Within a 10-minute walk of this Downtown Palm Springs hotel, you'll find San Jacinto Mountains and Palm Springs Art Museum. Palm Springs Convention Center and Moorten Botanical Garden and Cactarium are also within 2 miles (3 km).
Business services
This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the business center and WiFi in public areas. Enjoy the spa tub and perks like free self parking.
WiFi, microwaves
Featuring conveniences like microwaves and coffee/tea makers, the 142 guestrooms also offer WiFi and flat-screen TVs. Premium bedding, free local calls, and free bottled water are also available.
Palm Mountain Resort and Spa ratings based on 27 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Palm Mountain Resort and Spa
Everyone (15)Couples (4)Family (8)
5 out of 5
Location is perfect for spending time indoors or outdoors in Downtown Palm Springs.
Posted by Reagan on 18 Mar. 2022
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Comment from Hotel Management
1 Apr. 2022
by GM
Hello Reagan,
Thank you for the five Stars! We truly appreciate that you chose to stay with us during your visit to Palm Springs. First, I am glad to read that you loved your stay and our great location with the short walking distance to Downtown. We hope this means you will be back soon for another visit.
Sincerely,
General Manager
5 out of 5
Posted by Michael on 17 Jan. 2022
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2 out of 5
Hotel staff had a bad attitude. Bed was bad and hard. Could not print out a folio so I could verify charges. Resort fee was more than shown on Travelocity. They asked for a 50 deposit not disclosed on Travelocity. This is essentially a two star motel rather than a hotel. Will not stay here again.
Posted by ANDREW, from San Diego on 1 Jan. 2022
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Comment from Hotel Management
8 Jan. 2022
by GM
Hello Andrew,
Thank you very much for choosing to stay at Palm Mountain Resort & Spa on your most recent visit to Palm Springs—and thank you for taking the time to submit your review. We are very grateful as each review allows us to improve our guest experience. To that end, there were several issues you raised in your review that were very concerning to me, and I would like to offer my deepest apologies for the unacceptable experience. I assure you that I will follow up with my staff to review our customer service policies to ensure that this does not happen again. Please feel free to contact me directly at the resort should you wish to discuss your experience with me in more detail, and to allow to make it right for you.
Once again, thank you so much for your time and for choosing Palm Mountain Resort and Spa. I look forward to the opportunity to welcome you back to experience the high standard of service and care we have become known for.
Sincerely,
Guest Service Manager
3 out of 5
location, appearance was nice.
Posted by Edward on 15 Nov. 2021
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Comment from Hotel Management
20 Nov. 2021
by GM
Hello Edward,
Thank you very much for taking the time to submit your review regarding your experience at Palm Mountain Resort and Spa. I am glad to read that you enjoyed your stay—and that you loved our location and our resort’s appearance. We are already looking forward to your return visit, and to the opportunity to change your 3-star review to a 5-star one next time. Until then, best wishes and safe travels to you
Sincerely,
General Manager
5 out of 5
Location is amazing just off the main street.
Posted by Donald on 12 Nov. 2021
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Comment from Hotel Management
13 Nov. 2021
by GM
Hello Donald,
Thank you for submitting your reviews—and thank you for the five stars! First, I am thrilled to read that you enjoyed your stay at Palm Mountain Resort & Spa—and that you loved our location with the short walking distance to the main street. We hope this means you will be back soon for another visit.
Sincerely,
General Manager
5 out of 5
Posted by Camille on 31 Oct. 2021
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5 out of 5
Excellent lobby with great reception to check you in so you can relax and have fun in the pool and jacuzzi.
Posted by Jacqui on 23 Sep. 2021
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Comment from Hotel Management
1 Oct. 2021
by GM
Hello Jacqui,
Thank you for choosing the Palm Mountain Resort & Spa on your most recent visit to Palm Springs and for taking the time to submit your review (and thank you for the five stars!). I am delighted to read that you had a great experience with us and that you found our resort relaxing. We hope this means you will be back soon for another visit. Our amazing pool and jacuzzi will be waiting for you!
Sincerely,
General Manager
5 out of 5
Excellent fabulous easy check in with reception open 24/7. Friendly easy staff in the lobby. Wonderful. Pool & Jacuzzi excellent. Room balcony view wonderful.
