4/10 Poor
Fiona
Travelled with family
Oct 22, 2025
Unfortunately the one stand-out part of this experience has that our room stank of stale cigarette smoke the moment we walked in.
The receptionist's response was tomlaugh awkwardly and agree it wasn't nice and that she'd 'clean' - but the room WAS clean. And the last thing I wanted was the smell of toxic cleaning products on top of the cigarette smoke. And the smell was in the rug and the furnishings, not in the bathroom or on the sheets.
Apparently changing rooms wasn't an option - the hotel was full. And I'd just paid. And didn't want to spend the one afternoon we had in Porto looking for another hotel.
So we stayed. It smelled less after 5 hours with the windows open while we were out. But there is nothing more disgusting to a non-smoker than being in a space that smells like this so we only slept in the room and spent as little time there as possible.
There was no information about this being a room where smoking was allowed and yet no responsibility was taken by the hotel.
There was a loud noise of some kind of pump or engine/ generator that we could hear on/ off all night coming from somewhere in the hotel. Fortunately I have earplugs. But not great.
So a big - eeeuggggh suns um our stay.
A real shame. Otherwise, the room was large, comfortable and clean.
Fiona
Stayed 1 night in Oct 2025