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4.5 out of 5

"This property is great for beautiful views, cleanliness, quiet atmosphere and great location. The rooms were clean, the balcony had a great view, the ... " More

By a verified traveller on Wed 22 Mar 2023

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Hotel Description

4.5-star beachfront hotel near Cruise Ship Terminal

Beachside getaway

Your stay at this Colonia 5 de Diciembre hotel places you within 3 miles (5 km) of Malecon and Cruise Ship Terminal. Teatro Vallarta and Playa Las Glorias are also within half a mile (1 km).

Poolside dining

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like valet parking and WiFi in public areas. You'll appreciate the 24-hour gym, poolside bar, and laundry facilities.

Deluxe Room King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $444* Per night/room 10 Apr. - 11 Apr.

Premiere Oceanfront Suite with Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 2 Max

Master Oceanfront Suite with Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room Double Bed

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room Oceanfront with Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 2 Max

Honeymoon Oceanfront Suite with Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 2 Max

Villa Premiere Boutique Hotel & Romantic Getaway ratings based on 33 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Villa Premiere Boutique Hotel & Romantic Getaway

Everyone (8) Couples (7)
5 out of 5
This property is great for beautiful views, cleanliness, quiet atmosphere and great location. The rooms were clean, the balcony had a great view, the pool areas was well kept, the sunsets were amazing, and the staff was helpful There were two drawbacks. First, the beach is rocky. While it appears sandy in pictures, there are rocks galore beneath the sand and in the water. It is not a great place for ocean swimming. The second drawback was the main restaurant. The food and service was great, but the portion sizes were ridiculous. If you order a steak, you get maybe 4 ounces. If you order scallops, you get 3 of them. If you order a salad, you get a cupful. So un less you are not hungry, don't eat there. Or erase order two entrees and pay double.

Posted by , from RALEIGH on 22 Mar. 2023

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Comment from Hotel Management

23 Mar. 2023 by Lorena Neri

Dear Edwin,We appreciate your feedback and we are very happy to have had you with us and that you really enjoyed your stay, from our amazing sunset to the quiet atmosphere.We will share your feedback with our food an beverage department to improve them.We hope to see you soon in a near future.Regards,

1 out of 5
I am totally disappointed with the hotel and travel velocity responses to my difficulties Room 2214: A room at the end of the corridor over looking a hotel workers walkway, a water spillway and a small shack with several men seated outside and a dog. The guys looked up at us. Additionally hvac and/ or refrigeration condenser equipment which cycled the noise levels and hum were located below. The hotel workers traveled back and forward with glass rattling and cart rolling noises. This room wasn’t what I’d expect for this class and expense for a romantic getaway hotel. Of course the dog started barking before sunrise and keep going I asked for a room on the other side of the hotel. All they offered was a different floor same side of the hotel or down the hall. I took the down the hall option The new room 2207: it had a walk in shower compared to a tub. The hvac noise wasn’t noticeable but the neighbors were the same although more distance. Our first night we even were left with champagne and chocolates. Why didn’t I get this at 2214 On the night I called for a room change, I called travel velocity to seek a solution and resolution. Got put on hold while the customer agent worked in the background. The response was sorry but I will give you a $250 credit for another booking. My wife and I listened to the conversation and at the end We heard a $750 credit but that is not what’s on the account I did request a full refund on the call

Posted by on 29 Sep. 2021

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Comment from Hotel Management

7 Oct. 2021 by Customer Service - Villa Premiere

"Dear guest, We would like to express our sincerest gratitude for your preference for choosing our resort this time around. Our guest’s feedback is truly important for us and we are deeply sorry for the inconveniences you encountered. We sincerely regret your disappointment with your experience in our resort and to read that some aspects of your stay did not meet our usual standards of service, please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation and for not completely fulfilling your expectations, we would like to assure you that your concerns will be addressed. Please be certain that your comments will not be overlooked and we truly hope to have the opportunity of hosting you back in the future."

4 out of 5
We love this hotel and have stayed here 3 yrs in a row. There’s been some changes and a few things were a bit off....the maid service was not as good, for getting things or not cleaning the room until 5pm. The high energy of the staff seemed a bit tamped down now. But the place is lovely and the people all kind.

Posted by on 7 Mar. 2019

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Comment from Hotel Management

27 Mar. 2019 by Lorena Neri

Dear Guest, Thank you for choosing Villa Premiere Boutique Hotel & Romantic Getaway as your hotel destination. We are more than happy to know that you came back for the third time and thank you for take the time for providing your feedback, we apreciate your loyaliti and is very important for us to tell you that we learn from the comments of our guests. Be sure that we will work immediately on your feedback. We hope to welcome you in the near future and have the opportunity to pamper you as you deserve!

2 out of 5
DO NOT STAY IN THIS HOTEL. It is no longer a place that takes care of its customers. Just checked out. We have stayed here over 30 times and brought dozens of friends, family, and clients here. We will not be back nor will we send anyone else here. The workers are excellent, from the doormen to the waiters and bartenders; however, the new management is abysmal. They no longer care about the guests. It seems their only concern is selling timeshares (which they just started doing a couple of years ago). It is very sad. A former paradise is now just another mediocre hotel with broken down equipment, rooms, etc. And the management does not care. Period.