Posted by Jacqui on 15 Sep. 2021
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Comment from Hotel Management
25 Sep. 2021
by GM
Hello Jacqui,
Thank you for taking the time to submit your review (and thank you for the four stars!). I’m so glad to see you enjoyed your stay. Also, I am delighted to read your kind compliments about our front desk team members. I will share your comments with them, and I am certain that they will be encouraged by our remarks. Again, thank you for staying with us, we hope to welcome you back again soon.
Sincerely,
General Manager
1 out of 5
Posted by Jennifer Mary Louise on 28 Jul. 2021
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Comment from Hotel Management
13 Nov. 2021
by GM
Dear Jennifer,
Thank you for your review. I am very sorry to see that your stay did not live up to the high standard we set for ourselves here at Palm Mountain Resort & Spa. I would love to discuss your stay and to learn from you how we can do better next time. Please do not hesitate to reach out to me directly at the hotel. I look forward to hearing from you.
Sincerely,
General Manager
5 out of 5
Posted by a verified traveller on 28 Jun. 2021
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Comment from Hotel Management
26 Jul. 2021
by GM
Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the five-star rating you have given us. So, thank you again for taking the time and providing us your feedback, as we truly appreciate knowing we created a memorable stay. Have a great summer and we hope we see you soon.
Thank you,
Steve Boswell
General Manager
Palm Mountain Resort and Spa offers its guests an outdoor pool, a spa tub, and a fitness center. There's a coffee shop/cafe on site, as well as a snack bar/deli. There's an onsite business center. A computer station is on site and WiFi is available in public spaces for a fee. Spa services, a terrace, and multilingual staff are also featured at the business-friendly Palm Mountain Resort and Spa. Limited free parking is available on a first-come, first-served basis. This 3-star Palm Springs hotel is smoke free.
142 guestrooms or units
3 levels
5 buildings
Deli
Poolside lounge chairs
Umbrellas for the pool
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Concierge
Convenience store
Terrace
Garden
Outdoor picnic space
Newspapers in lobby (free)
Television in lobby
ATM
Bellhop
Elevator
No smoking on site
Coffee shop
Family Friendly Amenities
Number of outdoor pools - 1
Grocery/convenience store
Snack bar/deli
Laundry facilities
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
WiFi (surcharge)
, Wireless internet access
, Internet access (complimentary)
Available in some public areas:
WiFi (surcharge)
Parking
Free self parking
, Parking (limited spaces)
Transport
Train station: Palm Springs Station (8.7 km / 5.4 mi)
Parking: Free self parking
Room Amenities
Palm Mountain Resort and Spa offers 142 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Microwaves and coffee/tea makers are provided. Bathrooms include bathtubs or showers and hair dryers. This Palm Springs hotel provides wireless Internet access for a surcharge. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.
Flat-screen television
Premium channels
Microwave
Coffee maker
Luxury bedding
Bathtub or shower
Cribs (free)
Housekeeping (daily)
Local calls (free)
Hair dryer
Safe
Telephone
Iron and ironing board
Air conditioning
Connecting rooms available
Spa Services
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Check-in time ends at 3:00 AM
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 21 years old and younger stay free when using existing bedding.
Free cribs (infant beds)!
Pet Policy
Pets: USD 60.00 per pet, per stay
Only dogs are allowed
Maximum 2 per room (weight limit: 50 lbs)
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and lunch.
Pets Allowed-Specific Rooms Only
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay free - 2
Debit cards
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
No gap period between guest stays
Property confirms they are implementing guest safety measures
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 50.00 per stay
Resort fee: USD 19.00 per accommodation, per night
The resort fee includes:
Nearby fitness center access
Airport shuttle
Internet access
Phone calls
Faxes
In-room bottled water
In-room coffee
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for in-room wireless Internet: USD 19.00 per night (rates may vary)
Fee for wireless Internet in public areas: USD 19.00 per night (rates may vary)
Pet fee: USD 60.00 per pet, per stay
Service animals are exempt from fees
Early check-in fee: USD 20.00 (subject to availability)
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Mountain Palm
Palm Mountain
Palm Mountain Resort
Resort Palm
Palm Mountain Hotel Palm Springs
Palm Mountain Resort And Spa
Palm Mountain Resort Palm Springs
Palm Mountain Palm Springs
Palm Mountain Resort Spa
Palm Mountain Spa Palm Springs
Palm Mountain Resort and Spa Hotel
Palm Mountain Resort and Spa Palm Springs
Palm Mountain Resort and Spa Hotel Palm Springs
You should know
Pool access available from 7 AM to 10:00 PM.
Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 2 children 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
