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4.3 out of 5

"Property is in a great location and very clean. We requested a refrigerator and were told we may have to pay a rental charge which we were ok with, wh ... " More

By a verified traveller on Sat 08 Feb 2020

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Hotel Description

3.5-star hotel near Chahue Beach

Close to the beach

Within a 10-minute walk of the hotel, you'll find Santa Cruz Bay and Playa Santa Cruz. Chahue Beach and Mercado Tres de Mayo are also within 2 miles (3 km).

Dining, fitness center

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Enjoy the gym and perks like free self parking and free WiFi. A 24-hour business center, a terrace, and a snack bar/deli are also on offer.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $120* Per night/room 24 Apr. - 25 Apr.

Standard Room, 1 King Bed, Marina View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Marina View (with Minifridge)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Huatulco, an IHG Hotel ratings based on 4 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Huatulco, an IHG Hotel

Everyone (2) Family (2)
5 out of 5
Locación y vista

Posted by on 12 Oct. 2022

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Comment from Hotel Management

5 Nov. 2022 by Holiday inn Huatulco

Hola Laura, gracias por visita y por compartir parte de tu experiencia

4 out of 5

Posted by on 6 Jan. 2021

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Comment from Hotel Management

15 Feb. 2021 by Holiday Inn Huatulco

Thank you so much for your review of our hotel.

3 out of 5
Property is in a great location and very clean. We requested a refrigerator and were told we may have to pay a rental charge which we were ok with, when we got there the desk had no clue what we were talking about. So we had no fridge for the 8 days we were there. They played music thru the intercom speakers on the second floor at 7 in the morn and woke numerous people up every morning. We complained most morning as well as others and they still did it each morning. Will NOT stay here again.

Posted by on 8 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Holiday Inn Huatulco

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,

5 out of 5
The staff were very friendly and accommodating. The hotel is centrally located. The bed and pillows were extremely comfortable!!!!

Posted by on 23 Nov. 2018

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Comment from Hotel Management

24 Nov. 2018 by Holiday Inn Huatulco

Dear Jasmin Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Renovations + Closures

The following facilities are closed on Christmas Eve and New Year's Eve:

  • Swimming pool

Property Features

Holiday Inn Huatulco, an IHG Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. A terrace, tour/ticket assistance, and a vending machine are also featured at Holiday Inn Huatulco, an IHG Hotel. Free self parking is available. This 3.5-star Santa María Huatulco hotel is smoke free.

  • 83 guestrooms or units
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Gift shop
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Holiday Inn Huatulco, an IHG Hotel offers 83 accommodations with safes and complimentary bottled water. 42-inch flat-screen televisions come with satellite channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:30 AM.

Jaguar - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Darsena - Onsite bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: MXN 370 per pet, per night, plus a one-time cleaning fee of MXN 1000 and a deposit of MXN 1500 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 235–300 for adults, and MXN 110–200 for children
  • Pet deposit: MXN 1500 per stay
  • Pet fee: MXN 370 per pet, per night plus MXN 1000 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Huatulco Hotel Santa María Huatulco
  • Holiday Inn Huatulco
  • Holiday Inn Huatulco Santa María Huatulco
  • Inn Huatulco ta ía Huatulco

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.