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4.4 out of 5

"Nice hotel, would have been nice to have a complimentary breakfast " More

By a verified traveller on Sun 07 Apr 2019

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Hotel Description

3-star hotel near Outlet Collection at Niagara

In historical district

Your stay at this Glendale hotel places you within 2 miles (3 km) of Outlet Collection at Niagara and Royal Niagara Golf Club. Ravine Vineyard Estate Winery is within 3 miles (5 km) and Horseshoe Falls is within 9 miles (15 km).

Renovated in 2018

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a bar/lounge on site, and a 24-hour front desk and laundry facilities are also provided.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 118 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with digital channels. Other amenities include room service, premium bedding, and coffee/tea makers.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$102* Per night/room 20 Dec. - 21 Dec.

Room, 2 Queen Beds (Drinks & Snacks)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Niagara-on-the-Lake ratings based on 5 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Niagara-on-the-Lake

Everyone (3) Couples (1) Family (1)
4 out of 5

Posted by on 12 Jul. 2019

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Comment from Hotel Management

13 Jul. 2019 by Jas

Dear Guest, Thank you for your valuable feedback. If there is ever anything that we can do to enhance your stay in the future, please do not hesitate to contact us. We are always happy to help. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed. Sincerely, Management

4 out of 5
Nice hotel, would have been nice to have a complimentary breakfast

Posted by on 7 Apr. 2019

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Comment from Hotel Management

30 Apr. 2019 by Jas

Dear Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very happy to hear that a great stay and sorry to hear that you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something is not just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Managenent

5 out of 5
The staff was very friendly our room was clean we had a great day

Posted by on 3 Mar. 2019

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Comment from Hotel Management

3 Mar. 2019 by Jas

Dear Guest, Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. Our staff strive to give great customer service and are so happy when we hear comments like yours. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed. With regards,

5 out of 5

Rain, Rain Go Away

Pros: Friendly, helpful staff--thanki you!
Cons: Remove the soap dish above the shower bench--please! It protrudes from the wall and when you sit on the bench, it is up against your back. Very odd.
Location: Loved the Lavender Farm and gift shop, historic Old Town--plenty of interesting shops and people, Avondale Dairy Bar, plenty of wineries!
Great handicap accessible bathroom--except for positioning of the soap dish in the shower! Comfortable bed. . .easy to use my scooter in a large area in the room.

Posted by , from Cincinnati, Ohio on 7 May 2017

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Comment from Hotel Management

28 Jun. 2017 by Management

Dear Nancy, Thank you very much for your review of our hotel! We appreciate all your comments and I will be sharing your feedback with our entire team. We are pleased that you enjoyed your stay with us and that you found our staff both friendly and helpful! Have a wonderful day and we hope to see you again. Warmest regards

4 out of 5
Great hotel just not close to much. Had to drive to get any place.

Posted by , from r on 20 Mar. 2017

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Comment from Hotel Management

23 Mar. 2017 by Management

Dear ruby, Thank you so much for reviewing our hotel! We greatly appreciate your feedback and will share this with the entire team. We hope to see you again soon! Warm regards

About the Hilton Garden Inn Niagara-on-the-Lake

Location 500 York Rd, Niagara-on-the-Lake, ON L0S1J0

Property Features

Hilton Garden Inn Niagara-on-the-Lake offers its guests an indoor pool and a fitness center. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 3068 square feet (285 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Garden Inn Niagara-on-the-Lake. For a fee, parking is available. A complete renovation of Hilton Garden Inn Niagara-on-the-Lake was completed in May 2018. This 3-star Niagara-on-the-Lake hotel is smoke free.

  • 1 building
  • 118 guestrooms or units
  • 5 levels
  • 3068 sq ft of conference space
  • 285 sq m of conference space
  • Built in 2005
  • Bar or lounge
  • Manager's reception (free)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Free RV, bus, truck parking

Transport

  • Airport: Buffalo Niagara Intl. Airport (BUF) (58.7 km / 36.5 mi)
  • Train station: St. Catharines Station (9.8 km / 6.1 mi)
  • Parking: Free RV/bus/truck parking; self parking available for a surcharge

Room Amenities

Hilton Garden Inn Niagara-on-the-Lake offers 118 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary newspapers and coffee/tea makers. Beds feature premium bedding. 42-inch LCD televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception daily.

Garden Grille and Bar - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Garden Grille and Bar - Onsite bar. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 19
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast and dinner.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CAD 14.50 for adults and CAD 7.50 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-in fee for check-in between 2:00 PM and midnight (amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Niagara-on-the-Lake
  • Hilton Garden Inn Niagara-on-the-Lake
  • Niagara-on-the-Lake Hilton Garden Inn
  • Hilton Garden Inn Niagara-on-the-Lake Hotel
  • Niagara-On-The-Lake Hilton
  • Hilton Garden Inn Niagara-On-The-Lake Hotel Niagara-On-The-Lake
  • Hilton Niagara-On-The-Lake
  • Hilton Garden Inn Niagara on the Lake
  • Hilton Garden Niagara On The
  • Hilton Garden Inn Niagara-on-the-Lake Hotel
  • Hilton Garden Inn Niagara-on-the-Lake Niagara-on-the-Lake
  • Hilton Garden Inn Niagara-on-the-Lake Hotel Niagara-on-the-Lake

You should know

  • Pool access available from 6 AM to 11 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.