10/10 Excellent
Olja
Apr 9, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
I do not even know where to start. But here it is.
Check in as well as checkout was quick and efficient, rooms are clean and well maintained, but that is not what the best thing is. The best thing is staff.
Here is the story.
Ive rece tly stayed at the hotel for couple of days. During my stay I got a nasty cold, and was really feeling bad. After the checkout i went out and had to clean the car as it was snowing. Half way to Starbucks, i realized that I had forgoten my shirts and jackets in the rooms closet. I called the front desk, and Mark answered the phin, said no worries, by the time you get here I will get your stuff down. Of course that happened. No fuss, just efficient service. But this is not it, the best part is coming.
I was on my way to Digby and had to take a ferry. I arrived there and cars were already boardin. All.of a sudden, my phone rings, and it was Mark. I had left my luggage on the parking lot as I was clea ing the snow off the car. I obviously do not have time to exit the yard go back and get my luggage. I was screwed.
But Mark was quick on bis feet, he offered for a other staff member to drive the luggage to me. And they did it in a nick of time.
They really went over and above the call of duty to help this dummy in a tough situation, and saved the day.
Mark, and the gentleman that got me the suitcase, THANK YOU. You have no idea how appreciative I am. Tbis kind of service is not normal, i am not sure of a yone who would do this for their custome
Olja
Stayed 2 nights in Apr 2025