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Holiday Inn & Suites Pittsfield-Berkshires by IHG

3.0 star property
3-star hotel perfect for exploring Pittsfield

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Photo gallery for Holiday Inn & Suites Pittsfield-Berkshires by IHG

Dine in style with a long table set for a memorable meal, surrounded by cushioned chairs and large windows offering a view of the outdoors.
Located at 1 West Street, this hotel features a modern design with a brick facade and multiple windows.
Kitchen features a stainless steel sink, microwave, and refrigerator, adjacent to a cozy bedroom area with a bed and nightstand.
Conference room with carpeted floor, tables, chairs, and city views.
Relax in this stylish room with two single beds, a flat-screen TV, and a seating area with a chair and sofa, offering a view of the outdoors.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Breakfast available
  • 24/7 front desk

Explore the area

View in a map
One West Street, Pittsfield, MA, 01201
  • Berkshire Museum
    ‪2 min walk‬
  • Colonial Theater
    ‪3 min walk‬
  • Bousquet Ski Area
    ‪8 min drive‬
  • Pittsfield, MA (PSF-Pittsfield Municipal)
    ‪8 min drive‬

Room options

View all photos for Standard Room

Comfortable bed with a dark wood headboard.

Standard Room

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Room, 2 Queen Beds, Mobility Accessible

Two beds with white linens and a wooden headboard offer a comfortable retreat with a city view.

Room, 2 Queen Beds, Mobility Accessible

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible

Two beds with white linens and a wooden headboard offer a comfortable retreat with a city view.

Standard Room, 2 Queen Beds, Mobility Accessible

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed

Kitchen features a stainless steel sink, microwave, and refrigerator, adjacent to a cozy bedroom area with a bed and nightstand.

Suite, 1 King Bed with Sofa bed

  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

Kitchen features a stainless steel sink, microwave, and refrigerator, adjacent to a cozy bedroom area with a bed and nightstand.

Suite, Multiple Beds

9.6 out of 10
Exceptional
(4 reviews)
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Pool View

Relax in a cozy space with a neatly made bed, comfortable sofa, and convenient side table.

Studio Suite, 1 King Bed with Sofa bed, Pool View

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Mobility Accessible (Roll-In Shower)

Relax in a cozy space with a neatly made bed, comfortable sofa, and convenient side table.

Suite, 1 King Bed, Mobility Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Bathroom features a large mirror, sink, and glass shower enclosure.

Standard Room, 1 King Bed

8.2 out of 10
Very good
(34 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible

Relax in a stylish room with a large bed, flat-screen TV, and desk area.

Standard Room, 1 King Bed, Mobility Accessible

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Bathroom features a large mirror, sink, and glass shower enclosure.

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(62 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible

Relax in a spacious room with a large bed, desk, and comfortable seating area, offering a city view.

Standard Room, 1 Queen Bed, Mobility Accessible

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

About the area

Pittsfield

Heart of Pittsfield.You'll be steps from Berkshire Museum and a 5-minute walk from Colonial Theater. Berkshire Athenaeum and Barrington Stage Company are also within half a mile (1 km).

What's nearby

  • Berkshire Museum - 2 min walk - 0.2 km
  • Colonial Theater - 3 min walk - 0.3 km
  • Barrington Stage Company - 8 min walk - 0.7 km
  • Bousquet Ski Area - 8 min drive - 6.7 km
  • Hancock Shaker Village - 9 min drive - 8.3 km

Getting around

  • Pittsfield Intermodal Transportation Center - 6 min walk
  • Pittsfield, MA (PSF-Pittsfield Municipal) - 12 min drive

Restaurants

  • ‪Alltown - ‬18 min walk
  • ‪Burger King - ‬5 min walk
  • ‪Ayelada - ‬12 min walk
  • ‪Tito's Mexican Grill - ‬4 min walk
  • ‪Hot Dog Ranch - ‬10 min walk

About this property

Holiday Inn & Suites Pittsfield-Berkshires by IHG

3-star hotel perfect for exploring Pittsfield
Holiday Inn & Suites Pittsfield-Berkshires by IHG offers its guests an indoor pool and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and 10 meeting rooms. A library, a terrace, and a vending machine are also featured at the business-friendly Holiday Inn & Suites Pittsfield-Berkshires by IHG. Self parking is free.

Smoking is allowed in designated areas at this 3-star Pittsfield hotel.

  • 1 building
  • 179 guestrooms or units
  • 12 levels
  • Ski lift tickets
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Holiday Inn & Suites Pittsfield-Berkshires by IHG offers 179 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with digital channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

English, Spanish

Similar properties

Welcome to our reception area, featuring a comfortable seating area, a reception desk, and a beautiful abstract art piece.

