2/10 Terrible
Mona
Travelled with family
Jul 21, 2025
Disliked: Cleanliness, staff & service, room comfort
Unsafe for Families – Chemical Left in Room
I stayed at this hotel from July 19–21, 2025, with my two toddlers, and unfortunately, the experience was disappointing from the start — and ended with a serious safety concern.
I originally booked a room that I believed included two queen beds and a pullout couch. When I called the day of check-in to confirm, I was told it was just a standard room, and there were no upgrades available due to being sold out. I asked for extra pillows and blankets for my kids and was told they were limited. The room was cramped, with not enough towels or bedding, and overall not family-friendly.
The next morning, I requested new bedding because my toddler had a nighttime accident. Housekeeping didn’t come until after 4 PM, and even then, trash was left behind and towels were still lacking.
The most alarming issue happened that evening — I walked out of the bathroom to find a chemical spray bottle left behind by housekeeping on the nightstand, and my 1-year-old had gotten hold of it and was spraying it. This is completely unacceptable and dangerous. I’m a licensed foster parent and have worked in hotel management — I know this should never happen. That kind of negligence could have landed us in the hospital.
I reached out to management to give them a chance to make it right, and I hope they follow through. I would not recommend this location to families with young children until safety protocols are thoroughly addressed.
Mona
Stayed 2 nights in Jul 2025