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The Hacienda at Krystal Grand Puerto Vallarta

4.0 star property
4-star beachfront hotel near Cruise Ship Terminal

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Photo gallery for The Hacienda at Krystal Grand Puerto Vallarta

2 outdoor pools
4 bars/lounges, poolside bar
Property entrance
Jr Suite Hacienda King
7 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Spa

Explore the area

Map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333
  • Cruise Ship Terminal
    ā€Ŗ9 min walkā€¬
  • La Isla
    ā€Ŗ10 min walkā€¬
  • Malecon
    ā€Ŗ5 min driveā€¬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ā€Ŗ4 min driveā€¬

Room options

View all photos for Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

  • 42 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Jr Suite Hacienda King

Jr Suite Hacienda King

Jr Suite Hacienda King

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Double

Junior Suite Hacienda Double

Junior Suite Hacienda Double

  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

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About the area

Puerto Vallarta

Beachside getaway.Within a 15-minute walk of this Hotel Zone hotel, you'll find Bay of Banderas and Cruise Ship Terminal. Hotel Zone Beach and Playa de Oro are also within half a mile (1 km).

What's nearby

  • Hotel Zone Beach - 2 min walk - 0.2 km
  • Cruise Ship Terminal - 9 min walk - 0.8 km
  • La Isla - 10 min walk - 0.9 km
  • Malecon - 5 min drive - 5.0 km
  • Playa de los Muertos - 7 min drive - 6.5 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 12 min drive

Restaurants

  • ā€ŖPorfirioā€™s - ā€¬6 min walk
  • ā€ŖOutback Steakhouse - ā€¬3 min walk
  • ā€ŖTacos Candora - ā€¬1 min walk
  • ā€ŖLobby Bar - ā€¬4 min walk
  • ā€ŖMonkey Business Puerto Vallarta - ā€¬2 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

4-star beachfront hotel near Cruise Ship Terminal
The Hacienda at Krystal Grand Puerto Vallarta is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Hacienda at Krystal Grand Puerto Vallarta offers its guests 2 outdoor swimming pools and a 24-hour fitness center. There are 7 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is available in public spaces for a fee.

A business center and meeting rooms are available. A rooftop terrace, spa services, and a library are also featured at the business-friendly The Hacienda at Krystal Grand Puerto Vallarta. For a fee, parking is available.

This 4-star Puerto Vallarta hotel is smoke free.

  • 192 guestrooms or units
  • 7 dining venues
  • 4 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • Terrace on the roof
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • ATM
  • Elevator
  • No smoking on site
  • Bar by the pool
The Hacienda at Krystal Grand Puerto Vallarta offers 192 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include showers and complimentary toiletries.

This Puerto Vallarta hotel provides wired Internet access for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Wired internet (MXN 190 per day)
  • Available in some public areas: WiFi (MXN 190 per day)

Parking and transportation

  • Valet parking on site (MXN 55 per night)

Food and drink

  • 2 coffee shops/cafes
  • 4 bars/lounges
  • 7 restaurants
  • A poolside bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Library

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV with premium satellite channels

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 13 are not allowed at this adults-only property. All guests 13 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wired internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 55 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 13 years old aren't allowed.

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

The Hacienda at Krystal Grand Puerto Vallarta Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 356 out of 914 reviews
Rating 8 - Good. 253 out of 914 reviews
Rating 6 - Okay. 153 out of 914 reviews
Rating 4 - Poor. 86 out of 914 reviews
Rating 2 - Terrible. 66 out of 914 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Rafael, Miami

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great value for the money. Pools and common areas are very pleasant and human-scale. The Mediterranean villa style is really charming and they pull it off well. Food offer can be improved, but it does the job. Staff is attentive, professional and accommodating. Our checkin concierge, Melanie, was the highlight of our checkin and overall stay. Kudos to Melanie.
Stayed 1 night in May 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 3 nights in Feb 2025

8/10 Good

FRANK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff . Dinners were good Breakfast was average and lunch was a little uneventful. Overall it was a good experience
Stayed 7 nights in Mar 2025

6/10 Okay

Jennifer

Travelled with partner, Travelled with group
Liked: Staff & service
Property is lush, we have stayed before. We only had a bath towel, no wash cloths or hand towels, the chair in our room was a little dirty on arrival but the staff is amazing we wood still go back. It is a great priced resort for sure. The restaurants are good, especially the avocado ice cream šŸ˜
Stayed 6 nights in Feb 2025

