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Copal Tulum Hotel

4.5 star property
4.5-star luxury hotel near Tulum Mayan Ruins
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Exterior
Luxury Apartment, 3 Bedrooms, Private Pool, Garden View | Private kitchen
Private kitchen
Premium Apartment, 2 Bedrooms, Private Pool, Garden View | Living room
1 bedroom, premium bedding, down comforters, memory foam beds

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Room service
  • Spa
  • Housekeeping

Explore the area

View in a map
Calle Ixchel sn, Tulum, QROO, 77760
  • Tulum National Park
    ‪4 min drive‬
  • Playa Paraiso
    ‪8 min drive‬
  • Tulum Mayan Ruins
    ‪8 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪56 min drive‬

Room options

View all photos for Premium Apartment, 1 Bedroom, Private Pool, Garden View

Private pool

Premium Apartment, 1 Bedroom, Private Pool, Garden View

9.8 out of 10
Exceptional
(6 reviews)
  • 154 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Private kitchen

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

9.6 out of 10
Exceptional
(5 reviews)
  • 122 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 1 Bedroom, Private Pool

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 1 Bedroom, Private Pool

  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Private kitchen

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

8.6 out of 10
Excellent
(10 reviews)
  • 75 sq m
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

Private pool

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • 108 sq m
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Premium Double Room, 1 King Bed, Private Pool, Garden View

Private pool

Premium Double Room, 1 King Bed, Private Pool, Garden View

8.2 out of 10
Very good
(18 reviews)
  • 73 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

1 bedroom, premium bedding, down comforters, memory foam beds

Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

  • 3 bedrooms
  • Sleeps 8
  • 3 King Beds and 1 Double Sofa Bed

View all photos for Luxury Apartment, 1 Bedroom, Terrace, Garden View

Private kitchen

Luxury Apartment, 1 Bedroom, Terrace, Garden View

9.0 out of 10
Wonderful
(4 reviews)
  • 95 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Deluxe Double Room, 1 King Bed, Terrace

1 bedroom, premium bedding, down comforters, memory foam beds

Deluxe Double Room, 1 King Bed, Terrace

8.6 out of 10
Excellent
(11 reviews)
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Apartment, 2 Bedrooms, Private Pool, Garden View

1 bedroom, premium bedding, down comforters, memory foam beds

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

  • 214 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 4 Bedrooms, Garden View

1 bedroom, premium bedding, down comforters, memory foam beds

Luxury Apartment, 4 Bedrooms, Garden View

  • 288 sq m
  • 4 bedrooms
  • Sleeps 10
  • 2 King Beds, 4 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

7.4 out of 10
Good
(3 reviews)
  • 165 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Private pool

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

  • 215 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 2 Twin Beds and 1 King Sofa Bed

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About the area

Tulum

Zama stay.Your stay at this Zama hotel places you within 3 miles (5 km) of Tulum Mayan Ruins and Tulum Beach. Hospital de Tulum and Hunab Lifestyle Center are also within 2 miles (3 km).

What's nearby

  • Tulum National Park - 4 min drive - 3.2 km
  • Las Palmas Public Beach - 7 min drive - 4.6 km
  • Tulum Beach - 7 min drive - 6.0 km
  • Playa Paraiso - 8 min drive - 5.3 km
  • Tulum Mayan Ruins - 8 min drive - 5.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 111 min drive

Restaurants

  • ‪Jasmine - ‬13 min walk
  • ‪Maya-Xel Tulum by Jaguar Negro - ‬7 min walk
  • ‪Rossina - ‬8 min walk
  • ‪La Cocina Del Pueblo - ‬12 min walk
  • ‪Wang Tulum - ‬14 min walk

About this property

Copal Tulum Hotel

4.5-star luxury hotel near Tulum Mayan Ruins
Copal Tulum Hotel offers its guests 2 outdoor swimming pools and a health club. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Copal Tulum Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Tulum hotel.

