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"Clean hotel with friendly staff, would stay there again. " More

By a verified traveller on Thu 16 Feb 2017

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Hotel Description

Family-friendly 3-star hotel near Crossroads Center

In St Cloud

You'll be within 2 miles (3 km) of Crossroads Center and 6 miles (10 km) of Munsinger Clemens Gardens with a stay here. Saint John's University and Saint John's Abbey are also within 20 miles (32 km).

Onsite dining, 5 indoor pools

This hotel features 2 restaurants, 5 indoor pools, and a 24-hour fitness center. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Enjoy the spa tub and perks like free self parking and a free airport shuttle.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 257 guestrooms also offer free WiFi and LED TVs with cable channels. Room service, pillow menus, and free newspapers are also available.

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$125* Per night/room 28 Oct. - 29 Oct.

Room, 2 Double Beds, Non Smoking, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, Multiple Beds, Non Smoking (UPPER LEVEL ATRIUM)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking, Poolside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Holiday Inn Hotel & Suites - St. Cloud ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Hotel & Suites - St. Cloud

Everyone (6) Family (2)
4 out of 5

Posted by on 14 Aug. 2019

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Comment from Hotel Management

21 Aug. 2019 by Mgmt

Thank you for your review! We appreciate all feedback!

4 out of 5

Posted by on 25 Jun. 2019

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Comment from Hotel Management

3 Aug. 2019 by Gina

Thank you so much for taking the time to provide a survey. We hope you come back and visit us in the near future.

4 out of 5
Overall good. Clean. Biggest negative is the noise. Poor soundproofing and doors really bang shut when people enter and exit rooms. Hotel is also showing some age.

Posted by on 7 Mar. 2019

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Comment from Hotel Management

2 Apr. 2019 by General Manager

We appreciate you taking the time to leave us feedback! Our team is pleased to hear that you felt your stay was overall good and that you took notice of the cleanliness we always strive to provide and upkeep. We are sorry about the issue you faced with the noise and will look to minimize this in the future. We are currently going through a full-scale renovation that will update the rooms and overall look of the property. We hope that we will have the opportunity to host you again should your travels bring you back to the city. Safe travels!

5 out of 5
Good location, close to everything in St. Cloud. Very clean and very friendly service

Posted by on 22 Feb. 2019

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Comment from Hotel Management

25 Feb. 2019 by General Manager

Thank you for choosing Holiday Inn Hotel & Suites St. Cloud! It means so much to us to know that you enjoyed a five-star experience. Your thoughtful remarks for our team are such an encouragement! As you noted, our location makes it so easy to see the area. We look forward to your next visit!

3 out of 5

Clean but not consistent in rules.

Pros: pools and rec areas were not too crowded. Room was clean.
Cons: Customer service. who doesn't accept cash???? I always deal in cash, and had to improvise when I was denied.
The facilities were clean and the pools were nice and not crowded, and the game rooms were fun for the kids, but there were a few things that will make me likely not return. First off was check in... Very very long lines and very slow staff. When I finally made it to the front, I tried to pay with cash. I was informed they don't take cash. However later I learned from a friend that was staying as well, that the person in front of them was allowed to pay with cash without any question. this was about a half hour before I arrived. I also needed to get change for a $50 to pay the pizza guy, they almost refused that too. They have "rules" for kids in the hot tubs. My kids are well behaved and just wanted to warm up so they sat in one of the smaller, not as hot tubs.. they were requested to leave by management, so we complied with no issues. A short time later, there was a group of younger children in the same hot tub, the same manager walked by and said nothing. If you want to eat food you have to be away from the pool with your food, far enough that you can't supervise your kids. I understand rules, but it's not fair to not be consistent in enforcing them. And to not allow food in the area we set up seems silly, we were well into the carpeted area, as far from the pool as we could be. Lots of hotels in the St. Cloud area, I'm certain they accept the cash I wanted to pay with and our stay will be more enjoyable.

Posted by , from MN on 31 Dec. 2017

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Comment from Hotel Management

5 Jan. 2018 by Night Manager

Thank you for your recent stay with us and your comments concerning your experience here. Your feedback is extremely valuable to us, as it identifies both strengths and challenges. Thank you for your honest feedback, as this helps us get better at what we do and it is very important to us. I hope you will allow us another opportunity to make things right for you.

