For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
You'll find Bay of Banderas and Cruise Ship Terminal within 3 miles (5 km) of this Puerto Vallarta resort. Vallarta Casino and Marina Golf Club are also within 2 miles (3 km).
Dining options, 2 beach bars
This eco-friendly resort includes 5 restaurants, an outdoor pool, and an outdoor tennis court. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 2 beach bars and enjoy free perks like free self parking and WiFi in public areas.
WiFi, flat-screen TVs
In addition to flat-screen TVs with cable channels, the 340 guestrooms offer WiFi and premium bedding. Coffee/tea makers, hair dryers, and safes are also available.
Sunscape Puerto Vallarta Resort & Spa - All Inclusive ratings based on 14 Verified Reviews
Review Summary
3.3
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Sunscape Puerto Vallarta Resort & Spa - All Inclusive
Everyone (12)Couples (1)Family (1)
1 out of 5
Posted by MARK, from Loveland CO on 6 Jan. 2021
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Comment from Hotel Management
12 Jan. 2021
by Sheyla Torres, Social Media Manager
Hello Mark,
We look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.
Kind regards
4 out of 5
Great place for the price
I would consider going back again
Posted by a verified traveller on 13 Dec. 2019
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Comment from Hotel Management
13 Dec. 2019
by Sheyla Torres, Econcierge & Social Media Manager
Hello dear guest,
Thank you for your feedback. We are very happy to read you enjoyed the friendly and helpful service from our staff.
We look forward to welcoming you again in the near future for your next return.
Come back soon; your home away from home in Puerto Vallarta awaits you!
Warmest Regards,
5 out of 5
Property was a great value for the cost! The food was very good, drinks exceeded expectations, and the staff was very pleasant and professional.
Posted by Steve, from Portland, Oregon on 18 Oct. 2019
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Comment from Hotel Management
21 Oct. 2019
by Sheyla Torres, eConcierge & Social Media Manager
Hello dear Steve,
To read experiences like yours is so heartwarming! Thank you very much for choosing us to be part of your vacation and for sharing your lovely review with us!
We look forward to seeing you in the near future and continue pampering you as you deserve. You are now part of our Sunscape Family and we will be waiting for your return.
Best regards!
3 out of 5
Posted by a verified traveller on 3 Sep. 2019
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Comment from Hotel Management
3 Sep. 2019
by Sheyla Torres, eConcierge & Social Media Manager
Hello dear guest,
Thank you for taking the time to write a review about your stay in our resort.
We look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.
Kind regards!
2 out of 5
Dissapointed in the fact that the water is not anywhere near as blue as what the pictures would make one believe. Was there for 7 days, and it rained on and off for several of those days. Even if it rains a little bit, there's several rivers nearby that drain rain water into the ocean. The closes river is about a couple of blocks away.. Along with that rain water is mud... so the blue ocean you see in the pictures is really brown. Not pretty at all. The strip of beach that this hotel has is tiny. There's not a lot of beach front, but there's a lot of rooms for guest, which means you must get up early to go save a chair on the beach. Otherwise, you could be sitting poolside, assuming you can find a chair there. The food is horrible. Tried all the different places, and the only place where the food was bearable was the place by the bar inside, but it's muggy. Food is hardly edible. Went to the "upscale" restaurant within the hotel, and the food there was not much better, but the mood was better. Tried to go there a 2nd night, and was turned away because I was wearing shorts (cargo shorts). Although the rules do state that shorts are not allowed, women were being allowed to go in with shorts.The rules didn't say anything about women being allowed to wear shorts to this "fancy" restautant and men not. I pointed this out to the host, but he still wouldn't let me in. Dont stay here. I wouldnt stay here again.
Posted by a verified traveller on 13 Aug. 2019
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Comment from Hotel Management
14 Aug. 2019
by Sheyla Torres, eConcierge
Hello dear guest,
Thank you for taking the time to post your review. We apologize that your experience was not to your entire satisfaction and we do hope that we will have an opportunity to see you again in our Resort.
It is raining season and we cannot manipulate it at all, what happens with the beach it is something about nature and happens in all the bay in Puerto Vallarta, not only in front of our resort. Moreover, we have all day activities around the pool, the lobby area and our conference room in case of rain.
We feel genuinely sorry to read you had a rough experience and we couldn't provide the excellent service that characterizes us. You may rest assured we've addressed all the indicated inconveniences to the areas in charge, as we care about our guests' satisfaction.
With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.
