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Fairmont El San Juan Hotel

5.0 star property
Beachfront resort near The Mall of San Juan

Choose dates to view prices

Photo gallery for Fairmont El San Juan Hotel

View from room
Creator video - submitted by Travel Lover Worldwide MFC
Hallway
4 outdoor pools, cabanas (surcharge), pool umbrellas
4 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
6063 Isla Verde Avenue, Carolina, 00979
  • Place, Isla Verde Beach
    ‪5 min walk‬
  • Place, Carolina Beach
    ‪9 min walk‬
  • Place, Balneario de Carolina
    ‪17 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪4 min drive‬

Room options

View all photos for Fairmont, Room, 2 Queen Beds, Patio

Fairmont, Room, 2 Queen Beds, Patio

Fairmont, Room, 2 Queen Beds, Patio

7.6 out of 10
Good
(31 reviews)
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Room, 1 King Bed

7.6 out of 10
Good
(34 reviews)
  • 57 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 1 King Bed

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 1 King Bed

8.4 out of 10
Very good
(109 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 2 Queen Beds

8.0 out of 10
Very good
(69 reviews)
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Ocean View (Parlor, 1 King bed)

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Suite, 1 Bedroom, Ocean View (Parlor, 1 King bed)

8.0 out of 10
Very good
(5 reviews)
  • 90 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Partial Ocean View (Parlor, 1 King bed & 2 Queen beds)

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Suite, 2 Bedrooms, Partial Ocean View (Parlor, 1 King bed & 2 Queen beds)

7.4 out of 10
Good
(6 reviews)
  • 128 sq m
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed, Patio

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 1 King Bed, Patio

7.4 out of 10
Good
(12 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed, Terrace, Poolside

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 1 King Bed, Terrace, Poolside

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Accessible, Bathtub

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Partial Ocean View

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Room, 2 Queen Beds, Partial Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • 41 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Partial Ocean View

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Room, 1 King Bed, Partial Ocean View

8.0 out of 10
Very good
(3 reviews)
  • 41 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Signature Room, 1 King Bed, Ocean View

  • 41 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 2 Queen Beds, Ocean View

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Signature Room, 2 Queen Beds, Ocean View

  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

  • 90 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Bungalow, 1 King Bed, Terrace

Bungalow, 1 King Bed, Terrace

Bungalow, 1 King Bed, Terrace

9.0 out of 10
Wonderful
(6 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed, Balcony, Ocean View

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 1 King Bed, Balcony, Ocean View

9.6 out of 10
Exceptional
(4 reviews)
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed, Terrace, Beachside

50-inch LED TV with cable channels, TV, pay movies

Villa, 1 King Bed, Terrace, Beachside

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Queen Beds, Terrace, Beachside

View from room

Villa, 2 Queen Beds, Terrace, Beachside

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Parlor, 1 King bed)

Suite, 1 Bedroom (Parlor, 1 King bed)

Suite, 1 Bedroom (Parlor, 1 King bed)

  • 90 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 1 King Bed, Balcony, Poolside

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 1 King Bed, Balcony, Poolside

8.0 out of 10
Very good
(3 reviews)
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Queen Beds, Terrace, Poolside

View from room

Villa, 2 Queen Beds, Terrace, Poolside

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Partial Ocean View

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Room, 2 Queen Beds, Accessible, Partial Ocean View

  • 41 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed, Accessible, Bathtub

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 1 King Bed, Accessible, Bathtub

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Accessible

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 2 Queen Beds, Accessible

  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed, Accessible, Bathtub, Patio

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 1 King Bed, Accessible, Bathtub, Patio

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Queen Beds, Terrace, Beachside

Villa, 2 Queen Beds, Terrace, Beachside

Villa, 2 Queen Beds, Terrace, Beachside

  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed, Accessible

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed, Accessible, Bathtub (Balcony, Poolside)

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 1 King Bed, Accessible, Bathtub (Balcony, Poolside)

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Queen Beds, Accessible, Bathtub (Balcony, Poolside)

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 2 Queen Beds, Accessible, Bathtub (Balcony, Poolside)

  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 2 Queen Beds, Balcony, Poolside

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 2 Queen Beds, Balcony, Poolside

