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Naala Tulum

3.5 star property
3.5-star hotel near Tulum Mayan Ruins

Choose dates to view prices

Photo gallery for Naala Tulum

Exterior
Restaurant
Sundeck
Garden
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, QROO, 77760
  • Place, Hunab Lifestyle Center
    ‪1 min walk‬
  • Place, Jaguar Park
    ‪1 min walk‬
  • Place, Tulum National Park
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)

Room options

View all photos for Deluxe Room

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room

9.2 out of 10
Wonderful
(23 reviews)
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Apartment, 2 Bedrooms

Premium bedding, down comforters, minibar, in-room safe

Family Apartment, 2 Bedrooms

9.0 out of 10
Wonderful
(4 reviews)
  • 100 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Bed

View all photos for Deluxe Quadruple Room

Premium bedding, down comforters, minibar, in-room safe

Deluxe Quadruple Room

9.2 out of 10
Wonderful
(17 reviews)
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Premium bedding, down comforters, minibar, in-room safe

Standard Room

9.4 out of 10
Exceptional
(14 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Tulum

Zama stay.Your stay at this Zama hotel places you within 3 miles (5 km) of Tulum Mayan Ruins and Playa Paraiso. Jaguar Park and Hunab Lifestyle Center are also within half a mile (1 km).

What's nearby

  • Hunab Lifestyle Center - 1 min walk - 0.0 km
  • Jaguar Park - 1 min walk - 0.1 km
  • Tulum National Park - 3 min drive - 2.9 km
  • Dos Aguas Park - 5 min drive - 2.1 km
  • Hospital de Tulum - 7 min drive - 2.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 97 min drive

Restaurants

  • ‪Jasmine - ‬12 min walk
  • ‪Coco Cafe - ‬12 min walk
  • ‪Olio - ‬17 min walk
  • ‪Carl's Jr. - ‬2 min walk
  • ‪Escama - ‬6 min walk

About this property

Naala Tulum

3.5-star hotel near Tulum Mayan Ruins
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available on request) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Naala Tulum. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

  • 95 guestrooms or units
  • Deli
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Naala Tulum offers 95 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. 40-inch flat-screen televisions come with digital channels and Netflix. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Tulum hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and ceiling fans. Housekeeping is provided daily.

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includes taxes & fees
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Property amenities

Family friendly

  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
  • Self parking on site (USD 10 per day)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • 40-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Naala Tulum

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 2.50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 6)
  • Self parking fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Naala Tulum Hotel
Naala Tulum Tulum
Naala Tulum Hotel Tulum

Naala Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 418 out of 636 reviews
Rating 8 - Good. 136 out of 636 reviews
Rating 6 - Okay. 49 out of 636 reviews
Rating 4 - Poor. 14 out of 636 reviews
Rating 2 - Terrible. 19 out of 636 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Gerald, BROOKLYN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na’ala was a great place to stay. The hotel has a great pool and the property was very nice. The staff was helpful. It is located close to a few shops in walking distance. We enjoyed our stay here.
Stayed 2 nights in Aug 2025

10/10 Excellent

Karilu Almeida

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was really inconsistent
Stayed 3 nights in Jul 2025

10/10 Excellent

Quentin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Aug 2025

8/10 Good

MA

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night at Naala Tulum. The gardens and lobby area are beautiful, and the room was nice and comfortable. Service was excellent and attentive throughout our stay. However, the little pool area needs an urgent revamp—the sofas are old and outdated, and the pool paint is cracked. For some reason, food and drinks cannot be charged to the room, which is inconvenient. The rooftop restaurant's food was mediocre compared to other options in Tulum. Overall, the hotel feels overrated and pricey given the competition in the area.
Stayed 1 night in Aug 2025

10/10 Excellent

Myesha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely go back in the future. Christopher was an amazing manager at the property and he went above and beyond for service for us. Only bad thing was I love hot water and there it wasn’t working. Luke warm water was the only option. Being the price, location, service, amenities offered. Rooftop pool, breakfast and more. Truly this place is a steal. Very close to everything and accessible. Would highly recommend to anyone.
Stayed 5 nights in Aug 2025

10/10 Excellent

Isaac

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 would definitely recommend. The hotel overall is excellent the rooftop pools with views were second to none, and the staff were very friendly and accommodating.
Stayed 1 night in Aug 2025

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good price
Stayed 1 night in Aug 2025

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt not eat at the hotel but it is a great stay and an awesome place. Great location easy to get where ever you want
Stayed 1 night in Aug 2025

10/10 Excellent

Thaissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Lenora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere was very warm and inviting with a lobby area with lots of comfortable seating in a bohemian jungle style. The rooms were clean and had that similar natural bohemian style.
The garden at night
Relaxing at the rooftop pool
Stayed 8 nights in Jul 2025

10/10 Excellent

Jimmy

Liked: Cleanliness
The bed was so comfortable I wanted to bring it home in Texas. The staff was very helpful and treated me. Very well.
Stayed 2 nights in Jul 2025

8/10 Good

Arianny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great! Swimming pool is great, room are spacious! Location is very closed by convenience stores and restaurants.
Stayed 2 nights in Jul 2025

10/10 Excellent

Coates

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely garden and rooftop pool area.
Stayed 2 nights in Jul 2025

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always the staff never seizes to amaze me. From the moment i walk from the parking area to the check-in center the staff is already greeting me with a great smile and genuine heartfelt handshake welcoming me into the property.
Stayed 1 night in Jul 2025

10/10 Excellent

Jose Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena!

Todo el personal fue muy amable y atento, algo que realmente se valora. La ubicación es muy conveniente, cerca de muchos restaurantes y opciones para salir. El hotel es muy bonito, con una temática que refleja perfectamente el estilo relajado y natural de Tulum. Durante nuestra estadía hubo algo de ruido por la noche, posiblemente por reparaciones, pero en general no fue algo que afectara significativamente la experiencia. Sin duda, lo recomendaría.
Stayed 2 nights in Jul 2025

10/10 Excellent

Andres

Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, amazing decor. Some of the wooden fixtures had mould on them and probably should be cleaned often.
Stayed 2 nights in Jul 2025

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is the best!
Stayed 2 nights in Jun 2025

10/10 Excellent

Andres

Stayed 2 nights in Jun 2025

10/10 Excellent

Oleksandr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Jun 2025

8/10 Good

Eunice, Bronx

Travelled with group
Liked: Amenities, property conditions & facilities
Not on the beach, economical, near stores and restaurants. Taxi near. Just stayed one nice but liked ambiance, breeze was good, so was food and beverage for $35. Nice.
Stayed 1 night in Jun 2025

10/10 Excellent

Steve

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The amenities were great and the look was amazing.
Stayed 7 nights in Jun 2025

8/10 Good

Zureidy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Photos are pretty accurate to what the place actually looks like. Staff is great and helpful! Will book again if I ever go back.
Stayed 3 nights in May 2025

8/10 Good

rikki

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property for the area, great roof top view
Stayed 1 night in May 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect 3 night stay

Had an amazing time at the Naala, the whole place is great, well decorated, pool nice and clean, they have plenty of pool beds. Tropical garden with hammocks. Breakfast was decent has fruit, muesli and then cooked eggs to choose.staff really helpful. Cant fault the hotel.
Stayed 3 nights in May 2025