Kind regards,
Sheyla Torres
e-Concierge & Social Media Manager
4 out of 5
Most of the staff was amazing. Except servers at Italian restaurant seemed rude. Entertainment at night was horrible. We were there a few months back and it was better than. Very disappointing this time
Posted by a verified traveller on 5 Apr. 2019
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Comment from Hotel Management
9 Apr. 2019
by Sheyla Torres, eConcierge & Social Media Manager
Hello dear guest!
Thank you for taking the time to share an overview of your stay through this mean.
We will take your comments on the different areas mentioned to improve our standards. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels.
Thank you for choosing the hospitality of our resort.
Kindest regards,
3 out of 5
Nice hotel for the price. Can’t bring beach chairs close to water, limited pool chairs must get up early to reserve, strict towel policy can’t bring to your rooms or off property on excursions like other resorts. No night time activities kinda boring but right next door to shopping plaza and movie theater and great location on bus and walking routes to marina and downtown
Posted by Stephanie, from Syracuse, New York on 22 Nov. 2018
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Comment from Hotel Management
25 Nov. 2018
by Jennifer Salcedo Econcierge & Social Media Manager
First of all, thank you for choosing our resort to be part of your vacation. We appreciate all of our guests feedback and we take all of your remarks with seriousness.
We are truly sorry for the inconveniences that happened to you, we want to make sure to make the necessary improvements to guarantee this never happen again.
We feel very pleased to know that overall, our whole team made an outstanding job to make your holidays a memorable experience!
Please feel free to contact us for anything you need, we'll be more than happy to attend you.
Warmest Regards
5 out of 5
I loved it would stay again for sure and Would recommend to family and friends to stay at sunscape resort.it's nice I kid friendly even tho my children are adults
Posted by Maryann on 16 Sep. 2018
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Comment from Hotel Management
4 Oct. 2018
by Jennifer Salcedo Econcierge & Social Media Manager
Dear Maryann,
It is with great pleasure to read such a beautiful review!
Our main goal is to pamper our guests and we feel gratified to hear you felt welcomed and part of our family during your stay!
Please come back soon as we look forward to continue providing unforgettable holidays!
Kindesr regards!
4 out of 5
The hotel has beautiful views,good style, great entertainment, great beach area, pool does have algae on all wall tiles but probably difficult to keep this clean with people in it all the time and the heat. During our first hour there the patio door lock was broken and locked us out on the 10th floor. We finally waved someone down near the pool who sent help and they repaired the lock within the day. Overall is good for all ages, food is really delicious for an all inclusive, Only downfall was that the pool ladders are completely unsafe- not attached to the wall- Resulted in stitches for our 4 year old and no pool or ocean for 6 out of our 7 day vacation. Hotel took care of the doctor and stitches but no commitment to fix the issue with the ladders or opportunity to return at a discount for the lost vacation days. I loved that the hotel did not use plastic straws and recycled where possible. The service at bars and restaurants and housekeeping were outstanding.
Posted by Jaime, from Fort Collins, CO on 29 Jul. 2018
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Comment from Hotel Management
3 Aug. 2018
by Jennifer Salcedo Econcierge & Social Media Manager
Dear Jaime,
We are pleased to know that you fully enjoyed our facilities, the shows by Entertainment Team and ecological policies.
On the other hand, we deeply regret your son's accident, our team has been notified to take action on the matter and stop being a problem for the future.
We would like you to come back soon to enjoy it to the fullest!!!
Best wishes from paradise!
4 out of 5
Smaller resort, but friendly
Pros:price and staff
Cons:cleanliness, upkeep of the facility. Pick dead leaves out of the landscape rocks, remove garbage under shrubs, sweep corners of the hallways
Location:close to downtown and flea market - quick cab ride, marina nearby. Walk up the street for shopping.
Overall the stay was good. Power surge left us stuck in the elevator for a second or two but other than that....Oh yeah, the shower gets blazing hot then frigid cold within a second, so dont be surprised! Nice room amenities, hair dryer, magnifying mirror, mini fridge/stocked, flat screen tv - minimal english channels however. We like to watch tv before bed.
Hotel is not as well kept as I would have liked. Some less traveled areas were dirty and chipping paint and garbage in the shrubs, etc. Nothing major, but you wouldnt see that in a nicer resort, One pool bar but the bar top is so high that if you sit on the chairs you can barely see over the bar. Drinks were weak at best. Ask for a double or triple!!!
There are beach vendors. We did use Armondo for a fishong trip which was fantastic. 6 yellowtail within an hour or so!!
