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"Tropicana is in a prime location, 5 stars. But, the hotel is outdated! The furnishings are old & outdated. The room itself is outdated. No microwa
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A stay at this Romantic Zone hotel places you within half a mile (1 km) of Playa de los Muertos and 2 miles (3 km) of Malecon. Olas Altas Street and Los Muertos Pier are also within half a mile (1 km).
Fun at the beach
This hotel features a restaurant, an outdoor pool, and a bar/lounge. Family-friendly amenities include a children's pool and childcare. WiFi in public areas is free.
Cable TV
The 160 guestrooms offer TVs with cable channels, along with room service and free bottled water. Other amenities include ceiling fans, safes, and showers.
Hotel Tropicana ratings based on 25 Verified Reviews
Review Summary
3.4
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort3.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Hotel Tropicana
Everyone (17)Couples (5)Family (4)
5 out of 5
The staff were very friendly. The location was perfect. Beach was clean. Bed was comfortable. We'll definitely return.
Posted by JEFF, from CANADA on 20 Apr. 2019
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Comment from Hotel Management
23 Apr. 2019
by concierge
Hotel Tropicana wants to thank you for choosing our hotel as your destination, We hope you book in a future with us as your best stay.
kind regards..
5 out of 5
Posted by a verified traveller on 21 Mar. 2019
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2 out of 5
I booked the room on Travelocity and upgraded it to room with private balcony for $47 extra a night. When I arrived to the hotel that kind of room was not available. They showed me the room instead on the ground floor with a broken mirror. I had to upgrade again and pay another $30 a night extra to get a room with a balcony. The beach towels were not available when you needed them and I had to wait more than an hour to get a towel. I wanted to get a massage in my room and I had to pay $15 to the hotel to allow my massure to come to my room.
Posted by a verified traveller on 23 Feb. 2020
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Comment from Hotel Management
27 Feb. 2020
by concierge
Hotel Tropicana, thanks you for your stay with us,
unfortunately we dont sell by balcony"s rooms , the only rooms that garanty with ocean view and balcony ar Jr Suites,For security and hotel policies,visits are not allowed in the rooms if you are not a hotel guest, only in the lobby area, otherwise you would have to pay $ 250 pesos per person to enter.
Kind Regards
3 out of 5
Tropicana is in a prime location, 5 stars. But, the hotel is outdated! The furnishings are old & outdated. The room itself is outdated. No microwave or fridge in room. Shower is tiny, no removable shower head (sand gets in places where this is a must). But, I will stay there again, because of the location.
Posted by a verified traveller on 22 Nov. 2019
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Comment from Hotel Management
5 Dec. 2019
by concierge
Hotel Tropicana wants to thank you for choosing our hotel as your destination, We hope you book in a future with us as your best stay.
4 out of 5
Great view, right on the ocean, breezy most of the time.
Delightful staff, very clean EVERYWHERE.
Intermittent Wi-Fi only in common areas, some wear on the furniture.
TRAVELOCITY booked the wrong room!
Had to make changes and move when available ...
Posted by jwz, from Puerto Vallarta - Miami FL on 6 Nov. 2019
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Comment from Hotel Management
5 Dec. 2019
by concierge
Hotel Tropicana wants to thank you for choosing our hotel as your destination, We hope you book in a future with us as your best stay.
3 out of 5
The property had two nice pools and it's own private beach. The food in the restaurant was good.
The maid kept our room clean. The sink was cracked, not her fault. The TV was a flat screen but quite small
It was hard to sleep at night since the waves would sometimes crash hard and you could hear them thru the single pane glass. There was no black out curtains so it was never dark. There was always some kind of mechanical or plumbing issue that would disturb your sleep.
Posted by a verified traveller on 31 Oct. 2019
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Comment from Hotel Management
6 Nov. 2019
by CONCIERGE
Hotel Tropicana wants to thank you for choosing our hotel as your destination, We hope you book in a future with us as your best stay.
5 out of 5
Liked it very much. Very clean. Staff very nice. Just in the right zone where you can find everything you need.
Posted by a verified traveller on 23 Aug. 2019
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Comment from Hotel Management
23 Aug. 2019
by concierge
Hotel Tropicana wants to thank you for choosing our hotel as your destination, We hope you book in a future with us as your best stay.
1 out of 5
First night *...unknown $450.00 mex -peso fee for tips ( no disputable must pay )- , forced to a dump room , non working toilet , no drinking water , hard bed , unsafe or marked step to bathroom , a loud and noisy street all night and dirty , at the beach security non enforced on the beach palapas/cabanas lots of crepe and drugged creeps around .I filed complaint with management and nothing done just Sorry...Not going back there ever again........Jose *
Posted by a verified traveller on 5 May 2019
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Comment from Hotel Management
9 May 2019
by concierge
We are sorry for the inconvenience you had at the hotel.we are deeply sorry.
5 out of 5
The property is located in beautiful old town....close to all that region of Puerto Vallarta has to offer.
The staff really tried to please guests. The hotel management appears to be really trying to make this destination enjoyable for everyone.
Posted by Tom on 18 Feb. 2019
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Comment from Hotel Management
16 Apr. 2019
by concierge
hotel tropicana appreciates your stay with us we work in every aspect to improve our service, for a better quality with our guests.
2 out of 5
Not happy with a room that had no balcony, or view. I stayed there a month ago and had a view and a balcony. Not only that no lock for my in room safety deposit box! On my last day there they wanted to charge me half a days rental for just for 4 hours since my flight left in the afternoon
Enjoy the umbrellas and sun loungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at Hotel Tropicana like an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. This 3-star Puerto Vallarta hotel is smoke free.
160 guestrooms or units
9 levels
Dining venue
Bar or lounge
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Breakfast available (surcharge)
Front desk (24 hours)
Express check-in
Storage area for luggage
Front-desk safe
Garden
Television in lobby
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Outdoor pool
Children's pool
Free WiFi
Babysitting or childcare
Internet
Available in some public areas:
Free WiFi
Transport
Airport: Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) (12.8 km / 8 mi)
Parking:
Room Amenities
Hotel Tropicana offers 160 air-conditioned accommodations with safes and complimentary bottled water. Cable television is provided. Bathrooms include showers and complimentary toiletries. Housekeeping is provided daily.
In-room dining (limited hours)
Television
Cable channels
Shower
Housekeeping (daily)
Safe
Toiletries (free)
Telephone
Air conditioning
Ceiling fan
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 8:30 AM to noon.
Hotel Tropicana has a restaurant on site.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-out
Check-out by noon
Children and extra beds
Children are welcome.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: MXN 80 per person (approximately)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
