Hotels with Jacuzzis In Room in Niagara-on-the-Lake From C$90

Convenient location to the wineries and casinos. Great food on premises.

Super friendly staff. Clean rooms with comfortable beds. Real China and utensils for breakfast which we ate on the outdoor patio. The hotel had beautiful flowers and is located nicely in a super cute town.

Nice hotel, would have been nice to have a complimentary breakfast

My wife and I were looking for a place to stay for our 9th anniversary. Having never been to Niagara on the Lake, I relied on phone conversations with hotel staff and the internet. After talking with the hotel directly, I was told that the rooms we were looking to book were "traditional decor." When asking the differences between the room categories, I was told that the main difference was the other room categories were "contemporary design." When we arrived late that evening, we were led up a back staircase with stained carpet to a room that left me speechless. What we found was the room was completely disgusting and completely overpriced. The decor was less traditional and more early 80's - there were nail holes and pictures missing off the walls, the air conditioner was broken, stains on the carpet and walls, etc. We also walked by the spa we had previously booked and found it was (as another review put it) a store front like my local hairdresser. We immediately tried to cancel, but were told by the hotel manager they had no direct affiliation with the hotel and we would need to contact the spa in the morning. We did so the following morning and were told it was "their policy" to require a 24 hour cancellation notice. We explained that we were leaving the hotel and believed the entire stay had been mis-represented. We left a message for the manager who never calls us back. The same manager posting generic responses to other poor reviews on this site. They ended up charding us $450 for services we never got.