This was by far the worst hotel experience I have ever had. When we first checked in, the TV in our room didnât work, so we called the front desk and were moved to a different room downstairs. We had to leave quickly for a birthday party, so we didnât notice the rest of the issues until later.
When we returned around 3 AM, we discovered that the window would not stay locked. We had to place something in the track just to keep it from opening, which felt unsafe. The room also had a terrible smell. In the morning, the shower didnât work at all. We tried calling the front desk four times with no answer. When I went down personally, the two staff members I spoke with barely spoke English and only said they would âtake a message.â
I requested a full refund because the room was uninhabitableâno functioning shower, a window that wouldnât lock, and an unbearable odor. On top of that, the parking lot was completely full, and all surrounding businesses had signs threatening to tow if we parked there.
Overall, this was the worst hotel stay Iâve ever experienced.
