"Good size room and mini kitchen. Table and chairs could have been cleaned better. Bed was hard and pillows seemed flat. However, front desk staff were ... " More

By a verified traveller on Wed 07 Mar 2018

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Hotel Description

San Jose hotel in South San Jose area

In San Jose

Your stay at this South San Jose hotel places you within 12 miles (20 km) of Children's Discovery Museum and San Jose Convention Center. Kelley Park and The Tech Interactive are also within 12 miles (20 km).

Free perks

A fitness center, free self parking, and laundry facilities are featured at this hotel. Guests will appreciate free perks like on-the-go breakfast and WiFi in public areas. Staff at the 24-hour front desk can provide around-the-clock assistance.

Free WiFi, kitchens

The 98 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, sofa beds, and DVD players are also available. Housekeeping is available on request.

Deluxe Studio, 1 Large Double Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
C$130 per night

Deluxe Studio, 1 Extra large Double Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Studio, Multiple Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Extended Stay America San Jose - Edenvale - South ratings based on 24 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America San Jose - Edenvale - South

Everyone (14) Family (4)
1 out of 5

Posted by on 2 Jun. 2019

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Comment from Hotel Management

13 Jun. 2019 by Peanut

Thank you for the great review

5 out of 5

Posted by on 22 May 2019

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Comment from Hotel Management

22 May 2019 by Peanut

Thank you so much for the Great review! We really do appreciate your Feed back!

2 out of 5
The kitchen stove/oven dirty. Microwave was dirty. Windows wouldnt stay open,had to use a plastic bottle to keep it open. Otherwise our stay wad comfortable. Staff wad very friendly.

Posted by on 14 Apr. 2019

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Comment from Hotel Management

15 Apr. 2019 by Hotel Management

Thank you for choosing to stay with us. We're glad to know you were pleased with the service provided by our associates and that overall you had a pleasant time with us. However, we apologize for the cleanliness issues you encountered in your room. We have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management

2 out of 5
This was one of the worst stays I have had in a hotel...$150 a night and no housekeeping? Then the shower drain and the sink drain were clogged, they didn't have enough dishes and pans for the kitchenette, and the breakfast....are you kidding me? Grab and go is fine, but mini muffins and mini granola bars? I will NEVER stay at an extended stay ever again. I would give negative stars if I could

Posted by on 9 Apr. 2019

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Comment from Hotel Management

9 Apr. 2019 by Peanut

We are very sorry that we did not meet your expectations. We also hope that we can change your mind in staying with us again.

1 out of 5

Posted by on 24 Jan. 2019

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Comment from Hotel Management

24 Jan. 2019 by Hotel Management

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management

4 out of 5
Was ok, not the best coffee, breakfast options limited for price of hotel

Posted by on 15 Jan. 2019

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Comment from Hotel Management

16 Jan. 2019 by Hotel Management

Thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry our breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to it. We're pleased you chose our hotel for your visit to our area and hope you will stay with us again soon. Sincerely, Hotel Management

3 out of 5
I was charged twice for my stay and still had no answer as to why. Was just given a receipt and that was about it.

Posted by on 1 Oct. 2018

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1 out of 5
DO NOT STAY HERE. The room was very dirty. Blankets and pillows were dirty. The floor was so dirty even food from pst guest on floor. Front desk people had terrible service. Would always “run out” of pillows, towels, blankets and sheets and could not provide them during our stay. Not worth the price we paid, not worth paying at all. The hotel in general has a bad odor and is unclean. There is no continental breakfast, only coffee and so stale muffins.

Posted by , from nevada on 21 May 2018

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Comment from Hotel Management

22 May 2018 by Hotel Management

Jenny, we apologize for the cleanliness issues you encountered in your room and regret the inconvenience this caused. We have followed up with our housekeeping staff to investigate where we missed a step and will take corrective action to ensure such problems are not repeated. Thank you for taking the time to share your comments, and we hope to have another chance to host your lodging needs the way you should have during this stay. Sincerely, Hotel Management

1 out of 5

Very Disappointing Experience

Pros: We picked this hotel for its location and the rate was okay. Staff was friendly.
Cons: Clean it. Fix the many broken things in the room.
Rate was good, but.... Dirty, smelled bad, lights and other appliances did not work. The weekends were noisy and the walls are thin. We will not stay here again.

Posted by on 21 Mar. 2018

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Comment from Hotel Management

23 Mar. 2018 by Hotel Management

Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. On a positive note, we are happy you liked some aspects of our hotel. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management

3 out of 5
Good size room and mini kitchen. Table and chairs could have been cleaned better. Bed was hard and pillows seemed flat. However, front desk staff were very nice and overall the room and hotel were nice. I would stay here again.

Posted by on 7 Mar. 2018

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Comment from Hotel Management

7 Mar. 2018 by Hotel Management

Thank you for your review. We are glad to read you liked our courteous service and your spacious room along with the kitchenette. That being said, we are sorry for not meeting some of your expectations and regret the inconvenience it caused. We value your feedback as it will help us improve moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management

About the Extended Stay America San Jose - Edenvale - South

Location 6189 San Ignacio Ave, San Jose, CA 95119

Property Features

Free breakfast is served daily. Public spaces have free WiFi. The business-friendly Extended Stay America San Jose - Edenvale - South also features a fitness center, coffee/tea in a common area, and laundry facilities. Free self parking is available. This San Jose hotel is smoke free.

  • 98 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) (23.5 km / 14.6 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America San Jose - Edenvale - South offers 98 air-conditioned accommodations with DVD players and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • In-room kitchen
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Coffee maker
  • Kitchenware
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted. For more details, please contact the property using the information on the reservation confirmation received after booking.

An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.