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The Hacienda at Krystal Grand Puerto Vallarta

4.0 star property
4-star beachfront hotel near Cruise Ship Terminal

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Photo gallery for The Hacienda at Krystal Grand Puerto Vallarta

A swimming pool with lounge chairs and umbrellas, surrounded by palm trees and hotel buildings.
7 restaurants; breakfast, lunch, and dinner served
Junior Suite Hacienda Terrace | Bathroom
Premium bedding, minibar, in-room safe, desk
A spacious indoor area with a round table and chairs, a seating area with couches and chairs, and a view of palm trees outside.

Reviews

7.8 out of 10
Good

Popular amenities

  • All-inclusive
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333
  • Place, Hotel Zone Beach
    ‪2 min walk‬
  • Place, La Isla
    ‪7 min walk‬
  • Place, Puerto Mágico
    ‪9 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪6 min drive‬

Room options

View all photos for Jr Suite Hacienda King

A bedroom with a patterned wall, a bed, a nightstand, a desk, and a balcony with a view.

Jr Suite Hacienda King

8.0 out of 10
Very good
(16 reviews)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Double

A hotel room with two beds, a ceiling fan, a TV, a small table with chairs, and a view of the outdoors.

Junior Suite Hacienda Double

7.8 out of 10
Good
(8 reviews)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

9.0 out of 10
Wonderful
(25 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

9.2 out of 10
Wonderful
(19 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

7.2 out of 10
Good
(12 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace

7.6 out of 10
Good
(8 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

8.0 out of 10
Very good
(18 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Puerto Vallarta

Beachside getaway.Within a 10-minute walk of this Hotel Zone hotel, you'll find Bay of Banderas and Cruise Ship Terminal. Hotel Zone Beach and Playa de Oro are also within half a mile (1 km).

What's nearby

  • Hotel Zone Beach - 2 min walk - 0.2 km
  • Playa de Oro - 2 min walk - 0.2 km
  • La Isla - 7 min walk - 0.6 km
  • Puerto Mágico - 9 min walk - 0.8 km
  • Playa Flamingos - 12 min walk - 1.1 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 13 min drive

Restaurants

  • ‪Talavera - ‬1 min walk
  • ‪Jardin Del Sol "Restaurante - ‬2 min walk
  • ‪McCarthy’s - ‬7 min walk
  • ‪Le Delice - ‬8 min walk
  • ‪Seafire Restaurant - ‬8 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

4-star beachfront hotel near Cruise Ship Terminal
The Hacienda at Krystal Grand Puerto Vallarta is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of The Hacienda at Krystal Grand Puerto Vallarta, you'll find 2 outdoor swimming pools, a steam room, and a 24-hour fitness center. There are 7 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is available in public spaces for a fee.

A business center and meeting rooms are available. A rooftop terrace, spa services, and a library are also featured at the business-friendly The Hacienda at Krystal Grand Puerto Vallarta. For a fee, parking is available.

This 4-star Puerto Vallarta hotel is smoke free.

  • 192 guestrooms or units
  • 7 dining venues
  • 4 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • Terrace on the roof
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • ATM
  • Elevator
  • No smoking on site
  • Bar by the pool
The Hacienda at Krystal Grand Puerto Vallarta offers 192 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include showers and complimentary toiletries.

This Puerto Vallarta hotel provides wired Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

Similar properties

Minibar (free items), in-room safe, laptop workspace, blackout drapes
Krystal Grand Puerto Vallarta All Inclusive
Puerto Vallarta
  • Pool
  • All-inclusive
  • Spa
  • Kids pool
3.9 out of 5, Good, 564 reviews
The price is CA $280
CA $338 total
includes taxes & fees
Aug 19 - Aug 20
Krystal Grand Puerto Vallarta All Inclusive

Property amenities

Internet

  • Available in all rooms: Wired internet (MXN 190 per day)
  • Available in some public areas: WiFi (MXN 190 per day)

Parking and transportation

  • Valet parking on site (MXN 55 per night)

Food and drink

  • 2 coffee shops/cafes
  • 4 bars/lounges
  • 7 restaurants
  • A poolside bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Library
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV with premium satellite channels

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 13 are not allowed at this adults-only property. All guests 13 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wired internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 55 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 13 years old aren't allowed.

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

Frequently asked questions

How close is The Hacienda at Krystal Grand Puerto Vallarta to the airport?

The Hacienda at Krystal Grand Puerto Vallarta is 3.8 mi (13-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.

How much does it cost to stay at The Hacienda at Krystal Grand Puerto Vallarta?

As of Jul 21, 2026, prices found for a 1-night stay for 2 adults at The Hacienda at Krystal Grand Puerto Vallarta on Aug 2, 2026 start from CA $341, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Hacienda at Krystal Grand Puerto Vallarta have an airport shuttle?

Airport shuttle services are not available at The Hacienda at Krystal Grand Puerto Vallarta.

How close is The Hacienda at Krystal Grand Puerto Vallarta to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does The Hacienda at Krystal Grand Puerto Vallarta offer free breakfast?

The Hacienda at Krystal Grand Puerto Vallarta does not offer free breakfast.

