"The hotel was under construction - I was not aware construction was going on prior to my check in. There was pet hair all over the bedding and floor. ... " More
Uptown stay
At this Uptown hotel, you'll be within a 5-minute walk of San Sebastian River and Limelight Theatre. Ponce de Leon's Fountain of Youth Archaeological Park and Florida Heritage Museum are also within half a mile (1 km).
Business services
This hotel features an outdoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. A bar/lounge, a 24-hour front desk, and a terrace are also provided.
14 Mar. 2024 by Hotel Manager
Dear Beverly,We sincerely apologize for the inconvenience and discomfort you experienced during your stay. We understand the importance of a clean and allergen-free environment, and we regret that we fell short of meeting your expectations. Your feedback regarding the construction and cleanliness issues will be addressed with our team to ensure improvements are made. Please accept our sincerest apologies, and we hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager
13 Feb. 2024 by Hotel Manager
Dear WILLIAM,Thank you for your feedback. We apologize for any inconvenience caused by the breakfast area undergoing construction during your stay. We understand the importance of having this information beforehand. We'll work on ensuring that such renovations are communicated clearly to guests during the booking process. Your input is valuable, and we hope to have the opportunity to provide you with a more enjoyable experience in the future. If there's anything else we can do to improve, please let us know.Sincerely, Hotel Manager
28 Nov. 2023 by Hotel Manager
Dear Zeynep,Thank you so much for taking the time to provide us with a perfect rating! We are thrilled to hear that you had a great experience during your recent stay with us. We are constantly working to provide our guests with the best possible service and amenities, and your feedback is incredibly valuable in helping us achieve that goal. We hope to have the opportunity to welcome you back soon and provide you with another fantastic stay.Sincerely, Hotel Manager
15 Aug. 2023 by Arthur
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Arthur
15 Apr. 2023 by Hotel Manager
Dear Lindsey,We appreciate you choosing our property for your stay, but we are sorry to see that you have rated us with one star. We apologize for any difficulties you encountered during your time with us and would like to know more about what specifically made you unhappy so we can take appropriate measures to address the issue. At our property, guest satisfaction is our top priority, and we are committed to providing excellent service and amenities to ensure a comfortable and enjoyable stay. We regret that we fell short of meeting your expectations, and we would like to make things right. We sincerely hope that you will consider staying with us again in the future. We would love the opportunity to change your impression of our property and show you the high level of service and hospitality that we are capable of providing. Sincerely,Hotel Manager
13 Sep. 2022 by Hotel Manager
Dear Michael,Thanks for your kind words. We try to provide the best experience in town, and that seems to be a goal. We take pride in doing what's right to ensure the best possible guest experience and hope you will be able to stay with us frequently in the future. Sincerely, Hotel Manager
11 Aug. 2022 by Hotel Manager
Dear Andrew, Thank you for your stay. I am very sorry to hear that we did not meet your expectations in a several areas. My apologies for all the inconveniences. We take our guest comments very seriously. Our team have taken note of the issues and are working to improve the problems areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely, Hotel Manager
28 Jun. 2022 by Hotel Manager
Dear Mary Anne, Your review is very much encouraging and motivating for all the hotel staff. We are continuously making efforts in upgrading our hospitality and guest comfort.Hope to see you again soon for another fine stay. Sincerely, Hotel Manager
5 Oct. 2022 by Hotel Manager
Dear Marylou,Thank you for taking the time to share your positive experience. We are glad that you enjoyed your stay with us, and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again soon.Sincerely,Hotel Manager
26 Jan. 2022 by LAKisha AGM
Thank you for staying with us and sharing your experiences. Feedback such as yours helps us to improve our services and product. I apologize about the restaurant wait times; I will review this with the team in an effort to improve the service times. I am pleased that you enjoyed your stay and I hope to see you again when you are in the St. Augustine area.
The property will be renovating from July 16 2023 to April 30 2024 (completion date subject to change). The following areas are affected:
During renovations, the hotel will make every effort to minimize noise and disturbance.
Holiday Inn St. Augustine - Historic, an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 1660 square feet (154 square meters) and includes conference space. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly Holiday Inn St. Augustine - Historic, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star St. Augustine hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Self parking (surcharge) , Parking (limited spaces)
Holiday Inn St. Augustine - Historic, an IHG Hotel offers 120 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature down comforters. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
For a fee, guests can enjoy cooked-to-order breakfast daily.
Barnacle Bills - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.