Best Western Plus Berkshire Hills Inn & Suites

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, 1,000 reviews
The price is CA $163
CA $183 total
includes taxes & fees
Sep 1 - Sep 2
Best Western Plus Berkshire Hills Inn & Suites

Property amenities

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 10:30 AM for a fee: USD 12.99 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Health club
  • Indoor pool
  • Library
  • Shopping
  • Ski passes
  • Wine tours

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (38 inches high)
  • Handrails in stairways (36 inches high)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per stay (maximum USD 50.00 per stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 25 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 12.99 per person
  • Pet fee: USD 50.00 per accommodation, per stay (maximum USD 50.00 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0010502360
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is C0010502360. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and Eurocard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Pittsfield-Berkshires
Crowne Plaza Pittsfield-Berkshires
Crowne Plaza Pittsfield Hotel Pittsfield
Pittsfield Crowne Plaza
Crowne Plaza Pittsfield-Berkshires Hotel
Berkshire Plaza Hotel Pittsfield
Berkshire Plaza Pittsfield
Berkshire Plaza
Crowne Plaza Pittsfield Berkshires
Holiday Inn Suites Pittsfield Berkshires
Holiday Inn Suites Pittsfield Berkshires an IHG Hotel
Holiday Inn & Suites Pittsfield-Berkshires by IHG Hotel
Holiday Inn & Suites Pittsfield-Berkshires by IHG Pittsfield

Holiday Inn & Suites Pittsfield-Berkshires by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 356 out of 853 reviews
Rating 8 - Good. 250 out of 853 reviews
Rating 6 - Okay. 126 out of 853 reviews
Rating 4 - Poor. 72 out of 853 reviews
Rating 2 - Terrible. 49 out of 853 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
For the money we spent I expected more
Stayed 1 night in Aug 2025

10/10 Excellent

Bentley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s very good for the price. Satisfied with comfortable beds, room temperature control, cleanliness in and out the hallways. Breakfast did the job. All very good for the price and selections of hotels around the area.
Stayed 1 night in Apr 2025

10/10 Excellent

Melissa

Liked: Property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Len

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Jayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

frank

Travelled with partner
Liked: Amenities
Very nice
Stayed 1 night in Apr 2025

10/10 Excellent

Jeremiah, Glenville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Lisa

Stayed 2 nights in Apr 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Under renovation
Stayed 1 night in Apr 2025

8/10 Good

Chris

Stayed 1 night in Apr 2025

10/10 Excellent

Amy

Stayed 1 night in Apr 2025

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was quiet and clean.
Stayed 3 nights in Apr 2025

8/10 Good

Charles

Liked: Cleanliness, property conditions & facilities, room comfort

Okay but several bad things.

WiFi was unsecured. TV (Direct TV) didn’t work. Moving cable might get a response in upper channels but only momentarily. Cable junction box had been stuck them pulled through wall. Covered with recent room paint
Stayed 1 night in Apr 2025

10/10 Excellent

Timothy

Stayed 2 nights in Jan 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

I wouldn't stay here again.

To start with, the parking garage is closed and looks condemned. When asked where to park, we were told to park down the hill at the bank parking lot. Breakfast was pretty expensive for a continental breakfast that in other hotels would be free. It was also of poor quality.
Stayed 1 night in Mar 2025

10/10 Excellent

Dakota

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, nice staff. Rug in the room was kind of musty. They were accommodating to me requesting to have a slightly later check out. Would return if in the area.
Stayed 1 night in Mar 2025

2/10 Terrible

Ebony

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were bugs in both hotel rooms , they moved me around and I still seen and stepped on bugs I got out of there hours prior to check out
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveller

Travelled with family

Good but no TV

The people at the front desk were friendly and mostly helpful. I was disappointed that I requested twice to have my tv looked at because it wouldn’t connect to the cable and no one showed. Annoying.
Stayed 1 night in Mar 2025

6/10 Okay

Craig

Travelled with family
The hotel was ok. Parking situation was not great. Their garage is crumbling so they are using a vacant lot around the corner. Booked a room with two queens, got two fulls instead. Not worth complaining or trying to change it. Probably why hotels do that and get away with it. One of three elevators wasn’t working. The paid breakfast was subpar to most free continental breakfasts. Pool was fun enough for the kids and overall it was clean and good enough.
Stayed 2 nights in Mar 2025

4/10 Poor

Katrina

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay at this property again. The first room we were given was under construction which i'm not sure how they missed that when assigning us the room. The second room had discolorations on the ceiling and ladybugs in the curtains. The person checking us in said our room number out-loud which is a safety issue in a crowded waiting area. The valet couldnt find my car keys at check out. I'd honestly give it zero stars but i'm being generous.
Stayed 1 night in Mar 2025

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service
I was nervous about the property due to its location & what I've heard from some others, but it was the only option for my timing & I took a chance. The exterior looked extremely dated & a bit unkempt & the neighborhood seemed dark & unsafe. However, upon entering the staff was super pleasant, super helpful, & I was in my room in like 2 minutes from walking into the lobby to my front door. Room was a cozy size & well appointed. All new fixtures & incredibly clean. I was very pleasantly surprised. I did find a sock in the closet left behind by a previous guest, but otherwise, all seemed very sanitary. TV wouldn't turn on, but the WiFi was very adequate to stream entertainment, so for one night, it worked.
Stayed 1 night in Mar 2025