I recently booked a stay at this property through Expedia. Unfortunately, my experience was very disappointing from the moment I arrived.
Even though I had a valid receipt number and completed the pre-arrival check-in, the front desk informed me they could not find my reservation. As a result, I was charged again on my debit card upon arrival, despite already having paid $89 through Expedia. The hotel charged me an additional $69, and I had to contact Expedia to resolve the issue. Thankfully, Expedia responded quickly to assist with the overcharge, though the refund is still pending.
After check-in, the problems continued. The room key did not work at first, which caused another delay. Once inside, the room was in poor condition, with a strong smell of smoke and an overall lack of cleanliness. The property did not match the standards I expect from Wyndham’s brand.
Overall, I would not recommend this hotel. While the staff did provide a room, the booking confusion, double charge, and poor room quality made for a very frustrating experience. Sometimes paying a little more is worth it for professionalism, cleanliness, and peace of mind.