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Canopy by Hilton Cancun La Isla

Property class: 4.5
4.5-star luxury hotel near La Isla Shopping Mall, connected to a shopping center

Choose dates to view prices

Photo gallery for Canopy by Hilton Cancun La Isla

Two people seated at a table with a view of a Ferris wheel and the ocean.
A swimming pool with a Ferris wheel in the background.
A bar area with a large screen displaying a news broadcast, shelves with bottles, and a seating area with a person holding a drink.
A modern living room with a large window, a sofa, a coffee table, and a mirror reflecting the room.
A restaurant setting with a dining table, chairs, and a variety of dishes and drinks.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Boulevard Kukulcan S N Km 12 5, Cancun, QROO, 77500
  • Place, La Isla Shopping Mall
    ‪1 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪2 min walk‬
  • Place, Hotel Zone Beaches
    ‪10 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

View all photos for Panoramic Suite, 1 King Bed, Corner (Panoramic View)

Room

Panoramic Suite, 1 King Bed, Corner (Panoramic View)

  • Ocean view
  • 59 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Bay View (Sunset Bay View)

A modern hotel room with a large bed, a desk, a chair, a sofa, a TV, and a view of the sunset over the water.

Room, 1 King Bed, Bay View (Sunset Bay View)

8.8 out of 10
Excellent
(13 reviews)
  • Ocean view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Bay View (Nichupte Bay View)

A modern hotel room with a large bed, a seating area with a view, and a patterned wall.

Suite, 1 King Bed, Bay View (Nichupte Bay View)

  • Ocean view
  • 94 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (La Isla)

A hotel room with two beds, a desk, a chair, a TV, and a bathroom visible through an open door.

Room, 2 Queen Beds (La Isla)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Bay View

A hotel room with two beds, a desk, a chair, a TV, and a view of the sunset over the water.

Room, 2 Queen Beds, Bay View

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Sunrise View)

A hotel room with two beds, a large window with a view of the ocean, and a decorative wall with a leaf pattern.

Room, 2 Queen Beds (Sunrise View)

9.4 out of 10
Exceptional
(19 reviews)
  • Ocean view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Sunrise View)

A modern hotel room with a bed, desk, chair, and a TV on the wall.

Room, 1 King Bed (Sunrise View)

9.2 out of 10
Wonderful
(14 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (La Isla Room)

A modern hotel room with a large bed, a sofa, a desk with a computer, and a view of the city through the window.

Room, 1 King Bed (La Isla Room)

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

A modern hotel room with a large bed, a desk, and a view of the city.

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • City view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds (Sunrise View)

A hotel room with two beds, a large window with a view of the ocean, and a decorative wall with a leaf pattern.

Premium Room, 2 Queen Beds (Sunrise View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds (Sunset View)

A hotel room with two beds, a desk, a chair, a TV, and a view of the sunset over the water.

Premium Room, 2 Queen Beds (Sunset View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed (Sunset View)

A hotel room with a large bed, a desk, a chair, a TV, and a view of the sunset over the water.

Premium Room, 1 King Bed (Sunset View)

  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

Zona Hotelera stay.A stay at this Zona Hotelera hotel places you within half a mile (1 km) of La Isla Shopping Mall and 3 miles (5 km) of Aquaworld. Also, Iberostar Cancun Golf Course is within 3 miles (5 km) and El Rey Archaeological Zone is within 6 miles (10 km).

What's nearby

  • La Isla Shopping Mall - 1 min walk - 0.0 km
  • Cancun Interactive Aquarium - 2 min walk - 0.2 km
  • Isla Dorada - 3 min walk - 0.3 km
  • Hotel Zone Beaches - 10 min walk - 0.9 km
  • Kukulcan Plaza Shopping Mall - 11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪Park Royal Cancun - ‬5 min walk
  • ‪Capuchino Bar - ‬6 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪El Fish Fritanga - ‬7 min walk
  • ‪Don Julio Restaurant - ‬8 min walk

About this property

Canopy by Hilton Cancun La Isla

4.5-star luxury hotel near La Isla Shopping Mall, connected to a shopping center
Canopy by Hilton Cancun La Isla offers its guests an outdoor pool, a fitness center, and complimentary bicycles. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A 24-hour business center and 3 meeting rooms are available. A rooftop terrace, spa services, and a library are also featured at the luxury Canopy by Hilton Cancun La Isla. Valet parking is free.

