"Service at check in was wonderful! Esmeralda is the best. She made arrangements and surprised my sister celebrating her bday with rose petals on the b ... " More
Hotel Zone stay
At this Hotel Zone hotel, you'll be within a 5-minute walk of Playa de Oro and Hotel Zone Beach. Cruise Ship Terminal and Puerto Mágico are also within half a mile (1 km).
All-inclusive
This smoke-free hotel features 3 restaurants, a bar/lounge, and an outdoor pool. Take the free beach shuttle and relax with sun loungers and beach umbrellas. Unwind with a drink at the poolside bar and enjoy perks like a free beach shuttle.
17 Apr. 2023 by Mariana Sandoval, Guest Service
Dear Jordan, We would love to know your opinion during your stay with us, it is really important for us, because in that way we can improve our services and processes. Kindly,
7 Jul. 2023 by Mariana Sandoval, Guest Service
Dear Viviana,I must apologize for the inconvenience that you had and for not being able to be in that moment and provide you a solution.If you decide to visit us again, I assure you that we will provide you the best quality in our processes.Kindly,
25 Jun. 2023 by Mariana Sandoval, Guest Service
Dear Adriana,We really appreciate your opinion and I'm glad to know that you enjoyed your stay. We will keep working to provide you the best service. We look forward to your next visit, thank you for your preference.Kindly,
31 May 2023 by Mariana Sandoval, Guest Service
Estimada Cesilia, Agradeceriamos que pudiera compartinos su experiencia durante su estancia, sus comentarios son de suma importancia porque nos permiten mejorar.Cualquier duda o comentario quedo a sus apreciables ordenes,Saludos!
30 Dec. 2022 by Janeth Saldaña
Dear Richard:Thank you for sharing your comments about your stay, as they encourage us to improve every day and be able to offer better service and better products, we hope to have you with us again.Happy New Year 2023, peace and love to you and your family, from the staff of Hacienda Buenaventura hotel & Mexican Charm
13 Dec. 2022 by Alejandro Alfonso Guest Service Department
Dear James: Thank you for staying with us, and for your nice review. We are really glad that your had a good experience. We hope to see you back soon.
2 Dec. 2022 by Alejandro Alfonso Guest Service Department
Estimado Abel: Gracias por su evaluación. Esperamos verlo pronto de regreso
17 Aug. 2022 by Janeth Saldaña
Dear Rommel: On behalf of all the collaborators dedicated to serving with passion and commitment at Hacienda Buenaventura Hotel and Mexican Charm, we thank you for choosing us for your holiday stay. It is our pleasure to be able to serve you, to have been your host and to meet your expectations of quality and service, also we are so happy for gave you an extraordinary travel experience. Thank you for your 5-star evaluation that encourages us to continue working on continuous improvement to continue providing the best service that you and your family deserve. We hope to see you again soon, thanks for your preference. Sincerely:
11 Apr. 2022 by Customer Service- Buenaventura Hotels
Dear Georgina We really regret this unfortunate incident that occurred during your stay, we will promptly follow up on this situation and investigate with the corresponding departments to prevent a situation like this from recurring in the future and to reach a solution to its approach. With that said, we look forward to the opportunity to welcome you back in a renewed opportunity to redeem your trust in our resource and service. Kind regards
Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. This Colonial hotel also offers an outdoor pool, a garden, and a terrace. This Puerto Vallarta hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive offers 155 accommodations with safes and complimentary toiletries. 32-inch LED televisions come with digital channels. Bathrooms include showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.
La Troje - This buffet restaurant overlooks the pool and garden. Guests can enjoy drinks at the bar.
Los Portales Restaurant - Overlooking the pool, this buffet restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Sabores de Mexico - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
Cascada Bar - This bar overlooks the pool. Open daily.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.