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Hacienda Buenaventura Hotel & Mexican Charm

3.5 star property
3.5-star beach hotel near Cruise Ship Terminal

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Photo gallery for Hacienda Buenaventura Hotel & Mexican Charm

Outdoor pool, pool umbrellas, sun loungers
Standard Triple Room - with a double bed
Property grounds
Beach nearby, free beach shuttle, sun loungers, beach umbrellas
3 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

7.6 out of 10
Good

Popular amenities

  • All-inclusive
  • 24/7 front desk
  • Bar
  • Housekeeping

Explore the area

Map
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL, 48310
  • La Isla
    ‪5 min walk‬
  • Cruise Ship Terminal
    ‪9 min walk‬
  • Malecon
    ‪5 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪3 min drive‬

Room options

View all photos for Superior King Bed

Superior King Bed

Superior King Bed

  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room Two Double Beds

Standard Room Two Double Beds

Standard Room Two Double Beds

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

Standard King

Standard King

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room Two Double Beds

Superior Room Two Double Beds

Superior Room Two Double Beds

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room - with a double bed

Standard Triple Room - with a double bed

Standard Triple Room - with a double bed

  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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About the area

Puerto Vallarta

Hotel Zone stay.Within a 10-minute walk of this Hotel Zone hotel, you'll find Bay of Banderas and Cruise Ship Terminal. Hotel Zone Beach and Playa de Oro are also within half a mile (1 km).

What's nearby

  • Hotel Zone Beach - 3 min walk - 0.3 km
  • La Isla - 5 min walk - 0.5 km
  • Cruise Ship Terminal - 9 min walk - 0.8 km
  • Malecon - 5 min drive - 5.4 km
  • Playa de los Muertos - 7 min drive - 6.9 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 11 min drive

Restaurants

  • ‪Porfirio’s - ‬5 min walk
  • ‪Vaca Argentina - Vallarta - ‬5 min walk
  • ‪Outback Steakhouse - ‬2 min walk
  • ‪Tacos Candora - ‬4 min walk
  • ‪Lobby Bar - ‬6 min walk

About this property

Hacienda Buenaventura Hotel & Mexican Charm

3.5-star beach hotel near Cruise Ship Terminal
Hacienda Buenaventura Hotel & Mexican Charm is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas.

There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. Public spaces have free WiFi. This Colonial hotel also offers an outdoor pool, a garden, and a terrace.

This 3.5-star Puerto Vallarta hotel is smoke free.

  • 155 guestrooms or units
  • 3 levels
  • 3 buildings
  • 3 dining venues
  • Built in 1950
  • Deli
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
Hacienda Buenaventura Hotel & Mexican Charm offers 155 accommodations with safes and complimentary toiletries. Beds feature down comforters. 32-inch LED televisions come with digital channels.

Bathrooms include showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages and hot stone massages. A variety of treatment therapies are provided, including reflexology.

Languages

English, Spanish

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Property amenities

Family friendly

  • Free rollaway/extra bed
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free beach shuttle

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • 32-inch LED TV with digital channels

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hacienda Buenaventura Hotel & Mexican Charm

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged
  • Spa fee: MXN 3000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
Hacienda Buenaventura Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel & Mexican Charm Hotel
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Mexican Charm All Inclusive
Hacienda Buenaventura Hotel Spa Beach Club
Hacienda Hotel Spa
Hacienda Buenaventura Hotel Mexican Charm
Hacienda Buenaventura Spa Club
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Mexican Charm Puerto Vallarta

Hacienda Buenaventura Hotel & Mexican Charm Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 388 out of 1001 reviews
Rating 8 - Good. 276 out of 1001 reviews
Rating 6 - Okay. 158 out of 1001 reviews
Rating 4 - Poor. 98 out of 1001 reviews
Rating 2 - Terrible. 81 out of 1001 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a blast! Such amazing people!
Stayed 6 nights in Apr 2025

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, smaller resort but perfect.
Stayed 7 nights in Mar 2025

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had loads of fun at this property! Great food, service and entertainment.
Stayed 10 nights in Mar 2025

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, and very accommodating. Would definitely visit again. Would be nice to have more variety of music and food.
Stayed 14 nights in Mar 2025

10/10 Excellent

Leonard Glenn

Stayed 14 nights in Mar 2025

6/10 Okay

Maureen

Travelled with group
Liked: Cleanliness, staff & service
The service was great. The food was OK. The cleanliness was good although the building is in need of updating and repair of steps. Furniture in room was broken and a little mold in bathroom. No elevator. No refrigerator or coffee maker in rooms. And we almost got fined because we spilled a little spot of juice on the sheet. We had to complain about this fine and the security guard had a picture of the spot. Really. So we took picture of all the problems in our room which we didn't complain about. They told us not to let it happen again. Oh my LOL. But over all it was fun. Enjoy!
Stayed 7 nights in Mar 2025

