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Hotel Xbalamque and Spa Cancun

3.0 star property
3-star spa hotel near Ultramar Ferry Puerto Juárez

Choose dates to view prices

Photo gallery for Hotel Xbalamque and Spa Cancun

Interior entrance
Couples treatment rooms, steam room, body treatments, aromatherapy
Front of property - evening/night
Mexican cuisine
Outdoor pool

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500
  • Place, Las Palapas Park
    ‪2 min walk‬
  • Place, Benito Juarez Municipal Building
    ‪6 min walk‬
  • Place, Plaza 28
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

7.2 out of 10
Good
(10 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

Superior Room | Living room

Superior Room

8.0 out of 10
Very good
(4 reviews)
  • 42 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Suite with Street View

Desk

Suite with Street View

  • 30 sq m
  • Sleeps 2

View all photos for Double Room Standard

Desk

Double Room Standard

  • 30 sq m
  • Sleeps 2

View all photos for Quadruple Room Standard

Desk

Quadruple Room Standard

  • 30 sq m
  • Sleeps 4

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About the area

Cancun

Downtown Cancun stay.You'll be steps from Las Palapas Park and within a 10-minute walk of Mercado 28 with a stay at this Downtown Cancun hotel. Benito Juarez Municipal Building and Mercado 23 are also within half a mile (1 km).

What's nearby

  • Las Palapas Park - 2 min walk - 0.2 km
  • Mercado 28 - 6 min walk - 0.6 km
  • Benito Juarez Municipal Building - 6 min walk - 0.6 km
  • Plaza 28 - 8 min walk - 0.7 km
  • Mercado 23 - 10 min walk - 0.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Av. Yaxchilán - ‬1 min walk
  • ‪La Parrilla - ‬2 min walk
  • ‪Los Pescaditos - ‬2 min walk
  • ‪Fish n' Fries - ‬4 min walk
  • ‪Cheester - ‬3 min walk

About this property

Hotel Xbalamque and Spa Cancun

3-star spa hotel near Ultramar Ferry Puerto Juárez
Hotel Xbalamque and Spa Cancun offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at Hotel Xbalamque and Spa Cancun. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

  • 1 building
  • 90 guestrooms or units
  • 3 levels
  • Built in 1990
  • Deli
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Xbalamque and Spa Cancun offers 90 accommodations with complimentary toiletries. Televisions come with cable channels.

Bathrooms include showers with rainfall showerheads. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Spa Xbalamqué has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Interior detail
Hotel Santa Maria Cancun
  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
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The price is CA $44
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Property amenities

Family friendly

  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • TV with cable channels

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

Property Registration Number 005-007-007318/2025

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Xbalamque Resort
Hotel Xbalamque Resort Cancun
Xbalamque
Xbalamque Cancun
Xbalamque Hotel Cancun
Hotel Xbalamque Cancun
Hotel Xbalamque
Hotel Xbalamque Resort Spa

Hotel Xbalamque and Spa Cancun Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 321 out of 1002 reviews
Rating 8 - Good. 270 out of 1002 reviews
Rating 6 - Okay. 186 out of 1002 reviews
Rating 4 - Poor. 97 out of 1002 reviews
Rating 2 - Terrible. 128 out of 1002 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Veronica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Local perfecto.Solo nos faltaron más toallas
Stayed 3 nights in Oct 2025

8/10 Good

LEOPOLDO E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Oct 2025

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Jose Antonio Casto, BELOIT

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No wifi at all , really old appliances, some of them don't work properly, no way to get with some of the staff unless you have to go to the front desk, no even a phone
Stayed 5 nights in Sep 2025

10/10 Excellent

Raul, Rockville

Stayed 4 nights in Oct 2025

8/10 Good

Josseline Stefany

Stayed 3 nights in Oct 2025

6/10 Okay

Francisco

The breakfast was fair. We do not use the spa.
Stayed 4 nights in Sep 2025

10/10 Excellent

EMMA

Stayed 4 nights in Aug 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es perfecta,cerca de ADO central de autobuses,mercados,restaurantes,y el personal de primera eso fue los mejor 👏👏👏👏
Stayed 7 nights in Aug 2025

6/10 Okay

Veronica

Travelled with family
Disliked: Amenities
The hotel lobby was nice and they have a pool open from 8am to 8:00pm. The staff was nice and friendly.
Stayed 1 night in Aug 2025

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Things to do around hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Irenia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Jul 2025

10/10 Excellent

Gaga

Liked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Gaga

Stayed 2 nights in Jul 2025

10/10 Excellent

Destiny

I had an amazing experience at Hotel Xbalamqué! The hotel has so much character — from the unique Mayan-inspired decor to the beautiful artwork throughout the property. The atmosphere felt fun, welcoming, and full of charm. The staff was friendly and helpful, always making sure I had what I needed. My room was clean and comfortable, and I loved the little details that made the stay feel special. The location was also super convenient, with lots to explore nearby. If you’re looking for a place in Cancún that’s affordable, full of personality, and not just another generic hotel, I highly recommend Xbalamqué.
Stayed 5 nights in Jun 2025

10/10 Excellent

Gaga

Stayed 2 nights in Jul 2025

8/10 Good

Nesrin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

10/10 Excellent

gaga

Stayed 1 night in Jun 2025

8/10 Good

Ben

Stayed 1 night in Jun 2025

8/10 Good

Ann-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Richard

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Moisés

Stayed 1 night in May 2025

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
All was fine…! I wish my vacation will continue but it was my last day…!
Stayed 1 night in May 2025

4/10 Poor

BONNIE, CINCINNATI

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
To new management: I have been going to this boutique hotel for years. The staff is lovely, the artwork on the building/interior is just amazing and the location is near the bus station/hospital and good restaurants. BUT, new management has decided to do away with one of the best features: the POOL is GONE!!! In all of the advertising, the pool is featured>the pool has been replaced by a "cenote" where you cannot swim!!We were sent over to another hotel's pool to swim in. It is HOT in El Mexico and we need a POOL!!! you have destroyed one of the best features of the property>WHY??? as a long time customer, I want the original pool back, please. AND please change your advertising to reflect this new development. Your advertising at present is completely misleading and customers are upset.VERY DISAPPOINTING>
Stayed 8 nights in May 2025