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Palm Mountain Resort and Spa

3-star property
155 S Belardo Road, Palm Springs, CA 1-855-887-0424
3.8 out of 5
Good!
See all 23 travelocity Reviews

"Lovely ambience but was a struggle not having elevator to 2nd floor!! " More

By a verified traveller on Wed 25 Jan 2023

Points Of Interest

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Hotel Description

3-star hotel near San Jacinto Mountains

Downtown Palm Springs stay

Within a 10-minute walk of this Downtown Palm Springs hotel, you'll find San Jacinto Mountains and Palm Springs Art Museum. Palm Springs Convention Center and Moorten Botanical Garden and Cactarium are also within 2 miles (3 km).

Fitness center, terrace

This hotel features an outdoor pool and a gym. Enjoy the spa tub and conveniences like a 24-hour front desk and laundry facilities.

Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $149* Per night/room 25 Jun. - 26 Jun.

Deluxe Room, 1 King Bed, Patio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Poolside

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds (Courtyard)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Classic Room, 1 King Bed (Shared Patio Fire Pit)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Palm Mountain Resort and Spa ratings based on 23 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Palm Mountain Resort and Spa

Everyone (14) Couples (4) Family (4)
2 out of 5

Posted by on 17 May 2023

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Comment from Hotel Management

6 Jun. 2023 by patty

Dear Linda,Thank you for your review, as we work on improving our guest experiences we really appreciate your feedback. We apologize that we did not meet your expectations; if you would like to discuss the issues you had during your stay with me, please contact the resort directly and ask for the general manager. Unfortunately, we are unable to provide our contact information via my response. I look forward to speaking with you, Patty DavisGeneral Manager

1 out of 5
Very load Not clean

Posted by on 10 May 2023

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Comment from Hotel Management

13 May 2023 by patty

Dear Almie,Please allow me to thank you for your review and staying at Palm Mountain. I had the chance to see your rating and read the review that you posted and was concerned to hear about your experience with your guest room, as well as the lack of attention to detail. Your comments have been discussed with our team, and I will use your feedback as a coaching tool to prevent that problem in the future. We know that does not change your experience, but I hope you can feel confident that we heard your concerns. If you wish, I can be reached by calling the resort and asking for me. Unfortunately, I cannot provide any direct contact information via my response. Again, our sincere apologies, Patty DavisGeneral Manager

5 out of 5

Posted by on 14 Mar. 2023

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Comment from Hotel Management

6 Apr. 2023 by patty

Dear Gracesuda,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business, the five-star rating, and knowing we helped to create a memorable stay. We hope to welcome you back again in the future. Thank you,Patty DavisGeneral Manager

5 out of 5

Posted by on 20 Feb. 2023

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5 out of 5
Lovely ambience but was a struggle not having elevator to 2nd floor!!

Posted by on 25 Jan. 2023

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Comment from Hotel Management

26 Jan. 2023 by patty

Dear Brenda,We thank you for choosing to stay at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We truly appreciate your business and the five-star rating. We are delighted to read your positive comments and know we helped to create a memorable stay. For the building you were staying in the elevator will be back in service soon. We hope to welcome you back in the near future. Thank you,Patty DavisGeneral Manager

5 out of 5

Posted by on 24 Dec. 2022

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4 out of 5
I did not like the carpet looks old and the room has a bad odor. It was very quite people at the front desk very nice

Posted by on 9 Nov. 2022

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Comment from Hotel Management

11 Nov. 2022 by patty

Dear Ysabel,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. I had a chance to read the review that you recently completed and was concerned to hear about your experience with our hotel. We strive to accommodate all of our guests and their needs, and I was disappointed to hear about the problems you encountered. We are hoping to begin a guest room refresh next year that will include an update of our flooring. I know that doesn't make your past stay any better, but we truly appreciate you letting us know. I hope you will give us another opportunity in the future. Sincerely,Patty DavisGeneral Manager

5 out of 5

Posted by on 3 May 2022

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5 out of 5
Location is perfect for spending time indoors or outdoors in Downtown Palm Springs.

Posted by on 18 Mar. 2022

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Comment from Hotel Management

1 Apr. 2022 by GM

Hello Reagan, Thank you for the five Stars! We truly appreciate that you chose to stay with us during your visit to Palm Springs. First, I am glad to read that you loved your stay and our great location with the short walking distance to Downtown. We hope this means you will be back soon for another visit. Sincerely, General Manager

5 out of 5

Posted by on 17 Jan. 2022

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About the Palm Mountain Resort and Spa

Location 155 S Belardo Road, Palm Springs, CA 92262

Property Features

Palm Mountain Resort and Spa offers its guests an outdoor pool, a spa tub, and a fitness center. There's a coffee shop/cafe on site, as well as a snack bar/deli. There's an onsite business center. Spa services, a terrace, and multilingual staff are also featured at Palm Mountain Resort and Spa. This 3-star Palm Springs hotel is smoke free.

  • 142 guestrooms or units
  • 3 levels
  • 5 buildings
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access , Internet access (complimentary)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Palm Springs Station (8.7 km / 5.4 mi)

Room Amenities

Palm Mountain Resort and Spa offers 142 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. Microwaves and coffee/tea makers are provided. Bathrooms include bathtubs or showers and hair dryers. Flat-screen televisions are featured in guestrooms. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided weekly.

  • Flat-screen television
  • Premium channels
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Connecting rooms available

Spa Services

  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 2:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 21 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 60.00 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and lunch.

  • Children stay free
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Children stay free 21
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • No gap period between guest stays
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay
  • Resort fee: USD 22.00 per accommodation, per night

The resort fee includes:

  • Airport shuttle
  • Faxes
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness center access
  • Parking
  • Phone calls
  • Pool access
  • Self parking
  • Shuttle service
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 60.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mountain Palm
  • Palm Mountain
  • Palm Mountain Resort
  • Resort Palm
  • Palm Mountain Hotel Palm Springs
  • Palm Mountain Resort And Spa
  • Palm Mountain Resort Palm Springs
  • Palm Mountain Palm Springs
  • Palm Mountain Resort Spa
  • Palm Mountain Spa Palm Springs
  • Palm Mountain Resort and Spa Hotel
  • Palm Mountain Resort and Spa Palm Springs
  • Palm Mountain Resort and Spa Hotel Palm Springs

You should know

  • Pool access available from 9:00 AM to 10:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.