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4.1 out of 5

"Great handicap accessible bathroom--except for positioning of the soap dish in the shower! Comfortable bed. . .easy to use my scooter in a large area ... " More

By a verified traveller on Sun 07 May 2017

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Hotel Description

3-star hotel near Outlet Collection at Niagara

In historical district

Your stay at this Glendale hotel places you within 2 miles (3 km) of Outlet Collection at Niagara and Royal Niagara Golf Club. Ravine Vineyard Estate Winery is within 3 miles (5 km) and American Falls is within 12 miles (20 km).

Renovated in 2018

This hotel features an indoor pool, a fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a bar/lounge on site, and a 24-hour front desk and laundry facilities are also provided.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 118 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with digital channels. Room service, premium bedding, and coffee/tea makers are also available.

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$99* Per night/room 20 Nov. - 21 Nov.

King, Room, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

King, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Garden Inn Niagara-on-the-Lake ratings based on 23 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Niagara-on-the-Lake

Everyone (5) Couples (1) Family (1)
4 out of 5

Posted by on 12 Jul. 2019

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Comment from Hotel Management

13 Jul. 2019 by Jas

Dear Guest, Thank you for your valuable feedback. If there is ever anything that we can do to enhance your stay in the future, please do not hesitate to contact us. We are always happy to help. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed. Sincerely, Management

3 out of 5

This hotel was clean, comfortable and reasonably priced.

Pros: Free breakfast, Free Internet, Quiet
I stayed in this hotel for 1 night. It was conveniently located by the highway, and only a 10 minute drive to Niagara-On-the Lake. The hotel room was very clean, and the bed was comfortable. I would recommend this hotel to stay in. Checking in and checking out was very easy, and the staff were very friendly.

Posted by on 5 Oct. 2011

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4 out of 5
Nice hotel, would have been nice to have a complimentary breakfast

Posted by on 7 Apr. 2019

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Comment from Hotel Management

30 Apr. 2019 by Jas

Dear Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very happy to hear that a great stay and sorry to hear that you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something is not just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Managenent

5 out of 5
The staff was very friendly our room was clean we had a great day

Posted by on 3 Mar. 2019

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Comment from Hotel Management

3 Mar. 2019 by Jas

Dear Guest, Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. Our staff strive to give great customer service and are so happy when we hear comments like yours. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed. With regards,

5 out of 5

Rain, Rain Go Away

Pros: Friendly, helpful staff--thanki you!
Cons: Remove the soap dish above the shower bench--please! It protrudes from the wall and when you sit on the bench, it is up against your back. Very odd.
Location: Loved the Lavender Farm and gift shop, historic Old Town--plenty of interesting shops and people, Avondale Dairy Bar, plenty of wineries!
Great handicap accessible bathroom--except for positioning of the soap dish in the shower! Comfortable bed. . .easy to use my scooter in a large area in the room.

Posted by , from Cincinnati, Ohio on 7 May 2017

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Comment from Hotel Management

28 Jun. 2017 by Management

Dear Nancy, Thank you very much for your review of our hotel! We appreciate all your comments and I will be sharing your feedback with our entire team. We are pleased that you enjoyed your stay with us and that you found our staff both friendly and helpful! Have a wonderful day and we hope to see you again. Warmest regards

4 out of 5
Great hotel just not close to much. Had to drive to get any place.

Posted by , from r on 20 Mar. 2017

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Comment from Hotel Management

23 Mar. 2017 by Management

Dear ruby, Thank you so much for reviewing our hotel! We greatly appreciate your feedback and will share this with the entire team. We hope to see you again soon! Warm regards

3 out of 5

Not far from points of interest.

The front desk staff were pleasant but cool. I had booked a non smoking room but there had clearly been smoking at some point. My husband sat in the desk chair and almost fell over backwards. There was no stop lever. This could be dangerous for an elderly person. My side of the bed was fine but the other side was sunken in by about an inch and a half. Cleaning staff did a great job. Restaurant food was good but breakfast was not inclusive. Room service was very accommodating. Location is central to Niagara on the Lake, wineries and Niagara Falls.