6/10 Okay

Brenda

Stayed 3 nights in Feb 2025

10/10 Excellent

Ma.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was wonderful. Everyone was kind and helpful. Food and drinks were great. Our room was beautiful and clean. The beach views were incredible from the pool. We will definitely be back:)
Stayed 2 nights in Feb 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options
Stayed 10 nights in Feb 2025

10/10 Excellent

Kenyon

Stayed 2 nights in Feb 2025

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Tania

Liked: Staff & service, room comfort

Solo Trip in PVR

I had an amazing time! The workers were so helpful and extremely nice! Lots of sleep lots of drinks and lots of food was had! Canā€™t wait to go back! I only went to one show but definitely want to go back and enjoy all the activities that go on!
Stayed 3 nights in Feb 2025

2/10 Terrible

danielas

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We paid extra to stay at the Hacienda, expecting a high-end, adults-only experience, but it fell far short of expectations. In the evenings, there was nowhere to enjoy a drink within the Hacienda section, forcing us to walk to the other side of the hotel. Beach access was also unavailable from the Hacienda, requiring another trek to the main resort. The only bar available in the evenings had long lineups, making it difficult to get served. Live music was only offered every other night, and when it did happen, the quality was disappointing. The hotel itself felt extremely run-downā€”bathroom doors by the pool wouldnā€™t close, pool tiles were coming loose, and the rooms were outdated. Worst of all, the shower smelled like sewage. Our group of 16 has traveled extensively to all-inclusive resorts, and this was by far the worst experience weā€™ve had. I would never stay at a Krystal property again.
Stayed 4 nights in Feb 2025

6/10 Okay

Grace, LAKE COUNTRY

Nice location, right on the beach. The Hacienda, adults only section, was much quieter than the resort. Not many restaurants to choose from, the French and Italian specialty restaurants were not that special. Evening entertainment rather poor quality.
Stayed 7 nights in Feb 2025

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay, hope to return next year šŸ˜ƒ
Stayed 9 nights in Feb 2025

8/10 Good

Jamie L

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2025

4/10 Poor

Ronald

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Thereā€™s a lot thatā€™s needed to be addressed. Room service is supposed to be included in my package but they charge $10 us for each delivery. Food and liquor was horrible. Good way not to eat or Drink much. Had to leave resort to have anything that was good. Disappointed for sure.
Stayed 10 nights in Jan 2025

4/10 Poor

Samantha

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Was disappointed in the food. The buffet was better than either a la cartes. The two a la cartes we booked served main courses that were barely edible.
Stayed 6 nights in Jan 2025

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

B

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Hacienda very much. The staff were lovely and very helpful. Our room was clean and the bed was very comfortable! The pool has a nice quiet vibe to it. If you are looking to relax this resort is definitely quieter than its attached sister resort at Krystal Grand.
Stayed 1 night in Jan 2025

8/10 Good

Richard

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful. Very quiet and serene environment. So relaxing. Ask a staff to remove unattended towels.
Stayed 11 nights in Jan 2025

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

8/10 Good

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. The room was spacious and the staff was amazing! Lots of delicious food at the buffets and a la carte restaurants. Our server at the morning buffet was very friendly and welcomed us with mimosas every morning. The only downside is the longer walk to the beach as you need to go through the Krystal Grande to access the beach. Other than that we really enjoyed our trip!
Stayed 8 nights in Feb 2025

6/10 Okay

Jennifer

Liked: Staff & service
Stayed 5 nights in Feb 2025

10/10 Excellent

Sandra

Liked: Staff & service, amenities, property conditions & facilities
Celiac friendly, chefs were very accommodating
Stayed 7 nights in Feb 2025

10/10 Excellent

Andrea

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely nice and welcoming. Food was very good. Place was very pretty and clean. I would definitely stay here again. Miguel, Fatima, Carlos were extremely nice.
Stayed 4 nights in Jan 2025

4/10 Poor

Nina, Pacifica

Travelled with partner
Disliked: Amenities, property conditions & facilities
First the positives: most of the staff were very friendly and helpful, the breakfast buffet on the hacienda side was good, the pools were nice. The negatives: the staff that we needed help from were not very nice, the food other than breakfast was horrible, the ā€œrulesā€ about holding pool chairs wasnā€™t followed by the staff so people would put their towel on a chair early in the morning and hold it all day, a lot of things were broken (doors, sinks, bathrooms), only 2-3 restaurants were open each day and reservations could only be made on the same day btwn 10-4, room service had a $15 delivery fee, and did I mention the food was AWFUL!!!
Stayed 5 nights in Jan 2025