WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is available. A fitness center, a vending machine, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Express & Suites Sweetwater by IHG. Free self parking is available.
Would not recommend staying here. While some of the property has been updated, other parts haven't and were dirty and the rooms/building did not have a pleasant smell. Carpets in the hallways, especially the third floor were really bad.
Staff was very nice. However, this location seems to be in very poor condition. Everything made of metal was rusty. The air conditioner in the room barely worked poorly and the room smelled moldy. The hotel pool and gym were not available for use (we had to sign a waiver?! they didn't tell us about these facilities being out until we arrived). None of the ice machines worked except on one floor. That said, the staff were friendly and seemed to do their best to keep the facility clean to the best of their ability.
The staff was great but my chikdren were highly upset when we checked in and were told the pool would be closed the duration of our stay as well as the fitness center.
First woman who greeted us at 2:10 pm was abrupt. Said she could not let us âon the floorâ while housekeeping were still there.â Had to unlock lobby restrooms for our use. Upon our return to check in (after 3 pm), room 210 smelled badly of mustiness, and furniture was torn and very worn. Breakfast staff served wearing a bathrobe, and pool was closed âfor daily cleaningâ the entire 3 days we were there.
We were disappointed in our stay at this hotel. We have fairly regularly stayed at Holiday Inn Express Hotels and have had good experiences. The hotel was not that busy and we were given a room that was right by the elevator and the loud ice machine was right outside our door. The room was humid and the elevator was very shabby. It did not seem at all like a hotel that would charge $180 per night. The staff was helpful and friendly but this hotel needs some upgrading. Seemed like an old hotel that Holiday Inn purchased and put their sign out front.
The light as you come into the room didnât work, the curtain was shredded, and the pillow smelled like an old man. 2Am someone was outside in the hall filling up a cooler with ice.
The bed was comfortable.
I like the hotel and it's amenities. It's a shock to me that bathroom doors never locked and its a hotel policy acroos all rooms.
Definitely have to rethink if you are staying with others to avoid some awkward moments
It's right off the highway, so the traffic noise is louder than I'd prefer. It's run down looking, bed is pretty hard and the carpets could use a good cleaning. They're pretty gross. I can only hope the sheets and towels have been changed. If I come back through here, I'll find somewhere else to stay.
The ladies at front desk at check in were so friendly and very helpful.
They offered us complimentary cookies and recommended an excellent restaurant for supper,which didnt disappoint.
If Holiday Inn could bottle the skill ser of the staff here in Sweetwater Tennessee, it would benefit the whole organization.
Keep up the great workđđđ
THIS HOTEL HAS A WATER HEATER PROBLEM. IF YOU LOVE COLD SHOWERS, STAY HERE. IF NOT, AVOID IT. I QUESTIONED OTHERS STAYING THERE AT BREAKFAST, THEY HAD SAME PROBLEM. WATER DOESN'T GET HOT. GIRL AT FRONT DESK GAVE ME ATTITUDE AT CHECKOUT. SAID SHE LIVES AT HOTEL. HAS HOT WATER. MANAGER NOT IN YET. ADVISED I SHOULD NOT BE CHARGED FOR OVERNIGHT STAY. TOLD HER TO HAVE MANAGER CALL ME ABOUT THIS. SO FAR NO CALL. SHE PROBABLY NEVER MENTIONED OUR CONVERSATION TO HER. WE DONT TAKE COLD SHOWERS. HAD TO WAIT TILL I GOT HOME. SAD. THIS WAS 4/24/25 ROOM 324. FRONT DESK GIRL TOLD ME TO CALM DOWN. I WANTED TO SHOVE HER IN A COLD SHOWER.