9.6 out of 10
Exceptional
(5 reviews)
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 1 King Bed, Accessible, Terrace (Poolside)

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 1 King Bed, Accessible, Terrace (Poolside)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed, Accessible, Bathtub (Terrace, Poolside)

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 1 King Bed, Accessible, Bathtub (Terrace, Poolside)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Queen Beds, Accessible, Terrace (Poolside)

View from room

Villa, 2 Queen Beds, Accessible, Terrace (Poolside)

  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 1 King Bed, Accessible, Ocean View

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Signature Room, 1 King Bed, Accessible, Ocean View

  • 41 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Ocean View (1 King bed)

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Presidential Suite, 1 Bedroom, Ocean View (1 King bed)

  • 191 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Suite, 1 Bedroom

  • Sleeps 6
  • 1 Queen Bed

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About the area

Carolina

On the beach.Your stay at this Isla Verde resort places you within 6 miles (10 km) of The Mall of San Juan and Museo de Arte de Puerto Rico. Plaza las Americas and Puerto Rico Convention Center are also within 6 miles (10 km).
View more Resorts in San JuanOpens in a new window

What's nearby

  • Isla Verde Beach - 5 min walk - 0.5 km
  • Pine Grove Beach - 7 min walk - 0.6 km
  • Carolina Beach - 9 min walk - 0.8 km
  • Balneario de Carolina - 17 min walk - 1.5 km
  • Castillo San Felipe del Morro - 14 min drive - 13.7 km

Getting around

  • Domenech Station - 8 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 17 min drive

Restaurants

  • ‪Chili's Grill & Bar - ‬2 min walk
  • ‪Mi Casita Restaurant - ‬5 min walk
  • ‪Karaya - ‬4 min walk
  • ‪Lupi's Mexican Grill & Sports Cantina - ‬2 min walk
  • ‪Lobby Bar @ El San Juan - ‬1 min walk

About this property

Fairmont El San Juan Hotel

Beachfront resort near The Mall of San Juan
Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with umbrellas and beach club on site (surcharge). At Fairmont El San Juan Hotel you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. Public spaces have free WiFi. This beach resort also offers outdoor tennis courts and a fitness center. Parking is available for a fee.

This Carolina resort is smoke free.

  • 388 guestrooms or units
  • 9 levels
  • 4 buildings
  • 6 dining venues
  • 7 bars or lounges
  • 40000 sq ft of conference space
  • 3716 sq m of conference space
  • Built in 1958
  • Casino
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Fairmont El San Juan Hotel offers 388 air-conditioned accommodations with espresso makers and safes. Beds feature pillowtop mattresses. 50-inch LED televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

The onsite spa has 8 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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includes taxes & fees
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Property amenities

Family friendly

  • 4 outdoor pools
  • Mini-fridge
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (USD 27.85 per day; includes in/out privileges)
  • Secured valet parking on site (USD 33.45 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 41.74 for adults and USD 20.33 for children
  • 6 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 14 gaming tables
  • 2 outdoor tennis courts
  • 298 slot machines
  • 4 outdoor pools
  • Beach club
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Casino (15,000 square feet of space)
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Gym
  • Nightclub
  • Shopping
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Elevator (42 inch wide door)
  • Grab bar in bathtub (24 inches high)
  • Grab bar in shower (36 inches high)
  • Low-height electrical outlets in bathroom
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 50-inch LED TV with premium cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 21 percent of room rate
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 41.74 for adults and USD 20.33 for children
  • Secured self parking fee: USD 27.85 per day (in/out privileges)
  • Secured valet parking fee: USD 33.45 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that at this property shirts and shoes are required at all times in the lobby; after 7 PM, tank tops, hats, and headgear are not permitted.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

El Resort & Hilton Hotel
El San Juan Casino Hilton
El San Juan Resort & Casino Hilton Hotel
El San Juan Hotel Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Puerto Rico
El San Juan Resort And Casino
El Resort & Casino Hilton Hotel
El San Juan Hilton
El San Juan Hotel Curio Collection Hilton Carolina
El Hotel Curio Collection Hilton
El San Juan Curio Collection Hilton Carolina
Juan Curio Collection Hilton
Fairmont El San Juan Carolina
Fairmont El San Juan Hotel Resort
Fairmont El San Juan Hotel Carolina
Fairmont El San Juan Hotel Resort Carolina
El San Juan Hotel Curio Collection by Hilton
Fairmont El San Juan Hotel (Opening January 2020)