10/10 Excellent

Aakriti

Stayed 4 nights in Mar 2025

8/10 Good

terho

Liked: Cleanliness, staff & service
Friendly staff. Close to all amenities
Stayed 7 nights in Mar 2025

10/10 Excellent

Narjorie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the olde world feel - traditional Mexican very friendly staff
Stayed 1 night in Mar 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service
Stayed 11 nights in Mar 2025

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed Hacienda Buenaventura with all it's lovely charm and decor. The staff were welcoming and helpful. The food was delicious and there were good choices. The ease of bussing, taxi or Uber made going on any adventures easy. The beach was a quick little walk and the area set aside for their customers had nice chairs and umbrellas. Having a bar and snack grill there right on the beach was a nice treat too! We would come back!
Stayed 6 nights in Jan 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel has a nice pool and landscaping. Breakfast is best meal of the day. This year the hotel has added back Mexican ballet folkloric dancers to its Mexican fiesta on Saturday nights, and that was nice to see. Ordering omelets is more complicated than it used to be.
Stayed 3 nights in Mar 2025

4/10 Poor

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

falsely advertising hotel!

they advertise 3 restaurants but there is actually only 1 and a snack bar, there dinner service is absolutely horrible same food every night in the buffet, you have to book a spot in the same restaurant to get a actual meal off the menu is a very odd system technically only 1 restaurant, no coffee pot in room had to go down for coffee and sometimes there was no coffee
Stayed 10 nights in Feb 2025

6/10 Okay

Marles, Saskatoon

Travelled with partner
Liked: Staff & service
Disliked: Amenities
We have vacationed at the Hacienda several times and the resort has sadly declined. The food is for the most part inedible. Strange combinations, leftovers seem to be served 1-3 times, pasta night is a ladle full of rancid oil before heating the sauce and noodles. food safety does not seem to be followed, the cook used her hands to scoop up the ham, mushrooms, and cheese for my omelette even though there were spoons in each topping bin. We spent a day and a half sick in bed as a result of bad food. The front desk staff would benefit from customer service training, the warm cheery welcome is gone. The beach club no longer has bathrooms or food service, because of that we chose to not go to the beach at all as the waters are very rough to be able to go for a dip (aka pee). The walk back to the resort is at least 10 minutes. The rooms are old and dated. Ours was so musty and the A/C/heat did not work properly and we had already moved once so they could do “maintenance”. We concluded that other rooms wouldn’t likely be much better. The pool and restaurant service staff does work very hard and that is the best part of the stay. They keep drinks flowing and always have a smile. Sadly, do not recommend the Hacienda.
Stayed 10 nights in Feb 2025

4/10 Poor

Craig, Winnipeg

Liked: Staff & service
Loved the staff but hated going home with diarrhea!
Stayed 3 nights in Feb 2025

6/10 Okay

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Wonderful old world charm, comfortable beds and great staff. Repairs to shower were done quickly. No elevators is a problem for senior folk. Room was beautiful but just off the street so very noisy if you don't wear ear plugs. Close to everything you'd want to see or do!
Stayed 14 nights in Feb 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New owners are doing a good job with updating the outside like painting. Next they should better mattresses in the room. Bumpy beds
Stayed 11 nights in Feb 2025

4/10 Poor

Lisa Diane

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2025

4/10 Poor

Katarzyna

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Old facility and in poor shape. Only one place to eat with pretty much always the same things. Access to beach through back alleys and very grungy entrance to beach. Not clear on the website that this is NOT a beach front resort. Staff were excellent and very helpful.
Stayed 14 nights in Feb 2025

4/10 Poor

Beverly

Stayed 6 nights in Feb 2025

8/10 Good

Liana, Nanaimo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful, friendly, helpful staff. Lovely property within an uninteresting neighborhood. Happily on a good busline.
Stayed 7 nights in Feb 2025

6/10 Okay

juan

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The name of the property is very appropriate, Mexican Charm. It really felt we were in Mexico. The staff was amazing and they seemed to be making a real effort to keep the property maintained. The food was good with lots of choices at the buffet. It was disappointing not to have guacamole and salsa available.
Stayed 14 nights in Feb 2025

4/10 Poor

Javier

Liked: Staff & service
Stayed 4 nights in Feb 2025

8/10 Good

Arlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the charm of Hacienda Buenaventura. The staff were amazing and the buffet was great. Their tacos were sooo good! The rooms were definitely dated but the pool was great and the shuttle to the beach was always available and very friendly service! Loved that there were never any line ups for anything. We tried the a la carte dinner once and it wasn't very good, so we stuck with the buffet which always had fresh options and great food!The last night we had a Mexican party at the resort. They decorated the place nicely and had live Mexican entertainment !
Stayed 6 nights in Feb 2025