Posted by on 7 Jan. 2019

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Comment from Hotel Management

12 Jan. 2019 by Alejandro Rodriguez Rooms Division Manager

Allow me to introduce myself; I'm Alejandro Rodriguez rooms manager at Villa Premiere. I'm very sorry to hear we fail in delivering the experience we offer to our guests with you. I would truly appreciate if you can give me more information about your stay with us so we can make a more specific follow up if the incidents that made your experience a non-enjoyable one, this would truly help us to improve our service quality in the future. This been said, on behalf of our staff and management we would like to extend our appreciation to you for your loyalty, we will bepleased if you give us once more the opportunity to be your hosts once more and give you the high quality of service you deserve. Best Regards

5 out of 5
Beautiful hotel and fabulous staff. A cab drive from Old Town...a cab drive to everywhere - staff arranged a car and driver for a day - very good thing to do...and snorkel /fishing trip. Had a wonderful time and will go back to same hotel.

Posted by on 22 Apr. 2018

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Comment from Hotel Management

23 Apr. 2018 by Rooms Division Manager

Dear Guest, We appreciate that you took the time to share your experience lived in Villa Premiere. We look forward for your return. Cheers.

5 out of 5

Wonderful stay

Everything was wonderful about this hotel. Perfect getaway and perfect distance from the action of downtown and old town!

Posted by on 24 Feb. 2018

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Comment from Hotel Management

25 Feb. 2018 by Rooms Division Manager

Dear Guest, Thank you for your great comments. We look forward to welcome you back in the near future. Cheers.

5 out of 5

This former travel agent LOVED the hotel!

Pros: Everything, including the location close to town so we could leave the hotel, walk to dinner and stroll the Malecon back at night as the sun set.
Cons: Nothing!
Location: The location is walking distance to downtown, which was perfect. A short cab ride to other locations or beaches.
From beginning to end, this hotel and it's people created a beautiful experience. We were greeted with a cold glass of champagne after a hot, dusty ride from the airport, cool washcloth and 5 min neck massage in the lovely lobby. I was a travel agent for 18 years and went on many "familiarization" trips to check out places in advance before we sold them. Many times the pictures are not accurate, the service is not up to pare, etc. This is truly a high class, beautiful hotel that is right on the ocean and had wonderful extras, like swinging beds by the pool, palapas on the beach, a swim up bar, open air lobby, the works. The beds are usually uncomfortable in Mexico and the mattresses and pillows were perfect at Villa Premiere! We'll be back!

Posted by , from Portland OR on 24 May 2017

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Comment from Hotel Management

26 May 2017 by Rooms Division Manager

Dear Barb, We are glad that you had the chance to enjoy and felt pampered and relaxed. You have been in the hotel industry for a long time and we are glad that you provided this kind of feedback saying that we meet and exceed your expectations. We hope that you think about us for the next vacation in Puerto Vallarta. Cheers.

5 out of 5

Can't wait to go back!

Pros: Location, rooms, staff, food... everything!
Cons: The only thing that could be improved would be wi-fi connenction. It was spotty and not always available.
Location: Great location right on the beach, access to beach activities and within walking distance of Melecon.
Just returned from a 5 night 4 day stay in Puerto Vallarta at Villa Premiere and we can't wait to return! Already miss the staff, food, beach and fresh pineapple juice! The rooms were very clean, comfortable and spacious (King Suite). The housekeeping staff was amazing - very pleasant always and very helpful. Whatever we needed, they got for us. The front desk, butler and concierge staff were also great - again whatever we needed, they got for us and did so with a smile. The beach restaurant was delicious, relaxing and again the staff was wonderful and they spoiled us for sure! The pool was clean, the beach area was always clean and the staff made sure we always had a drink or food when we wanted it. We were spoiled by Villa Premiere, will go back again and recommend it highly!

Posted by , from Ohio, USA on 20 Apr. 2016

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Comment from Hotel Management

23 Apr. 2016 by Manager

Muchas gracias for your comment and continued preference, we appreciate it. Our staff also becomes fond of our return guests and in essence we are like family. We are very proud to be one of the top hotels in Vallarta and offer our guests a prime beachfront location in the heart of Vallarta that is an easy stroll down the Malecon and Old Town.

5 out of 5

Jewel of Puerto Vallarta

Pros: Everything
Location: A very quick walk to the Malecon and into town. Perfect location
This was our 4th stay at Villa Premiere with many more to come in the future. The size of the property lends to an intimate feeling of paradise. The rooms are beautiful, clean and all boast spectacular views. The 5th floor master suite has become our favorite. The spa is serene and well worth a visit. The food is delicious in all 3 restaurants. We love the different themed nights as well. My absolute favorite though is the staff! We feel as if we are visiting family there. Many warm hugs of welcome when we arrive. I get tearful as we say our goodbyes and hug the beloved staff. We count the days until we visit again!

