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"Great place for the price I would consider going back again " More

By a verified traveller on Fri 13 Dec 2019

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Deluxe Junior Suite Bay View King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deal Of the Day

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Ocean View 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Junior Suite Bay View Double

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Sun Club Deluxe Ocean View 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sun Club Romantic Suite Bay View with Terrace

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sunscape Puerto Vallarta Resort & Spa All Inclusive ratings based on 13 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sunscape Puerto Vallarta Resort & Spa All Inclusive

Everyone (12) Family (1)
4 out of 5
Great place for the price I would consider going back again

Posted by on 13 Dec. 2019

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Comment from Hotel Management

13 Dec. 2019 by Sheyla Torres, Econcierge & Social Media Manager

Hello dear guest, Thank you for your feedback. We are very happy to read you enjoyed the friendly and helpful service from our staff. We look forward to welcoming you again in the near future for your next return. Come back soon; your home away from home in Puerto Vallarta awaits you! Warmest Regards,

5 out of 5
Property was a great value for the cost! The food was very good, drinks exceeded expectations, and the staff was very pleasant and professional.

Posted by , from Portland, Oregon on 18 Oct. 2019

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Comment from Hotel Management

21 Oct. 2019 by Sheyla Torres, eConcierge & Social Media Manager

Hello dear Steve, To read experiences like yours is so heartwarming! Thank you very much for choosing us to be part of your vacation and for sharing your lovely review with us! We look forward to seeing you in the near future and continue pampering you as you deserve. You are now part of our Sunscape Family and we will be waiting for your return. Best regards!

3 out of 5

Posted by on 3 Sep. 2019

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Comment from Hotel Management

3 Sep. 2019 by Sheyla Torres, eConcierge & Social Media Manager

Hello dear guest, Thank you for taking the time to write a review about your stay in our resort. We look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service. Kind regards!

2 out of 5
Dissapointed in the fact that the water is not anywhere near as blue as what the pictures would make one believe. Was there for 7 days, and it rained on and off for several of those days. Even if it rains a little bit, there's several rivers nearby that drain rain water into the ocean. The closes river is about a couple of blocks away.. Along with that rain water is mud... so the blue ocean you see in the pictures is really brown. Not pretty at all. The strip of beach that this hotel has is tiny. There's not a lot of beach front, but there's a lot of rooms for guest, which means you must get up early to go save a chair on the beach. Otherwise, you could be sitting poolside, assuming you can find a chair there. The food is horrible. Tried all the different places, and the only place where the food was bearable was the place by the bar inside, but it's muggy. Food is hardly edible. Went to the "upscale" restaurant within the hotel, and the food there was not much better, but the mood was better. Tried to go there a 2nd night, and was turned away because I was wearing shorts (cargo shorts). Although the rules do state that shorts are not allowed, women were being allowed to go in with shorts.The rules didn't say anything about women being allowed to wear shorts to this "fancy" restautant and men not. I pointed this out to the host, but he still wouldn't let me in. Dont stay here. I wouldnt stay here again.

Posted by on 13 Aug. 2019

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Comment from Hotel Management

14 Aug. 2019 by Sheyla Torres, eConcierge

Hello dear guest, Thank you for taking the time to post your review. We apologize that your experience was not to your entire satisfaction and we do hope that we will have an opportunity to see you again in our Resort. It is raining season and we cannot manipulate it at all, what happens with the beach it is something about nature and happens in all the bay in Puerto Vallarta, not only in front of our resort. Moreover, we have all day activities around the pool, the lobby area and our conference room in case of rain. We feel genuinely sorry to read you had a rough experience and we couldn't provide the excellent service that characterizes us. You may rest assured we've addressed all the indicated inconveniences to the areas in charge, as we care about our guests' satisfaction. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service. Kind regards, Sheyla Torres e-Concierge & Social Media Manager

4 out of 5
Most of the staff was amazing. Except servers at Italian restaurant seemed rude. Entertainment at night was horrible. We were there a few months back and it was better than. Very disappointing this time

Posted by on 5 Apr. 2019

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Comment from Hotel Management

9 Apr. 2019 by Sheyla Torres, eConcierge & Social Media Manager

Hello dear guest! Thank you for taking the time to share an overview of your stay through this mean. We will take your comments on the different areas mentioned to improve our standards. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. Thank you for choosing the hospitality of our resort. Kindest regards,

3 out of 5
Nice hotel for the price. Can’t bring beach chairs close to water, limited pool chairs must get up early to reserve, strict towel policy can’t bring to your rooms or off property on excursions like other resorts. No night time activities kinda boring but right next door to shopping plaza and movie theater and great location on bus and walking routes to marina and downtown

Posted by , from Syracuse, New York on 22 Nov. 2018

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Comment from Hotel Management

25 Nov. 2018 by Jennifer Salcedo Econcierge & Social Media Manager

First of all, thank you for choosing our resort to be part of your vacation. We appreciate all of our guests feedback and we take all of your remarks with seriousness. We are truly sorry for the inconveniences that happened to you, we want to make sure to make the necessary improvements to guarantee this never happen again. We feel very pleased to know that overall, our whole team made an outstanding job to make your holidays a memorable experience! Please feel free to contact us for anything you need, we'll be more than happy to attend you. Warmest Regards

5 out of 5
I loved it would stay again for sure and Would recommend to family and friends to stay at sunscape resort.it's nice I kid friendly even tho my children are adults

Posted by on 16 Sep. 2018

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Comment from Hotel Management

4 Oct. 2018 by Jennifer Salcedo Econcierge & Social Media Manager

Dear Maryann, It is with great pleasure to read such a beautiful review! Our main goal is to pamper our guests and we feel gratified to hear you felt welcomed and part of our family during your stay! Please come back soon as we look forward to continue providing unforgettable holidays! Kindesr regards!