This 4.5-star Cancun hotel is smoke free.

  • 1 building
  • 174 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2020
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
Canopy by Hilton Cancun La Isla offers 174 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. A pillow menu is available. 50-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on request.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

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Property amenities

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free valet parking on site
  • Self parking on site (USD 8 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 31 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • Free bicycle rentals
  • Gym
  • Library
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 50-inch flat-screen TV with cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 31 per person
  • Self parking fee: USD 8 per day
  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Service fee: 10 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Property Registration Number 005-007-001188/2025

We should mention

  • Pool access available from 7:00 AM to 11:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Canopy By Hilton Cancun Isla
Canopy by Hilton Cancun La Isla Hotel
Canopy by Hilton Cancun La Isla Cancun
Canopy by Hilton Cancun La Isla Hotel Cancun

Frequently asked questions

How close is Canopy by Hilton Cancun La Isla to the airport?

Canopy by Hilton Cancun La Isla is 12.3 mi (20-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Canopy by Hilton Cancun La Isla?

As of Oct 22, 2026, prices found for a 1-night stay for 2 adults at Canopy by Hilton Cancun La Isla on Nov 6, 2026 start from CA $191, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Canopy by Hilton Cancun La Isla have an airport shuttle?

Airport shuttle services are not available at Canopy by Hilton Cancun La Isla.

How close is Canopy by Hilton Cancun La Isla to the beach?

This hotel is a short 11-minute walk from Hotel Zone Beaches and 11-minute walk from Marlin Beach. Don't forget your sunscreen!

Does Canopy by Hilton Cancun La Isla offer free breakfast?

Free breakfast isn’t provided at Canopy by Hilton Cancun La Isla, but buffet breakfast is offered for a fee of USD 31 per person. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Canopy by Hilton Cancun La Isla?

No, there is no casino at this hotel, but PlayCity Casino (14-min drive) and Royal Yak Casino and Sports Book (15-min drive) are nearby.

What time is check-in at Canopy by Hilton Cancun La Isla?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Canopy by Hilton Cancun La Isla?

This hotel offers free valet parking. Self parking is available for USD 8 per day.

Does Canopy by Hilton Cancun La Isla have a pool?

Canopy by Hilton Cancun La Isla features an outdoor pool. Guests can enjoy pool access from 7:00 AM to 11:00 PM.

Does Canopy by Hilton Cancun La Isla have a restaurant?

There are 2 onsite restaurants, offering options like brunch and light fare.

Does Canopy by Hilton Cancun La Isla have a spa?

This hotel doesn't have a spa, but it does offer deep-tissue massages and body treatments.

How close is Canopy by Hilton Cancun La Isla to downtown Cancun?

Canopy by Hilton Cancun La Isla is 6.7 mi away from Cancun.

Canopy by Hilton Cancun La Isla Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 556 out of 805 reviews
Rating 8 - Good. 137 out of 805 reviews
Rating 6 - Okay. 51 out of 805 reviews
Rating 4 - Poor. 27 out of 805 reviews
Rating 2 - Terrible. 34 out of 805 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Amenities
Wonderful place to stay.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great rooms, super friendly staff and wonderful location
Stayed 2 nights in Oct 2025
Verified review

4/10 Poor

Disliked: Staff & service, amenities
Its an OK place but not the best in the area. The rooftop is extrmeely expensive I want to assume is because day pass users get credit for what they pay and guest have to pay the price as well
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was beautiful and the service was excellent.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Good location, and clean
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was very expensive for what was offered. More selections would have made the experience better but to access to food while staying on vacation is a convenience.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access. Great location,clean and updated. Met our needs for a 1 night transfer stay. Very quiet rooms.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed my stay!
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and super friendly staff
Stayed 3 nights in Jan 2025
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities
Very expensive for vwry little better option to stay on beach side
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Friendly staff. I was able to have a massage and go to the pool. As a solo traveler it made it easier to go shopping and to the pool without going outside the resort
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, very friendly staff who are accommodating. Would stay again!
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and I’d definitely go back there.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place stayed for one night have no complaints. Food was great, location was great.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Bre
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Loved the rooftop pool and hot tub, disliked the loud club music at all hours of the day, and thoroughly enjoyed the the breakfast.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

It was okay, a tad expensive though
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to shopping and dining options
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
nice place to relax
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Canopy by Hilton is a great place to stay in Cancun!
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel to anyone
Stayed 1 night in Nov 2024