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Sternwheeler Hotel & Conference Centre, Trademark by Wyndham

3.0 star property
Eco-certified hotel perfect for exploring Whitehorse

Choose dates to view prices

Photo gallery for Sternwheeler Hotel & Conference Centre, Trademark by Wyndham

Hypo-allergenic bedding, in-room safe, desk, blackout drapes
21-inch flat-screen TV with cable channels, TV
Exterior
Meeting facility
Breakfast, lunch and dinner served

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Gym
  • Bar
  • 24/7 front desk

Explore the area

Map
201 Wood Street, Whitehorse, YT, Y1A 2E4
  • Midnight Sun Gallery & Gifts
    ‪2 min walk‬
  • Yukon Visitor Information Centre
    ‪6 min walk‬
  • SS Klondike
    ‪11 min walk‬
  • Whitehorse, YT (YXY-Whitehorse Intl.)
    ‪7 min drive‬

Room options

View all photos for Studio Suite, Multiple Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Studio Suite, Multiple Beds, Non Smoking

  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Mobility Accessible, Non Smoking (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, 1 Queen Bed, Mobility Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Suite, 1 Bedroom, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

About the area

Whitehorse

City center stay.With a stay at this Whitehorse hotel, you'll be steps from MacBride Museum of Yukon History and Whitehorse Waterfront Trolley. North End Gallery and Yukon Artists@Work are also within half a mile (1 km).

What's nearby

  • Midnight Sun Gallery & Gifts - 2 min walk - 0.2 km
  • MacBride Museum of Yukon History - 3 min walk - 0.3 km
  • Yukon Visitor Information Centre - 6 min walk - 0.5 km
  • Sundog Carving Studio & Gallery - 9 min walk - 0.8 km
  • SS Klondike - 11 min walk - 0.9 km

Getting around

  • Whitehorse, YT (YXY-Whitehorse Intl.) - 10 min drive

Restaurants

  • ‪Tim Hortons - ‬10 min walk
  • ‪McDonald's - ‬20 min walk
  • ‪Woodcutter's Blanket - ‬3 min walk
  • ‪Tim Hortons - ‬3 min walk
  • ‪A&W Restaurant - ‬11 min walk

About this property

Sternwheeler Hotel & Conference Centre, Trademark by Wyndham

Eco-certified hotel perfect for exploring Whitehorse
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. There's an onsite business center.

WiFi is free in public spaces. A fitness center, a vending machine, and gift shops/newsstands are also featured at the eco-certified Sternwheeler Hotel & Conference Centre, Trademark by Wyndham. A roundtrip airport shuttle is free at scheduled times. Free self parking is available.

This Whitehorse hotel is smoke free.

  • 1 building
  • 181 guestrooms or units
  • 3 levels
  • 650 sq m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Gift shop
  • Beauty salon
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Sternwheeler Hotel & Conference Centre, Trademark by Wyndham offers 181 air-conditioned accommodations with safes and coffee/tea makers. 21-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Filipino, French, Hindi

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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 6:00 AM to midnight at scheduled times
  • Free uncovered self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 21-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per accommodation, per night, plus a deposit of CAD 20.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: CAD 20.00 per stay
  • Pet fee: CAD 20 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Westmark Holland America Line Company
Westmark Holland America Line Company Hotel
Westmark Holland America Line Company Hotel Whitehorse
Westmark Whitehorse Holland America Line Company
Westmark Whitehorse Holland America Line Company Hotel
Westmark Whitehorse Hotel
Westmark Whitehorse
Westmark Whitehorse Hotel And Conference Center Yukon Canada
Westmark Hotel Whitehorse
Westmark Whitehorse a Holland America Line Company
Sternwheeler Hotel Conference Centre
Westmark Whitehorse Hotel Conference Center

Sternwheeler Hotel & Conference Centre, Trademark by Wyndham Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 119 out of 289 reviews
Rating 8 - Good. 104 out of 289 reviews
Rating 6 - Okay. 45 out of 289 reviews
Rating 4 - Poor. 16 out of 289 reviews
Rating 2 - Terrible. 5 out of 289 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eric, DELTA JUNCTION

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and great location.
Stayed 2 nights in May 2025

4/10 Poor

Terri

The hotel staff did not clean our room. The bathroom offered one little bar of soap other than the dispensers located on the bathtub which were empty. The room smelt very musty and had to open the window to air out the room. Overall for the price I was very disappointed and doubt I would stay again. Also I had booked and paid for two nights stay. The hotel only had us staying for one night and called me several times to confirm our reservation then informed me that I was past check out time and I had to explain again and provide proof that I was booked and had paid through Expedia for two nights. It was very disappointing to go through this.
Stayed 1 night in Mar 2025

10/10 Excellent

Maureen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay !
Stayed 3 nights in Mar 2025

4/10 Poor

Terri

Travelled with partner
Unfortunately check-in took approximately 45 minutes as there was only one staff member on duty. Having to check in customers, answer the phone and various other duties. It was not the fault of the receptionist but the hotel only having one staff member was unacceptable.
Stayed 1 night in Mar 2025

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Feb 2025

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Feb 2025

4/10 Poor

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Terrible rock hard bed

The staff was friendly but the room was tiny, plugs for charging didn’t work, telephone didn’t work, the bed was had as plywood, and the comforter was as thin as maybe 3 sheets.
Stayed 1 night in Feb 2025

8/10 Good

Gabrielle

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

brittanee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk staff, and the room was clean and quiet.
Stayed 1 night in Feb 2025

6/10 Okay

Ming

Stayed 3 nights in Jan 2025

8/10 Good

Warne

Stayed 2 nights in Jan 2025

10/10 Excellent

Daniel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location , very good good at Tony’s and easy yo walk anywhere .
Stayed 6 nights in Jan 2025

8/10 Good

Wesley

Stayed 3 nights in Jan 2025

8/10 Good

Melissa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here often. It’s comfortable and convenient location
Stayed 2 nights in Jan 2025

8/10 Good

Ruth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location clean and tidy rooms
Stayed 1 night in Jan 2025

10/10 Excellent

Robert, Brentwood Bay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff and a great location!
Stayed 1 night in Jan 2025

10/10 Excellent

Robert, Brentwood Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly, welcoming and helpful staff.
Stayed 1 night in Jan 2025

8/10 Good

Brock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Free airport shuttle services

Great friendly service from the staff, free shuttle to/from airport.
Stayed 1 night in Jan 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Tracy C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Very pleasant staff. The room was very clean and had all the convinces of home. Very pleasant stay
Stayed 2 nights in Dec 2024

4/10 Poor

Cheryl

Travelled with family
Stayed 1 night in Dec 2024

8/10 Good

Laura

Stayed 1 night in Dec 2024

8/10 Good

Randy

Liked: Staff & service, amenities, property conditions & facilities
Like how quiet it was in the room
Stayed 1 night in Dec 2024

8/10 Good

Dalton

Liked: Staff & service, amenities
The whole front desk area smelled like septic really bad, like there was a septic vent pipe plugged. Being in Renovation contractor, I am quite familiar with that smell.
Stayed 1 night in Dec 2024