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The Hacienda at Krystal Grand Puerto Vallarta

4.0 star property
4-star beachfront hotel near Cruise Ship Terminal

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Photo gallery for The Hacienda at Krystal Grand Puerto Vallarta

2 outdoor pools
4 bars/lounges, poolside bar
Junior Suite Hacienda Terrace | Bathroom
Interior
7 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Air conditioning
  • Gym

Explore the area

View in a map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333
  • Place, Hotel Zone Beach
    ‪2 min walk‬
  • Place, Puerto Mágico
    ‪5 min walk‬
  • Place, Cruise Ship Terminal
    ‪9 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪3 min drive‬

Room options

View all photos for Jr Suite Hacienda King

Jr Suite Hacienda King

Jr Suite Hacienda King

8.0 out of 10
Very good
(15 reviews)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Double

Junior Suite Hacienda Double

Junior Suite Hacienda Double

7.8 out of 10
Good
(8 reviews)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

9.0 out of 10
Wonderful
(23 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

9.2 out of 10
Wonderful
(19 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

7.2 out of 10
Good
(12 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace

7.6 out of 10
Good
(8 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

8.0 out of 10
Very good
(18 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Puerto Vallarta

Beachside getaway.Within a 10-minute walk of this Hotel Zone hotel, you'll find Bay of Banderas and Cruise Ship Terminal. Hotel Zone Beach and Playa de Oro are also within half a mile (1 km).

What's nearby

  • Hotel Zone Beach - 2 min walk - 0.2 km
  • Playa de Oro - 2 min walk - 0.2 km
  • Puerto Mágico - 5 min walk - 0.5 km
  • La Isla - 7 min walk - 0.6 km
  • Cruise Ship Terminal - 9 min walk - 0.8 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 13 min drive

Restaurants

  • ‪Talavera - ‬1 min walk
  • ‪Le Delice - ‬8 min walk
  • ‪McCarthy’s - ‬7 min walk
  • ‪Seafire Restaurant - ‬8 min walk
  • ‪La Catrina Alta Cocina Mexicana - ‬6 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

4-star beachfront hotel near Cruise Ship Terminal
The Hacienda at Krystal Grand Puerto Vallarta is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of The Hacienda at Krystal Grand Puerto Vallarta, you'll find 2 outdoor swimming pools, a steam room, and a 24-hour fitness center. There are 7 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is available in public spaces for a fee.

A business center and meeting rooms are available. A rooftop terrace, spa services, and a library are also featured at the business-friendly The Hacienda at Krystal Grand Puerto Vallarta. For a fee, parking is available.

This 4-star Puerto Vallarta hotel is smoke free.

  • 192 guestrooms or units
  • 7 dining venues
  • 4 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • Terrace on the roof
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • ATM
  • Elevator
  • No smoking on site
  • Bar by the pool
The Hacienda at Krystal Grand Puerto Vallarta offers 192 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include showers and complimentary toiletries.

This Puerto Vallarta hotel provides wired Internet access for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

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Free minibar, in-room safe, laptop workspace, blackout drapes
Krystal Grand Puerto Vallarta All Inclusive
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  • All-inclusive
  • Spa
  • Kids pool
3.8 out of 5, Good, 505 reviews
The price is CA $303
CA $367 total
includes taxes & fees
Apr 13 - Apr 14
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Property amenities

Internet

  • Available in all rooms: Wired internet (MXN 190 per day)
  • Available in some public areas: WiFi (MXN 190 per day)

Parking and transportation

  • Valet parking on site (MXN 55 per night)

Food and drink

  • 2 coffee shops/cafes
  • 4 bars/lounges
  • 7 restaurants
  • A poolside bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Library
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV with premium satellite channels

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 13 are not allowed at this adults-only property. All guests 13 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wired internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 55 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 13 years old aren't allowed.

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

The Hacienda at Krystal Grand Puerto Vallarta Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 415 out of 1002 reviews
Rating 8 - Good. 274 out of 1002 reviews
Rating 6 - Okay. 156 out of 1002 reviews
Rating 4 - Poor. 88 out of 1002 reviews
Rating 2 - Terrible. 69 out of 1002 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff were excellent! Food was average. Nice pool areas
Stayed 10 nights in Dec 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities
Quick check in and clean food was great with amazing suite
Stayed 1 night in Dec 2025

8/10 Good

shawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a swim up room. Was amazing having our own pool to hang out in. Staff was amazing everyone so friendly. Special shot out to David a bartender and Cesar who was wait staff. Both excellent Only complaint we had was the food.good things there were restaurants nearby to go eat at
Stayed 5 nights in Dec 2025

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
We only stayed 2 nights and it was just the break we were looking for. Large comfortable rooms, decent food and great service staff.
Stayed 2 nights in Dec 2025

10/10 Excellent

Leslie

The most amazing room and resort. The staff were incredible in every way especially Antonio, Caesar, Carlos. I was never without a drink in my hand and
Stayed 4 nights in Nov 2025

10/10 Excellent

Michael

Stayed 3 nights in Nov 2025

8/10 Good

Sherita

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The selection and quality of food at the buffets were good. Particularly on the krystal grand side. The beach dinner buffet was amazing! The pool was nice, so was the service.
Stayed 7 nights in Nov 2025