Is there a casino at The Hacienda at Krystal Grand Puerto Vallarta?

No, there is no casino at this hotel, but Vallarta Casino (2-min drive) and Winclub Casino Platinum (4-min drive) are nearby.

What time is check-in at The Hacienda at Krystal Grand Puerto Vallarta?

Check-in begins at 4:00 PM.

Is there free parking at The Hacienda at Krystal Grand Puerto Vallarta?

Free parking is not available at this hotel. Valet parking is available for MXN 55 per night.

Does The Hacienda at Krystal Grand Puerto Vallarta have a pool?

The Hacienda at Krystal Grand Puerto Vallarta features 2 outdoor pools.

Does The Hacienda at Krystal Grand Puerto Vallarta have a restaurant?

The Hacienda at Krystal Grand Puerto Vallarta is home to Talvera, which features international cuisine.

Does The Hacienda at Krystal Grand Puerto Vallarta have a spa?

This hotel doesn't have a spa, but it does offer body treatments, body scrubs, and hydrotherapy.

How close is The Hacienda at Krystal Grand Puerto Vallarta to downtown Puerto Vallarta?

The Hacienda at Krystal Grand Puerto Vallarta is 1.1 mi away from Puerto Vallarta.

The Hacienda at Krystal Grand Puerto Vallarta Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 418 out of 1003 reviews
Rating 8 - Good. 276 out of 1003 reviews
Rating 6 - Okay. 155 out of 1003 reviews
Rating 4 - Poor. 85 out of 1003 reviews
Rating 2 - Terrible. 69 out of 1003 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

CHARLENE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar well stocked, pool was awesome, both of them. Staff was friendly.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Alejandro

Liked: Staff & service, amenities
Disliked: Cleanliness
The service was good, friendly staff.
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

Adriana

Room was okay
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Kathryn

Liked: Cleanliness
Everything was AMAZING
Stayed 7 nights in Feb 2026
Verified

6/10 Okay

Christopher

Liked: Property conditions & facilities
Nice place
Stayed 6 nights in Dec 2025
Verified

8/10 Good

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained. The pool area is huge, it’s part of this larger area you can walk to with full access as well. There is a hidden rooftop pool area. Not many people there. Excellent food
This is rooftop pool
Awesome plants
These bowls are delisious
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
i would say our stay was exceptional. The staff were 10/10, so friendly and helpful. We loved our swim out room, it was such a blessing. The food was also excellent. the room was very clean and comfortable. i would highly recommend. 10:10
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Quick and easy check in and check out. Very friendly staff, nice rooms, food was decent, pools were great.
Swim out room on Hacienda sice
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Shaun Samuel

Liked: Cleanliness, amenities, property conditions & facilities
Service everywhere was really good and friendly. Food was really good and nice variety. Pools kept clean. Great coffee shop.
Stayed 10 nights in Jan 2026
Verified

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes we enjoyed the pool very much! I love that it’s only 4 and a bit feet deep throughout. It was nice to be on the adult side for sure. We enjoyed the pillar pool as well, a bit quieter. Our room was clean with plenty of towels daily! Staff were very good and super friendly! The rooftop pool was also beautiful to watch the sunset! The hacienda side where we stayed is a little tired, but overall good! We will come back next year!
Stayed 10 nights in Apr 2026
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities
Quick check in and clean food was great with amazing suite
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities
The staff was very friendly, helpful, courteous. Our room was wonderful. The food options were plenty, and all were great!!
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

TerriLynn

Liked: Cleanliness, amenities, property conditions & facilities
Great place to go. The food was great and the service top notch. Stayed at the adults only side. Only downfall is the construction next door.
Stayed 11 nights in Jan 2026
Verified

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
We only stayed 2 nights and it was just the break we were looking for. Large comfortable rooms, decent food and great service staff.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, amenities and staff
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Petras

Liked: Cleanliness, amenities, property conditions & facilities
The staff very nice ,the rooms pretty clean,
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hacienda swim out! Get it.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Kelsey

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms. Excellent staff everywhere - from check in, pool side services, beach services, cleaning & maintenances. Would go back!
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Timothy John

Liked: Cleanliness, amenities, property conditions & facilities
Very good food staff service was amazing.
Stayed 7 nights in Nov 2025
Verified

6/10 Okay

Magaly

Staff were great,
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Laurie

Liked: Cleanliness, amenities, property conditions & facilities
Very attentive and hardworking staff
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Leah

Liked: Cleanliness, amenities, property conditions & facilities
Miss Karen at the Owest snack bar was a delight. She was so thoughtful, always going the extra mile. The whole staff at Owest was fantastic, as was the staff at the Hacienda hotel. Gracias a todos!
Stayed 4 nights in Feb 2026
Verified

2/10 Terrible

Helton

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place is to old and food is REALLY Bad for the Room tv no working issues wi the bathroom a/c working issues and mexica restaurant is not good
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities
The staff were excellent! Food was average. Nice pool areas
Stayed 10 nights in Dec 2025
Verified

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very satisfied and would return.
Stayed 5 nights in Dec 2025