We did find a lot of the guests spoke spanish. Shows were fun and not overly long, about 45 min to 1 hr. Cesar the waiter/wine guy was very good. Enrique the Falcon guy was fun to have around. Loved watching those birds!!
Beach was nice, rockier bottom on part of it, gets deep fast.
Food was the same every day for breakfast. Italian restaurant was the best. Didnt like the way they do the mexican restaurant, its like a Qdoba/Subway style.
Watch out for Rogelio if youre a young lady!! Had hickies from an undisclosed tourist. But really, he is quite good at his job and is quite active and energetic. So the guy had a little fun!! Big deal!!
Kid friendly
Posted by Mary, from WI on 14 Jun. 2017
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Comment from Hotel Management
16 Jun. 2017
by Alexia Jacohinde Econcierge and social media manag
Dear Mary,
Thank you for choosing Sunscape Puerto Vallarta Resort & Spa, and providing us with your review.
We are delighted to hear that you were pleased with our nightly shows and the service from our staff, specially from Cesar and Enrique.
On the other hand, please rest assured that I've already addressed your feedback to the corresponding areas, as we want to work on our opportunities and be able to provide you with a brilliant experience if you decide to give us a second opportunity.
Look forward to host you again in a near future!
Best Regards
About the Sunscape Puerto Vallarta Resort & Spa - All Inclusive
All onsite activities, and facilities and equipment included
Fitness facilities included
Tennis included
Volleyball included
Miniature golf included
Yoga classes/lessons included
Pilates classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Language classes/lessons included
Bartending classes/lessons included
Cooking classes/lessons included
Onsite live performances included
Theme parties included
Airport transfers not included
Taxes included
Buffet and à la carte dining
Water fitness classes/lessons included
Onsite entertainment and activities included
Tennis lessons included
Property Features
Some rates at Sunscape Puerto Vallarta Resort & Spa - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sunscape Puerto Vallarta Resort & Spa - All Inclusive offers its guests an outdoor pool, a children's pool, an outdoor tennis court, and a fitness center. There are 5 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 4 bars/lounges. WiFi is free in public spaces. Spa services, a terrace, and a complimentary children's club are also featured at the family-friendly Sunscape Puerto Vallarta Resort & Spa - All Inclusive. Self parking is free. This 3.5-star Puerto Vallarta resort is smoke free.
Sunscape Puerto Vallarta Resort & Spa - All Inclusive offers 340 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Puerto Vallarta resort provides wireless Internet access for a surcharge. Housekeeping is provided daily.
Flat-screen television
Cable channels
Coffee maker
Luxury bedding
Shower
Cribs (free)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
Sunscape Puerto Vallarta Resort & Spa - All Inclusive has 5 restaurants on site.
Spa Services
Massages on beach
Massages
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property offers health screenings for COVID-19 onsite. PCR screening is available for a surcharge. Antigen screening is available at no charge. Guests should contact the concierge upon arrival to schedule departure health screenings.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child stays free when using existing bedding.
Free cribs (infant beds)!
Pet Policy
Pets and service animals are not allowed at Sunscape Puerto Vallarta Resort & Spa - All Inclusive
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).
Service animals not allowed
One child stays free
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property does not follow regional sanitization guidelines
Property does not follow a brand or regulatory agency's sanitization guidelines
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
No gap period between guest stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Property follows sanitization practices of Safe Travels (WTTC - Global)
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for in-room wireless Internet: MXN 200 per 24-hour period (1-device limit, rates may vary)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Sunscape Puerto Vallarta Resort All Inclusive
Sunscape Puerto Vallarta
Sunscape Puerto Vallarta Resort
Sunscape Puerto Vallarta Incl
Sunscape Puerto Vallarta All Inclusive
Sunscape Puerto Vallarta Resort Spa
Sunscape Puerto Vallarta Resort All Inclusive
Sunscape Puerto Vallarta All Inclusive
Sunscape Puerto Vallarta Resort Spa All Inclusive
Sunscape Resort All Inclusive
Sunscape Puerto Vallarta Resort Spa
Sunscape All Inclusive
Sunscape Puerto Vallarta
Sunscape Puerto Vallarta Resort Spa
Sunscape Puerto Vallarta Optional All Inclusive
Sunscape Puerto Vallarta Resort Spa All Inclusive
Sunscape Puerto Vallarta Resort Spa Optional All Inclusive
Sunscape Puerto Vallarta Resort & Spa - All Inclusive Resort
You should know
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
Awards & Affiliations
Green / Sustainable Property This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
