6/10 Okay
Jessica
Travelled with family
18 Mar 2024
Liked: Room comfort
Disliked: Cleanliness, staff & service
Rude Evening Team
This was our second stay at this location. Our first was without hot water. We stayed only one night and found a second hotel. This stay, we chose it so that the kids would have the heated pool to relax in, but it was ice cold. I went to explain to the front desk the issue. She called someone to the pool who had no access to the closet. I asked if there was anyone on call or above the two team members there who could assist and was told there was no one but she could give a manager's email, which I took. I asked if there would be any change in the pool and she said no, but would check me out of my hotel and I could go find somewhere else or go home. It was 8pm and I had 2 kids and a 2.5 hour drive home, so none of that was possible. We went to our room and made the best of it. The woman at the desk in the morning was a delight, she apologized for the rudeness of the woman the night prior and walked me through what they were doing for the pool, which ended up needing a part. Had that been explained and something done the night prior, I would not have been as upset. Being told to go home was what angered me. At least show you are doing something to help your guests.
Jessica
Stayed 1 night in Mar 2024