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"Service at check in was wonderful! Esmeralda is the best. She made arrangements and surprised my sister celebrating her bday with rose petals on the b ... " More

By a verified traveller on Sat 24 Jun 2023

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Hotel Description

Beach hotel near Cruise Ship Terminal

Hotel Zone stay

At this Hotel Zone hotel, you'll be within a 5-minute walk of Playa de Oro and Hotel Zone Beach. Cruise Ship Terminal and Puerto Mágico are also within half a mile (1 km).

All-inclusive

This smoke-free hotel features 3 restaurants, a bar/lounge, and an outdoor pool. Take the free beach shuttle and relax with sun loungers and beach umbrellas. Unwind with a drink at the poolside bar and enjoy perks like a free beach shuttle.

Standard Triple Room - with a double bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
CA $246* Per night/room 22 Mar. - 23 Mar.

Superior King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Superior Room Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Standard King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive ratings based on 37 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

Everyone (12) Couples (9) Family (15)
5 out of 5

Posted by on 3 Mar. 2023

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Comment from Hotel Management

17 Apr. 2023 by Mariana Sandoval, Guest Service

Dear Jordan, We would love to know your opinion during your stay with us, it is really important for us, because in that way we can improve our services and processes. Kindly,

2 out of 5
People try to sell you time share,from other hotels from inside the hotel . Taxi from hotel is one cost and later the driver ask for double , to many things the hotel is involve and later they said they are not part of the hotel.very disappointed.

Posted by on 2 Jul. 2023

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Comment from Hotel Management

7 Jul. 2023 by Mariana Sandoval, Guest Service

Dear Viviana,I must apologize for the inconvenience that you had and for not being able to be in that moment and provide you a solution.If you decide to visit us again, I assure you that we will provide you the best quality in our processes.Kindly,

5 out of 5
Service at check in was wonderful! Esmeralda is the best. She made arrangements and surprised my sister celebrating her bday with rose petals on the beds in our room and a bouquet of flowers was sent. Amazing! Bartenders Misael and Eric were the best. Food was good. The place needs a little love. I understand they’re going to remodel in the fall. The bar needs stools around it. We like to sit at the bar..will definitely be back!

Posted by , from Reno on 24 Jun. 2023

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Comment from Hotel Management

25 Jun. 2023 by Mariana Sandoval, Guest Service

Dear Adriana,We really appreciate your opinion and I'm glad to know that you enjoyed your stay. We will keep working to provide you the best service. We look forward to your next visit, thank you for your preference.Kindly,

5 out of 5

Posted by on 10 May 2023

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Comment from Hotel Management

31 May 2023 by Mariana Sandoval, Guest Service

Estimada Cesilia, Agradeceriamos que pudiera compartinos su experiencia durante su estancia, sus comentarios son de suma importancia porque nos permiten mejorar.Cualquier duda o comentario quedo a sus apreciables ordenes,Saludos!

5 out of 5
This is an outstanding Budget option - close to beach, outstanding service and good location. Francisco welcomed us to breakfast and lunch and made meals enjoyable. Cesar delivered drinks to our balcony. The food is very Mexican and strangely served at a cool or luke-warm temperature. The food is the least favorite part of the stay.

Posted by on 28 Dec. 2022

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Comment from Hotel Management

30 Dec. 2022 by Janeth Saldaña

Dear Richard:Thank you for sharing your comments about your stay, as they encourage us to improve every day and be able to offer better service and better products, we hope to have you with us again.Happy New Year 2023, peace and love to you and your family, from the staff of Hacienda Buenaventura hotel & Mexican Charm

5 out of 5
The service was excellent.

Posted by , from LAKEPORT on 12 Dec. 2022

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Comment from Hotel Management

13 Dec. 2022 by Alejandro Alfonso Guest Service Department

Dear James: Thank you for staying with us, and for your nice review. We are really glad that your had a good experience. We hope to see you back soon.

5 out of 5
N/a

Posted by on 1 Dec. 2022

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Comment from Hotel Management

2 Dec. 2022 by Alejandro Alfonso Guest Service Department

Estimado Abel: Gracias por su evaluación. Esperamos verlo pronto de regreso

5 out of 5
My family and I spent the first week of August at Hacienda Buenaventura Hotel and we did not wanted to leave. The hotel charm is unique. The service is amazing, everyone works very hard to make their guests' stay unforgettable. Food was fresh and delicious. Drinks were superb. The gardens are so beautiful. Would definitely come back ♥♥♥

Posted by on 16 Aug. 2022

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Comment from Hotel Management

17 Aug. 2022 by Janeth Saldaña

Dear Rommel: On behalf of all the collaborators dedicated to serving with passion and commitment at Hacienda Buenaventura Hotel and Mexican Charm, we thank you for choosing us for your holiday stay. It is our pleasure to be able to serve you, to have been your host and to meet your expectations of quality and service, also we are so happy for gave you an extraordinary travel experience. Thank you for your 5-star evaluation that encourages us to continue working on continuous improvement to continue providing the best service that you and your family deserve. We hope to see you again soon, thanks for your preference. Sincerely:

4 out of 5
I didn’t like that I came to my room and found one of the bathroom towels dirty…. I like the location

Posted by on 8 Apr. 2022

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Comment from Hotel Management

11 Apr. 2022 by Customer Service- Buenaventura Hotels

Dear Georgina We really regret this unfortunate incident that occurred during your stay, we will promptly follow up on this situation and investigate with the corresponding departments to prevent a situation like this from recurring in the future and to reach a solution to its approach. With that said, we look forward to the opportunity to welcome you back in a renewed opportunity to redeem your trust in our resource and service. Kind regards

5 out of 5

Posted by on 21 Mar. 2022

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About the Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

Location Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL 48310

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • One or more venues limit dining availability
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • All available beverages included
  • Transportation to offsite activities included

Property Features

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. This Colonial hotel also offers an outdoor pool, a garden, and a terrace. This Puerto Vallarta hotel is smoke free.

  • 155 guestrooms or units
  • 3 levels
  • 3 buildings
  • 3 dining venues
  • Built in 1950
  • Deli
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Free beach shuttle

Room Amenities

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive offers 155 accommodations with safes and complimentary toiletries. 32-inch LED televisions come with digital channels. Bathrooms include showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

  • LED television
  • Digital channels
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

La Troje - This buffet restaurant overlooks the pool and garden. Guests can enjoy drinks at the bar.

Los Portales Restaurant - Overlooking the pool, this buffet restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.

Sabores de Mexico - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.

Cascada Bar - This bar overlooks the pool. Open daily.

Spa Services

  • Number of treatment rooms 1
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.

  • No elevators
  • Children stay free
  • Service animals not allowed
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free 6
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged
  • Spa fee: MXN 3000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
  • Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
  • Hacienda Buenaventura Spa Beach Club Puerto Vallarta
  • Hacienda Buenaventura Hotel Mexican Charm All Inclusive
  • Hacienda Buenaventura Hotel Mexican Charm All Inclusive
  • Hacienda Buenaventura Mexican Charm All Inclusive
  • Hacienda Buenaventura Hotel Spa Beach Club
  • Hacienda Hotel Spa
  • Hacienda Buenaventura Hotel Mexican Charm
  • Hacienda Buenaventura Spa Club

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • EarthCheck
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.