10/10 Excellent

Joanna

Stayed 5 nights in Nov 2025

6/10 Okay

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
No hot water for showers. Food in the morning buffet was most of the time. Dinner buffet on the beach was difficult for someone with mobility issues
Stayed 8 nights in Nov 2025

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice. The swim out room was great for getting away from crowds and having our own private area, however it isn't accessible to the main resort area. You have to walk through your room and back through the lobby or around the buildings to go to the main areas. Not a true swim out room. Private room drink service was dependent on how busy the pool was. Overall still fantastic and would do it again. The à la carte restaurants were so good and I highly recommend Il Formaggio for the best steak. The buffet was very hit or miss however. Be sure to stop at El Rincon for some excellent coffee anytime!
Stayed 2 nights in Nov 2025

10/10 Excellent

Taira

Stayed 3 nights in Nov 2025

10/10 Excellent

Fahad

Stayed 2 nights in Nov 2025

10/10 Excellent

Alicia

Stayed 2 nights in Nov 2025

4/10 Poor

Michael

Stayed 2 nights in Nov 2025

6/10 Okay

Brittany Tyler

Travelled with family, Travelled with partner
Disliked: Cleanliness
This hotel has a beautiful property & a relaxing vibe but it’s clear that it isn’t being properly maintained. We experienced issues with our room almost every day of our stay. The AC didn’t work, there looked to be mold on the ceiling & on some of the pictures, switches were dirty & the mini fridge wasn’t working. Housekeeping failed to leave towels on one of the days. One day the key card reader to our room stopped working. We were locked out for most of the day, it felt like we were being given the runaround. When they finally came to fix the door, they drilled a hole near the handle to get it open—leaving a dime-sized opening that felt like a peep hole. That alone was unsettling. One day the property ran out of water & when it came back on, the toilet, sink, and shower were running brown water. We were told to let it run for 10 minutes, but even after 30 minutes it was still brown. While we were running the shower, worms appeared on the floor, which was unsettling. Our last day the key card failed again. After the first time, we were afraid to leave the room & risk being locked out right before our flight. We ended up sitting in the room instead of enjoying our last day. The food wasn’t great, so head next door instead. The staff were friendly & welcoming & the location made commuting easy (tell your driver “face potatoes”—they’ll know). Despite all the issues, no one attempted to make things right or apologize, which was disappointing. Beautiful place, rooms need TLC!
Stayed 7 nights in Nov 2025

6/10 Okay

Rebecca

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The room was nice. The pool staff, housekeepers and most building staff were great. We ran into problems when we tried tongetbthe swimout that we paid exta for fixed. The jets were not running and it was dirty nothing was moving or being filtered. They sent someone over and he skimmed the top and left. We went down multiple times to get it fixed and only once did someone come to look. We paid extra to have it and couldnt use it and we were not refunded any money. Anytime we would ask the front desk for assistance the were dismissive and at times rude.
Stayed 5 nights in Nov 2025

10/10 Excellent

Laritza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean, and the staff is incredibly nice and friendly. The food was delicious with a great variety to choose from. Overall, my stay was peaceful and truly enjoyable. I’ll definitely be back!
Stayed 2 nights in Nov 2025

8/10 Good

Fred

Liked: Cleanliness, amenities, property conditions & facilities
The Room was clean and well attended. The Staff throughout the Hacienda were excellent - most helpful and courteous. This was my second vacation at the hacienda. My only complaint this time was that I found all of the food in the buffets to be overly salty, which was a disappointment for me.That caused my lowering of my experience rating.
Stayed 11 nights in Oct 2025

10/10 Excellent

Timothy John

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very good food staff service was amazing.
Stayed 7 nights in Nov 2025

10/10 Excellent

Fernando

A
Stayed 1 night in Nov 2025

2/10 Terrible

Jaden W

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I’ve never written a hotel review, but my experience at The Hacienda at Krystal Grand Puerto Vallarta was so awful I need to warn others. We were put in four different rooms over four nights and never unpacked once. We originally booked a Junior King Suite with the blue wall and decor, but what we got instead was chaos. Room 1: Couldn’t even get in because the key system was down. Room 2: An outdated, dirty room with two double beds, mold, stains, hair on the floor, a broken ironing board, no deadbolt, no phone, and a TV remote that didn’t work. When I brought this up, the front desk laughed and said the room type we booked “doesn’t exist,” even though you can see them from the hallway. We were told we’d have to wait until Monday (we checked in Saturday) to get the room we paid for. Room 3 finally matched our booking, but the door didn’t lock at all. The staff suggested we “lock our suitcases,” which was insulting. A supervisor confirmed the issue and moved us again. Room 4 was an “upgrade” with a swim-out pool, which we never used because raccoons were swimming in it. Room service was a disaster—our food took 3 hours and arrived at 2 AM. The only good part was the bar and restaurant staff, who were excellent. But after everything we went through, we received zero compensation. This was my first trip to Mexico, and this resort ruined it. Do not stay here.
Stayed 4 nights in Nov 2025

6/10 Okay

Sean T

Travelled with family
Not enough chairs at pool, room not cleaned until after 5pm as getting ready for dinner, ceilings in rooms need repair as we moved both rooms water damaged ceilings
Stayed 7 nights in Nov 2025

4/10 Poor

Rex

Stayed 4 nights in Nov 2025

10/10 Excellent

Tammy

Stayed 3 nights in Nov 2025

2/10 Terrible

Regina

Stayed 1 night in Nov 2025