Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.
For guests' safety, the property includes window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
- Service animals not allowed
- Noise-free rooms not guaranteed
- Debit cards
- Staffed front desk
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Protective clothing is available to guests
- Masks are available to guests
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Contactless check-in is not available
- Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
- Property confirms they are implementing enhanced cleaning measures
- Individually-wrapped food options are not available
- gap period enforced between guest stays 24 hours
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is not available
- Property follows sanitization practices of Safe Travels (WTTC - Global)
- Guest accommodation is not sealed after cleaning
- Electrostatic spray is not used for disinfection
- Cashless transactions are available
- Masks are compulsory at the property
- Contactless food service / room service is available
- Reservation is not required for facilities onsite
- Mobile key entry is not available
- Food service has been amended for enhanced safety
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Airport shuttle fee: MXN 240.00 per vehicle (one way)
- Airport shuttle fee per child: MXN 240.00 (one way), (from 4 to 12 years old)
- Late check-out fee: MXN 320 (subject to availability)
- Rollaway bed fee: MXN 400.0 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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