I have to admit that, for a long time, I never experienced such high-end five-star service in a regular hotel. The level of cleanliness and the fantastic staff, who are happy and willing to help at any time, are incredible. Every staff member I interacted with was so excited to do extra work beyond their job responsibilities. The front desk, the person from the breakfast ( George was amazing and working so hard to make everyone happy, anticipated every need, and was cleaning continuously). I want to congratulate the management of this hotel. We went for a day at the SPA to celebrate our wedding anniversary, and we decided to spend the night in Whitby, and it was a great decision. No one at the hotel knew why we were there, but I noticed the level of service was excellent for each and every guest. Please let your team know that they are making a difference by doing what they are doing! Thank you!