1 out of 5

Unhappy Canadian Guest

Traveling from Calgary, Canada with my near 80 year old dad, we were booked into a room with an ant infestation. An alternate room was provided but an inconvenience. I had to ask the desk for hygiene items for my dad as not enough items provided and the hotel staff questioned me. Wifi kept bumping me offline and if there was a slight connection it was horrible. There was enough coffee and fixing's in the room for one cup/person. I never had to raise such unsatisfactory concerns to a hotel, nonetheless Holiday Express! I have to comment that once my concerns were voiced, the manger heard my concerns and took care of me.

Posted by on 9 Jul. 2017

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Comment from Hotel Management

14 Jul. 2017 by Sarah

Thank you for the feedback. We are working to resolve all issues at hand. I am happy to hear Beth took care of you when notified of the situations. Please let us know if there is anything else we can do for you.

3 out of 5
Clean hotel with friendly staff, would stay there again.

Posted by on 16 Feb. 2017

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5 out of 5

Nice hotel close to cit

Hotel was very quiet and close to the Crossroads Mall

Posted by , from B on 26 Oct. 2015

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5 out of 5

Excellent hotel! Everything is there.

Pros: Cleanliness, comfortable beds, a lot of activities for kids, restaurant and bar to relax.
Location: There are multiple restaurants nearby and a mall with every popular store in it!
This hotel had everything: pools, hot tubs, sauna, restaurant, etc. And the kids had volleyball court, game room, slides, etc. I really enjoyed this hotel. The beds were comfortable and clean room. I would highly recommend this hotel.

Posted by on 20 Jun. 2015

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5 out of 5

Clean, Friendly, well kept.

Pros: Close restaurants, Free Internet, Quiet
Cons: limited electrical outlets for 2012
Checking in was a breeze, the front desk staff was very helpful. We found the room in very good shape and clean, as were the commons areas. We did not order room service but looked at the menu, breakfast was a deal. The only real issue was the limited electrical outlets. My colleague and were in town on business and both needed to be on our laptops when we returned from a long day. We also needed to charge our phones. To do this we had to unplug a light and use the outlet in the bathroom. The desk lamp had a single plug in, I suggest upgrading to a light with more outlets.

Posted by , from Minneapolis, MN, USA on 23 May 2012

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About the Holiday Inn Hotel & Suites - St. Cloud

Location 75 37th Ave S, St Cloud, MN 56301

Property Features

Holiday Inn Hotel & Suites - St. Cloud offers its guests 5 indoor swimming pools, a spa tub, a sauna, and a 24-hour fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 21000 square feet (1890 square meters) and includes conference space. A children's pool, a complimentary children's club, and an arcade/game room are also featured at the family-friendly Holiday Inn Hotel & Suites - St. Cloud. A roundtrip airport shuttle (available on request) and an area shuttle are free. Free self parking is available. This 3-star St Cloud hotel is smoke free.

  • 1 building
  • 257 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 21000 sq ft of conference space
  • 1890 sq m of conference space
  • Bar or lounge
  • Kid's club (free)
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Game room or arcade
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 5
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Free area shuttle
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Minneapolis, MN (MSP-Minneapolis - St. Paul Intl.) (135.5 km / 84.2 mi)
  • Train station: St. Cloud Station (5.5 km / 3.4 mi)
  • Property shuttles: Free airport shuttle, area shuttle, and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Holiday Inn Hotel & Suites - St. Cloud offers 257 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. A pillow menu is available. LED televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This St Cloud hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Legends - This restaurant serves breakfast, lunch, and dinner.

Legends Bar and Grill - This bar serves lunch and dinner.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available on request from 6 AM to 10:30 PM. Fees may apply. Contact the property in advance to make arrangements.

Airport shuttle service is offered on request from 6 AM to 10:30 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 25.00 per pet, per night

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Number of children who can stay free - 4

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 12.00 per person (approximately)
  • Pet fee: USD 25.00 per pet, per night
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel St. Cloud
  • & Suites St Cloud St Cloud
  • Holiday Inn Hotel & Suites - St. Cloud Hotel
  • Holiday Inn Hotel & Suites - St. Cloud St Cloud
  • Holiday Inn Hotel & Suites - St. Cloud Hotel St Cloud

You should know

  • Holiday Inn Hotel & Suites - St. Cloud offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.