Fairmont El San Juan Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1259 out of 2073 reviews
Rating 8 - Good. 340 out of 2073 reviews
Rating 6 - Okay. 235 out of 2073 reviews
Rating 4 - Poor. 122 out of 2073 reviews
Rating 2 - Terrible. 117 out of 2073 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Had a great stay!
Stayed 4 nights in Nov 2025

10/10 Excellent

Candice

Liked: Cleanliness, amenities, property conditions & facilities
The amenities was awesome. The resort was beautiful. It have a night club , food restaurant & casino inside this resort.
Stayed 3 nights in Nov 2025

10/10 Excellent

Louis, San antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful place to stay in Puerto Rico . Enjoy
Stayed 2 nights in Oct 2025

10/10 Excellent

Zana

Stayed 3 nights in Sep 2025

10/10 Excellent

Kim Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, Pool area was Great!
Stayed 4 nights in Oct 2025

10/10 Excellent

Ashley

Stayed 1 night in Jul 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in San Juan!
Stayed 4 nights in Oct 2025

10/10 Excellent

Erica Dasilva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very
Stayed 3 nights in Oct 2025

10/10 Excellent

Lashonda

Stayed 3 nights in Oct 2025

10/10 Excellent

Janixza, Belleville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great. Bartenders st the swim up bar were amazing
Stayed 3 nights in Oct 2025

10/10 Excellent

Charlotte

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Oct 2025

10/10 Excellent

Carlos

Stayed 4 nights in Sep 2025

2/10 Terrible

Aida

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
On the first day I requested to change room that’s. Long story On Saturday there was a private party so the guess were not aloud. I was look forward to sit there and listen to live music. Very unhappy. Also two out of three lamps in the room were not working. Out of 5 days I onlyI wanted the room clean 1 day we left at 10 am returned at 4pm the room was not cleaned so we only had clean sheets 2 day.
Stayed 5 nights in Oct 2025

2/10 Terrible

FAIZ

Travelled with partner
Liked: Cleanliness, amenities
What I didn’t like is I booked for a king size room for me and my wife for our anniversary when I get there to check in, they said all the rooms are booked except the only room that was available was a double queen size room. Super inconvenient, I asked for a partial refund or some sort of room change. They offered $300 I ended up getting only $186…I don’t think I’ll be staying here when I come back to PR. What a shame.
Stayed 3 nights in Oct 2025

2/10 Terrible

Ellis

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Check-in took forever due to limited staff, though Ricardo and Ruth were friendly. Unfortunately, both rooms we were given initially had strong odors and visible mold. After hours of waiting in the lobby, we finally got a room that was just okay. We were offered a $200 credit, which doesn’t go far at a resort like this. Things were fine until final checkout—despite being granted late check-out, we returned to find our room locked, belongings taken, and were told the message was “automated.” Turns out the lock battery was dead, and we waited 30 minutes for maintenance. Communication was poor, and the hotel added a surprise $100 credit just before check-out—different from what we were originally told. For a “5-star” resort, it lacked cleanliness, proper maintenance, and staff coordination. Would not recommend El San Juan Fairmont.
Stayed 4 nights in Oct 2025

10/10 Excellent

Tyeisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

8/10 Good

Evelyn, Saint Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

8/10 Good

Lia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful
Stayed 5 nights in Sep 2025

10/10 Excellent

Wesley N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff- Rooms are very clean and comfortable.
Stayed 3 nights in Oct 2025

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay at. Highly recommend it.
Stayed 4 nights in Oct 2025

10/10 Excellent

Juan Martinez, Youngstown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Convenient location near the airport. Right on the beach with beautiful pools. Awesome bar with live music on weekends. Convenient parking if renting a car.
Stayed 6 nights in Sep 2025

10/10 Excellent

Hugo Sanchez

Stayed 3 nights in Oct 2025

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the duration of our stay we received excellent service! I would definitely stay here again! You will be pampered your entire stay.
Stayed 4 nights in Oct 2025

6/10 Okay

Sonny

Stayed 3 nights in Aug 2025