like kings. Rooms are out of a date but have good prices, could have better bathroom and toilet. The only bad thing is that there is no 24hrs bar, it closes at 11:00pm
Stayed 4 nights in Nov 2025

8/10 Good

Farzan

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good expect sometimes foods not good
Stayed 5 nights in Nov 2025

8/10 Good

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and clean. The food in the Buffet was just ok.
Stayed 3 nights in Oct 2025

6/10 Okay

Cam Tu

Travelled with family
Liked: Cleanliness, property conditions & facilities
staying in this resort twice and everything is good. just hope they improve their food options. Same everytime.
Stayed 4 nights in Oct 2025

8/10 Good

Guojun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pools are next to restaurants and bars. The pool in the resort is more standard for swimming, the two shallow pools near the beach are for drink and play. Room is clean. Resort is on the north of the hotel zone and close to downtown (3km, 30-40 minutes walking distance). Buses stops are near by and is easy to go around zone and to the downtown. Money exchange is at southbound bus stop (cross the street) with reasonable rate (Hotel can also make exchange but the rate is only good for taking the bus - 1:16, $3 is good for two round trip bus fares. Downtown stores has better exchange rate, and airport is even better.). Food is so so if you are not stay in the hotel all the time. The restaurants are closed most of days in the week we were there except the buffet :-( Only Sushi is good at Japanese restaurant, then main course flavor is mixed Tai and Korean, not Japanese. The Italian restaurant only served with Pizza.
Stayed 5 nights in Oct 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Good service
Stayed 4 nights in Oct 2025

10/10 Excellent

Brian Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the view. Staff was wonderful
Stayed 4 nights in Oct 2025

10/10 Excellent

Tara Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our holiday was amazing. The staff were extremely friendly. Theroomsancommon area
Stayed 4 nights in Oct 2025

8/10 Good

Tiffany Nichole

Liked: Cleanliness, property conditions & facilities
Room was clean and the staff was great especially Sammy? the bar tender
Stayed 3 nights in Oct 2025

10/10 Excellent

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
At the beach
Stayed 3 nights in Oct 2025

10/10 Excellent

Luisana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bartenders were all awesome Seguí Osvaldo and Jordan my favorite
Stayed 2 nights in Oct 2025

10/10 Excellent

MARYAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the smell or the size of the room. But the hotel itself was great. I loved that there was an indoor pool and an outdoor pool
Stayed 4 nights in Oct 2025