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"We really enjoyed the pool area and beach. Lots of fun activities. Nice room with balcony. we have stayed there before and will again when we visit P.
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4-star beachfront resort near Malecon, connected to a shopping center
On the beach
Your stay at this South Hotel Zone resort places you within 3 miles (5 km) of Malecon and Playa de los Muertos. Playa Las Glorias and Camarones Beach are also within half a mile (1 km).
Full-service spa, health club
A full-service spa, 2 outdoor pools, and 4 outdoor tennis courts are all featured at this smoke-free resort. There's fun for all ages with a children's pool and a playground, and in-room childcare is an added bonus. Relax with a drink at one of the 4 bars/lounges and enjoy perks like free valet parking.
Comfy beds, WiFi
The 473 individually decorated guestrooms offer WiFi and comfy beds. Other amenities include 24-hour room service, minibars, and flat-screen TVs with cable channels.
Sheraton Buganvilias Resort & Convention Center ratings based on 89 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Sheraton Buganvilias Resort & Convention Center
Everyone (17)Couples (1)Family (3)
5 out of 5
Posted by a verified traveller on 12 Feb. 2020
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Comment from Hotel Management
17 Feb. 2020
by General Manager Assistant
Thank you for your feedback, we appreciate your comments. Warm regards.
4 out of 5
We really enjoyed the pool area and beach. Lots of fun activities. Nice room with balcony. we have stayed there before and will again when we visit P.V
Posted by Terri, from Spokane WA on 19 Jun. 2019
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Comment from Hotel Management
19 Jun. 2019
by General Manager Assistant
Thank you for choosing Sheraton as your host and taking the time to share your experience with us.
5 out of 5
Staff very friendly and professional we had a great time
Thank You
Posted by a verified traveller on 14 Apr. 2019
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Comment from Hotel Management
15 Apr. 2019
by General Manager Assistant
Thank you for you comments, we are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service
5 out of 5
Everyone is super nice. Shout out to karina and the other ladies in the lobby bar for being so sweet and taking care of me!
Posted by Branden on 26 Mar. 2019
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Comment from Hotel Management
28 Mar. 2019
by General Manager Assistant
We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team.
5 out of 5
Every person was always there to make sure that every need or want was immediately taken care of
Posted by a verified traveller on 15 Mar. 2019
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Comment from Hotel Management
16 Mar. 2019
by General Manager Assistant
Thank you for choosing the hospitality of Sheraton, and for taking the time to write a review about your recent experience.
5 out of 5
We have been staying at the Sheraton for the past 21 years & love it there. LuLu the concierge has been there for a long time so we talk to her every year. The grounds are beautiful, they have everything there so a person wouldn't even have to leave the property if they didn't want to.
What we didn't like was on the weekend Saturday they had a wedding & the band was so loud. They played that loud music till at least 11:15 p.m. We reported it to the desk clerk I'm sure along with many others. The clerk said they were scheduled to play until midnight. Fortunately they stopped around 11:30 p.m. I felt sorry for the families with small children trying to sleep. This has happened before on the weekend. We were on the 19th floor & further away & it was still so loud you couldn't sleep. During the week it has been fine. Other then that the hotel is great & a great staff.
Posted by a verified traveller on 15 Mar. 2019
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Comment from Hotel Management
15 Mar. 2019
by General Manager Assistant
We truly appreciate your overview since this allows us to know our highs and lows in order to improve our service levels.
4 out of 5
Check in was fast and easy. Happy the hotel tries to conserve water with option to forego washing sheets and towels each day. Nicely furnished and bed was not saggy. Room was welcoming.
Posted by a verified traveller on 19 Mar. 2018
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Comment from Hotel Management
20 Mar. 2018
by Social Media Champion
Greetings,
We appreciate you have taken the time to write a review about your stay with us.
We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team.
We look forward to have the pleasure of having you back home in the near future.
5 out of 5
We had a wonderful time
Pros:Clean ,Friendly,Prompt services
Cons:Needs like lobby barand outside casual restaurant
Location:Great location , walking distance from the old town
Great time everyone very friendly, always make us feel welcome
Posted by Ed, from Las Vegas,NV on 16 Dec. 2017
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Comment from Hotel Management
19 Dec. 2017
by General Manager Assistant
Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product
4 out of 5
Nice hotel, but no night activities.
We stayed for 7 nights. The first night was great just watching the sunset. After a couple nights, we got bored. There isn't anything to do at night on the resort. After the pools close, it's a ghost town. No activities where as other resorts have them to keep the guests happy. We went all inclusive and probably spent another $1000 usd. Outside the resort on activities, restaurants. The food was okay, but the same thing every day.
The employees were excellent and willing to help you at all times. They treat you like royalty. You ask, and they say "of course".
We enjoyed our trip, but we would try a different resort next time with more to offer. I gave it 4 stars, but probably only 3.7 stars.
Posted by Nick, from Wisconsin on 18 Mar. 2017
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Comment from Hotel Management
21 Mar. 2017
by SocialM
Thank you very much for your detailed suggestions. Our guest’s feedback is truly important for us and we will consciously revise all of your remarks.
We are sad to read that unfortunately we have failed on meeting your expectations in regards of night life. It is important for us to mention that our nightly entertainment follows our resort’s concept of luxury yet enjoyable atmosphere including live music and themed nights. In other hand, the location of our resort allows our guests to visit the thrilling and famous night life of Puerto Vallarta, just 10 minutes away from us. Once again we regret we were unable to fulfill your expectations on this matter.
We look forward to have the honor of welcoming you back home to offer you a truly remarkable experience.
5 out of 5
Fun in the Sun for Six Days....
Pros:Everything!
Cons:Ceiling fans in the rooms, a few more TV channels added that are in English.
Location:Supermarket short walk; 15 min walk into town to enjoy the shops and local restaurants. Plenty of excursions/tours you can make reservations for.
This was my first time to Puerto Vallarta and very pleased with the hotel choice I had made. PROS: Excellent nightly entertainment, gracious staff always with a smile and willing to please, excellent food choices reasonably priced, many types of activities planned throughout the day for all ages, and very comfortable beds. The weather was perfect every day. In order to obtain loungers by the pool, you must get there early to claim them with your pool towels. We didn't find it necessary to exchange American dollars for pesos as we used our credit (not debit) cards for all transactions. Very nice 15 min. walk into town to shop and eat outside the resort. We found out too late that Wednesday is a good choice to go into town as it is Market Day. A large supermarket is also a short walk where you can buy snacks and bottled water for the room. CONs: rooms definitely need ceiling fans and approached by "Travel Club" sales people as soon as you enter the hotel.
Posted by Marilyn, from Cortland, OH on 1 Jan. 2017
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Comment from Hotel Management
5 Jan. 2017
by SocialM
Thank you very much for your kind comments and for the tips you have provided to future travelers. It is very satisfying for us to know that you spent a memorable stay and that our team made you feel at home. We thank you for the observation in regards to the ceiling fan which we will pass on to management for their consideration. We look forward to the opportunity of serving as your host on your next visit to paradise.
About the Sheraton Buganvilias Resort & Convention Center
Some rates at Sheraton Buganvilias Resort & Convention Center are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sheraton Buganvilias Resort & Convention Center you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. WiFi is available in public spaces for a fee. This beach resort also offers a children's pool, outdoor tennis courts, and a health club. Self parking and valet parking are free. This 4-star Puerto Vallarta resort is smoke free.
473 guestrooms or units
13 levels
6 buildings
4 bars or lounges
1500 sq m of conference space
Built in 1980
Bar by the pool
Swim-up bar
Childcare (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Tour and ticket information
Concierge
Wedding services available
Convenience store
Terrace
Garden
BBQ grill(s)
Gift shop
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Number of outdoor pools - 2
Children's pool
Outdoor tennis courts - 4
Grocery/convenience store
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Playground on site
Internet
Available in all rooms:
WiFi (surcharge)
Available in some public areas:
WiFi (surcharge)
Parking
Free self parking
, Free valet parking
Transport
Airport: Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) (10.2 km / 6.3 mi)
Property shuttles: Airport shuttle
Parking: Free valet parking and self parking
Room Amenities
Sheraton Buganvilias Resort & Convention Center offers 473 accommodations with minibars and espresso makers. Each accommodation is individually decorated. Select Comfort beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Puerto Vallarta resort provides wireless Internet access for a surcharge. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
Select Comfort beds
Minibar
In-room dining (24 hours)
Flat-screen television
Cable channels
Premium channels
Espresso maker
Luxury bedding
Pillow options
Shower
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Unique decor
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 11 AM to 1:00 PM.
Las Gaviotas - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
24-hour room service is available.
Spa Services
Massages on beach
Manicures and pedicures
Body wraps
Body treatments
Facial treatments
Aromatherapy treatments
Hot stone massage
Deep tissue massage
Spa tub in spa
Thai massage
Minimum age to access spa is 12
Reflexology
Sports massage
Massages
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Pet Policy
Pets: MXN 452.20 per pet, per day
Only dogs are allowed
Maximum 1 per room (weight limit: 40 lbs)
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.
Noise-free rooms not guaranteed
Debit cards not accepted
Number of children who can stay free - 2
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: MXN 463 per person (approximately)
Fee for in-room wireless Internet: MXN 5 per day (rates may vary)
Fee for wireless Internet in public areas: MXN 5 per day (rates may vary)
Pet fee: MXN 452.20 per pet, per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Buganvilias
Buganvilias Resort
Buganvilias Sheraton
Sheraton Buganvilias
Sheraton Buganvilias Puerto Vallarta
Sheraton Buganvilias Resort
Sheraton Buganvilias Resort Puerto Vallarta
Puerto Vallarta Sheraton
Sheraton Buganvilias Hotel Puerto Vallarta
Sheraton Buganvilias Resort And Convention Center
Sheraton Puerto Vallarta
Sheraton Buganvilias Resort Convention Center
Sheraton Buganvilias Resort & Convention Center Resort
Sheraton Buganvilias Resort & Convention Center Puerto Vallarta
You should know
Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
