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Citadines Shinjuku Tokyo

3.5 star property
3.5-star aparthotel near Isetan Department Store Shinjuku

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Photo gallery for Citadines Shinjuku Tokyo

Lobby lounge
Studio (Double) | Private kitchenette
Property entrance
Lobby
Reception hall

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Gym
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
1-28-13 Shinjuku, Shinjuku-ku, Tokyo, Tokyo-to, 160-0022
  • Place, Isetan Department Store Shinjuku
    ‪9 min walk‬
  • Place, Shinjuku Gyoen National Garden
    ‪10 min walk‬
  • Place, Tokyo Tower
    ‪6 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪20 min drive‬

Room options

View all photos for Studio (Double)

Studio (Double)

Studio (Double)

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 2 Twin Beds

Studio, 2 Single Beds

Studio, 2 Twin Beds

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Studio, 2 Twin Beds

Executive Studio, 2 Single Beds

Executive Studio, 2 Twin Beds

  • 27 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Studio (Double)

Executive Studio (Double)

Executive Studio (Double)

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

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Exterior

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About the area

Tokyo

City center stay.With a stay at this Shinjuku aparthotel, you'll be within half a mile (1 km) of Isetan Department Store Shinjuku and 2 miles (3 km) of Omoide Yokocho. Tokyo Tower and Yanaka Cemetery are also within 6 miles (10 km).
View more Aparthotels in TokyoOpens in a new window

What's nearby

  • Isetan Department Store Shinjuku - 9 min walk - 0.8 km
  • Shinjuku Gyoen National Garden - 10 min walk - 0.9 km
  • Omoide Yokocho - 15 min walk - 1.3 km
  • Waseda University - 3 min drive - 2.1 km
  • Tokyo Tower - 6 min drive - 6.1 km

Getting around

  • Shinjuku-gyoemmae Station - 7 min walk
  • Shinjuku Station - 16 min walk
  • Haneda Airport (HND) - 38 min drive

Restaurants

  • ‪カレー王国 けらら - ‬2 min walk
  • ‪ケンタッキーフライドチキン - ‬4 min walk
  • ‪辛麺 華火 新宿御苑店 - ‬1 min walk
  • ‪とよ吉 - ‬2 min walk
  • ‪MIRIton cafe - ‬1 min walk

About this property

Citadines Shinjuku Tokyo

3.5-star aparthotel near Isetan Department Store Shinjuku
As a guest of Citadines Shinjuku Tokyo, you'll find a 24-hour fitness center, a vending machine, and tour/ticket assistance. A computer station is on site, and both WiFi and wired Internet are free in public spaces. The business-friendly Citadines Shinjuku Tokyo also features concierge services, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Tokyo aparthotel.

  • 1 building
  • 160 guestrooms or units
  • 12 levels
  • Built in 2008
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Water dispenser
Citadines Shinjuku Tokyo offers 160 air-conditioned accommodations with safes and slippers. Beds feature down comforters. Flat-screen televisions come with satellite channels. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations with deep soaking bathtubs, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Lobby
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  • Air conditioning
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Property amenities

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (JPY 2,750 per night)

Family friendly

  • Children stay free (see details)
  • Crib: JPY 550 per day

Kitchenette

  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Water dispenser

Dining

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 1,650 for adults and JPY 825 for children

Bedrooms

  • Bedsheets provided
  • Down comforter
  • Rollaway/extra bed: JPY 7,260 per night

Bathroom

  • 1 private bathroom
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • TV in common areas

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Computer station
  • Desk

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (41 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a regional park
  • In an entertainment district
  • In the city center
  • In the suburbs
  • Near a metro station

Things to do

  • 24-hour gym
  • Bicycle parking

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 12 floors
  • 160 units
  • Bicycle parking
  • Built in 2008
  • Eco-friendly cleaning products used
  • Eco-friendly toiletries
  • LED lighting
  • Reception hall
  • Water dispenser usage encouraged
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for JPY 7260 per night.
  • Cribs (infant beds) are available for JPY 550.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 1650 for adults and JPY 825 for children
  • Self parking fee: JPY 2750 per night
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: JPY 550.0 per day
  • Rollaway bed fee: JPY 7260 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. The property is professionally cleaned.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citadines Hotel Tokyo Shinjuku
Citadines Shinjuku Tokyo
Citadines Tokyo Shinjuku
Citadines Tokyo Hotel Shinjuku
Citadines Tokyo Shinjuku Hotel Shinjuku
Shinjuku Citadines Tokyo Hotel
Citadines Shinjuku Tokyo Aparthotel
Citadines Tokyo Shinjuku Hotel
Citanes Shinjuku Tokyo
Citadines Shinjuku Tokyo Tokyo
Citadines Shinjuku Tokyo Aparthotel
Citadines Shinjuku Tokyo Aparthotel Tokyo

Reviews

Citadines Shinjuku Tokyo Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 1685 out of 2781 reviews
Rating 8 - Good. 902 out of 2781 reviews
Rating 6 - Okay. 154 out of 2781 reviews
Rating 4 - Poor. 29 out of 2781 reviews
Rating 2 - Terrible. 11 out of 2781 reviews

