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Mercure Sydney Rouse Hill

4.0 star property
4-star hotel in Rouse Hill

Choose dates to view prices

Photo gallery for Mercure Sydney Rouse Hill

Exterior
Fitness facility
Reception
Exterior
Business centre

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Room service
  • Breakfast available
  • Housekeeping

Explore the area

Map
Commercial Road & Windsor Road, Rouse Hill, NSW, 2155
  • Rouse Hill Village Centre
    ‪9 min walk‬
  • Norwest Business Park
    ‪6 min drive‬
  • Hillsong Church
    ‪9 min drive‬
  • Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪39 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

1 bedroom, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(24 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

1 bedroom, minibar, in-room safe, desk

Superior Room, 2 Double Beds

9.2 out of 10
Wonderful
(5 reviews)
  • 32 sq m
  • Sleeps 2
  • 2 Double Beds

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About the area

Sydney

Rouse Hill stay.Within a 15-minute walk of this Rouse Hill hotel, you'll find Rouse Hill Village Centre and Rouse Hill Regional Park. Rouse Hill House & Farm and Rouse Hill Estate are also within 2 miles (3 km).

What's nearby

  • Rouse Hill Village Centre - 9 min walk - 0.8 km
  • Rouse Hill House & Farm - 2 min drive - 2.0 km
  • Norwest Business Park - 6 min drive - 6.2 km
  • Hillsong Church - 9 min drive - 8.1 km
  • Norwest Private Hospital - 9 min drive - 8.5 km

Getting around

  • Tallawong Station - 2 min drive
  • Schofields Station - 5 min drive
  • Sydney Airport (SYD) - 55 min drive

Restaurants

  • ‪Oliver Brown - ‬9 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪The Mean Fiddler - ‬3 min walk
  • ‪Grand Lotus Chinese Restaurant - ‬9 min walk
  • ‪Thai Splendid - ‬8 min walk

About this property

Mercure Sydney Rouse Hill

4-star hotel in Rouse Hill
Mercure Sydney Rouse Hill offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 3 meeting rooms available. The business-friendly Mercure Sydney Rouse Hill also features concierge services, dry cleaning/laundry services, and room service (during limited hours). Self parking is free.

This 4-star Sydney hotel is smoke free.

  • 78 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Mercure Sydney Rouse Hill offers 78 air-conditioned accommodations with minibars and safes. 49-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English

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Property amenities

Family friendly

  • Outdoor pool
  • Playground
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: AUD 29 for adults and AUD 29 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Gym
  • Outdoor pool
  • Playground

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 49-inch LED TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay
  • A damage deposit of AUD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 29 for adults and AUD 29 for children
  • Early check-in is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for onsite payments
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This hotel accepts only chip-and-PIN credit cards for onsite payments. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).


We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure Sydney Rouse Hill Hotel
Mercure Sydney Rouse Hill Rouse Hill
Mercure Sydney Rouse Hill Hotel Rouse Hill

Mercure Sydney Rouse Hill Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 253 out of 388 reviews
Rating 8 - Good. 94 out of 388 reviews
Rating 6 - Okay. 22 out of 388 reviews
Rating 4 - Poor. 8 out of 388 reviews
Rating 2 - Terrible. 11 out of 388 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Okay but not spectacular

Superior King Room was clean enough and good enough for a couple of nights but nothing spectacular. The bed was a bit lumpy in the middle too. We were also oddly told we were being upgraded on checking in but the room was the same as we had booked so not sure what happened there.
Stayed 2 nights in Mar 2025

10/10 Excellent

Nancy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10000/10!

Gorgeous hotel, great mini bar options, super clean and fresh!
Stayed 1 night in Mar 2025

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what we needed. Staff friendly and efficient Room service quick and reasonably priced. Staff available all times
Stayed 3 nights in Feb 2025

10/10 Excellent

Charles

Was a good time there
Stayed 1 night in Feb 2025

8/10 Good

Chris

Travelled with partner
It was very close to the family function he’d next door. Very clean.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything is modern

Stayed 1 night in Feb 2025

10/10 Excellent

michael

Liked: Amenities
Awesome
Stayed 2 nights in Jan 2025

6/10 Okay

Samantha

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice place to stay and the staff were lovely!! Great food options available
Stayed 1 night in Nov 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, very nice stay.
Stayed 1 night in Dec 2024

10/10 Excellent

Ray

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is situated next to a large hotel complex which offers great food and drink options. I will stay there again if the need arises.
Stayed 2 nights in Jan 2025

2/10 Terrible

Diana

Stayed 2 nights in Jan 2025

10/10 Excellent

Kim

Stayed 1 night in Jan 2025

10/10 Excellent

Dianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, 10 min walking to the train.
Stayed 2 nights in Jan 2025

10/10 Excellent

Margaret, West Palm Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Dec 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Christmas deliveries

Excellent and quiet accommodation. Definitely recommend.
Stayed 1 night in Dec 2024

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, thanks.
Stayed 3 nights in Dec 2024

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in Sydney for a funeral & the wake was at The Fiddler, so very convenient to be able to walk next door to the Mercure
Stayed 1 night in Dec 2024

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Genevieve

Liked: Property conditions & facilities
Good
Stayed 4 nights in Nov 2024

2/10 Terrible

chloe

Disliked: Cleanliness, staff & service, property conditions & facilities
Filthy floors hadn’t even been vacuumed @ bed sheets were dirty disgusting I took photoa
Stayed 1 night in Nov 2024

10/10 Excellent

Liz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quiet, clean room and all the amenities were fine.
Stayed 1 night in Nov 2024

6/10 Okay

Edwina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Rudeness is never acceptable!

Appalling check in. Staff member was rude and officious towards my husband when he tried to check in on my behalf. Staff member ignored my husband's request not to ring me during a conference I was attending. If her actions are in line with hotel policy, then policy or at least its implementation, needs to be reviewed. Unfortunately this incident coloured our view of our two day stay.
Stayed 2 nights in Nov 2024

6/10 Okay

Cornelius

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2024