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Canopy by Hilton Cancun La Isla

4.5 star property
4.5-star luxury hotel near La Isla Shopping Mall, connected to a shopping center

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Canopy by Hilton Cancun La Isla

Photo gallery for Canopy by Hilton Cancun La Isla

Outdoor pool, open 7:00 AM to 11:00 PM, sun loungers
Exterior
Minibar, in-room safe, individually decorated, individually furnished
2 restaurants, breakfast served
Cleanliness standards

Overview of Canopy by Hilton Cancun La Isla

Reviews
8.8

Excellent

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • Pool
  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry

Check out the area

Map
Boulevard Kukulcan S N Km 12 5, Cancun, QROO, 77500
  • Popular LocationCancun Interactive Aquarium2 min walk
  • Popular LocationLa Isla Shopping Mall2 min walk
  • Popular LocationTortuga Beach13 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)22 min drive

Room options

View all photos for Premium Double Room, 2 Queen Beds (Sunset Bay View)

Minibar, in-room safe, individually decorated, individually furnished

Premium Double Room, 2 Queen Beds (Sunset Bay View)

  • 33 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Double Room, 2 Queen Beds (La Isla)

Signature Double Room, 2 Queen Beds (La Isla)

Signature Double Room, 2 Queen Beds (La Isla)

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds (Sunrise View)

Minibar, in-room safe, individually decorated, individually furnished

Premium Room, 2 Queen Beds (Sunrise View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Exclusive Double Room, 1 King Bed (Sunset Bay View)

Minibar, in-room safe, individually decorated, individually furnished

Exclusive Double Room, 1 King Bed (Sunset Bay View)

  • 32 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Queen Beds (Sunrise View)

Minibar, in-room safe, individually decorated, individually furnished

Superior Double Room, 2 Queen Beds (Sunrise View)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed (Nichupte Bay View)

Presidential Suite, 1 King Bed (Nichupte Bay View)

Presidential Suite, 1 King Bed (Nichupte Bay View)

  • 94 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed (Sunrise View)

Minibar, in-room safe, individually decorated, individually furnished

Superior Double Room, 1 King Bed (Sunrise View)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Panoramic View)

Junior Suite, 1 King Bed (Panoramic View) | Living area

Junior Suite, 1 King Bed (Panoramic View)

  • 59 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Sunset View)

Minibar, in-room safe, individually decorated, individually furnished

Premium Room, 1 King Bed (Sunset View)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Sunset Bay View)

Minibar, in-room safe, individually decorated, individually furnished

Room, 1 King Bed (Sunset Bay View)

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds (Sunset View)

Minibar, in-room safe, individually decorated, individually furnished

Premium Room, 2 Queen Beds (Sunset View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Double Room, 1 King Bed (La Isla Room)

Signature Double Room, 1 King Bed (La Isla Room)

Signature Double Room, 1 King Bed (La Isla Room)

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
The Westin Resort & Spa, Cancun
Pool
Hot tub
Spa
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4.1 out of 5, Very good, (1271)
The price is CA $177
per night
CA $220 total
includes taxes & fees
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About the area

Cancun

Zona Hotelera stay.A stay at this Zona Hotelera hotel places you within half a mile (1 km) of La Isla Shopping Mall and 3 miles (5 km) of Aquaworld. Also, Iberostar Cancun Golf Course is within 3 miles (5 km) and El Rey Ruins is within 6 miles (10 km).

What's nearby

  • Cancun Interactive Aquarium - 2 min walk
  • La Isla Shopping Mall - 2 min walk
  • Iberostar Cancun Golf Course - 5 min drive
  • Langosta Beach - 9 min drive
  • Tortuga Beach - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • Wander Rooftop Bar - 4 min walk
  • Starbucks - 4 min walk
  • Starbucks - 2 min walk
  • Cambalache - 1 min walk
  • Cenacolo - 6 min walk

About this property

Canopy by Hilton Cancun La Isla

4.5-star luxury hotel near La Isla Shopping Mall, connected to a shopping center
Canopy by Hilton Cancun La Isla offers its guests an outdoor pool, a fitness center, and complimentary bicycles. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A 24-hour business center and 3 meeting rooms are available. A rooftop terrace, spa services, and a library are also featured at the luxury Canopy by Hilton Cancun La Isla. Self parking is free.

This 4.5-star Cancun hotel is smoke free.

  • 1 building
  • 174 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2020
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
Canopy by Hilton Cancun La Isla offers 174 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. A pillow menu is available. 50-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on request.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Languages

English, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: USD 31 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • Fitness center
  • Free bicycle rentals
  • Outdoor pool
  • Shopping mall
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • In-room accessibility
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 50-inch flat-screen TV
  • Cable channels
  • Pay movies

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Free rollaway beds
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 31 per person
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Service fee: 10 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Canopy By Hilton Cancun Isla
Canopy by Hilton Cancun La Isla Hotel
Canopy by Hilton Cancun La Isla Cancun
Canopy by Hilton Cancun La Isla Hotel Cancun

Canopy by Hilton Cancun La Isla Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 283 out of 416 reviews" "
Rating 8 - Good. 71 out of 416 reviews" "
Rating 6 - Okay. 25 out of 416 reviews" "
Rating 4 - Poor. 18 out of 416 reviews" "
Rating 2 - Terrible. 19 out of 416 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carl

Stayed 2 nights in Mar 2024

10/10 Excellent

Raina

Stayed 1 night in Mar 2024

10/10 Excellent

CHATCHAPHON, Clackamas

Stayed 3 nights in Jan 2024

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had flight cancellation and the staff very accommodating finding us us room before check in . Room service food was very good and arrived quickly. Pool area staff was excellent at taking care of our needs .
Stayed 1 night in Jan 2024

6/10 Okay

Krishna

Travelled with family
Liked: Staff & service, amenities
Room was not clean; water everywhere and carpet was soggy wet. Room was not serviced for a couple of days and had to ask. Food was good; friendly, helpful front desk
Stayed 4 nights in Dec 2023

10/10 Excellent

uttara

Stayed 5 nights in Dec 2023

6/10 Okay

Rob

Travelled with partner
Liked: Cleanliness, amenities
Decent hotel, room is comfortable, shower not great, no water pressure. Restaurant is mediocre, great location good staff
Stayed 5 nights in Dec 2023

10/10 Excellent

Yasir S, Rolling Meadows

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the center of everything. You can walk to shopping malls or take Uber to other restaurants south of the hotel. Hot breakfast available with good variety of everything.
Stayed 3 nights in Dec 2023

8/10 Good

Avis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

RAMON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities