4.3 out of 5

"Check in was fast and easy. Happy the hotel tries to conserve water with option to forego washing sheets and towels each day. Nicely furnished and b ... " More

By a verified traveller on Mon 19 Mar 2018

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Hotel Description

4-star beachfront resort near Malecon, connected to a shopping center

On the beach

Within 3 miles (5 km) of this resort, you'll find Malecon and Playa de los Muertos. Playa Las Glorias and Camarones Beach are also within half a mile (1 km).

Full-service spa, health club

A full-service spa, 2 restaurants, and 2 outdoor pools are all featured at this smoke-free resort. Spend a day at the beach parasailing, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the children's pool, playground, and kid-friendly dining.

Comfy beds, WiFi

The 473 individually decorated guestrooms offer WiFi and comfy beds. Flat-screen TVs come with cable channels, and other amenities include 24-hour room service and minibars.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max
C$159 per night

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Sheraton Buganvilias Resort & Convention Center ratings based on 88 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Buganvilias Resort & Convention Center

Everyone (16) Couples (1) Family (3)
4 out of 5
We really enjoyed the pool area and beach. Lots of fun activities. Nice room with balcony. we have stayed there before and will again when we visit P.V

Posted by , from Spokane WA on 19 Jun. 2019

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Comment from Hotel Management

19 Jun. 2019 by General Manager Assistant

Thank you for choosing Sheraton as your host and taking the time to share your experience with us.

5 out of 5
Staff very friendly and professional we had a great time Thank You

Posted by on 14 Apr. 2019

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Comment from Hotel Management

15 Apr. 2019 by General Manager Assistant

Thank you for you comments, we are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service

5 out of 5
Everyone is super nice. Shout out to karina and the other ladies in the lobby bar for being so sweet and taking care of me!

Posted by on 26 Mar. 2019

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Comment from Hotel Management

28 Mar. 2019 by General Manager Assistant

We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team.

5 out of 5
Every person was always there to make sure that every need or want was immediately taken care of

Posted by on 15 Mar. 2019

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Comment from Hotel Management

16 Mar. 2019 by General Manager Assistant

Thank you for choosing the hospitality of Sheraton, and for taking the time to write a review about your recent experience.

5 out of 5
We have been staying at the Sheraton for the past 21 years & love it there. LuLu the concierge has been there for a long time so we talk to her every year. The grounds are beautiful, they have everything there so a person wouldn't even have to leave the property if they didn't want to. What we didn't like was on the weekend Saturday they had a wedding & the band was so loud. They played that loud music till at least 11:15 p.m. We reported it to the desk clerk I'm sure along with many others. The clerk said they were scheduled to play until midnight. Fortunately they stopped around 11:30 p.m. I felt sorry for the families with small children trying to sleep. This has happened before on the weekend. We were on the 19th floor & further away & it was still so loud you couldn't sleep. During the week it has been fine. Other then that the hotel is great & a great staff.

Posted by on 15 Mar. 2019

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Comment from Hotel Management

15 Mar. 2019 by General Manager Assistant

We truly appreciate your overview since this allows us to know our highs and lows in order to improve our service levels.

4 out of 5
Check in was fast and easy. Happy the hotel tries to conserve water with option to forego washing sheets and towels each day. Nicely furnished and bed was not saggy. Room was welcoming.

Posted by on 19 Mar. 2018

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Comment from Hotel Management

20 Mar. 2018 by Social Media Champion

Greetings, We appreciate you have taken the time to write a review about your stay with us. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. We look forward to have the pleasure of having you back home in the near future.

5 out of 5

We had a wonderful time

Pros: Clean ,Friendly,Prompt services
Cons: Needs like lobby barand outside casual restaurant
Location: Great location , walking distance from the old town
Great time everyone very friendly, always make us feel welcome

Posted by , from Las Vegas,NV on 16 Dec. 2017

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Comment from Hotel Management

19 Dec. 2017 by General Manager Assistant

Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product

4 out of 5

Nice hotel, but no night activities.

We stayed for 7 nights. The first night was great just watching the sunset. After a couple nights, we got bored. There isn't anything to do at night on the resort. After the pools close, it's a ghost town. No activities where as other resorts have them to keep the guests happy. We went all inclusive and probably spent another $1000 usd. Outside the resort on activities, restaurants. The food was okay, but the same thing every day. The employees were excellent and willing to help you at all times. They treat you like royalty. You ask, and they say "of course". We enjoyed our trip, but we would try a different resort next time with more to offer. I gave it 4 stars, but probably only 3.7 stars.

Posted by , from Wisconsin on 18 Mar. 2017

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Comment from Hotel Management

21 Mar. 2017 by SocialM

Thank you very much for your detailed suggestions. Our guest’s feedback is truly important for us and we will consciously revise all of your remarks. We are sad to read that unfortunately we have failed on meeting your expectations in regards of night life. It is important for us to mention that our nightly entertainment follows our resort’s concept of luxury yet enjoyable atmosphere including live music and themed nights. In other hand, the location of our resort allows our guests to visit the thrilling and famous night life of Puerto Vallarta, just 10 minutes away from us. Once again we regret we were unable to fulfill your expectations on this matter. We look forward to have the honor of welcoming you back home to offer you a truly remarkable experience.

5 out of 5

Fun in the Sun for Six Days....

Pros: Everything!
Cons: Ceiling fans in the rooms, a few more TV channels added that are in English.
Location: Supermarket short walk; 15 min walk into town to enjoy the shops and local restaurants. Plenty of excursions/tours you can make reservations for.
This was my first time to Puerto Vallarta and very pleased with the hotel choice I had made. PROS: Excellent nightly entertainment, gracious staff always with a smile and willing to please, excellent food choices reasonably priced, many types of activities planned throughout the day for all ages, and very comfortable beds. The weather was perfect every day. In order to obtain loungers by the pool, you must get there early to claim them with your pool towels. We didn't find it necessary to exchange American dollars for pesos as we used our credit (not debit) cards for all transactions. Very nice 15 min. walk into town to shop and eat outside the resort. We found out too late that Wednesday is a good choice to go into town as it is Market Day. A large supermarket is also a short walk where you can buy snacks and bottled water for the room. CONs: rooms definitely need ceiling fans and approached by "Travel Club" sales people as soon as you enter the hotel.

Posted by , from Cortland, OH on 1 Jan. 2017

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Comment from Hotel Management

5 Jan. 2017 by SocialM

Thank you very much for your kind comments and for the tips you have provided to future travelers. It is very satisfying for us to know that you spent a memorable stay and that our team made you feel at home. We thank you for the observation in regards to the ceiling fan which we will pass on to management for their consideration. We look forward to the opportunity of serving as your host on your next visit to paradise.

4 out of 5

Close to town

Pros: Love the staff and the pool areas.
Cons: Did not appreciate an extremely loud party that lasted until 1:00 am Friday morning. I will think twice before I stay here again.
Location: Nice location near beach , stores and restaurants,
Love being able to walk to shopping , beach and restaurants.I have stayed at this Sheraton 10 times in the last 12 years.

Posted by , from Chicago on 12 Dec. 2016

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Comment from Hotel Management

14 Dec. 2016 by SocialM

Hi Mary, thank you so much for sharing your recent stay with us. We are very sorry to hear about the party mentioned. We can assure our future guests that this is not a norm at the and will be sharing your comments with management so that they can take the appropriate actions. We look forward to having the pleasure of welcoming you back in the near future.

About the Sheraton Buganvilias Resort & Convention Center

Location Blvd. Francisco Medina Ascencio No. 999, Puerto Vallarta, JAL 48333

Property Features

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sheraton Buganvilias Resort & Convention Center you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. WiFi is available in public spaces for a fee. This beach resort also offers a children's pool, outdoor tennis courts, and a health club. Free self parking and valet parking are available. This 4-star Puerto Vallarta resort is smoke free.

  • 473 guestrooms or units
  • 13 levels
  • 6 buildings
  • 2 dining venues
  • 16146 sq ft of conference space
  • 1500 sq m of conference space
  • Built in 1980
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Outdoor tennis courts - 4
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Free valet parking

Transport

  • Airport: Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) (10.2 km / 6.3 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Sheraton Buganvilias Resort & Convention Center offers 473 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually decorated. Select Comfort beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Select Comfort beds
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Espresso maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique decor

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 11 AM to 1:00 PM.

La Villita - Overlooking the ocean and garden, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Las Gaviotas - This restaurant specializes in Mexican cuisine and serves dinner only.

24-hour room service is available.

Spa Services

  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Spa tub in spa
  • Thai massage
  • Minimum age to access spa is 12
  • Reflexology
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 690.0 per night.
  • Cribs (infant beds) are not available.

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lb)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Noise-free rooms not guaranteed
  • No cribs (infant beds) available
  • Pets allowed (no fees)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 463 per person (approximately)
  • Fee for in-room wireless Internet: MXN 5 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 5 per day (rates may vary)
  • Rollaway bed fee: MXN 690.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Buganvilias Resort Puerto Vallarta
  • Sheraton Buganvilias Resort
  • Sheraton Buganvilias Puerto Vallarta
  • Sheraton Buganvilias
  • Sheraton Buganvilias Resort And Convention Center
  • Puerto Vallarta Sheraton
  • Sheraton Puerto Vallarta
  • Sheraton Buganvilias Hotel Puerto Vallarta
  • Sheraton Buganvilias Resort Convention Center

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.