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Naala Tulum

3.5 star property
3.5-star hotel near Tulum Mayan Ruins

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Photo gallery for Naala Tulum

Exterior
Reception
1 bedroom, premium bedding, down comforters, minibar
Reception
Sundeck

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, QROO, 77760
  • Tulum National Park
    ‪3 min walk‬
  • Playa Paraiso
    ‪7 min drive‬
  • Tulum Mayan Ruins
    ‪7 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪51 min drive‬

Room options

View all photos for Family Apartment, 2 Bedrooms

1 bedroom, premium bedding, down comforters, minibar

Family Apartment, 2 Bedrooms

  • 100 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Bed

View all photos for Deluxe Room

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, down comforters, minibar

Standard Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room

1 bedroom, premium bedding, down comforters, minibar

Deluxe Quadruple Room

  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Tulum

Zama stay.Your stay at this Zama hotel places you within 3 miles (5 km) of Tulum Mayan Ruins and Tulum Beach. Jaguar Park and Tulum National Park are also within half a mile (1 km).

What's nearby

  • Tulum National Park - 3 min walk - 0.3 km
  • Las Palmas Public Beach - 5 min drive - 4.3 km
  • Playa Paraiso - 7 min drive - 5.0 km
  • Tulum Mayan Ruins - 7 min drive - 3.9 km
  • Playa Ruinas - 11 min drive - 4.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 97 min drive

Restaurants

  • ‪Rossina Cafe - ‬15 min walk
  • ‪Boston’s Tulum - ‬11 min walk
  • ‪Carl's Jr. - ‬2 min walk
  • ‪Pescaderia Estrada - ‬18 min walk
  • ‪Azul Cafe - ‬13 min walk

About this property

Naala Tulum

3.5-star hotel near Tulum Mayan Ruins
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available on request) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Naala Tulum. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

  • 95 guestrooms or units
  • Deli
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Naala Tulum offers 95 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. 40-inch flat-screen televisions come with digital channels and Netflix. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Tulum hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and ceiling fans. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
  • Self parking on site (USD 10 per day)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • 40-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Naala Tulum

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 2.50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 6)
  • Self parking fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Naala Tulum Hotel
Naala Tulum Tulum
Naala Tulum Hotel Tulum

Naala Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 353 out of 550 reviews
Rating 8 - Good. 119 out of 550 reviews
Rating 6 - Okay. 47 out of 550 reviews
Rating 4 - Poor. 13 out of 550 reviews
Rating 2 - Terrible. 18 out of 550 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Shannon

Stayed 3 nights in Feb 2025

10/10 Excellent

Joscelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Kris

Liked: Staff & service
Disliked: Property conditions & facilities
The property was hard to find as in you don't see it from the road. Parking cost money which they did not disclose before booking. I would not have stayed hear had we known that.
Stayed 2 nights in Mar 2025

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Location & Beautiful Stay – A Tulum Gem

My stay at NAALA Hotel in Tulum was fantastic! The hotel is in a perfect location, making it super easy to walk everywhere—whether to nearby restaurants, shops, or attractions. The room itself was beautiful, modern, and comfortable, with a lovely touch of greenery on the deck that added both charm and privacy. One small downside was seeing guests hang their wet clothes on the railings, which took away from the otherwise stylish and clean aesthetic of the hotel. Other than that, everything was excellent. If you're looking for a comfortable, well-located stay in Tulum, I highly recommend NAALA Hotel!
Stayed 2 nights in Feb 2025

10/10 Excellent

Keisha

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again.

The hotel was very nice and clean. Staff was helpful and informative.
Stayed 2 nights in Feb 2025

10/10 Excellent

Marc

Stayed 3 nights in Feb 2025

10/10 Excellent

Evelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff was very nice and helpful! Would definitely book them again ! I enjoyed my stay here.
Stayed 2 nights in Feb 2025

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great place to stay in walking distance from town. Restaurant had good food too and the pool area was fun and relaxing.
Stayed 6 nights in Feb 2025

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Rooms clean and nice. Nothing to complain about
Stayed 3 nights in Feb 2025

8/10 Good

Marie

Stayed 2 nights in Feb 2025

10/10 Excellent

Milan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well designed with Boho Theme. Staff was helpful. Everything was nearby: Food, transportation, restaurants etc.
Stayed 2 nights in Feb 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was allowed to check in early which was ideal. The room is a lovely green forest. The rooftop is amazing as well. The receptionist was typing away and failed to acknowledge me after introduced myself a few times but afterwards, she was very informative.
Stayed 1 night in Feb 2025

6/10 Okay

king-hout

Travelled with partner
Disliked: Property conditions & facilities
It’s a nice property but a bit noisy because noise are very loud from other guests.
Stayed 2 nights in Feb 2025

2/10 Terrible

Kevin

The distance from the airport was grossly underrepresented. And the free shuttle service from the airport I was unavailable. So we stayed at a different hotel near the airport and never checked in. So it would be unreasonable to expect payment.
Stayed 1 night in Feb 2025

10/10 Excellent

Bianca

Stayed 2 nights in Jan 2025

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Lovely roof deck pool. Excellent restaurant service staff . Chill ambience. Good accommodation- very comfortable bed / pillows etc. Unique and special
Stayed 3 nights in Feb 2025

2/10 Terrible

Kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Bedbugs

Bedbugs
Stayed 2 nights in Feb 2025

8/10 Good

Jerry

Travelled with family
Liked: Cleanliness, staff & service
It was nice, but some appointments were cheap. Staff very friendly and helpful
Stayed 1 night in Feb 2025

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was OK. Disappointingly it was not really in walking distance from the beach, the Tulum ruins, or a wide variety of eating establishments. The scale of Tulum is deceptive on a map and as such it requires overpriced taxis or occasional ‘collectivos’ to go pretty much everywhere. The listed drive times noted on the site are not correct. Our room facilities were clean and fine but with mattresses that felt like sleeping on a giant pillow. The rooftop has a pool and a casual restaurant, but our second-floor room just looked out on a semi-abandoned building between the hotel and the street. The strip of alternative Tulum beachside hotels are pricey and private, though you can see gloriously beautiful beaches when you do manage to find decent beach access. But don’t expect to feel like you are really in Mexico while in Tulum.
Stayed 5 nights in Jan 2025

10/10 Excellent

CLAUDIO

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place. Super friendly staff and a great complimentary breakfast.
Stayed 1 night in Jan 2025

10/10 Excellent

Ja-Barrion

Stayed 1 night in Jan 2025

8/10 Good

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely jungle courtyard staff was very helpful and upgraded our room because they were slow which was so nice. Large room with semi private patio roof top pool was excellent with panoramic views. The margarita wasn’t very great but other than that we had an excellent experience
Stayed 3 nights in Jan 2025

8/10 Good

Mati

Liked: Cleanliness, staff & service

Tulum first time

Definitely not a 4 star hotel. Very good eatery just outside called Casa Sofia. Need to rent a bike to go anywhere. Taxis are a robbery
Stayed 5 nights in Jan 2025

10/10 Excellent

Wyssem

Stayed 3 nights in Jan 2025

10/10 Excellent

Karol

Liked: Property conditions & facilities
Stayed 4 nights in Jan 2025