4 out of 5
The hotel has beautiful views,good style, great entertainment, great beach area, pool does have algae on all wall tiles but probably difficult to keep this clean with people in it all the time and the heat. During our first hour there the patio door lock was broken and locked us out on the 10th floor. We finally waved someone down near the pool who sent help and they repaired the lock within the day. Overall is good for all ages, food is really delicious for an all inclusive, Only downfall was that the pool ladders are completely unsafe- not attached to the wall- Resulted in stitches for our 4 year old and no pool or ocean for 6 out of our 7 day vacation. Hotel took care of the doctor and stitches but no commitment to fix the issue with the ladders or opportunity to return at a discount for the lost vacation days. I loved that the hotel did not use plastic straws and recycled where possible. The service at bars and restaurants and housekeeping were outstanding.

Posted by , from Fort Collins, CO on 29 Jul. 2018

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Comment from Hotel Management

3 Aug. 2018 by Jennifer Salcedo Econcierge & Social Media Manager

Dear Jaime, We are pleased to know that you fully enjoyed our facilities, the shows by Entertainment Team and ecological policies. On the other hand, we deeply regret your son's accident, our team has been notified to take action on the matter and stop being a problem for the future. We would like you to come back soon to enjoy it to the fullest!!! Best wishes from paradise!

4 out of 5

Smaller resort, but friendly

Pros: price and staff
Cons: cleanliness, upkeep of the facility. Pick dead leaves out of the landscape rocks, remove garbage under shrubs, sweep corners of the hallways
Location: close to downtown and flea market - quick cab ride, marina nearby. Walk up the street for shopping.
Overall the stay was good. Power surge left us stuck in the elevator for a second or two but other than that....Oh yeah, the shower gets blazing hot then frigid cold within a second, so dont be surprised! Nice room amenities, hair dryer, magnifying mirror, mini fridge/stocked, flat screen tv - minimal english channels however. We like to watch tv before bed. Hotel is not as well kept as I would have liked. Some less traveled areas were dirty and chipping paint and garbage in the shrubs, etc. Nothing major, but you wouldnt see that in a nicer resort, One pool bar but the bar top is so high that if you sit on the chairs you can barely see over the bar. Drinks were weak at best. Ask for a double or triple!!! There are beach vendors. We did use Armondo for a fishong trip which was fantastic. 6 yellowtail within an hour or so!! We did find a lot of the guests spoke spanish. Shows were fun and not overly long, about 45 min to 1 hr. Cesar the waiter/wine guy was very good. Enrique the Falcon guy was fun to have around. Loved watching those birds!! Beach was nice, rockier bottom on part of it, gets deep fast. Food was the same every day for breakfast. Italian restaurant was the best. Didnt like the way they do the mexican restaurant, its like a Qdoba/Subway style. Watch out for Rogelio if youre a young lady!! Had hickies from an undisclosed tourist. But really, he is quite good at his job and is quite active and energetic. So the guy had a little fun!! Big deal!! Kid friendly

Posted by , from WI on 14 Jun. 2017

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Comment from Hotel Management

16 Jun. 2017 by Alexia Jacohinde Econcierge and social media manag

Dear Mary, Thank you for choosing Sunscape Puerto Vallarta Resort & Spa, and providing us with your review. We are delighted to hear that you were pleased with our nightly shows and the service from our staff, specially from Cesar and Enrique. On the other hand, please rest assured that I've already addressed your feedback to the corresponding areas, as we want to work on our opportunities and be able to provide you with a brilliant experience if you decide to give us a second opportunity. Look forward to host you again in a near future! Best Regards

5 out of 5

Weekend at Puerto Vallarta

Pros: Attention from the Staff, Food Drinks and the Beach.
Cons: Beauty Salon, will be a great idea!!!
Location: Location is perfect, the mall next door is amazing, taxi people very efficient, they can take you to the malecon for less than $5 dollars and further.
First time in Puerto Vallarta, attention was excellent, everyone took great care of us, from the reception, bar, and cleaning staff, everyone wants you to be well looked after and you will never miss anything, my only problem was that when you get to the room, the view was not the same as the photos, but Isaac immediately explained that the photos had been taken from the central building, which is the time share, as we were offered another room, but in the end we decided to stay in it, seating for dinner in front of the beach was amazing, good food & drinks too, I read comments here about "weak drinks" but NO they did not SKIMP at the time of the cocktails, SHARON & LETICIA best massage at the beach, very professional and kind, excellent service too,,, we enjoyed the craft fair too, nice idea from the resort to gave them space to show their art, definitely we are coming back soon, Puerto Vallarta is a excellent place to go, they take care seriously of the tourism, don't be afraid to go.

Posted by , from Milwaukee WI on 31 May 2017

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Comment from Hotel Management

3 Jun. 2017 by Alexia Jacohinde Econcierge and social media manag

Dear Lyz, We are so excited to read the amazing holidays you had at Sunscape Puerto Vallarta Resort & Spa. Thank you very much for sharing it with us! It is with great pleasure we read that you enjoyed our delicious food and the attention of our unique staff. We feel joyful to know that you had a fantastic stay and we feel greatly honored for your compliments. We look forward to have the pleasure of having you back home in the near future, and don't forget this is your home in Puerto Vallarta! Kindest Regards

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.