Posted by , from NY on 24 Sep. 2016

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4 out of 5

Offers easy access to varied areas

Pros: Prices were within my budget
Cons: Update the in room restaurant suggested binder
Location: Don't forget the town of St Catherines near by. Nice revitalization of down town with great resturants
We were able to go to Niagara Falls without any difficulties. The falls are about 6 miles away. The town of Niagara On The Lake is less than 4 miles and offers most delightful shops,restaurants and parks. The hotel staff is very pleasant. Breakfast was very nice offering a wide variety of choices. Supper meals were ok but not wonderful. Rooms were clean and functional.

Posted by , from Ma on 7 Jul. 2016

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5 out of 5

Very clean and comfortable

Hotel very clean and beds were nice and firm. Just off QEW so convenient on /off and located just slightly away from the usual hubbub of people and traffic which made it more quiet. The staff was very friendly. The restaurant food was very tasty. We would definitely stay here again.

Posted by , from Grand Rapids, MI on 17 Oct. 2013

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4 out of 5

Large rooms and close to expressway

This is a beautiful LARGE hotel. We did not care for the beds. Though they are adjustable, they did not suit us. We thought the pillows were too firm also. The refrigerator had no freezer and we needed one for freezer blocks and cold packs for medication. Across the street is a food court place which is handy. Breakfast is not included, so we did not dine here, due to price. We had a problem with a lamp and it was quickly replaced by a helpful young staff person.

Posted by , from Harrisburg PA on 15 Oct. 2013

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About the Hilton Garden Inn Niagara-on-the-Lake

Location 500 York Rd, Niagara-on-the-Lake, ON L0S1J0

Property Features

Hilton Garden Inn Niagara-on-the-Lake offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Garden Inn Niagara-on-the-Lake. For a fee, parking is available. A complete renovation of Hilton Garden Inn Niagara-on-the-Lake was completed in May 2018. This 3-star Niagara-on-the-Lake hotel is smoke free.

  • 1 building
  • 118 guestrooms or units
  • 5 levels
  • 3071 sq m of conference space
  • Built in 2005
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Free RV, bus, truck parking

Transport

  • Airport: Buffalo, NY (BUF-Buffalo Niagara Intl.) (58.7 km / 36.5 mi)
  • Train station: St. Catharines Station (9.6 km / 6 mi)
  • Parking: Free RV/bus/truck parking; self parking available for a surcharge

Room Amenities

Hilton Garden Inn Niagara-on-the-Lake offers 118 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Beds feature premium bedding. 42-inch LCD televisions come with premium digital channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Niagara-on-the-Lake hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception on select days.

Garden Grille and Bar - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Garden Grille and Bar - Onsite bar. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 25

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CAD 14.50 for adults and CAD 7.50 for children (approximately)
  • Self parking fee: CAD 0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Niagara-on-the-Lake
  • Hilton Garden Inn Niagara-on-the-Lake
  • Niagara-on-the-Lake Hilton Garden Inn
  • Hilton Garden Inn Niagara-on-the-Lake Hotel
  • Niagara-On-The-Lake Hilton
  • Hilton Garden Inn Niagara-On-The-Lake Hotel Niagara-On-The-Lake
  • Hilton Niagara-On-The-Lake
  • Hilton Garden Inn Niagara on the Lake
  • Hilton Garden Niagara On The
  • Hilton Garden Inn Niagara-on-the-Lake Hotel
  • Hilton Garden Inn Niagara-on-the-Lake Niagara-on-the-Lake
  • Hilton Garden Inn Niagara-on-the-Lake Hotel Niagara-on-the-Lake

You should know

  • Pool access available from 6 AM to 11 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.ca/Niagara-Falls-Hotels-Hilton-Garden-Inn-Niagara-on-the-Lake.h1327316-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.