Reviews

10/10 Excellent

Manuel

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Suat

Liked: Cleanliness, property conditions & facilities
Great location only 5-10 mins walk
Stayed 1 night in Jul 2025

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A fantastic location for us while we explored. Super clean room, excellent AC and wonderful staff. Free coffee was lovely too in the morning!
Stayed 6 nights in Jul 2025

6/10 Okay

Georgia

Travelled with partner
Liked: Amenities
Very noisy in the lobby as other guests just sat there very long time and monopolised all spaces. Staff could/ should say something. It justs brings down the overall experience if other's children can walk around and pick at the breakfast bar etc.
Stayed 3 nights in Jun 2025

10/10 Excellent

EDUARDO

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Citadines Shinjuku is pretty convincing located and at a walking distance of important landmarks. It has an easy access and the hotel personnel was very attentive and kind. The check in and check out were very easy.
Stayed 5 nights in Jun 2025

8/10 Good

Clifford

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff and convenient location.
Stayed 7 nights in Apr 2025

10/10 Excellent

Priya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location, with big sized rooms for Japan. About a 15 min walk to the main shopping areas and so many stations close by that really make the commute a lot easier. The hotel staff were really helpful when it came to forwarding our luggage.
Stayed 4 nights in Jun 2025

8/10 Good

Nammuni

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Bus stop just in front Hotel
Stayed 5 nights in Jun 2025

6/10 Okay

neil

Liked: Cleanliness, property conditions & facilities
This hotel had all the amenities expected from the way it was described: a nice size room with kitchen facilities, pleasant people at reception and a satisfactory breakfast. The stay was marred though, by the behaviour of other guests of a particular nationality. They were inconsiderate in constantly going in and out of each others rooms until well into the night, and allowing children run around make a noise.Remarkably more than 50 percent of the guests were of this nationality, and no sooner had some left than new ones arrived. Most of them were ignorant and only thought of themselves. At one point I had to ask one of the staff to intervene, which he kindly did, but that only related to one family; the others just carried on. Therefore despite the decent quality of the hotel, because of disruption, I could not stay here again.
Stayed 4 nights in Jun 2025

10/10 Excellent

Agha

Stayed 4 nights in Jun 2025

8/10 Good

Adam

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Kazim, Santa Clara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay at this hotel during our family trip. The location was excellent—right in the middle of the city’s hustle and bustle—making it very convenient for exploring. The nearby train station was a big plus, allowing quick and easy access to major attractions. One of the highlights was the fully equipped kitchen in the room, which was incredibly helpful for preparing meals, especially while traveling with kids. The room cleaning and supply services were excellent and consistent throughout our stay. The hotel staff were also very friendly and welcoming, which made the experience even more pleasant. We chose not to use the on-site breakfast, as we found it a bit too expensive and not quite suited to our taste or usual breakfast preferences. Overall, a very comfortable and convenient stay, highly recommended for families!
Stayed 7 nights in May 2025

10/10 Excellent

Kelly, Victoria

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Check in and out was easy. Room clean. Bed was very comfortable. Gym was small and not a lot of equipment. Walkable to grocery and convenience store. Train was 5 min walk.
Stayed 4 nights in May 2025

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay!
Stayed 5 nights in Apr 2025

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Likes: very good location. Comfortable bed. Dislikes: no food options. Laundry service has to be handed in before 9am. Breakfast is not great and ends too early. Rooms are tiny.
Stayed 4 nights in May 2025

6/10 Okay

Franklin, Garland

Travelled with partner
The hotel has a very strong spices odor. Don’t know what it is, Especially the elevator. Very unpleasant smell.
Stayed 3 nights in May 2025

10/10 Excellent

Jenelle

Liked: Cleanliness, room comfort
Stayed 5 nights in May 2025

8/10 Good

Georgina

Stayed 7 nights in Apr 2025

8/10 Good

Paula

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall good experience with friendly stafff. About 10 min walk from train station.
Stayed 2 nights in May 2025

6/10 Okay

Roberta

Travelled with partner
Liked: Cleanliness, property conditions & facilities
For what it is, it is fine. Not luxury at all. Very small bath area and overall square footage. But if you are on budget, it will do. Not much around.
Stayed 1 night in May 2025

10/10 Excellent

Jose Carlos, Miami

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I highly recommend Citadines Shinjuku Apart’Hotel to anyone looking for a peaceful, clean, and comfortable place to stay. It’s conveniently located with plenty of restaurants and stores nearby, making it easy to enjoy everything the area has to offer.
Stayed 6 nights in May 2025

10/10 Excellent

TIEN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything here is excellent—clean, convenient, and the staff is very helpful. Coffee, water, and hot cocoa are all included, which is a nice touch. The only thing I wish the hotel offered is a luggage scale to borrow. Currently, there’s only one in the lobby, so guests have to make multiple trips between their rooms and the lobby just to weigh their bags—something that can be inconvenient, especially before a flight.
Stayed 6 nights in May 2025

10/10 Excellent

Julia

Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Nedeljko

Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, room comfort

Would stay here again.

Really good location. Quiet hotel and nice sized room.
Stayed 2 nights in Apr 2025