  • 85 guestrooms or units
  • 2 dining venues
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Copal Tulum Hotel offers 85 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Memory foam beds feature down comforters and premium bedding. 43-inch Smart televisions come with satellite channels and Netflix.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and ceiling fans. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The Healing Spot has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Similar properties

Exterior

Naala Tulum

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 600 reviews
Naala Tulum

Property amenities

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free beach shuttle
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 360 to 360 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Bicycle tours
  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool

Room amenities

Entertainment

  • 43-inch smart TV with satellite channels
  • Netflix

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Chef service
  • Free bottled water
  • Late-night room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Copal Tulum Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Copal Tulum Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 651 out of 1002 reviews
Rating 8 - Good. 157 out of 1002 reviews
Rating 6 - Okay. 68 out of 1002 reviews
Rating 4 - Poor. 55 out of 1002 reviews
Rating 2 - Terrible. 71 out of 1002 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberley Antonette, Bodden Town

Stayed 3 nights in May 2025

8/10 Good

Sharlanda

Liked: Amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Bria

Liked: Cleanliness, amenities, property conditions & facilities
This is an amazing property. Very clean and tranquil with friendly accommodating staff. Rooms are stunning…magic! Food is incredible. Don’t listen to any haters that don’t give it 5 stars. You would be ridiculous not to love this place.
Stayed 1 night in May 2025

8/10 Good

Wynisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Copal the aesthetic was really nice. The rooms were cleaned daily and the 2 restaurants onsite had good food pairings. The staff were polite and helpful during our stay. My only suggestion would be if you get a room with a pool don't get one on the ground floor as the foliage from the trees were all in the pool. Which deterred us from using it even though it's what we paid for. The roof top pool was free from that so next time we will probably get a regular room and utilize the rooftop. We were able to book transportation to and from the Cancun airport through them as well. Overall great stay.
Stayed 4 nights in May 2025

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Bilal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Jacqueline

Stayed 6 nights in May 2025

8/10 Good

Adrian

Stayed 4 nights in Mar 2025

10/10 Excellent

Archie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Great Stay in Tulum

This hotel was nice, inexpensive, staff really nice. Location you need to rent a car away from beach but walking distance to the strip. The restaurant in hotel great food.
Stayed 3 nights in Jan 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect zen place and very comfortable rooms, food and staff were very accomadating and knowledgeable, everyone helped with needs, excursions and taxi services.
Stayed 4 nights in Apr 2025

10/10 Excellent

shayla

Travelled with partner
Liked: Property conditions & facilities
I truly enjoyed my stay at Copal. The staff were very friendly and attentive. The atmosphere was quiet and relaxing. The pictures don’t do the hotel justice. It is an absolute slice of heaven!
Stayed 4 nights in Apr 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, hotel was clean and quiet
Stayed 3 nights in Apr 2025

10/10 Excellent

Brianna

Stayed 4 nights in Apr 2025

10/10 Excellent

Eric

Stayed 5 nights in Mar 2025

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Griffin

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Lorea De La

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias
Stayed 1 night in Apr 2025

10/10 Excellent

Lorea De La

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Piscina 25 m para nadar Servicio bueno y amigable Kid friendly
Stayed 1 night in Apr 2025

10/10 Excellent

Lakaevia

Liked: Cleanliness
Good
Stayed 4 nights in Apr 2025

10/10 Excellent

Shameka Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Copal staff were very accommodating the roof top pool was a vibe. on site Restaurant food was good. Property looks just like the photos. I enjoyed my nice hot showers! Zama Market and 7/11 nearby for snacks, you need a bike or car. I will be back!
Stayed 4 nights in Mar 2025

10/10 Excellent

Dennis Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and amazing staff!
Stayed 4 nights in Mar 2025

10/10 Excellent

Emanuel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 2 nights in Mar 2025

10/10 Excellent

Elizabeth, Wadsworth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Raheem

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and rooms were very nice!
Stayed 3 nights in Mar 2025