The room was small and dark. On the day we were supposed to leave, we were woken up by a major water leak coming from the roof. We hurried to find someone working there, and when we did, he told us we could get a new room in two hours (luckily, we were already checking out that day). He then excused himself to “check something.” We packed our things and rushed out of the room, only to find him sitting at the reception, relaxing, seemingly, without a care in the world.