Posted by , from Algonquin, IL on 17 Apr. 2016

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Comment from Hotel Management

22 Apr. 2016 by Manager

Gracias, Kathryn for your feedback. Sounds like you have settled in and have a favorite suite already! We have many return guests and the feeling of family is mutual here at Villas Premier Hotel and Spa. Our intimate setting and ideal location is conducive for relaxation and celebration. Hasta Pronto!

2 out of 5

Beyond Acceptable!

Pros: Location and cleaniness
Cons: The treatment of guests!
Location: A wonderful restaurant just up the street, El Andreigo and Daquari Dick's near the end of the Malachon. Great art galleries in the Romantic Zone.
This COULD be a lovely destination, however, the company policy of coercion is beyond acceptable. Immediately following a pleasant, yet rushed, check-in, we were told we needed to talk to Maria/Mary, who proceeded to pressure us to listen to presentation by her colleagues, offering us discounts on tours if we did. We firmly told her we were tired and would do so the next day. She continually reminded us until we finally said we would listen over breakfast the next morning. Immediately after a rushed meal, we were taken to another room and shown a film, then seated with a sales person, when we said no to this person, another took his place, when we said no to that person, another took her place. Each one pressuring us more and more. The pressure and things that were being said to us became too much and brought me to tears. We were finally released after two and half hours. We attempted to be courteous and respectful of each person as individuals, and the respect and courtesy was not returned. We had agreed to try the all inclusive for 24 hours upon registration and decided not to continue with it. Upon the termination of the all inclusive , we felt the treatment we received from waiters and other employees was as second class people. Villa Premiere is a lovely facility in a great location. If they want to be in the business of selling time shares coercing and pressuring people that should be made quite clear in the advertisements and descriptions.

Posted by , from Iowa on 29 Jul. 2015

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Comment from Hotel Management

17 Aug. 2015 by Villa Premiere

Dear Dandk, We are honored that you chose Hotel Villa Premiere to spend your vacation in; it was a pleasure to have you here with us. On behalf of the staff and management, we are eternally grateful for the feedback you have given us. Hopefully we will be able to keep living up to it of your spectatives. Regarding of our Staff we are very happy to hear that our staff took great care of you and that you enjoyed our facilities. And as well as find new ways to improve all of the wonderful things which you have mentioned. As for all of the inconveniences you’ve experienced, we would like to offer you our most sincere apologies, we will see to it that all of these uncomfortable situations are taken care of; we deeply appreciate your feedback, as it will help us strive forwards ensuring that we live up to it, and surpass your expectations. Once again, we would like to thank you for staying at Villa Premiere. It was a pleasure to have had you here with us; we hope to see you again someday and wish you safe travels. Should you need any further information, don’t hesitate to contact us

About the Villa Premiere Boutique Hotel & Romantic Getaway

Location Calle San Salvador 117, Puerto Vallarta, 48350

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • Minibar (all beverages included)
  • Fitness facilities included
  • Yoga classes/lessons included
  • Buffet and à la carte dining
  • All available beverages included
  • Bicycling not included

Property Features

Some rates at Villa Premiere Boutique Hotel & Romantic Getaway are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Villa Premiere Boutique Hotel & Romantic Getaway offers its guests a full-service spa, an outdoor pool, and a sauna. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. You'll find a business center on site. A 24-hour fitness center, spa services, and a terrace are also featured at the luxury Villa Premiere Boutique Hotel & Romantic Getaway. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free. This 4.5-star Puerto Vallarta hotel is smoke free.

  • 80 guestrooms or units
  • 7 levels
  • 3 dining venues
  • 2 bars or lounges
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Villa Premiere Boutique Hotel & Romantic Getaway offers 80 accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Puerto Vallarta hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and in-room massages can be requested.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Digital channels
  • Premium channels
  • Netflix
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

La Corona - Overlooking the ocean and pool, this bistro specializes in international cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

La Ceiba Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast and lunch. Guests can enjoy alfresco dining (weather permitting). Open daily.

Murales - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 1
  • Couples treatment rooms
  • Aromatherapy treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Villa Premiere Boutique Hotel & Romantic Getaway

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Eurocard, and cash.

  • No cribs (infant beds) available
  • Service animals not allowed
  • Minimum guest age is 18
  • Caters to adults only
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available

Hotel Names

  • Hotel Villa Premiere
  • Villa Premiere
  • Villa Premiere Hotel
  • Villa Premiere Hotel Puerto Vallarta
  • Villa Premiere Puerto Vallarta
  • Villa Premiere Hotel Spa
  • Villa Premiere Boutique Hotel Romantic Getaway Puerto Vallarta
  • Villa Premiere Boutique Hotel Romantic Getaway
  • Villa Premiere Boutique Romantic Getaway Puerto Vallarta
  • Villa Premiere Boutique Romantic Getaway

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.